We had an awful experience with Gray Line today. We booked the Dresden Tour, with a Spanish translator. Why awful? The "main" Tour guide (his name was Victor D) was extremely disrespectful to not only us but every person he interacted with. Starting with humiliating his colleagues for being not as fast as he wanted checking us in. Then treating us like children for drinking coffee in the bus. Starting unnecessary, time consuming fights with museum guards over bringing bags into a porcelain museum. Also constant bickering with the Spanish translator about content she would tell us. Awkward quizzes to us who draw the ceiling Sixtine Chappell. A dash of xenophobia and misplaced as well as ill-conceived humor. This made the entire trip uncomfortable on a personal level. Dear Gray Lines - this is unacceptable and I would urge you to think twice who you hire as tour guides. Mr. D should clearly reconsider his career path for it shouldn't be in any field where he has to interact with humans whatsoever. Dresden is beautiful though and with a day to spare in Prague a worthwhile trip. Just don't do it with Gray Lines.

Arrived at Václav Havel, Prague. Driver was late. I booked a private standard car but got a minibus. Driver on his phone all journey except to point out the Castle and where to walk to the Hotel entrance. Also had a tour ( matters not where) meeting point was at Narodini 38. This is not an office but a kiosk in the street. Guide was very quietly spoken, we could barely hear her. On return to airport - again having booked a PRIVATE car - we had a minibus and another passenger. That is NOT a private car. Signs on the mirrors and sun visor reminding me Tip not included. Drivers were not skilled, they all cut corners on bends and were incapable of maintaining any lane discipline. I didn't feel safe

Less than one hour to go and they cancelled our tour -obviously a numbers game. It was to be at 1pm so unlikely it was a sick staff member. They just didn't get enough numbers. But waiting and giving only an hours notice shows no care for the customer. Very little chance of us finding another tour at such short notice. This was to be the most important element of our trip to prague. Terrible service - shame on you Gray Line

Not recommendable. We booked them via Expedia. Our flight with Swiss was delayed what they communicated well in advance. Delays are pretty common in our days & services like that should not be offered if they’re not willing or able to furfill their part of the contract. The idea of booking a transfer in advance is to be sure that you have one. Nobody showed up but they called us & told us to wait 45 minutes before someone can show up. We took a taxi. Never ever book them again. Really not recommendable.

This was the most worst experience with any city tour company in all of Europe DO NOT USE. get to office screaming toothless blonde lady screams at my wife. 10 min later. lady from grey line comes out and says” so sorry we’ve been to busy to send you your passes via email”and all the tour we were scheduled for we can’t go on. they didn’t have time to send us email for our tours? NEVER AGAIN

(Translated by Google) Very bad experience. At the start they didn't know what to do. The guide seems remedied at the last moment. Sbiascica few words of Italian and English but above all does not know the information that should give to be a guide. Practically a caregiver ... no offense for the carers! (Original) Pessima esperienza. Alla partenza non sapevano cosa fare. La guida sembra rimediata all'ultimo momento. Sbiascica poche parole di italiano e di inglese ma soprattutto non conosce le informazioni che dovrebbe dare per essere una guida. Praticamente una badante... senza offesa per le badanti!

