Very unfriendly and unhelpful front desk stuff. There is some reconstruction in the building and it makes it impossible to find a Clinic.

Pay a pretty penny for medical insurance. Called today for an emergency dental appointment. Was advised there is nothing available? Sorry, what? Was advised the will source a third party who can see me tomorrow, at 20:00. Alternatively, they could arrange for another dentist. But, I would have to pay for that. That's not what I pay you for!! Who in their right mind, would allow a patient( who is in pain to wait 36 hours? Canadian medical, that's who. Just a number in their system. Absolutely pathetic. A shambles. Would not recommend this whatsoever. Be as well taking the premiums and throwing them out of the window instead.

We have membership from my husband company. I need to take paper for driving school that I'm healthy and I absolutely healthy person. And this clinic can't make it for me, because I didn't register, and they can't register me because Doctors are full. I don't see the sense of this clinic. They suggested me to find other Doctor who can make this paper for me. I will not recommend.

Simply disaster. Expect better service in a public hospital or clinic.

Unfriendly front desk staff, especially the older one.

4,5 stars for the doctors, 1 star for the phone + front desk support

Made an appointment via website. No response. Left feedback - same result. May be the doctors are qualified, but quality of service is totally ruined by useless staff.

(Translated by Google) Very bad experience with this company. (Original) Velmi špatná zkušenost s touto společností.

(Translated by Google) Approach terrible. Never more. (Original) Přístup hrozný. Už nikdy víc.

(Translated by Google) All I saw today euc premium is all wrong Radobi Doctor should return the title why you think she's up to the 7th floor to normal people (Original) Vše co jsem dnes euc premium viděl je celé špatně radobi paní doktorka by měla vrátit titul proč myslíte že je až v 7 patře aby ji normální lidi nevydeli

I came to Canadian Medical at Sokolovska Ulice because I needed a cardiological consultation. I did not know what to expect but was very pleasantly surprised. First of all, the whole setup was nothing like what I remember of Czech medical facilities years ago. For a medical setup, the place looks extremely friendly; an enjoyable, spacious, tastefully decorated space and has the feeling of a brand-new facility, although it must have been functioning for some decades. Most Canadian outpatient facilities I have seen would be envious. The best part was the cardiological consultation. I received a complete clinical assessment, physical examination, EKG sonography of carotid and abdominal aortas, echocardiography and full laboratory assessment. Amazingly, all that was completed within about an hour and a half, including a full typed report. I estimate that achieving this in Ontario would take me at least one week. To my pleasant surprise, I was first clinically evaluated before the necessary tests were chosen. In Canada, cardiologists tend to talk to me only after all the laboratory tests are completed and the results are available. Young physicians seem to leave Canadian medical schools with the wrong impression that the laboratory makes the only actual diagnosis that counts and that the laboratory tests will protect them in case of malpractice accusations. There are many positive things about Canadian medical care, but I do bow to the Canadian Medical in Prague. Thank you very much for the lesson about excellent and efficient care. Paul Grof

I am VERY disappointed. I go to this clinic for a long time I had never ever had this kind of bad experience. Today at 12:00 I went to Canadian Medical Apeiron because I had an EMERGENCY situation. I got burned with hot water. When I told to have an emergency situation, the lady in the reception. She looked at my face laughed and answered sarcastically ``that's not the way things work here``. It's okay I understand this. This clinic can`t help me, I should go to the Emergency hospital. However, why with this attitude? It seems she was bothered by my question. ZERO Empathy. When I ask her the address of the hospital she was just like go and check on google. Really? Is this how you treat the patient who is in pain and need help? You don`t see I am not able to move. She was not willing to help at all. Also, she had a strange smile almost a laugh on her face while I am having in pain and crying. Can`t believe it! This is the worst experience and the treat I received in the last 3-4 years.

(Translated by Google) After many visits to clinics in Prague 8 and Prague 1 I would like to write my opinion. I will start with a positive - clinic clean, pleasant environment, waiting for a deadline in full, a call center through which you can order over a wide time span. :) On the other hand, the older lady at the reception (Prague 8) is often uncomfortable and unwilling (on the contrary, the receptionists are always pleasant and smiling at Prague 1). There is insufficiently marked entrance on the other side of the building on Prague 8. You can never reach the call center around lunch - it has happened to me several times. Doctors are very nice, but many inexperienced. I feel that I have often been prescribed medicines just for earnings - I felt commercial. You will leave the clinic with a good feeling, but after a few days you will find that the doctor did not help you. The overall impression of the EUC is not very good, but I will not visit the clinic anymore. (Original) Po mnohých návštevách v klinikách na Prahe 8 a Prahe 1 by som rada napísala svoj názor. Začnem pozitívne - klinika čistá, príjemné prostredie, čakanie na termín celkom v norme, call centrum, cez ktoré sa dá objednávať v širokom časovom rozpätí. :) Na druhej strane - staršia pani na recepcii (Praha 8) často nepríjemná a neochotná (naopak na Prahe 1 sú recepčné vždy príjemné a usmievavé). Na Prahe 8 je nedostatočne vyznačený vchod z druhej strany budovy. Do call centra sa okolo obeda nedá nikdy dovolať- stalo sa mi to už viac krát. Doktori sú veľmi milí, ale mnohí neskúsení. Mám pocit, že mi často predpísali lieky len kvôli zárobku- cítila som komerciu. Z kliniky odídete s dobrým pocitom, ale po pár dňoch zistíte, že Vám vlastne doktor nepomohol. Celkový dojem z EUC nie veľmi dobrý, termíny ktoré mám si odbijem, ale kliniku už potom nenavštívim.

