iVenus - Apple Authorised Reseller, Palm Beach, Vashi image

iVenus - Apple Authorised Reseller, Palm Beach, Vashi

Cell phone store Computer store

😠 This is the worst Service Center I have ever visited. The stuff is not of any help they will create problems if you don’t have those problems. I had a proper bill and my phone receiver was not working properly instead of giving me service they were more focused on how to create more problems for me... People often mention service, staff, store, apple, phone, experience, centre, visit, problem, good,


Address

9, Palm Beach Galleria Mall, Palm Beach Rd, next to Cloudnine Hospital, Phase 2, Sector No.-19D, Vashi, Navi Mumbai, Maharashtra 400703, India

Website

ivenus.in

Contact

+91 82919 10286

Rating on Google Maps

3.90 (1.4K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9:30 AM to 10:30 PM
  • Thursday: 9:30 AM to 10:30 PM
  • Friday: 9:30 AM to 10:30 PM
  • Saturday: 9:30 AM to 10:30 PM
  • Sunday: 9:30 AM to 10:30 PM
  • Monday: 9:30 AM to 10:30 PM
  • Tuesday: 9:30 AM to 10:30 PM

Featured Reviews


Frequently mentioned in reviews: service (58) staff (25) store (24) apple (23) phone (20) experience (17) centre (16) visit (14) problem (14) good (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 mehboob a. 1 year ago on Google
    This is the worst Service Center I have ever visited. The stuff is not of any help they will create problems if you don’t have those problems. I had a proper bill and my phone receiver was not working properly instead of giving me service they were more focused on how to create more problems for me in order to not give me service. I would never recommend any one to visit this store if you want proper service. The way they handled my problem will make me think a hundred times before going for any apple products in the future. I would instead buy a Oneplus or Samsung their Service Center provides much better support. Thank you
    7 people found this review helpful 👍

  • 1/5 mouli s. 1 year ago on Google
    Strongly unsatisfied, disgusted, and cheated. Today I visited this store for my iphone 11pro max. The receiver suddenly stopped working, so I needed to get it fixed. The staff there asked me to wait in the hall while she went into a room to ask for the solution. She came within seconds and said the receiver needs to be changed. I enquired about the costings and she said, the receiver is attached with display. So complete display needs to be changed and will cost me Rs 32000. 😡 I was shocked. I was not getting the logic of changing the display which was quite intact. I then went to another show room where they assured me they would change only the receiver. They laughed when I asked if the display needs to be changed for that. These staffs here are either not properly trained or are well trained thugs.
    4 people found this review helpful 👍

  • 3/5 Jannat S. 2 months ago on Google • 76 reviews New
    Staff is very ignorant since it’s Apple showroom. I went buy MacBook Pro M3, after comparing the price with Vijay sale and reliance digital. We decided not to buy from here. Simply because of service and staff behaviour.

  • 1/5 Akarsh Y. 1 year ago on Google
    The service centre is pathetic they dont know how to deal with your problem, attending clients in a clueless manner & are on their phone while you explain your problem to them. Worst experience ever from an apple authorised store. I would recommend anyone to visit maple or B2X technologies, they arent great but atleast you will have a better response & customer experience where they listen to you attentively. Pathetic & Unproffessional Stores like these, makes it difficult to have a decent experience of a brand. After all this they have got the audacity to reply saying they have professional staff. Lol. Honestly, people reading this review if u have a major issue then dont waste your time here… minute things i hope they can solve it… but issues like liquid damage and stuff just dont run to them, they dont care.
    3 people found this review helpful 👍

  • 1/5 Devendra J. 6 months ago on Google • 16 reviews
    Pathetic service centre. Uncle there started abusing literally over customers. Also highly misguided over repair issues
    2 people found this review helpful 👍

  • 1/5 Shubham M. 1 year ago on Google
    Worst service centre ever! I’ve been into apple ecosystem for so long and whenever i visit their service centre i regret it. They are arrogant, indisciplined, highly uneducated and only rubbish speaking people. For just one problem i visited them more than 5 times. And still they weren’t able to resolve it. iSense Kharghar is way way better. People are friendly and extremely cooperative here. They solved my issue in just one visit. If you want to save your peace of mind, don’t ever go for iVenus and that too Galleria Mall one.
    2 people found this review helpful 👍

