5/5 Julien O. 5 months ago on Google
Best
hotel
for
roaming
around
Prague.
Location,
rooms,
spa,
food,
everything
is
outstanding.
Only
the
service
from
reception
can
be
improved.
This
hotel
is
very
conveniently
located
on
the
eastern
outskirt
of
the
Old
town,
with
the
square
being
only
a
quick
10mins
walk
away
with
lots
of
cafes
and
eateries
along
the
way.
The
building
in
itself
is
something
to
see.
It
is
an
old
bank
that
was
converted
to
a
hotel
in
the
early
2000s.
They
have
kept
the
old
vaults
and
the
vault
room
is
now
part
of
the
bar
area.
The
main
hall
is
beautiful
with
the
bar
on
one
end
and
the
reception
on
the
other.
They
have
kept
the
sliding
windows
that
served
as
the
bank
counters.
One
thing
to
note
-
there
is
no
lift
access
from
the
street,
you
have
to
climb
a
flight
of
stairs
to
access
the
main
reception.
Alternatively
you
can
also
use
the
lift
from
the
spa
entrance,
accessible
halfway
through
the
stairs.
The
room
we
got
was
spacious
and
functional,
ideal
for
serving
as
a
base
for
people
mainly
looking
to
roam
around
the
city.
The
bed
was
very
comfortable
and
the
bathroom
had
a
lot
of
space
for
toiletries,
make-up,
etc.
We
had
a
room
in
the
historical
wing,
with
much
more
character
than
the
modern
wing.
Their
breakfast
is
a
true
gem.
The
buffet
is
very
generous
with
a
lot
of
options
to
choose
from.
They
have
a
few
dishes
made
on
demand,
such
as
eggs,
crepes,
etc.
They
also
have
a
gluten
free
section
with
two
types
of
bread,
muffins
and
cereals.
Nataliia
and
Antonina
were
exceptional
in
taking
care
of
our
order
everyday.
We
haven’t
tried
the
restaurant
per
se,
but
we
ordered
room
service
from
them.
The
two
pasta
dishes
we
got
were
tasty,
well
executed
and
served
rather
quickly.
Service
wise,
our
requests
to
housekeeping
and
room
service
were
quickly
and
efficiently
handled.
The
service
from
reception
is
however
lacking.
At
check-in,
despite
informing
them
in
advance
that
we
were
Titanium
members,
and
coming
for
our
honeymoon,
we
were
told
that
no
upgrade
was
available
since
they
were
fully
booked.
Now
seeing
that
we
were
dealing
with
a
trainee,
and
after
confirming
online
that
upper-category
rooms
were
still
available
for
our
dates
we
asked
her
to
double-check
with
the
duty
manager.
It
took
a
bit
of
convincing
but
in
the
end
we
got
the
upgrade.
Another
day,
the
room
key
wasn’t
working
anymore
so
we
went
down
to
reception.
Another
trainee
(they
seem
to
have
many
at
reception)
‘helped
us’
despite
seeming
very
disinterested.
It
took
two
back
and
forth
before
he
fixed
the
card.
Upon
checking
out,
the
same
trainee
who
handled
our
check-in
told
me
« Next
time
you
are
in
Prague,
ask
us
a
few
recommendations
about
local
gems,
we’ll
be
happy
to
help »
Quite
an
interesting
thing
to
say
at
check-out
when
we
asked
at
least
twice
what
to
do
and
where
to
go
during
our
trip,
and
all
we
got
was
a
brochure
of
the
touristy
tours.
Overall,
an
excellent
hotel
that
we
would
definitely
recommend
to
people
visiting
Prague.