(Translated by Google) To travelers from Taiwan and around the world. If you are looking for a Prague tour company, please do not choose this one. Here are a few reasons. First of all, the driver is the worst part. It ’s easy to get distracted while driving. I often chat with the tour guide. Even if they are chatting, they are talking too loudly. He kept turning his head, charging his mobile phone, and making phone calls without paying any attention to the road, which caused him to make sharp turns and brakes. I fucking think we're playing the initial D, and our passengers are like tofu on the Tuohai car! !! Fortunately, the Czech Republic is not a country relying on the sea, so we need not worry about being reclaimed. Are their driving licenses changed for chicken legs too? On the way back to Prague, he has been detouring. How can he describe the extent of his detour? I think it can be said that there is no traffic jam on the national highway and it is absolutely necessary to take the 78 line to Xibin. He is really the standard Czech Sambo. In addition, the part of the itinerary is ordinary, there is nothing special. ps: If your grammar and typography are bad, please forgive me, because I really feel bad about them! !! (Original) To台灣及世界各地的旅客。 如果你在尋找布拉格旅遊公司，請一定一定不要選這間。以下是幾個原因，首先司機是最爛的部分，開車容易分心，常常與導遊聊天，聊天就算了，他們聊的還超大聲，根本不把旅客的安寧放在心上，且聊天的時候還一直轉頭、幫手機充電、打電話等根本沒有專心在看路，這導致他在開車不斷的急轉彎跟急煞。我他媽以為我們在演頭文字D，而我們乘客就像拓海車上的豆腐！！不過還好捷克不是靠海的國家，所以我們不用擔心會被拿去填海。他們的駕照也是用雞腿換的嗎？回布拉格的路上還一直繞遠路，要怎麼形容他繞路的程度呢？我想應該可以說是明明國道沒塞車確硬要走台78線到西濱是一樣的吧！他真的是標準捷克三寶。另外行程的部分就普普通通，沒有什麼特別的地方。ps:如果我的文法跟排版爛請見諒，因為我真的對他們很不爽ㄍㄋㄋ！！

I am the "someone" that got left behind outside the castle. I was waiting at the meeting point 5 min before the scheduled time. But because it was just after the change of guard, the whole place was a mess. I could not hear the guide gathering us together, nor did she actively look out for me. The only way I could catch up with the tour was to calm the main office. Instead of coming out to look for me, I was told to skip the queue and just walk straight to the security to tell them my group has already went in (and imagine how embarrassed I was skipping the queue). Everything Deana said in the review was true. The guide was rushing for some reason. There were so many beautiful sights which we could have taken a lot more photos. But you would be left behind if trying to take pictures. Would've been much better if just join anyone of the free walking tours and yo might learn more.

If you're in Prague, call this company and ASK FOR VICTOR! This man is the most informative, polite, helpful, connected (get you in back doors to rustic places, like when we drove to Dremmen, Germany, even with long lines out front, if you're pressed for time.) He knows EVERYTHING about all of these cities, and everything along the way. He is very friendly, polite, and respectful. TRUST ME: Victor is the man!!!

NIGHTMARE! Given wrong meeting point, changed route with one less stop without explanation and didnt call the restaurant to say im VEGETARIAN, so i was given CHICKEN that was swaped with cheese on the same plate. NO APOLOGY WHATSOEVER, HORRIBLE.

They left us at the airport. We went to the meeting point. No one there. We went to information desk, they gave us directions to gray line office, no one there. We asked for a refund, they told us to call the credit card company and dispute. Do not waste your time.

Don't take the boat tour! 1 hour up and down to a very small distance. There is no reason to take the tour

Very bad experience. Worst customer service ever. The counter staff is unfriendly, rude and incompetent. They cannot even answer the question if it is the right meeting point to start the tour. It was obvious that my question was not understood. I tried to re-phrase 3 times to make my question clear. Instead of bothering to understand the question the counter glass was shut infront of my face. Organization overall is bad as well. We asked for transfer from the hotel as offered on the webpage. After 4 days waiting, one day before the tour, we called to get to know if they will pick up because nobody responded to the booking email... and were informed 'drive by' that the booked tour cannot take place, but one 3 and a half hours later will. I wonder when they would have informed us if I wouldn't have called. Btw. of course they could not pickup... Will never book again and cannot recommend at all.

They were not at the airport for pick up. This is mirroring other reviews here on Google. We went to the meeting point, there was no one. We went to the information desk, they directed us to the Gray Line office -- it was closed. When we got Gray line on the phone, they explained to us how nothing was their fault and how they expected payment regardless of the fact that they did not drive us. Was booked as the car service through Orbitz -- just do not add the car. The run around for customer service on this is nightmarish with me investing hours to get a resolution. Finally filed a dispute with the credit card company.