  • 1/5 neelam t. 2 years ago on Google
    I had worst experience from the staff of iVenus store, Vashi. I purchased scratch guard of rupees 1500 for my new iPhone which their staff member stick to my phone by himself. Immediately after 3 days scratch guard started losing screen surface and bubbled appeared all around and in-between the screen. I again visited the store, at first one lady staff spoke to me very rudely, post that I preferred meeting one of senior person out there, he understood the issue, asked me for invoice which was just 3 days back and told their staff to replace the scratch guard again also kindly told me to visit the store if any issue appears again. Unfortunately immediately after 3 days this newer scratch guard shown same defect, I visited the store where the person I met last time was not present and couple of staff members claiming themselves a store manager and assistant store manager were started justifying about the defective scratch guard they are selling. It was very evident the fault was from there side but very conveniently they said this is not a warranty product. I agree, products which do not have warranty we purchase on our own risk but how well justified it is to sold a product at 1500 which can't even sustain for 3 days. Using a brand name these people are selling degraded quality product.
    2 people found this review helpful 👍

  • 1/5 Bella P. 7 months ago on Google
    Hi had visited this location for my battery issue on my iPhone but uncle who was attending my query was very disappointing. He did not show much interest in my problem just told me that if you use phone then battery issues will be there even after knowing that i have just bought phone few months back. Pathetic service, rude behaviour and 0 customer satisfaction
    2 people found this review helpful 👍

  • 1/5 Ashutosh K. 11 months ago on Google
    Pathetic service provided by salesman. I went to purchase iphone 13 in the exchange for an old iphone. Initially, they quoted high exchange value for the old phone to make the deal attractive. But, during billing they make excuses that their system is showing very less exchange value for the old phone and said that either I have to accept system generated exchange price or cancel the deal. Waste of time to visit this store.
    2 people found this review helpful 👍

  • 2/5 Arun C. 2 years ago on Google
    2 day before I visited to ivenus vashi service centre its was pathetic experience long waiting for customers, no token system it is hurdle to customers we also have important work to do how can we spend whole day at service centre,even service centre was not sanitized and sanitizer bottle were also empty, I don’t know how Apple as a premium brand managing their store & service stations………
    1 person found this review helpful 👍

  • 5/5 Ganeshgouda U. 1 year ago on Google
    Great service amazing staff good environment Near from Vashi station Approx 5-6km You can take auto directly heere Don't do any kind of ola or Uber it will be more difficult to reach here through that In auto it takes 50-60rs From Vashi station you will reach here approx 10-15min depend upon traffic
    1 person found this review helpful 👍

  • 5/5 manohar i. 2 years ago on Google
    Excellent service they provide with in a short period of time with very nice staff Tasleem easily solved my problem I recommend apple user visit Vashi service centre palm beach excellent and very nice service Thanks Tasleem.
    1 person found this review helpful 👍

  • 1/5 Vivek K. 1 year ago on Google
    No soft skills training given to the service center guys who are inside the showroom. My charger got defective and i had visited them today around 5PM . I travelled almost 20km 1 way to get the charger replaced and I got a response from them that they don't have stock with them and it takes atleast 5 days... should a person live without a charger for 5 days ..how will he charge his mobile.. Also the staff specially Mr Patil (bearded) and the lady in the counter were very rude to me....they said go and visit some other showroom ...i will definately write about this to Mr Tim Cook. Never visit this showroom...educated rude and I'll mannered people here....
    1 person found this review helpful 👍

  • 1/5 Sriniwas G. 1 year ago on Google
    I took my iphone with frequent restart problem. Without even checking the phone they said it has hardware issue and suggested to replace the phone for 60-70k as it cannot be repaired. Then I visited a non authorised apple service center. They checked and found issue with my battery. Got the battery replaced and now phone is running like a charm IVenus is only good for cleaning phone. For all other problem they recommend changing phone. They are just back door sales team disguised as repair staff
    1 person found this review helpful 👍

  • 5/5 Rayyan P. 9 months ago on Google
    Quick and Smooth working staff people here Amazed By the service provided by i venus staffs , Thanks for your helpfull support to customers and genuinely giving 5 star bcoz my iphone 13pro display was not working and within 6 day i got replaced by i venus Team ⭐️⭐️⭐️⭐️⭐️
    1 person found this review helpful 👍

