1/5 Arlette N. 1 year ago on Google
Envi
salon
is
great,
I’ve
been
a
regular
for
6
years.
However,
what
happened
today
at
the
billing
counter
is
something
I
wasn’t
prepared
for
and
has
made
me
realise
that
you
don’t
value
your
customers!
Two
days
back
I
underwent
a
procedure
at
the
hospital
for
my
ingrown
toe
nail
and
my
left
foot
is
bandaged.
I
had
a
few
greys
in
my
hair
that
I
needed
to
cover
coz
of
an
office
function
tomorrow.
In
such
emergencies,
I
resort
to
“shampoo
color”,
as
I
didn’t
want
to
do
a
proper
root
touch
up
just
yet,
as
I’ll
have
to
do
it
again
in
2
weeks
time
before
an
overseas
trip.
However,
coz
of
my
bandaged
foot,
I
knew
I
won’t
be
able
to
apply
the
shampoo
color
and
wash
it
off
at
home,
as
the
bandage
would
get
wet.
So
I
took
the
shampoo
color
sachets
to
Envi
salon
with
me,
and
told
Kayyum,
who’s
the
guy
who
does
my
hair
regularly
and
he’s
absolutely
superb
at
it,
that
I
need
a
hair
wash;
but
instead
of
just
a
hair
wash,
pls
apply
the
shampoo
color
and
wash
it
off
after
10
mins,
and
then
blow
dry
my
hair.
I
expected
that
I
would
be
charged
for
shampoo/conditioning
and
blow
dry,
and
perhaps
a
little
more
for
the
color
application.
Instead,
I
was
charged
a
full
Rs.1200
for
root
touch
up!!!
I’m
not
one
who
wants
freebies,
but
this
seemed
totally
unfair,
and
I
couldn’t
accept
it.
So
I
questioned
the
lady
at
the
counter
about
this,
and
asked
her
how
she
can
charge
me
for
root
touch
up;
whereas
the
product
was
brought
by
me
and
the
application
is
like
shampoo
application
n
wash
off.
I
even
showed
her
my
bandaged
foot,
and
told
her
that
had
it
not
been
for
my
foot,
I
would’ve
done
the
whole
thing
at
home
and
would
probably
only
come
to
the
salon
to
blow
dry
my
hair.
Despite
this
genuine
condition
and
request,
coupled
with
the
fact
that
I’m
a
loyal
and
regular
customer,
she
showed
no
empathy
at
all,
and
charged
me
the
full
amount!!
She
said
the
color
application
is
captured
on
camera
and
the
owner
won’t
allow
billing
for
anything
other
than
color…I
asked
her
to
call
the
owner
and
explain
to
him,
but
she
wasn’t
interested
in
doing
so,
and
went
ahead
and
billed
me
for
root
touch
up!
It’s
indeed
a
pity
that
a
reputed
salon
like
Envi
does
not
understand
or
consider
these
special
situations,
and
doesn’t
value
its
customers.
All
I
can
say
is
-
you’ve
lost
a
loyal
customer
today!