I had an amazing tour, was a small group, and the tour guide Denuse Rachel Emily Stocesova did and AMAZING job, she is very knowledgeable and did this tour in english and also in German, she is extremely passionate about history and small details that I will miss if I walk by myself around prague... also food was impressive great place to eat... Im extremely happy with this tour THANK YOU!

Guided tour include Prague Castle, old town, Jewish Quarters and River Boat ride (unguided) Lot of walking and talking... somewhat tiring...

Went on a 2 hour river boat trip with dinner. Very disappointed! The food was terrible. Dishes were not washed well. The ship was not clean. Plus, there was an old man playing on accordion the whole trip. We couldn't even talk in silence...

We had a great experience with our full day Prague tour by Gray Line. It was me, my wife and son plus three others we met at the pickup point. Helen was our guide and another nice gentleman was the driver for the first 45 minutes. We drove through the Old Town, New Town and Castle areas while Helen pointed out the highlights and history of what we were seeing. Near the monastery, we exited the van and walked through the upper area while seeing the changing of the guard ceremony with the military band playing. Helen knew all the spots to set up and was a fantastic guide. From there we walked downhill, crossed the river and had the included lunch (which was very good). Then a further walk through Old town, including witnessing the Astronomical Clock in action and the Jewish quarter with Helen continuing to teach us while answering questions. We ended up boarding a river boat with priority boarding for a nice 1 hour sunset cruise. I highly recommend

Late doing this review. The service I had from the airport to Prague and the return from Prague to the airport was excellent last year. I had just found out my return flight had been cancelled, when the driver came to pick me up, he was so helpful and would not even take a tip from me as he knew I was going to be delayed for a few days in Prague due to weather.

(Translated by Google) City Line badly organized! Rip off! Hands off! (Original) City Line schlecht organisiert! Abzocke! Finger weg!

(Translated by Google) Good (Original) Dobré

Lucie is an excellent guide.helpful,knowledgeable and friendly

I don't like that city tour

(Translated by Google) Pleasant city view, average prices (Original) Piacevole punto di vista della città, prezzi medi

DO NOT EVER BOOK A TOUR WITH GRAY LINE Prague Czech Republic. The most unprofessional company. We booked the all day Prague tour, Prague Castle and River Cruise with Grey Sightseeing for May 7, 2019 through Trip Masters. This was the worst tour we’ve ever taken by far! There were no headphones so most of the group couldn’t hear the rude tour guide. Her name was Roxana Jakob’s and she couldn’t care less about the people in the group. She walked away at one point and didn’t tell us anything. Most of us were left standing in front of Prague Castle waiting for her to get back. She left someone behind because she never told us what time we were doing things. When she was told that she left someone behind, she ignored us. When went to a restaurant, she never said only water was provided with the meal (completely ridiculous) so when we ordered drinks, we didn’t know we had to pay. When the waitress stopped us to pay, the guide took off with some groups members and left 4-5 people behind. An elderly woman in her 70’s was running trying to catch up and had problems catching her breathe. When I caught up with the guide, I told her she needs to ensure all of the group is together and that people couldn’t hear her. She said “no big deal, nothing happened”. I guess unless there is an injury or death, she couldn’t care about the tourists. This guide was so bad, we opted not to go on the boat ride as we were so upset with this guide and overall tour experience. We will be sharing this horrible experience/review with Trip Masters and any other media to warn people of how horrible this tour was. That tour guide should be fired!!

(Translated by Google) Kiosk for meeting point (Original) Kiosko para punto de encuentro

If you want a good guide, don't book it here. Unclear communications about reservation and a lazy guide, that was late and did not make it to the meeting point. The guide needed a phone of a guest to navigate to Kutna Hora/Sedlec. And the guide was not wearing a facemask... Refund please?