  • 5/5 Jyoti M. 8 months ago on Google
    Recent purchase ipad from vashi store i meet Rahil at store he explain about pencil and the features of notes which is very use in my daily work keep up the good work
    1 person found this review helpful 👍

  • 1/5 vrushabh p. 5 months ago on Google
    worst service by service center department. not ready to listen problem of device. please give technical knowledge and customer relationship traning non sense people just Like uneducated people im giving 0 star but google min give 1 star that why I'm giving
    1 person found this review helpful 👍

  • 5/5 Prabhat D. 2 years ago on Google
    Got my Mac issues resolved over here two staff Rahul and Rakesh treated me as a part of their family and their service was brilliant ..... I would highly recommend this service centre for apple products service.....
    1 person found this review helpful 👍

  • 5/5 Satyajeet R. 2 years ago on Google
    Service offered by Akshaya was excellent and very fast specially during pandemic time , outlet has all the products available and the way Akshay has explained the information of each product was just perfect.
    1 person found this review helpful 👍

  • 4/5 Suresh A. 6 months ago on Google • 18 reviews
    Good service but the place needs some upkeep. The token generator does not give an output and the screen to display the sequence of numbers is not working. I have been to Apple service centres in Singapore and the drop in standards here is visible

  • 5/5 Jinal S. 4 months ago on Google • 10 reviews
    I liked the support of Mr Rahil Nizamuddin he went All out to help and explain about the features of Mac Book Air seeing the benefit of Customer and Guiding it Perfect . Thank you Rahil .

  • 5/5 Aditya J. 8 months ago on Google • 5 reviews
    I was looking for watch ultra. I couldn't anywhere in navi Mumbai but they had it . Visiting this store is really a time saver and kudos to their exceptional service. They are best and will be making future purchases from here only.

  • 5/5 Ashok G. 3 months ago on Google • 3 reviews New
    I got good experience from ivenus apple store. Javed has good skill n knowledge for selling product i got new iPhone n he did smoothly data transfer from my old phone to new phone.

  • 1/5 Srijit B. 2 months ago on Google • 3 reviews New
    Very bad service. They charged for Mac diagnostic and they are not ready to give the invoice. I asked for diagnostic report, but they are not ready to give any authorized report from apple. Whenever you asked all this thing they stop providing information. They charged exorbitantly high. Not even recommended.

  • 1/5 abhijit w. 2 years ago on Google
    Lack of expertise and management- Techies reviewed iphoneX for buyback and committed a value. At the time of purchase reduced the buy back by 50% !!! (visited store post confirmation twice over call) Not recommended from sale point of view not cause of devaluation but doesn’t honour commitments value user efforts, time, fuel .. Service perspective: They had no equipment to test if charging port or adapter or cable was faulty and diagnosis was basis trying different combinations which is ok though not expected at apple center. Surprise was they had no usb type c to c cable for replacement in stocks and was arranged after a week!!

  • 5/5 Huzaif K. 8 months ago on Google
    I have been using apple for last 6 7 years but recently visit vashi which there I meet Rahil he is very good with ipad do visit this store

  • 2/5 mubasshir s. 2 years ago on Google
    It's good but they didn't replace my faulty airpods just given the usual reply you bought online so they come with this hinge click sound but doesn't it come from apple authorised reseller and you're also apple authorised service centre so you can do apple things than what's wrong in buying online as warranty apply on product not where you purchase from either be online or offline. So in my case their just usual service centre typical reply don't wanna take responsibility of anything and tell to come if some other problem arise in future and I come for replacement not to wait till problem arrived as another Airpods don't have such hinge loose problem.

  • 1/5 Faiz 7 months ago on Google
    2 people for looking into issues. It’s an Apple store just for sake. Very bad experience

  • 5/5 Prabhu K. 8 months ago on Google
    Super helpful staff, Very prompt and well aware about all the important aspects. Couldn’t close a deal but definitely recommend to others since the service is the best.

  • 5/5 Priyanka R. 6 months ago on Google
    Extremely knowledgeable and professional staff members with one of the best sales person I’ve ever come across. They worked tirelessly to help us and I would recommend anyone in the area to use this store for any and all apple needs. Kudos to mohit , for making it a great experience!

