(Translated by Google) Reluctant and unfair to the customer. I do not recommend. (Original) Neochotní a neslušní k zákazníkovi. Nedoporučuji.

(Translated by Google) Everything is OK until something goes wrong. Then you will find that the Authorized and Branded Service for Warranty Repair will not recognize the warranty because it is a gray import from Iran and that is a problem. Therefore, I warn against this trade, which is interesting with its prices, but it has its ALE. (Original) Všechno je OK do doby, než se něco pokazí. Potom zjistíte, že autorizovaný a značkový servis na záruční opravu, záruku neuzná, protože se jedná o šedý dovoz z Íránu a to je problém. Proto varuji před tímto obchodem, který je sice zajímavý svými cenami, má to ale své ALE.

(Translated by Google) If it were possible to give zero stars, I would definitely not hesitate. I got the Lenovo phone unpacked, without the original charger - I got the charger from Samsung with the proviso that Lenovo does not produce chargers. Of course, the charger burned out twice, I always complained about it, which was a great experience, the willingness itself. For the third time, they even gave me a used charger, and I only found out at home that the connector could not be inserted into the phone because it was slightly bent on one side. I immediately returned to the store, where I was told that I had done it on purpose myself and that they would not accept the complaint. Customer support (phone, email) is worthless. I definitely recommend paying five hundred extra and buying the goods in another store where they don't sell gray imports from Iran, it will definitely pay off for that peace of mind. (Original) Kdyby šlo dát nula hvězdiček, rozhodně bych neváhala. Telefon Lenovo jsem dostala rozbalený, bez originální nabíječky - nabíječku jsem dostala Samsung s tím, že Lenovo nabíječky nevyrábí. Nabíječka se mi samozřejmě dvakrát vypálila, pokaždé jsem ji byla reklamovat, což byl teda velký zážitek, ochota sama. Potřetí mi dokonce dali již použitou nabíječku a já až doma zjistila, že konektor nejde do telefonu zasunout, protože je z jedné strany malinko ohnutý. Ihned jsem se vrátila do obchodu, kde mi bylo sděleno, že jsem to udělala schválně sama a že mi reklamaci neuznají. Zákaznická podpora (telefon, email) stojí za nic. Rozhodně doporučuji připlatit si pět stovek a zakoupit zboží v jiné prodejně, kde neprodávají šedý dovoz z Íránu, za ten klid se to rozhodně vyplatí.

(Translated by Google) I recommend avoiding large arcs. They have good prices to lure you in, but that's the end of it and you end up paying extra for it... I bought a phone from them for a good price, which was sold to me with the original packaging already opened. After a month it was stolen, but I regret more than losing the phone that I bought it again from this company after that... Again with the original packaging unpacked, but thanks to the price I didn't deal with it. I was quite satisfied with the phone, except for the battery, which seemed weaker to me. When after 5 months it got to the stage where it was necessary to charge the phone 3 times a day, I had it claimed. The experts returned it to factory settings and rejected the claim as unauthorized - the defect was allegedly not found. After a factory reset the phone worked better for a few days, but after a few days (and reinstalling apps and uploading some data) the battery deteriorated again, so it went for a second claim. Rejected again, now on the grounds that the legal warranty for batteries as consumables is only 6 months (which I exceeded by about 2 days) and I was only offered a paid service, i.e. selling and replacing the battery at an absurd price... Considering to the arrogant behavior of the gentleman at the store, including the deliberate failure to inform about the 6-month warranty period for the battery during the first complaint, it is quite clear to me that if I had filed a second complaint 2 days earlier, they would not have found the defect again... After the experience with VK Servis, never again when purchasing anything, I don't only look at the purchase price and I recommend it to you as well, it's really better to pay extra sometimes, and in the case of purchasing a mobile phone and considering a purchase here, this applies doubly. (Original) Doporučuji vyhnout se velkým obloukem. Mají dobré ceny na které Vás nalákají ale tím to končí a nakonec na to doplatíte.. Pořídil jsem si u nich za dobrou cenu telefon, který mi byl prodán s již otevřeným originálním obalem. Po měsíci mi byl ukraden ale více než ztráty telefonu lituji toho, že jsem si ho poté koupil znovu u této firmy... Opět s rozbaleným originálním obalem, ale díky ceně jsem to neřešil. S telefonem jsem byl vcelku spokojen až na baterii, která se mi zdála slabší. Když to po 5 měsících došlo do fáze, že bylo nutné telefon dobíjet 3x denně, nechal jsem ho reklamovat. Odborníci ho vrátili do továrního nastavení a reklamaci zamítli jako neoprávněnou - závada údajně nenalezena. Po návratu do továrního nastavení telefon pár dní fungoval lépe, ale po pár dnech (a opětovném nainstalování aplikací a nahrání nějakých dat) se stav baterie opět prudce zhoršil, takže šel na reklamaci podruhé. Opět zamítnuto, nyní už z důvodu, že zákonná záruka na baterie jakožto spotřební materiál je pouze 6 měsíců (kterou jsem asi o 2 dny překročil) a nabídnut mi byl pouze zpoplatněný servis, tj. prodej a výměna baterie za absurdní cenu... Vzhledem k arogantnímu jednání pána na prodejně, včetně záměrného neinformování o 6měsíční lhůtě pro záruku na baterie při první reklamaci, je mi zcela jasné, že kdybych podal druhou reklamaci o 2 dny dříve, opět by závadu nenalezli... Po zkušenosti s VK Servis již nikdy při pořizování čehokoliv nehledím pouze na pořizovací cenu a doporučuji to i Vám, opravdu je lepší si někdy připlatit a v případě pořizování mobilního telefonu a zvažování nákupu zde to platí dvojnásob.

