3/5 Chirag W. 3 months ago on Google New
Adequate
Care
with
Room
for
Improvement
at
Zen
Hospital,
Chembur.
While
there
were
aspects
of
the
hospital
that
were
commendable,
there
are
several
areas
where
improvement
is
needed.
One
of
the
positives
of
Zen
Hospital
is
its
location
and
accessibility.
Situated
in
Chembur,
it
is
conveniently
located
for
residents
in
and
around
the
area.
The
hospital
infrastructure
is
modern
and
the
facility
appears
well-equipped
to
handle
a
range
of
medical
needs.
Upon
entering,
I
was
greeted
by
the
reception
staff
who
were
polite
and
helpful.
The
process
of
registration
and
initial
consultation
was
handled
efficiently,
which
was
appreciated.
The
waiting
area
was
clean
and
had
enough
seating,
although
it
did
become
quite
crowded,
indicating
a
busy
hospital.
The
medical
staff,
including
doctors
and
nurses,
showed
professionalism
and
competence.
My
interaction
with
the
consulting
doctor
was
brief
but
informative.
However,
I
felt
that
the
consultation
was
somewhat
rushed,
and
a
more
thorough
examination
would
have
been
reassuring.
Where
Zen
Hospital
falls
short
is
in
its
patient
care
and
follow-up
procedures.
The
nursing
staff,
while
courteous,
seemed
overburdened,
which
impacted
the
timeliness
and
attentiveness
of
care.
Additionally,
the
post-consultation
follow-up
was
lacking,
which
is
a
crucial
aspect
of
patient
care.
The
cleanliness
in
some
of
the
patient
areas
and
restrooms
could
be
improved.
Maintaining
high
hygiene
standards
is
critical
for
any
healthcare
facility,
and
this
is
an
area
where
Zen
Hospital
could
focus
more
attention.
In
terms
of
treatment
and
facilities,
the
hospital
is
adequately
equipped,
but
the
overall
patient
experience
could
be
enhanced
with
better
communication,
more
personalized
care,
and
improved
cleanliness.
In
conclusion,
Zen
Hospital
offers
decent
medical
care
with
modern
facilities
and
is
a
viable
healthcare
option
in
Chembur.
However,
for
a
better
patient
experience,
improvements
in
areas
such
as
patient
care,
communication,
and
cleanliness
are
necessary.