Officially the worst medical facility I have ever had the misfortune to enter. Receptionist was horribly rude and unprofesionall, was late 5 mins and they cancelled my visit even though they are always late even 20 mins!!! The whole place was stinking and lady from reception had a profound hate towards foreigners. This in 2019!! In EU

The second visit was much smoother and the doctor was actually polite and interested .The place is not easy to locate the first time.

Terrible service... my company pays for EUC Premium membership, the entry level (vstupni) examination was a joke, similar to a visit when I got sick recently.. a follow up appointment was unprofessional, I was admitted 50 minutes after my scheduled appointment.. just to get a stamp and final 'end date' of my sick certificate... disaster, worse than a public clinic.

6min late and was asked to come again in 2 months? And I should pay for this service? No wonder doctors are leaving you. I am sure you will have many many competitors soon so that you learn how to provide proper service

One of the worst experiences I´ve ever had in the Czech healthcare system. It took me two days to schedule an appointment (the phone hasn´t been picked up 7 times in two days!). Furthermore, the location is not easy to find, and therefore I´ve arrived several minutes late for my appointment. The staff on the front desk announced me in a very dry tone that it is not possible to start my appointment anymore and thus I should schedule a new one. There was not a single person around the office apart from me. I have to give two stars, because once I got to the doctor, the medical appointment was on par with promised standards. However, everything else, especially dealing with the front desk staff and the doctor´s assistant was an extremely unpleasant experience. In the future, I will try to avoid this place if I can.

Wonderful examination. All the time I was lucky with the doctors, everyone was very professional. Last time I came to a GP with some mild symptoms, the female doctor listened to my breathing, made an ECG, “knocked” me, checked my vision, my posture, my weight. Literally everything. She gave me an appointment for a blood test to test my calcium too (I mentioned that my nails are soft). She literally listened to me and heard (!) me. I’m super grateful for such kindness and support.

(Translated by Google) One goes for an entrance examination and instead of leaving in 20 minutes as elsewhere, one leaves in 1.5 hours. Because the doctor is ready for half an hour at the reception! (Original) Člověk jde na vstupní prohlídku a místo aby odešel za 20 minut jako jinde, tak odejde za 1,5 hodiny. Neboť doktor se půl hodiny vybavuje na recepci!

(Translated by Google) We are leaving the EUC :-( The company rejoices in the ever-increasing burdensome administration, which was supplemented by very reluctant and strangely communicating staff on the customer line. colleagues, to which we had to respond. (Original) Právě od EUC odcházíme :-( Firma si libuje v neustále narůstající zatěžující administrativě, což doplnili velmi neochotnými a zvláštně komunikujícími pracovníky na zákaznické lince. Do toho přitvrdili s cenovou politikou a při drobném zpoždění na prohlídku nekompromisně odesílají klienty pryč. Rozčarování a velká nespokojenost mých kolegů, na kterou jsme museli reagovat.

careful to access and exit the parking! i barely manage not to touch anything. big cars, better not try

Service is terrible, you will pay for nothing, if you go to office and haven't got advice, or you will not go to office, just cross their doorstep. In any case you will pay money with no benefits, just lost money.

Unprofessional doctors, long waiting time, poorly prepared doctors.

(Translated by Google) Horror and des. It never happened to me that I had to order three times for the entrance tour! Strongly train people who make reservations! When the lady called me for the first time, she told me that if I didn't have a list, she wouldn't order me, I would tell me in two days I'd have it, my doctor was fast, the girl was grinding something for 30 days that I didn't even feel like listening to her . Kind of times, the young lady was deafened and could not understand that I was just going to work there and there and not that I was working there. In order to beat me quickly, she asked me for a tour code, which, of course, I didn't have with me. And I had to call again. What will they demand next? Bra size? And if I have zeros, they won't order me? (Original) Hruza a des. Jakziv se mi nestalo, abych se na vstupni prohlidku musela objednavat na tri krat! Durazne si proskolte lidi co delaji rezervace! Jedna slecna kdyz jsem volala poprve mi rekla, ze pokud nemam vypis tak mne neobjedna, rikam budu mi za dva dny ho budu mit, moje doktorka je rychla, slečna neco mlela o 30 dnech ze jsem ji uz ani nemela chuť poslouchat a rychle se rozloucila. Druhy krat slečna byla nahluchla a nedokazala pochopit, ze ja teprve jdu pracovat tam a tam a ne ze tam pracuju. Aby mne rychle odbila pozadovala po mne kod prohlidky coz samozrejme jsem u sebe nemela. A musela jsem volat znovu. Co priste budou pozadovat? Velikost podprsenky? A pokud mam nulky tak mne neobjednaji?😂😂

It was my first time visiting Canadian Medical. I came with complaints about very high blood pressure and some cold. The doctor was rolling eyes when I couldn't remember the name of the eye drops I took 9 years ago. Was acting very important and sometimes rude. She listened to my lungs, made ECG. Said everything is fine. I couldn't breathe because of the runny nose and cough. But she told me to get a permanent GP (she couldn't, too many patients). Thank God to that! An hour later I asked from "Moje Ambulance" to have the PCR test and it was Positive. Now, I have many questions, if this doctor is at all a doctor and does she have a license? As you might have already guessed, I wouldn't recommend!