(Translated by Google) I join many other disappointed customers - complaints about a mobile phone (which stopped charging after a year of use) rejected. It took them two and a half weeks to visually inspect the charging connector. Oxidation of the connector is said to be caused by external influences and is therefore not covered by the warranty. They also won't make the repair at my expense because they can't. And just a pearl at the end: The store was to open at 10 o'clock. And when the salesman arrives at 10:14, he won't use the word "sorry" - he pretends everything is fine. (Original) Připojuji se k mnoha dalším zklamaným zákazníkům - reklamace mobilního telefonu (který se po roce používání přestal nabíjet) zamítnuta. Vizuální kontrola nabíjecího konektoru jim trvala dva a půl týdne. Oxidace konektoru je prý způsobena vnějšími vlivy, a proto se na ni záruka nevztahuje. Opravu na moje náklady také neprovedou, protože to neumějí. A už jen perlička na závěr: Obchod měl otevírat v 10 hodin. A když prodavač dorazí 10:14, slovo "promiňte" nepoužije - tváří se, že je vše zcela v pořádku.

(Translated by Google) Goods cheap, but as others write, apparently automatically reject claims. For me it broke after a year of charging, the claim is not recognized, the oxidation of the charging plate is simply not recognized and done. (Original) Zboží levné, ale jak tu píšou jiní, reklamace zřejmě automaticky zamítají. U mě se rozbilo po roce nabíjení, reklamace neuznána s tím že oxidace nabíjecí destičky se prostě neuznává a hotovo.

The cheapest phones on the market, but incredible problems with complaints. If I were buying an Asian non-branded phone, I would understand the problem, but the fact that the two Samsungs bought here left quite soon makes me think... Definitely don't buy anything here, pay extra for the goods in another store.

(Translated by Google) 👎👎👎👎👎 ... Well (more) comment. (Original) 👎👎👎👎👎...No (další) koment.

(Translated by Google) I do not recommend unrecognized complaints impossibility to turn to an authorized service because of the importation of God knows where and last but not least brazen and arrogant behavior of the employee handling the complaint ... (Original) Nedoporučuji neuznaní reklamace nemožnost obracení k autorizovanému servisu z duvodu dovozu buh vi odkud a v neposledni rade drze a arogantni chovani zamestnance vyrizujiciho reklamace...

(Translated by Google) 👎👎👎👎👎👎 I do not recommend !!!!! unrecognized claims, arrogant behavior. (Original) 👎👎👎👎👎👎 Nedoporučuji !!!!! neuznaní reklamace, arogantni chovani.

(Translated by Google) I am very disappointed :( The phone came unpacked. They replaced the original accessories with non-original ones. Don't buy anything from them! (Original) Jsem hodně zklamaný :( Telefon přišel rozbalený. Originální příslušenství vyměnili za neoriginální. Nenakupujte u nich nic!

(Translated by Google) From this business hands off. They sell gray imports - hence also the condition of claiming only them. Mr. owner incredibly rolled and arrogant man. Claims rejected in record time - probably automatically. They rely on the fact that for a few thousand, no one will be tried with them. (Original) Od této firmy ruce pryč. Prodávají šedý dovoz - proto také podmínka uplatnění reklamace pouze u nich. Pan majitel neskutečně vykutálený a arogantní člověk. Reklamace zamítnuta v rekordně krátké době - pravděpodobně automaticky. Spoléhají na fakt, že kvůli pár tisícům se s nimi nikdo nebude soudit.