  • 5/5 Pankaj K. 6 months ago on Google
    My visit to the apple ivenus Store, Vashi was fantastic, all thanks to mohit . He demonstrated a genuine passion for technology and a commitment to ensuring I had the best possible experience. He helped me explore different options, offered insightful comparisons, and patiently addressed my concerns. Mohit patience and expertise turned what could have been a daunting decision into an enjoyable journey. Kudos to the ivenus Store team for having such stellar staff

  • 5/5 ANKITA N. 6 months ago on Google
    Great experience I had in ivenus vashi staff were very polite and well knowledgeable,I’ve went their for my phone service and meet Mr. Mohit who gave me demo on AirPods Pro 2nd had an exotic experience surely visiting back to get one.

  • 5/5 Sagar K. 6 months ago on Google
    one of the best Apple authorized store in Navi Mumbai. Special thanks to Mr.Rahil for being so kind and helping us out with the products. Highly recommended!!!

  • 5/5 Muskan Q. 8 months ago on Google
    Smooth working and super helpful staff very prompt action by Rahil Khan and well aware about all the important aspects regarding the products.Thank you 🙂

  • 5/5 Manoj G. 2 years ago on Google
    Very good service..good support for us..we buy iPhone 13 max pro thanks for service till dilivery...we will like to come again for buy other products 😊

  • 5/5 Pinaki S. 6 months ago on Google
    The best service I received from the representative.The moment I enter to the show room Mr.Javed Siddique taken me to the tour of the availability, mapped with my requirements,suggested the best. Helped me setting up the new handset. I liked the service at utmost Thank you

  • 5/5 Ali C. 2 years ago on Google
    Mr.sameer was very kind in service. He also advised on call 03 days prior purchasing a new iPhone. Myself and my family are really happy with the experience. Will also suggest it to my friends and myself will also upgrade iPhone in future. Thank you so much 😊.

  • 1/5 Kiran S. 2 years ago on Google
    Pathetic Service from this dealer, I have given my watch to format and they said they will send it to Banglore. Nobody called me after 15 days and when i call them they said they have sent the watch thrice to Banglore which was a lie and when I ask the details and proof about shipping to Banglore they denied. Don’t trust this dealer at all.

  • 5/5 Akash C. 2 years ago on Google
    I want to thank you and your staff for your excellent service and the constant approach. satisfying customer needs. Your service, the quality of the equipment, and the consistently pleasant positive attitude with customer and those qualities make it an absolute pleasure . I had specially thanks to Rahul sawant & Abhijeet patil both are very amazing person.

  • 5/5 Swarandeep K. 2 years ago on Google
    I would while heartedly say that entire staff is really so helpful, specially Rahul and Abhijeet. Recently I purchased Apple Watch series 6, within a month I started facing battery draining problem, battery was draining within 8 hours. I multiple times called Apple customer centre, and they go by books, they would only read the watch status and decide the issue. They were unable to identify the issue and said there is nothing wrong, then I reached out to iVenus- Apple service centre, showed them print screens that I took of watch battery draining, they agreed to it and then got replacement of new watch. Again would like to thank Rahul and Abhijeet, this is the best apple authorised service centre. Thank you. -Swarandeep Kohli

  • 5/5 Saswat D. 2 years ago on Google
    Excellent co-operative staff. Best apple center to visit. Thanks for providing me the best service

  • 5/5 justy James j. 2 years ago on Google
    Best service for apple. I went in with a small trouble with itunes, they were really nice and helped me without pay.

  • 1/5 Error 3. 1 year ago on Google
    Worst thing is they never have battery in stock what kind of service center they are running now they excuse that battery goes out of stock i don't think so because i am listening this from last 2 months and second thing adding with service charges costing too much not worth compared to other service center

  • 1/5 Vaibhav B. 1 year ago on Google
    no quick resolution wait period is almost 7 days best visit maple in khar

  • 4/5 Vipul S. 1 year ago on Google
    Ivenus is located nearby palm beach road. The staff of invenus is very polite and having a good sense of humour as well as patience. Also avails the discount on the product if applicable.

