1/5 S A. 4 months ago on Google
I've
been
visiting
Holy
Spirit
Hospital
for
over
20
years
and
used
to
consider
it
one
of
the
best
in
town.
Unfortunately,
my
recent
experience
has
been
incredibly
disappointing,
to
the
point
where
I've
decided
not
to
return.
My
problems
began
in
the
outpatient
department
(OPD)
where
the
management
seemed
to
be
falling
apart.
The
staff
was
unhelpful,
and
the
place
was
chaotic.
Even
worse,
I
was
charged
a
hefty
fee
for
a
doctor's
consultation
in
the
emergency
room,
where
the
service
was
terrible.
It
felt
like
they
were
more
interested
in
money
than
patient
care.
I
decided
to
opt
for
a
special
ward,
expecting
a
more
comfortable
experience,
but
it
was
far
from
what
I
had
hoped
for.
The
room
was
dirty,
the
sheets
were
stained,
and
there
were
spider
webs
on
the
walls.
The
air
conditioning
wasn't
working
properly,
making
the
regular
rooms
more
comfortable.
Paying
extra
for
this
subpar
room
was
a
big
mistake.
The
hospital
staff,
especially
the
nurses,
were
very
disappointing.
They
acted
like
inexperienced
trainees,
talking
loudly
and
not
showing
much
concern
for
the
patients.
They
mishandled
intravenous
treatments,
causing
discomfort
and
even
injuries.
What's
worse
is
that
not
a
single
senior
nurse
checked
on
me
during
my
three-day
stay;
they
left
inexperienced
staff
in
charge.
The
food
was
another
disappointment,
with
poor
taste
and
the
same
menu
served
repeatedly.
Despite
my
clear
request
not
to
have
fish,
they
kept
serving
it.
It
seemed
like
they
were
trying
to
make
me
sicker.
The
lack
of
privacy
was
also
frustrating.
The
staff
would
walk
in
and
leave
doors
open,
forcing
me
and
my
relative
to
act
as
doormen.
This
not
only
disturbed
my
rest
but
also
made
the
air
conditioning
less
effective.
The
front
area
of
my
room
had
a
nurse
station,
which
was
constantly
noisy.
Staff
members
would
joke
loudly
and
make
a
lot
of
noise
with
dishes
throughout
the
day
and
night.
This
was
a
major
headache
for
me.
The
billing
was
the
final
straw.
The
hospital
insisted
on
repeating
tests
I
had
already
taken
the
day
before
just
to
increase
the
bill.
They
even
bundled
several
tests
together
under
different
names
to
charge
more.
To
make
things
worse,
they
charged
a
significant
amount
for
masks,
gloves,
and
syringes,
even
though
none
of
the
staff
wore
them.
The
most
frustrating
part
was
when
they
took
away
my
leftover
medications
upon
discharge.
I
had
paid
for
those
medications,
and
it's
my
right
to
take
them
home.
It's
unbelievable
that
they
can
just
confiscate
them
without
my
consent.
My
experience
at
Holy
Spirit
Hospital
left
me
deeply
disappointed,
and
I
won't
be
returning.
I
spent
a
lot
of
money
during
my
visit,
only
to
receive
subpar
care
and
inflated
bills.
The
hospital's
unethical
billing
practices,
lack
of
cleanliness,
and
unprofessional
staff
have
shattered
my
trust.
I'd
advise
anyone
considering
Holy
Spirit
Hospital
to
think
twice
and
explore
other
healthcare
options,
even
if
it
means
going
to
a
government
hospital,
because
this
experience
fell
far
short
of
what
one
should
expect
from
a
healthcare
facility.
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