(Translated by Google) after reading most of the reviews, we can only confirm - we recommend giving your hands away from the store / service or company. we solved the phone complaint (after a year). it was quite without problems, except that they replaced the phone's memory from 128 to 64 GB when we replaced it. an error can happen, but the subsequent action (doubtful pages to verify the IMEI, which should have proved to us that we put 64 GB there) and the overall action, "willingness", a hint of apology or acknowledgment that they could be mistaken .. ... an absolute horror that makes one think that it was probably not a complete coincidence or a mistake ....... one bites the loss of a few GB of memory, we came across our own naivety that the phone was bought there only because of the undershot price ( the reasons are now obvious according to the readings of other reviewers) ..... but the embarrassment of negotiations and the quality of services as such .... it is simply a weakness and nowadays such companies should disappear from the map ........ lesson - the quality of the service is always clearly in front of the price factor !! yes and it's a pity that it is not possible to give zero or ideally minus the stars ... :-) :-) (Original) po přečtení většiny recenzí můžeme jen potvrdit - od prodejny / servisu či firmy doporučujeme dát ruce pryč. řešili jsme reklamaci telefonu (po roce). to bylo celkem bez problémů až na to, že nám při výměně vyměnili paměť telefonu z 128 na 64 GB. chyba se může stát, ale následné jednání (pochybní stránky na ověření IMEI, které nám měli dokázat, že jsme tam dali 64 GB) a celkovém jednání, "ochota", náznak omluvy či uznání, že by mohlo dojít k pochybení u nich.....absolutní hrůza, která člověka nutí k zamyšlení, že to asi úplná náhoda či chyba nebyla.......člověk kousne ztrátu pár GB paměti, naletěli jsme vlastní naivitou toho, že se tam telefon koupil jen kvůli podstřelené ceně (důvody jsou nyní dle přečtení jiných recenzentů zjevné).....ale trapnost jednání a kvalita služeb jako takových....to je prostě slabota a v dnešní době by takové společnosti měly mizet z mapy........poučení - kvalita služby vždy jednoznačně před faktorem ceny!! jo a škoda že nejde dát nula nebo ideálně minus hvězdičky... :-) :-)

The sales lady is absolutely unwilling. I wanted to explain the difference in phones. I was sent behind the window to figure it out for myself. She treats you like you're bothering her. And if I didn't buy the phone, she wouldn't care at all. They don't take cards and will absolutely arrogantly send you to an ATM. Headphones in your ears, so you don't know if they can hear you at all. I haven't seen such behavior in a store for a long time.

On November 6, 2023, the mobile phone should have been returned after a complaint. I have no phone, no money, no one answers my e-mail and no one picks up the phone!!!

(Translated by Google) In short: After my last experience, I was happy to take a 500 CZK more expensive phone to Malla. I do not recommend VK Servis. The saleswoman was visibly disgusted by repeated questions from customers about the European distribution of phones, the box of the chosen model was also unpacked and despite that she did not let me take out the phone and inspect the accessories. The foil of the phone was visibly already peeled off, and from the little I could see, the phone looked more like a second-hand piece. My impression: "Don't you want a hare in a sack? Goodbye!" So the last thing I heard when I mentioned that I would have to change my mind was "Goodbye." From this experience and other comments, I was able to quickly deduce how a possible complaint would probably take place. I bought a phone here a few years ago and it works smoothly until now, but I wouldn't buy another one right now. 2 * at decent prices, but the question is, is it worth it? (Original) Ve zkratce: Po poslední zkušenosti jsem s radostí vzal o 500 Kč dražší telefon na Mallu. VK Servis nedoporučuji. Prodavačka byla viditelně znechucená opakovanými dotazy zákazníků ohledně evropské distrubuce telefonů, krabička zvoleného modelu byla navíc rozbalená a i přes to mě nenechala telefon vyndat a prohlédnout příslušenství. Fólie telefonu byla viditelně již sloupnutá a z toho mála, co jsem mohl vidět na mě telefon působil spíše jako bazarový kousek. Můj dojem: "Nechceš zajíce v pytli? Sbohem!" Tedy vlastně to poslední co jsem zaslechl, když jsem zmínil, že si to budu muset ještě rozmyslet bylo "Nashledanou." Z této zkušenosti a ostatních komentářů jsem si rychle dokázal vyvodit, jak by asi probíhala případná reklamace. Před několika lety jsem tu koupil telefon a funguje bezproblémově až doteď, ale aktuálně bych zde další nekoupil. 2* za slušné ceny, ale otázka je, stojí to za to?

