5/5 Robert C. 7 months ago on Google
Dear
Prague
Airport
Marriott
Courtyard
Hotel,
I
am
writing
to
express
my
utmost
appreciation
for
the
exceptional
service
we
experienced
during
our
recent
stay
at
your
esteemed
establishment.
It
is
with
great
pleasure
that
I
commend
your
outstanding
staff,
whose
warmth
and
professionalism
left
an
indelible
impression
on
us.
In
particular,
I
must
extend
my
heartfelt
gratitude
to
Elena
Bondarenko,
whose
kindness
and
hospitality
shone
brightly
when
we
found
ourselves
stranded
at
Prague
Airport
due
to
a
canceled
flight.
Upon
calling
your
hotel,
Elena
welcomed
us
with
open
arms
and
encouraged
us
to
take
the
short,
sheltered
walk
to
the
hotel.
Her
genuine
friendliness
and
unwavering
assistance
were
immediately
evident.
To
our
delightful
surprise,
Elena
generously
invited
us
to
savor
a
complimentary
breakfast
the
following
morning,
as
our
rescheduled
flight
departed
early,
well
before
the
standard
breakfast
hours.
We
were
truly
enthralled
by
the
remarkable
breakfast
spread
you
offer,
surpassing
any
we've
encountered
in
the
finest
hotels
in
the
United
States.
Elena's
command
of
the
English
language
further
exemplifies
the
high
standards
of
your
establishment,
making
her
a
true
ambassador
for
your
hotel
and
the
people
of
the
Czech
Republic.
Our
evening
at
your
restaurant
was
equally
delightful,
thanks
to
the
exceptional
service
provided
by
Adam
Dohac.
His
friendly
and
engaging
demeanor
set
the
tone
for
a
memorable
dining
experience.
Adam
thoughtfully
offered
several
superb
dinner
recommendations
from
your
menu,
ensuring
our
culinary
journey
was
nothing
short
of
extraordinary.
Throughout
the
evening,
he
checked
in
on
us
multiple
times
to
ensure
our
complete
satisfaction
with
our
dinner
choices.
Our
dining
experience
was
truly
superb,
and
Adam
Dohac
deserves
accolades
as
a
second
testament
to
your
remarkable
staff.
Prior
to
our
stay
with
you,
we
spent
three
nights
at
a
high-end
hotel
in
the
heart
of
old
town
Prague.
Regrettably,
we
encountered
a
rather
unwelcoming
and
rude
atmosphere
from
some
of
the
local
shopkeepers
and
restaurant
personnel.
However,
your
Marriott
Courtyard
Prague
Airport
staff
exemplified
the
genuine
warmth
and
hospitality
of
the
Czech
people,
proving
to
be
a
refreshing
contrast
to
our
previous
experiences.
I
want
to
extend
our
heartfelt
gratitude
for
rescuing
us
from
our
canceled
flight
and
providing
us
with
such
a
delightful
and
memorable
stay
at
the
Prague
Airport
Marriott
Courtyard
Hotel.
Your
staff's
dedication
to
excellence
is
truly
commendable,
and
we
will
undoubtedly
cherish
the
memories
of
our
time
with
you.
Sincerely,
Robert
Callan
Callan
Publishing
Inc.
9805
45th
Avenue
N
Plymouth,
MN
55442