  • 2/5 Sameer S. 1 year ago on Google
    Lot of waiting, should be more organised, if not humans they shud atleast have more information boards around. I.e For taking token, noticed lot of people din had a clue abt it and just one girl on frontend gets lot of waiting.. time is money

  • 2/5 Sushant D. 1 year ago on Google
    They don't have the apple Mini 6 to kya fayda apple ka store khol kay

  • 1/5 Sayyed M. 1 year ago on Google
    The worst experience everr these people wont even answer call how can we connect to them if they don’t answer call’s didn’t expect this service from apple

  • 5/5 Anil S. 1 year ago on Google
    Very good store and employees.thank you for given me good service

  • 1/5 Vinay P. 1 year ago on Google
    Substandard behaviour... It doesn't carry brand value like Apple service centre.. No proper coordinates, No proper place... it's like local substandard brand operation

  • 5/5 Sofiya R. 1 year ago on Google
    l went here to buy an Imac.. these people are great and trustworthy and give really really good offers. If i buy any apple product in future.. this is going to be my go-to shop.

  • 3/5 Akshay P. 1 year ago on Google
    I visited ivenus in vashi for iphone related issue. This place is more of pickup centre for problematic apple products. They will send the item to Bangalore for repairs. They don't do any repairs here. The place is clean and has ample waiting area. The only problem is that sometimes they have single person managing the kiosk and that leads to long wait times

  • 1/5 RAVIRAJ R. 1 year ago on Google
    Worst experience Sales person didnt understand proper concern… Even their HR also .. They attract you by showing some offers.. Its better to buy from another place where sales person can understand your requirements

  • 1/5 mihir d. 1 year ago on Google
    They have 4 counters for providing service to customers but they have only one person at the counter resulting in longer waiting period. They have atleast 4-5 sales person doing nothing on their sales counter. Time - 12:30 pm

  • 1/5 nitesh n. 8 months ago on Google
    Don’t go there for repair or any other issue if your phone is under warranty; from my experience got that they are purposely not ready to take any action which will be help full for customer, even not able to speak up what is a issue. I have doubt on i Venus vashi people technical knowledge & loyalty. May be they didn’t get profit from under warranty product. Recommend to go to Bandra Apple Store for instead of i Venus.

  • 5/5 G K. 2 years ago on Google
    Jawed and Rahul are both very helpful and friendly. Great service! Rahul is very patient and goes out of his way to serve the customers. Jawed is very professional and answers all doubts promptly. I hope they maintain this service throughout.

  • 5/5 Pankaj R. 8 months ago on Google
    I highly recommend whenever some one goes to ivenus meet Mohit , He possesses exceptional knowledge, and his assistance was invaluable in every aspect. A true professional who goes above and beyond to ensure customer satisfaction. Outstanding service!

  • 5/5 Swastik S. 8 months ago on Google
    I am genuinely impressed by the level of service that led me to purchase the perfect product. Special mention to your staff member Mohit ,with his guidance..I was able to find exactly what I needed, and I couldn't be happier with my purchase.

  • 5/5 Saurabh B. 2 years ago on Google
    Had gone to replace my iPhone battery the customer care executive checked my phone and adviced not to install the battery as there were other problems with the phone and only battery replacement would be useless So yes the customer care executive did save my 4.5k .. Would recommend this service center. Nice staff with in-depth knowledge that doesn't loot you for your money.

  • 5/5 Masood K. 8 months ago on Google
    Ivenus palm beach Javed Siddiqui is the best person i have met This guy has proper knowledge and experience that shows in his confidence Whether it is sale or service he will guide his recommendations are very genuine Full 5 stars are for him Keep the great work up All the best

  • 5/5 upender r. 1 month ago on Google • 1 review New
    I am a genuine user of Iphone, I would like to tell that the best of Iphone authorised seller is they deals with thier employees with proper respect and guidance where I had a best experience at Ivenus store as they literally heard patiently what a consumer want to say in possible ways they informed their rules and regulations of their products. I am very much happy as I was having an small defect in my phone which was a minor to minor thing but the way they handled me and done DOA was awesome which made me feel like sime great achievement…the best smart phone non of them would have shown this kind of quick response …I had believe which I know about Iphone a small micro issue is found that device will be replaced on the spot only at Iphone dealer or authoriser is correct. Thanks guys and keep up the good work. #Ivenus store people Thank you so Much❤️❤️❤️


Call +91 82919 10286 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Google Pay
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✗ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible restroom
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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