(Translated by Google) Reluctant and unfair to the customer. I do not recommend. (Original) Neochotní a neslušní k zákazníkovi. Nedoporučuji.

(Translated by Google) The store has great prices, but as soon as you want to complain about something, you are unlucky. Not to mention the information about the products. (Original) Obchod má skvělé ceny,ale jakmile chcete něco reklamovat tak máte smůlu.Zatajování info o výrobcích ani nemluvě.Naprostá neochota.Obchod nedoporučuji

(Translated by Google) They will sell you Xiaomi imported from somewhere in India, so LTE practically doesn't even work on the phone (perhaps with the exception of big cities like Prague). (Original) Klidně vám prodají Xiaomi dovezený odněkud z Indie, takže na telefonu prakticky ani nefunguje LTE (snad s vyjimkou velkych měst jako Praha).

It doesn't deserve a single star. The store sells mobile phones that are not intended for the Czech market! In my case, missing in Xiaomi Redmi note 12s NFC. I DO NOT RECOMMEND!

On November 24, 2023, the mobile phone should have been returned after the 30-day period for the complaint procedure. When no one answered the email and no one answered the phone (one of the two listed numbers is even cancelled), I went to the store in person. There I was unpleasantly surprised by a closed and empty store with the sign "planned reconstruction". Nothing more. No information about the closure on the store's website either. On 27.11., on the advice of D test, I sent by registered mail with delivery to the registered office of the company "Withdrawal from the purchase contract". So now I'm waiting to hear from someone, but I have a feeling it won't be easy. The phone cost CZK 4,290 and worked for 3 months.

(Translated by Google) Problems with complaints about non-functional electronics. The only thing that worked was when I mentioned ČOI. Terrible customer service. It is better to avoid this store. (Original) Problémy s reklamací nefunkční elektroniky. Jediné co fungovalo bylo, když jsem zmínil ČOI. Mizerný přístup k zákazníkovi. Tomuto obchodu je lepší vyhýbat se obloukem.

(Translated by Google) I bought headphones - they are not fully functional. when you arrive at their store, where they wrote you an email that you can return / claim the goods, you will find that the opening hours (pasted with paper on the door) are different than stated .... (Original) koupila jsem sluchátka - nejsou plně funkční. když člověk dorazí na jejich prodejnu, na kterou vám sami psali email, že můžete zboží vrátit/reklamovat, tak zjistíte, že otevírací doba (vylepená papírem na dveřích) je jiná, než uvádí....

Everything is fine, the phone arrived beautifully packaged, unpacked and works as it should, and at an unbeatable price. I recommend the shop.

Best Price and staff.

I bought the phone, ordered it on Sunday evening, it was already with me on Tuesday morning. Super light speed 👍💚

It's a shame that you can't give 0 stars, this is the worst business and attitude I've experienced so far, the problems with complaints are crazy, I bought a phone in March, I could hardly use it until now, it's constantly in repeated complaints. It solves one problem, but a new one appears instead, so you can't even ask for a refund and cancel the contract. It's strange that the phone always comes back with a new defect. It is difficult to say whether it is the dilettantism of the service staff or really low-quality products or intent and fraud, but it will probably be necessary to take steps to check the practices of this store. It can be seen that I am not the only one who has had this unpleasant experience, although in this case I already consider it almost extreme. The behavior on their part is not in order, any at least somewhat serious businessperson would in such a case suggest an exchange of goods or provide a replacement device. Especially if it's an exceptional case that hasn't happened to them yet, as they told me. Obviously, the truth is elsewhere. If I applied for another way of handling the complaint (after the third complaint) myself, without an answer. Avoid this shop by all means and prefer a Samsung phone (here it was a Samsung A52s model - not the cheapest, but constant defects make it unusable).

Reklamace vadného displeje uznána, provedena výměna a to během jednoho jediného dne! Telefon jsem měla následující den doma. Velké díky a maximální spokojenost!!

(Translated by Google) I do not understand what everyone has a problem here 🤔, I ordered the cheapest mobile phone on the net Xiaomi redmi note 8 pro. I have had the phone for over a year and I am completely satisfied, the mobile phone came normally packaged, everything in its original condition, and after ordering in about three days 🙂👍 .. For this account, I recommended to a friend, and also complete satisfaction ... So I really do not understand the nega reviews here 🙈🥴 .. (Original) Nechápu co tady mají všichni za problém 🤔,já objednal mobil nejlevnější na netu Xiaomi redmi note 8 pro. Telefon mám již přez rok a naprostá spokojenost,mobil přišel normálně zabalený, všechno v originálním stavu ,a po objednání už asi za tři dny 🙂👍.. Na to konto jsem doporučil známému ,a též naprostá spokojenost...Tak opravdu nechápu ty nega recenze tady 🙈🥴..

