1/5 Avi H. 4 years ago on Google
Rude
staff
throughout
the
entire
process.
I
had
a
shoulder
arthroscopy
surgery
there
last
week
which
included
one-night
stay.
The
medical
centre
has
just
moved
to
this
new
location
(the
operation
was
on
their
Day
3
in
the
new
location)
and
it
was
a
mess.
While
I
understand
that
the
chaos
may
not
be
the
fault
of
the
medical
staff
but
of
their
Management
for
the
poor
planning
and
execution
of
the
move,
the
extremely
rude
and
unprofessional
behaviour
I
encountered
throughout
the
24hrs
I
was
there
is
non-excusable.
A
few
nurses
made
an
effort
to
speak
English
which
was
great
however
in
most
cases,
the
fact
I
was
non-Czech
speaking
was
met
with
a
very
disgruntled
attitude.
Arrived
at
8am
as
requested
for
a
"10am
surgery".
Filled
documents
for
2
hours.
Was
booked
into
a
room
in
the
ward.
Brand
new
and
nice
and
roomy
facilities
I
must
say.
Only
2
beds
per
room.
I
was
given
some
pre-op
medication
and
was
left
there
the
entire
day
without
any
updates
on
when
the
operation
will
take
place.
I
was
in
total
fast
(no
water
either)
since
the
night
before.
Every
time
I
asked
for
an
update,
I
got
a
very
rude
answer.
I
got
out
of
the
room
once
to
call
the
nurse
and
noticed
the
staff
running
around
moving
boxes
and
other
large
objects.
The
patients,
apparently,
were
seen
as
a
"disruption"
to
their
move
efforts.
I
was
eventually
taken
to
operating
theatre
at
17:30
(8.5
hours
after
my
arrival).
After
the
surgery,
was
taken
into
a
recovery
room.
Having
just
woken
up
from
full
anaesthesia,
I
was
very
dizzy.
There
were
2
nurses
there:
a
male
and
a
female.
They
clearly
couldn't
wait
to
go
home,
and
they
were
very
loud
around
me,
talking
loudly,
laughing
while
watching
some
videos
on
their
phone
right
next
to
my
bed.
They
also
smelled
very
badly
of
cigarettes.
Both
of
them.
When
I
asked
to
speak
to
the
surgeon
or
other
doctor
and
find
out
about
how
the
operation
went
and
ask
questions
about
the
recovery
I
was
told:
"the
doctor
spoke
to
you
for
10
minutes
when
you
got
out
from
the
operation".
I
was
clearly
still
sleepy.
Not
sure
how
they
thought
it’s
okay
to
give
me
important
info
when
I
was
just
coming
out
of
the
general
anaesthesia.
The
2
nurses
were
very
rude,
loud,
smelly,
and
they
clearly
wheeled
me
out
of
the
recovery
ward
to
the
regular
ward
too
early
as
they
wanted
to
go
home
(I
guess
I
was
the
last
one
that
day
and
it
was
late)
as
they
had
their
coats
and
bags
on
them.
They
made
no
effort
to
made
me
feel
comfortable
and
were
rude
with
their
noisy
behaviour.
In
the
department,
I've
met
with
excellent
night
staff.
There
were
2
female
nurses.
One
spoke
English
but
the
other
didn’t.
For
some
reason,
the
none-English
speaking
was
looking
after
me,
but
she
was
super
sweet
and
kept
translating
everything
on
her
phone.
She
went
well
above
and
beyond
to
care
for
me
throughout
the
night
as
I
needed
a
lot
of
help.
In
the
morning,
even
though
I
was
under
a
lot
of
pain
still,
they
tried
to
dismiss
me
at
7am
and
"kick
me
out".
They
had
no
sympathy
to
the
fact
I
was
weak,
under
pain
and
with
very
limited
mobility
(one
arm
in
sling
and
very
dizzy)
and
wanted
me
to
get
ready
to
leave.
I
asked
one
of
the
nurses
(same
rude
nurse
from
the
day
before)
to
help
me
remove
to
gown
and
the
leg
stockings
I
was
wearing
for
nearly
24hrs
and
she
was
very
rude
and
shouted(!!)
at
me
that
she
"doesn’t
have
time
to
help
me
with
things
I
can
do
myself!".
I
was
shocked
and
annoyed
and
asked
her
to
leave
as
she
was
rude.
I
waited
for
my
wife
to
come
over
and
help
me.
I
wouldn't
have
asked
anyone
to
help
me
hadn’t
they
kicked
me
out
of
the
room
so
early.
I
do
believe
the
staff
were
too
busy
organising
the
new
facilities
however
this
is
no
excuse
to
the
rude
behaviour
and
lack
of
patient
care,
empathy
and
professionalism.
Shocking
experience.
I
will
be
writing
a
complaint
letter
to
their
management,
as
well
as
to
the
ministry
of
health.
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