1/5 Dana Elisa C. 4 years ago on Google • 13 reviews
We
are
very
disappointed,
from
the
beginning.
We
arrived
at
night
and
we
realised
that
the
room
was
facing
the
train
station
(as
most
of
the
rooms)
so
it
was
very
noisy.
There
are
also
some
construction
works
near
the
hostel
and
was
very
noisy
too,
both
from
early
in
the
morning
everyday.
The
pillows
were
expired
and
very
uncomfortable,
we
sent
an
email
and
the
answer
was
not
professional
at
all,
saying
that
we
booked
a
cheap
room
and
they
“can’t
do
anything
now”,
that
it
was
a
hostel,
when
on
my
previous
email
I
mentioned
that
we
always
travel
to
hostels
so
we
are
used
to
this
kind
of
accommodation,
but
we
expected
a
minimum
level
of
comfort.
They
delivered
2
pillows
which
one
was
good
and
one
was
same
as
we
had
before.
<br/>We
never
had
a
similar
experience
before.
In
6
days
stay
(from
Monday
night
to
Saturday)
the
toilets
on
our
floor
were
not
checked
or
cleaned
even
once.
There
was
no
toilet
paper
or
hand
soap
from
the
2nd
day,
we
asked
at
the
reception
early
in
the
morning
and
when
we
were
back
in
the
evening
there
was
nothing
either.
We
went
downstairs
when
the
reception
was
closed.
There
is
a
note
that
says
that
the
reception
time
is
10
till
afternoon
but
we
found
it
closed
many
times.
Hand
soap
remained
empty
for
the
whole
stay,
they
delivered
toilet
paper
days
later.<br/>During
the
stay
the
personal
from
the
hostel
just
went
to
our
floor
to
do
the
vacant
rooms,
but
never
the
toilets.
We
asked
personally
to
the
members
of
staff
and
they
didn’t
do
neither.
Bins
were
full,
showers
dirty
full
of
hairs,
toilet
dirty,
floor
full
of
dust,
showers
were
getting
blocked
with
hairs,
etc.
Toilets
on
the
ground
floor
were
very
dirty
too.<br/>On
check
out
they
were
charging
us
almost
double
price
and
I
had
to
show
my
booking
confirmation.
Apparently
it
was
a
mistake
from
the
staff.
This
is
the
only
thing
that
was
sorted
during
the
stay.<br/>We
are
glad
Prague
is
an
amazing
city
so
we
got
to
enjoy
our
Holidays
but
the
stay
in
the
hostel
was
a
very
bad
experience.
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