3/5 Jeanette W. 3 months ago on Google • 18 reviews New
My
friend
and
I
booked
2
double
rooms
for
3
nights,
1st
night
there,
we
were
given
2
single
attic
rooms!
Tiny
with
sloping
ceilings,
obviously
used
for
staff.
The
night
receptionist
told
us
we
had
to
see
the
manager
next
day
at
7am.
We
were
not
happy,
but
at
7am
Tomas
the
manager
transferred
us
to
the
5
star
sister
hotel
in
Prague
centre,
was
very
apologetic
and
went
above
and
beyond
to
help,
we
were
in
a
taxi
organised
by
Tomas
and
in
the
new
rooms
by
10am,
they
were
stunning,
as
was
the
hotel.
We
had
a
wonderful
stay
and
will
definately
come
back
to
the
Michelangelo
hotel.
Thank
you
Tomas,
for
your
help
we
very
happy
with
the
outcome.
Your
customer
service
was
excellent.