1/5 Kingsley Emmy M. 2 years ago on Google
Not
all
customers
are
equal:
I've
allowed
myself
sometime
to
measure
my
review
lest
I
write
unfairly.
I
have
been
a
casual
Patron
for
nearly
3
years
being
a
local
however
during
the
last
3
months
I
started
visiting
around
once
a
week
for
remote
working
for
around
5
hours
sometimes
less.
I
have
always
felt
unwelcome
at
the
shop
(a
sentiment
shared
by
another
customer
who's
also
a
friend
of
mine)
but
I
brushed
it
off
as
I
didn't
know
the
baristas
too
well.
One
particular
morning
I
walked
in
on
the
phone
(conference
call);
set
up
my
laptop
and
whilst
on
the
call
one
of
the
baristas
walked
up
to
me
shouting
at
me
in
front
of
the
customers
'ARE
YOU
GOING
TO
BUY
SOMETHING
OR
NOT
BECAUSE
WE
HAVE
CUSTOMERS
THAT
ARE
PAYING?!'
(I
was
still
in
a
call
at
this
point).
I
was
utterly
embarrassed
and
bear
in
mind
that
in
3
years
I
have
never
come
to
the
shop
without
spending
money.
Subsequent
to
that
event
I
recieved
a
dm
on
my
personal
Instagram
from
the
owner
of
the
coffee
shop
asking
me
not
to
return
to
the
shop
as
they
can't
host
me
working
in
their
coffee
shop.
He
went
on
the
share
rough
maths
of
how
much
they
could
make
if
I
didn't
come.
Bizarrely
the
coffee
shop
has
around
1hr
of
morning
rush
hour
traffic
besides
which
it's
pretty
much
under
capacity
for
rest
of
the
day
hence
my
shock.
Secondly,
I
spent
just
under
£10/day
and
there
was
no
notice
of
minimum
spend
for
specified
time
or
any
messages
informing
people
intending
to
remotely
work
from
the
shop
that
the
practice
is
unwelcome;
lastly
I'd
never
observed
the
same
treatment
to
a
Caucasian
lady
who
seemed
to
frequent
to
use
a
remote
office.
My
relief
if
any
is
at
least
my
suspicions
of
passive
aggression
and
the
unwelcome
treatment
was
confirmed.
There
isn't
a
problem
to
want
to
maximise
your
shop's
capacity
at
all
times
but
small
local
business
also
thrive
from
a
level
of
unquantifiable
loyalty
from
locals
and
viewing
em
solely
as
numbers
and
turnover
isn't
the
best
way
to
grow
one's
business.
If
you
ever
fall
into
the
minority
of
customers
on
receiving
end
of
this
appalling
treatment;
there's
a
fantastic
coffee
shop
across
the
road
that's
always
welcoming
😊
Update
10.03.2022
Received
a
response
on
date
of
writing
from
CWD
management
to
above
review
and
the
taste
of
the
replay
pretty
much
validates
my
feedback:
According
to
the
response:
Information
"Corroborated
by
all
staff
members"
claims
that
I
worked
9-5
3
days
a
week
which
is
laughable.
I
am
keen
to
see
evidence
from
the
store.
Visit
Log:
Aug
17th
2021
Sep
15th
2021
Dec
7th
2021
Dec
13th
2021
Dec
14th
2021
Jan
6th
2022
Jan
28th
2022
Jan
31st
2022
Feb
4th
2022.
These
visits
barely
resemble
the
alleged
3
days
a
week.
I
can
confirm
on
one
occasion
I
finished
late
due
to
an
overrun
meeting
which
I
had
to
finish
outside
(isolated
incident
and
I
didn't
start
the
day
at
9am
contrary
to
allegation
from
the
owner/staff).
I
have
also
attached
an
image
that
may
show
the
supposed
4
seater
'Large
table'
I
occupied.
As
per
attached
photos
the
table
barely
fits
a
small
laptop
and
coffee
hence
my
bewilderment
at
this
allegation.
If
the
team
member's
polite
request
was
so
polite
I
don't
think
I'd
raise
it;
I
actually
explained
to
her
that
I
was
unable
to
order
as
I
was
on
the
phone
to
which
she
apologised
for
the
incident
explaining
her
reasons.
I
trust
I
have
been
measured
in
my
initial
review,
I
have
only
been
compelled
to
add
this
portion
following
the
nature
of
'CWD
management's'
response.
It
would
be
helpful
to
avoid
future
recurrence
to
either
implement
appropriate
signage
or
simply
remove
sockets
if
the
staff
don't
want
to
engage
in
difficult
conversations
with
customers.
I
guess
it's
easier
for
some
owners
rather
than
making
small
positive
changes
to
dismiss
a
disliked
review
as
"customers
being
inconsiderate
of
others"
or
refer
to
other
local
businesses
by
their
owners
as
an
indictment.
I
am
keen
to
know
if
you
have
had
this
conversation
with
Caucasian
lady
with
glasses
who
seems
to
frequent
the
store
a
lot
more
than
myself.
Your
sincerely;
Kingsley
11 people found this review helpful 👍