(Translated by Google) I would forgive Minus Stars if I could! We waited an hour until we got our Prague City Passes, which cost us a lot of money in the end, but no free entries, as promised. The employees of this company are anything but competent. HANDS OFF! (Original) Ich würde Minussterne vergeben wenn ich könnte! Wir haben eine Stunde gewartet bis wir unsere Prag City Pässe bekommen haben, die uns am Ende aber nur viel Geld gekostet haben, aber keine kostenlosen Eintritte, wie versprochen. Die Mitarbeiter diese Unternehmens sind auch alles andere als kompetent. FINGER WEG!

we arrived at Prague airport awaiting the driver ,no show for 15 mins went to the information desk at the airport,she told us to go where people rent cars we arrived at the desk for Gray line to be told he will be 30 mins late ,we paid extra for a private car ,but found we where sharing and had to drop them off first [the driver was very rude].after our holiday to return we had to call to find out when we where being picked up.Not impressed.

Not professional at all... Counter opened late... Small vehicles provided... Driver was great

Took I tour to the jewish q there was no one on nordi street at the meeting point an incompetent slowwww old lady offered to give us tour absolutely disgraceful disgusting terrible she kept on lying to us it's -5 never again

We waited for 1 hour 45 minutes for the transport to arrive to the airport to take us to the hotel! When he arrived and i told him that we have been waiting for almost 2 hours he said, "i dont believe you, if you wanted a faster ride, next time you should hire a private car" Unprofessional behavior !!! Is this correct? Expedia, i want my money back!

Kiosk operator could not find our reservation even though we had it on our phone. Driver showed up an hour late and was yelling back and forth w kiosk operator in front seat of van. Felt like an unsafe situation and the 3 of us (clients) got out of van. Had to cancel and make our own way to castle. Other passengers using this same line for other trips were being cancelled and delayed while we were standing there.

We purchased the full day Prague Tour for over £100 and it was terrible. The tour guide spoke very softly and quickly and didn't address the group so if you wasn't facing her to lip read you had no chance. There was no opportunity to ask questions and we were hurried along without having the opportunity to take pictures, if we did we'd lose the group. The tour guide didn't provide any interesting information just names and dates. We walked on main roads under bridges where homeless people lived which wasn't great. Overall a very disappointing experience.. However I must mention the food and river tour that was provided by a third part (typical) food OK 6\10 River tour was very good and very informative (8/10) Guided Tour (1/10) don't waste your money.......

I guess this is the worse experience ever when, 3 months ahead, you order a taxi to the airport at 2pm via Expedia and then when you call to confirm on the day of the journey, they tell you the only available taxi is at 11:45 am. I felt I was dealing with the least professional agency. I just cancelled the trip and took an hotel taxi.. and they didn’t refund it.

We had the tour on day one . Guide and driver arguing . The driver would not take us around the city so we just got dropped off at the castle . Then the guide was arguing with the boat trip people. Then at the end of the day she asked for a tip. Day two , we was going on a tour of the prison camp and got to the kiosk 20 mins before the asked us . Over a hour wait and no one turned up nor driver or guide . It was cancelled

(Translated by Google) It took us 45 minutes longer to get to the airport than expected and when we picked up at the hotel to go to the airport it took 30 minutes as an excuse for traffic. At first they did not pick up the phone and after several calls we were able to contact them. We have definitely had a very bad experience. Nothing recommended !!!!!!!!!!!!! (Original) Al venirnos a buscar al aeropuerto tardaron 45 min más de lo previsto y al recogernos en el hotel para ir al aeropuerto tardaron 30 min como excusa del tráfico. Al principio no cogían el teléfono y después de varias llamadas pudimos contactar con ellos. Definitivamente hemos tenido muy mala experiencia. Nada recomendable!!!!!!!!!!!!!