(Translated by Google) I wait 30 minutes on the phone to order, still nothing for which I pay the membership fee? (Original) 30 minut cekam na telefonu na objednani, stale nic, k cemu si platim clensky poplatek?

The elder ginger receptionist is BEYOND RUDE. Tells you to go home and book an appointment!!!! However the younger receptionists are the kindest I’ve met.

I don’t agree with the comment where doctor Diamantová is basically forcing people to buy something or that doctors want to get money from the patients. I have visited dermatologists and they are very professional and they only recommend some products since they notice acne or something that doesn’t look good but can easily be removed or fixed. Same with other doctors. Doctor Diamantová herself is a little different but she is a good doctor with years of practice. Health is sometimes expensive, but it’s worth spending the money on.

all the personal is very friendly and helpful

Dr Zuzana Teuberova is a great dentist, very experienced and professional. As for other doctors, I didn’t have a chance to visit them at Karlin location of EUC Premium. Premises are nice, modern and well-equipped. It’s in a walking distance from the metro and easy to find.

Terrible customer care service. Especially from the older lady. According to her we shouldn’t ask questions. She was so unfriendly.

Doctor's patience Advanced technology Receptionists are respectful and kind You are making it easier for foreigners to receive quality medical care with ease. Keep it up.

Clearly the best medical clinic in the town, with full scope of service.

I don’t like the attitude in reception, I arrived 10 min late and they rejected me without even checking if the doctor was available. They need to have more intelligent attitude.

I’ve been to Canadian medical park and Apeiron both of them good but Apeiron more easy to approach. The reception lady there always helpful kind, smiling I like them! The coordinator too! However today first time took my kid for nursery for vaccination. Doctor is ok but the assistant there is not that good. Didn’t give me vaccination book until I asked her to do so, even already told her this is first time kid get vaccination in Czech. And when I ask her whether I should wait for half an hour to monitor the kid, she told me” go to reception and pay”. Well , that’s not very good attitude though. I hope next time I don’t see her anymore.

Aperion advanced Medical care Profesionál service Doctors with international experience

I am very satisfied with the whole experience visiting the clinic in Karlin, your visit is always well organized so if you have to go through different specialists everything is scheduled accordingly and at the same time and place. Dr. Klocokova is very professional and empathic

I would highly recommend Dr. Teuberova and was very impressed by the level of service and care. I felt welcome and comfortable during the whole experience and each step of my treatment was explained in detail. The service I received was superb. The medical Staff were polite professional and took time to explain procedures clearly and transparently. The girl receptionist, was so nice and very helpful with answering all my questions: speaks English and Russian as well- it’s perfect for foreigners. Thank you!

I had good experience, on time appointment. They have lot of toys in pedestrian department

(Translated by Google) Great quality of dentists (Original) Skvělá kvalita stomatologů

(Translated by Google) Currently there is a reconstruction, so there will certainly be nice new premises, good accessibility by car / mhd. Doctors and nurses cool. (Original) Momentálně zde probíhá rekonstrukce, takže určitě budou pěkné nové prostory, dobrá dostupnost autem/mhd. Lékaři i sestry v pohodě.

(Translated by Google) According to this company, the only free date to order an occupational physician for an entrance examination is more than a month ... After finding and contacting the same doctor, the order time was 3 days: D (Original) Podle této společnosti jediný volný termín na objednání k závodnímu lékaři na vstupní prohlídku je víc než měsíc... Po vyhledání a kontaktování toho samého doktora, byla doba objednání 3 dny :D

(Translated by Google) I really do not recommend, you can find better doctors elsewhere - I made a tooth complaint 3 times. They never have free dates, and not just during the covid - you understand that, but I was pregnant before Covid. She was entitled to go to the dentist 3 times (as recommended by the medical chamber) and I only got once, they had no place. And then suddenly 3 defects and it's over a year and a half and I'm still waiting for one of them to be repaired ... And the access of receptionists and people to client lines is completely disastrous - they are reluctant and incompetent. They will tell you that they will put you on a waiting list, after a month no one will contact you, during the call you will find out that no one has put you there before. They will order you to the doctor for drilling two teeth, but they will book you only 30 minutes, but you will find out on the spot. The doctor will not take you, because he will not have a single tooth in that time (the injection will not work and I did not want to drill without the injection). ... If you value your time and health, then definitely don't come here. But if you have a lot of time and are bored, the choice of this clinic and the approach of the receptionists will suit you. (Original) Opravdu nedoporučuji, lepší doktory najdete jinde - reklamaci zubu jsem dělala 3x. Nikdy nemají volné termíny a nejenom během covidu - to člověk chápe, ale před Covidem jsem byla těhotná. Měla nárok jít k zubaři 3x (jak je doporučováno lékařskou komorou) a dostala jsem se jen 1x, neměli místo. A pak najednou 3 kazy a je to přes rok a půl a stále čekám na opravu jednoho z nich... A úplně katastrofalni je přístup recepčních a lidí na klientské linky - jsou neochotní a neschopní. Řeknou Vám, že Vás dají na čekací listinu, po měsíci se nikdo neozve, při volání zjistíte, že Vás tam nikdo předtím nedal. Objednají Vás k lékaři na vrtání dvou zubů, ale zarezervují Vám jen 30 min, to ale zjistíte až na místě. Lékař Vás nevezme, protože za tu dobu nestihne ani jeden zub (nezačne působit injekce a bez injekce jsem vrtak nechtěla). ... Pokud si vážíte svého času a zdraví, tak sem určitě nechoďtě. Pokud ale máte plno času a nudíte se, volba této kliniky a přístup recepčních Vám bude vyhovovat.