1/5 Namratha W. 2 years ago on Google
Leela
Palace
is
full
of
wonderful
memories
for
me
of
evening
teas
with
my
grandfather.
Before
he
passed
away
last
year,
we
used
to
visit
Leela
atleast
once
a
week.
So,
I
booked
the
2021
Christmas
Eve
buffet
to
celebrate
my
parent's
wedding
anniversary.
Worst
decision!
1.
I
had
to
followup
6
times
over
phone
until
someone
from
the
hotel
showed
any
interest
in
my
booking.
2.
I
visited
Leela
Palace
to
pre-book
and
pay
the
50%
advance
10
days
before
the
date,
and
to
talk
to
the
restaurant
management
about
special
arrangements
for
my
Mom
and
Dad's
wedding
anniversary.
I
requested
for
a
special
cake
booking
at
the
pastry
shop
for
a
sugar-free
cake
for
my
diabetic
parents
and
the
chef
said
it
could
not
be
done.
So
I
requested
atleast
a
pre-booked
specific
table,
which
they
had
agreed
verbally.
My
mistake
for
not
insisting
that
the
put
the
special
instructions
on
the
receipt.
3.
We
arrived
on
time
for
our
booking
on
the
special
day,
they
found
our
name
on
their
list
somewhere
near
the
top
as
we
were
one
of
the
first
groups
to
book
and
make
the
payment.
Our
party
of
4
was
then
led
to
a
tiny
table
next
to
the
dead
uncooked
fish
counter
with
just
2
chairs
and
no
way
for
4
people
to
sit.
They
expected
us
4
to
sit
squashed
together
at
the
2
seater
table
when
the
table
I
had
pre-booked
10
days
in
advance
was
empty
just
a
few
feet
away.
4.
I
was
so
embarrassed
by
all
this
especially
with
my
parents
and
husband
waiting
for
direction
from
me
as
they
were
suprised
that
these
were
the
arrangements
I
had
made
10
days
earlier.
I
refused
to
sit
down
at
the
2
seater
and
pointed
at
my
pre-booked
table
and
asked
to
be
seated.
I
was
stunned
when
the
Leela
staff
member
proceeded
to
lecture
me
about
the
"first
come
first
serve"
rule
and
he
made
it
look
like
he
was
doing
us
a
great
favour
by
giving
us
the
empty
table
that
was
available
and
that
I
was
promised
at
the
time
of
booking.
I
was
absolutely
furious
with
what
was
going
on
and
felt
humiliated
in
front
of
my
family
by
the
frivolous
attitude
of
the
Leela
staff
member
in
charge
of
guest
relations
and
seating.
5.
I
didn't
want
to
spoil
the
evening
and
we
settled
in,
wanting
to
enjoy
the
rest
of
the
evening.
I
escorted
my
parents
around
the
Christmas
buffet
while
my
husband
ordered
drinks
at
the
table
for
us.
When
we
returned,
my
husband
was
missing.
I
was
absolutely
shocked
to
find
that
Leela
staff
had
demanded
that
he
go
to
the
entrance
of
the
restaurant
to
pay
the
remaining
50%
buffet
cost
before
we
were
even
able
to
take
a
sip
of
water,
let
alone
take
a
bite
out
of
anything.
6.
I
just
could
not
believe
what
was
going
on.
I
raised
it
as
a
major
issue
and
the
guest
relations
chap
lied
that
everyone
sitting
in
the
restaurant
has
prepaid
100%.
I
know
for
a
fact
that
he
was
lying
through
his
teeth,
as
when
we
were
looking
for
our
names
in
the
booking
list
print
out,
80%
of
the
tables
had
a
comment
next
to
it
"Denied
to
pay
advance"
,
while
I
had
come
10
days
ahead
of
the
booking
date
and
paid
the
50%
requested
by
Leela
palace.
7.
The
evening
just
turned
so
sour
and
we
were
just
so
humiliated
by
the
way
Leela
palace
handled
the
issue.
The
serving
staff
tried
to
redeem
the
evening
for
us.
They
really
tried
to
be
kind
and
helpful.
We
are
grateful
to
them
for
trying
their
best
to
turn
the
terrible
evening
into
something
positive.
Food
was
good.
Hotel
policy,
restaurant
entrance
management
and
billing
processing
war
genuinely
disgusting.
We
observed
through
the
evening
that
the
foreign
guests
and
non-local
guests
were
treated
with
respect
and
even
reverence,
while
us
locals,
we
were
treated
with
disdain
and
an
unwelcoming
attitude.
Just
plain
disappointing
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