The city is absolutely amazing, but the guide was not interested to share any information about it unfortunately. As the guide hardly saying anything, just basically pointing at the buildings and saying what they are. I am sure Prague is amazing city with her own history, but will have to come back, this time will read the reviews before booking. Very important to have a guide who loves her job and is passionate about the city, I was lucky to hire those ones in other cities. The tour is less than 7 hrs, basically around 3 hrs walking, an hour lunch (good one) and 2 breaks of 20 minutes, plus boat trip 45 minutes. Boat tour audio guide gave better tour for 45 min comparing to city tour of 5 hrs

(Translated by Google) Bad customer service, products sold online do not match reality. We had to buy the excursions in Prague elsewhere and they did not refund the money (Original) Mal trato al cliente, los productos que venden online no coinciden con la realidad. Tuvimos que comprar en Praga las excursiones en otro lado y no nos reembolsaron el dinero

(Translated by Google) Very good (Original) Velmi dobré

(Translated by Google) Lamentable !!! A pathetic service badly organized there is no cut wire, no transport included, you must change his voucher to the castle. In short, there are other more professional agencies (Original) Lamentable !!! Un service pathétique mal organisé il n'y a pas de coupe fil, pas de transport inclus, il faut changer son voucher au château. Bref, il y a d'autres agences plus professionnelkes

(Translated by Google) Dishonest company. Following a trip to Prague, I book with this agency. We validate the time for 7:30 and at the last minute it changes the time for 7h. He calls the hotel, instead of sending the information by sms. I never had the information. I get off at 7:15 and the taxi was no longer down. I ask for a refund for the transfer that has not been made and he refuses. To flee. (Original) Compagnie malhonnête. Suite à un déplacement sur Prague, je réserve auprès de cette agence. Nous validons l'heure pour 7h30 et à la dernière minute il change l'horaire pour 7h. Il appelle l'hôtel, au lieu d'envoyer l'information par sms. Je n'ai jamais eu l'information. Je descend à 7h15 et le taxi n'étais plus en bas. Je demande un remboursement pour le transfert qui n'a pas été fait et il refuse. A fuir.

Do not use, you have been warned !

(Translated by Google) You can see it from the subway station. (Original) 地鐵站出來就能看到

(Translated by Google) Interestingly (Original) Интерестно

(Translated by Google) 1 star because we can not put 0 ... We booked an airport shuttle-hotel via Expedia, on arrival after 20 minutes of search we arrive at the meeting point where no staff is present. A stewardess then arrives in a flapper-sock (it's not a joke) laughing on the phone with a friend presumably. She ends up taking our paper and informs us that we would have our shuttle in 40 min. The transfer went well but on return and although we booked the return 48h in advance as indicated, no driver. After the call the hostess told us that our reservation was not taken into account, then finally counting that the driver came but he did not find anyone while we were in front of the hotel door 15min before indicated time! In short, ESCROCS to flee (Original) 1 étoile car on ne peut pas mettre 0... Nous avions réservé une navette de transfert aéroport-hôtel via Expedia , à l'arrivée après 20 minutes de recherche nous arrivons au meeting point où aucun personnel n'est présent. Une hôtesse arrive alors en claquette-chaussette (ce n'est pas une blague) en train de rire au téléphone avec un ami vraisemblablement. Elle finit par prendre notre papier et nous informe qu'on aurait notre navette dans 40 min. Le transfert se passe bien mais au retour et bien que nous ayions réservé le retour 48h à l'avance comme indiqué, pas de chauffeur. Après appel l'hôtesse nous dit que notre réservation n'a pas été prise en compte , puis enfin compte que le chauffeur est venu mais qu'il n'a trouvé personne alors que nous étions devant la porte de l'hôtel 15min avant l'heure indiquée ! Bref des ESCROCS à fuir

(Translated by Google) Caution fraud! We waited 1.5 hours at the agreed meeting place and were not picked up. (Original) Vorsicht Betrug! Wir haben 1,5 Stunden am vereinbarten Treffpunkt gewartet und wurden nicht abgeholt.

This company is a complete joke !!!

The guide is super

(Translated by Google) There is reason to dream return (Original) Je důvod se sen vracet

Beautiful

Horrible service. We paid in full for 4 people for Prague half day tour . They were supposed to pick up us at 10.00 am . They did not and we have to wait for 90 mins .. they send ua another guide to take us in metro with another group and that guide leaves us at Prague castle after an hour saying that our tour ends … no one answers properly at the office.. and we have to buy tickets again and do it by ourselves… So bad … don’t ever try them