1/5 Alina E. 4 years ago on Google
The
situation
we
encountered
with
the
hostel
was
that
we
booked
a
room
a
week
beforehand
(for
3
adults
and
one
baby)
and
received
a
couple
of
confirmation
letters
(one
exactly
the
day
before
our
arrival)
saying
that
everything
was
ok,
that
they
were
waiting
for
us,
etc,
but
nothing
about
the
fact
that
they
were
going
to
charge
our
credit
card
on
the
exact
day
of
our
arrival
and
that
in
case
of
the
payment
failure
they
were
going
to
cancel
our
reservation.
Therefore
when
their
attempt
to
charge
the
card
with
200
zl
payment
was
declined
because
of
the
automatic
limit
on
Internet
transactions,
they
cancelled
our
reservation
and
notified
us
only
via
email
at
9
a.m.
5
hours
before
our
arrival.
Instead
of
calling
us
and
informing
about
the
problem,
they
simply
cancelled
the
reservation
while
we
were
already
on
the
road
to
Poznan.
What
is
more,
we
contacted
them
the
day
before
in
order
to
agree
on
the
receipt
for
the
company
and
the
receptionist
we
were
talking
that
day
recommended
sending
an
email
with
our
request
explaining
the
situation
and
our
need.
So
we
sent
an
email
where
we
notified
the
hostel
about
our
arrival
and
that
we
were
going
to
pay
in
cash
upon
our
arrival.
Needless
to
say,
we
got
no
response.
So
when
we
arrived
the
next
day,
a
receptionist
said
that
our
reservation
was
cancelled
because
of
the
problems
with
the
payment
and
that
it
was
our
problem
that
we
hadn’t
seen
any
email
(because
1)
we
were
simply
unable
to
check
our
email
while
driving
and
2)
my
telephone
died
and
I
naturally
couldn’t
check
and
receive
anything)
So
when
we
asked
him
why
they
hadn’t
phoned
he
simply
said
that
they
contact
their
visitors
only
via
email,
because
they
are
afraid
to
wake
up
a
person
with
their
call
at
9
a.m.
When
we
asked
why
they
sent
us
a
letter
confirming
that
everything
is
ready
for
our
arrival,
he
responded
that
it
is
an
automated
mailer
and
-
as
I
conclude
-
it
doesn’t
mean
anything.
So
the
cancellation
of
our
reservation
was
presented
as
our
own
fault
and
the
only
solution
the
receptionist
offered
was
the
same
room,
which
we
booked
for
383
PLN
for
2
nights
for
3
people
and
2
night
of
parking,
but
now
for
453
PLN
!!!,
because
the
conditions
for
the
reservation
had
changed.
All
our
attempts
to
explain
the
situation
and
present
our
arguments
were
dismissed
altogether
as
well
as
our
demands
to
talk
to
a
manager,
who,
according
to
the
receptionist,
was
on
vacation.
As
we
didn’t
agree
to
pay
extra,
we
had
to
look
for
another
place
for
ourselves.
We
are
extremely
disappointed
with
the
service
and
therefore
do
not
recommend
this
place.
****
And
some
more
details,
which
are
stated
in
the
receptionist's
comment
down
below
but
have
no
reference
to
the
reality
whatsoever:
1)
we
were
not
expecting
any
free
parking.
Although
it
was
50%
discount
of
a
regular
price
the
price
for
parking
space
at
the
moment
of
order
was
included.
The
dates
didn't
change
either.
And
by
the
way,
public
parking
in
Poznan
is
free
on
weekend
and
the
dates
we
booked
were
weekdays,
not
weekend.
2)
As
for
your
attempt
to
contact
via
email
-
the
receptionist
claimed
it
himself
that
they
do
not
call
their
clients
because
they
don't
want
to
wake
up
anybody.
Instead
they
send
emails.
Moreover,
I
didn't
get
any
messages
from
the
mobile
provider
saying
that
somebody
was
trying
to
contact
me.
Our
problem
wasn't
that
you
cancelled
our
reservation,
but
the
fact
that
1)
at
the
moment
of
booking
your
service
had
blocked
200
PLN
on
my
bank
account
(and
2
following
emails
said
the
reservation
was
confirmed);
2)
there
were
no
information
the
hostel
would
try
to
charge
the
card
with
200
PLN
on
the
day
of
arrival
(5
hours
before
check-in)
and
in
case
of
failure
cancel
the
reservation;
3)
I
contacted
you
personally
via
telephone
and
email
the
day
before,
but
no
information
or
warning
about
the
possibility
of
rejecting
our
reservation
was
given;
4)
finally,
a
more
expensive
solution
for
the
same
conditions
seemed
simply
unfair
therefore
we
didn’t
agree
to
stay
at
your
place.
