We recently purchased an Eureka Forbes Aquaguard from the Powai outlet. We stay on the top floor and hence we had doubt regarding the water pressure at our place. The sales guys assured us that the pressure pump can be fitted as would cost around INR 600-1000. We found that reasonable and hence purchased the aquaguard. When the technician came for fitting, he told us that the pressure pump would be needed and that would cost INR 2600. We felt cheated because of the misinformation given to us by your staff just so that they can sell a product. Highly frustrating.

I am compelled to write about the unscrupulous ways of conducting business of Ezone, Hiranandani Powai, after being fooled by them. I want to put it down in writing on public forum so at-least other innocent buyers will be saved from this kind of cheating of their hard earned money by Ezone, Powai which I faced. I planned to buy a new TV for my family and after weighing my options decided to go to Ezone near Haiko Mall, Hiranandani Gardens, Powai - as it is closest to my house and situated in a plush locality (which I assumed will guarantee me nice products). After doing my own online research, talking to sales person at Ezone and post going through the different options available on display - I zeroed on LG 49 inches LED smart TV with web OS 3.0 Model 49LH600T. I made the payment of Rs. 70,000 for it and was promised delivery and installation in 1 - 2 days as the TV has to be shipped from their warehouse. When the TV was finally delivered and installed I saw that the browser showed many recently visited pages on home screen. I inferred that this is the same TV put on display and used as a demo in the shop and is not coming from warehouse. I checked browser history but it was empty (cleared). All settings were changed to look like brand new TV. Workers at Ezone packed the demo piece in a new (another) TV's cardboard box and applied tapes around it, to make it look sealed and shipped from warehouse. I wanted to have concrete evidence of Ezone's unethical practices. Googling about the TVs showed that smart TVs have internal clocks which measure the run time (the total duration the TV was used for viewing). I was shocked to discover that the TV I was delivered had been used for more than a thousand hours - precisely for 1,086 hours (photos included in this post). Ezone staff had cleared all history to make TV appear new but the internal clock cannot be messed with easily and so it gave away their unethical practices. I was lucky that I am a little tech savvy and so could call their bluff in an hour of TV being set up at my house. But majority of customers of Ezone would not be that tech savvy and will get duped with their hard earned money as the products they would buy will be old (over used) and would run out of lifespan earlier than a fresh piece. Also, it is every right of a customer to get a new product if he or she is made to pay through his/her nose. Excuses like we don't know how the demo (display) TV got inside the packing and reached your home. Or someone might have exchanged it and we don't know anything look lame. This exposes Ezone's unethical and unscrupulous business practices where they pack a old TV in a new box to pass it off as a fresh product coming from warehouse. Ezone has promised to replace it but the trust has been broken. Just because I could find the clock hidden deep inside the settings and have a solid proof against them I might get a new piece now. What about customers who don't know all this? Be vigilant and save yourself from being duped? One of my professors at IIM Ahmedabad, Dr. Saral Mukherjee, used to teach us that being ethical is good for business - I hope Ezone teaches some business ethics to its staff

horrible service. staff had no knowledge of the products and took their own sweet time to answer even the simplest of questions. Delivery was late and arrived incomplete. every person i tried speaking to asked me to call someone else claiming they have no idea about the order. I am still trying to get in touch with someone about the remainder of my order. needless to say, i will never be returning.

Stock is scarce. Most products are a bit old or outdated. Staff is decently knowledgeable but not too well informed. Good for basic gadgets like keyboards and mice, didn't have the most common printer ink for HP printers.

The worst electronics / appliance store I have seen. For most items, they only have their in-house, unknown 'Koryo' brand. They hardly have any recognized brands. Items are usually not in stock. They don't even sell a computer mouse in this so called electronics store. They don't even answer the phone when you call. It is a shame that such a great location like Powai Hiranandani Gardens only has this third rate, low quality electronics store.

Very limited variety of home appliances available here. They had only 3-4 models of washing machine. Staff should learn to interact with customer and not ignore them while pretending to be busy with cell phone.

Only electronic store in Powai, very few brand of products available, staff is co operative nad will explain the products well.they sale LCD, Split and window air conditioner, Mobile phone , Laptop and other small appliances

Almost always out of stock, I have almost always been disappointed by this place. But sine there is no alternate nearby, this is a to-go place in Powai. Hope they improve over time. Things you'd find: Sub-latest models of most products. Things you won't find: Latest models, Apple accessories.

The store is closed for good. Doesn't exist now.

Bought a Koryo product from here and what a pathetic customer service experience. The service centre guys from Jeeves India really irritated and pestered for a week after purchase and the Ezone store guys too need to be trained to know customers need to be attended to when they walk into the store. The staff there believes customers just walk in to the store for a stroll... I care a damn attitude !!

Great experience Good staff....awesome place for electronics