(Translated by Google) One time I was there often. Helpful staff. Everything is fine (Original) Jeden čas jsem tam byl často. Vstřícný personál. Vše na pohodu

Otevírací doba na internetu od devíti na prodejně od 10:00 , je10:45 a na prodejně stále nikdo, telefon neberou!!!hrůza, tenhle servis už víc ne!!

(Translated by Google) Always good phone prices. (Original) Vždy dobré ceny telefonu.

(Translated by Google) I really have to thank the service providers who handled my complaint. It was handled within one working day, when I sent the goods on Friday, it was delivered to the service center on Monday, and on Tuesday I had the phone repaired back in hand. Thanks a lot once again (Original) Musim opravdu moc podekovat servisakum, kteri vyrizovali mou reklamaci. Ta byla vyrizena behem jednoho pracovniho dne, kdy jsem v patek odeslal zbozi, v pondeli bylo doruceno do vk servisu a hned v utery jsem mel telefon opraveny zpatky v ruce. Jeste jednou moc diky

(Translated by Google) Very helpful technician, the one with the ponytail (- :. I've been to the store several times and always cool. (Original) Velmi vstřícný technik,ten s tím culíkem(-:. Byl jsem v obchodě už několikrát a vždycky v pohodě.

(Translated by Google) I probably should have read the reviews first before buying... but then I can only comment on the purchase itself in the store. I haven't seen such a lack of interest and feeling of tiredness from a saleswoman in a long time. I even left the store, but came back and bought because I didn't want to travel anywhere anymore. Well, I'll really avoid it. (Original) Asi jsem si mel nejdrive precist recenze pred nakupem......no zatim mohu komentovat jen samotny nakup v obchode. Takovy nezajem a pocit unavenosti od prodavacky jsem uz hodne dlouho nezazil. Z prodejny jsem i odesel, ale vratil se a nakoupil, protoze se mi uz nikam cestovat nechtelo. No priste se fakt vyhnu.

(Translated by Google) Prices good ... just the lady's willingness earlier .... that I annoy her (Original) Ceny dobré ...len ochota pani skôr ....že ju otravujem

(Translated by Google) Delivery evaluation - goods ordered on Saturday, immediately information about the status of the order and dispatch the same day. This is a level service. The goods were unpacked, intact, unused and with the appropriate accessories. (Original) Hodnocení dodání - zboží objednáno v sobotu, ihned informace o stavu objednávky a expedování ještě týž den. Tohle je služba na úrovni. Zboží došlo nerozbalené, neporušené, neužívané a s náležitým příslušenstvím.

(Translated by Google) I bought several Xiaomi and have always been completely satisfied. The price tag is in some models and on more than a few hundred crowns lower than the competition. With the experience I have no complaints, yet never happened reason. (Original) Koupil jsem zde již několik Xiaomi a vždy jsem byl zcela spokojen. Cenovka bývá u některých modelů i o nemálo sto korun níž než u konkurence. S reklamací zkušenost nemám, zatím nikdy nenastal důvod.

(Translated by Google) I don't even know there's something like that. (Original) Ani nevím, že tu něco takového je.

(Translated by Google) Pickup from eshop. Fast and nice behavior. Goods without problem. (Original) Vyzvednutí z eshopu. Rychlé a milé chování. Zboží bez problému.

(Translated by Google) I got what I needed, service super (Original) Sehnal jsem co jsem potřeboval,obsluha super

(Translated by Google) Great prices (Original) Super ceny

Today 27.6. 23 at 2:30 p.m. I visited the VK Servis - Voctářova store. Once upon a time - I bought a phone here and the gentleman who served me - was very helpful, so I contacted this company again I don't know - whether the thing sitting behind the counter and playing with the phone was the owner of the store, the daughter of the owner or the saleswoman. Anyway - I was disturbing!!!! --- I have NOT SEEN something so reluctant and in the end rude since the 90s!!!!! If it was a saleswoman --- the owner of the business should consider whether paying someone --- who de facto drives customers away is beneficial. If it's a daughter, I understand -- where else to employ her, because in a normal business, a layoff would come soon. Behavior and demeanor HORRIBLE !!!!!!!! I await a response and an apology from the store owner. Have a nice day J. Loch Prague