I would like to make a complaint about firstly my treatment with MUDr McBride one of your gynaecologists....I have never been treated so poorly by a medical practitioner in my life. Secondly about the way on which have sent results about a potential cancer diagnosis and thirdly that 24 hours after your very mysterious messages stating there is a problem, I should, and should not a see a doctor "just pick up a request at a higher specialized workplace in our amulance. Regards, EUC Premium, GYN." No one on the helpful (3 calls in 24 hours promising a cal back that has not happened) can tell me what that means or what I should do, I still have not been able to see those results or speak to a doctor......

(Translated by Google) from 7:15 I try to call, now 8:15 and still nothing .... (Original) od 7:15 se snažím dovolat, teď 8:15 a stále nic....

(Translated by Google) Can't you walk? We have a free term in 14 days. Paid services :( Edit: aswere to respose - I received an offer from you for an internship, I do not consider it a specialist. By the way, the state health care managed it immediately. (Original) Nemuzete chodit? Za 14dni mame volny termin. Placene sluzby :( Edit: aswere to respose - dostal jsem od vas nabidku na praktika, toho nepovazuju za specialistu. Mimochodem, statni zdravotnictvi to zvladlo okamzite.

Good doctors but inadequate management. My wife was their customer for many years and one day trying to visit a doctor she found out that her contract is terminated. After a month of calling the clinic and emailing them she was told that her old pricing plan was canceled and if she wants to continue using the clinic she has to pay 4x more money. The cusomers deserve better treatment by management. 1. At least notification in advance of contract termination must be provided. 2. 4x price raise is very unreasonable. Thanks God my wife was able to find doctors she needs very quickly and she does not have dependency any more on the company you cant rely on. Update 1 (September 13th, 2023): as suggested by Canadian Medical response to this feedback, I provided all of the details to mentioned email. Awaiting for the response Update 2 (October 16th, 2023): more than a month has passed since I sent all the details to email provided here. No reply from Canadian Medical.

Doctor experience was very unpleasant. Rude, noninformed and acting very important. Telling me i can use the care of sono in EVERY LAB, when i asked if thats true as i have o e CM arround my house, but i do have only white card, she said, dont ask me, ask reception.. When i asked her about the steps, cause I wasnt aware we will not do any procedure on first visit, she told me not to talked to her like this. She wasnt even able to pronnounce my name correctly without apology or correction. If this wouldnt be paid by my employee I will stay faraway...non exceptional care at all. Ladies on reception were quiet nice.

(Translated by Google) As I read the reviews below, it all fits together ... The wife wanted to use premium services. Ok, we've filled out a web form that says they'll get back to you with an offer. After a week, there is still no contact and the website will not find any contact for the merchant. So I sent the feedback again via the web form and the next day sometime at 16:00 someone finally called my wife. Unfortunately, he called at an inopportune time when his wife entered the subway and they agreed that the businessman would call the next day. So what do you think he called? He didn't call and it's been a week again ... So thank you, we really don't want anything anymore, we'll try the competition. (Original) Jak tak čtu recenze níže, tak to všechno do sebe zapadá ... Manželka chtěla využít prémiových služeb. Ok, vyplnili jsme webový formulář, kde říkají, že se vám ozvou s nabídkou. Po týdnu stále žádný kontakt a webu žádný kontakt na obchodníka nenajdete. Tak jsem poslal zpětnou vazbu opět přes webový formulář a druhý den někdy v 16:00 se manželce nakonec někdo ozval. Bohužel volal v nevhodnou chvíli, kdy manželka vstupovala do metra a dohodli se, že obchodník zavolá druhý den. No co myslíte, zavolal? Nezavolal a už je to tak zase týden ... Takže děkujeme, fakt už nic nechceme, zkusíme konkurenci.

Everyone there is very helpful and kind. They are going out of their way to help you with your problems. Receptionists, nurses, doctors, everyone spoke English and was nice. I would like to highlight the work of Marketa Rotkova who supported me for more than a month with my medical examination.

used different visit there. totally they do no know what to do.

Absolutely the worst nurses. Doctors are OK, mostly.

(Translated by Google) Always excellent care (Original) Vždy výborná péče

Very thorough examination and holistic approach to the results of it. It did not take any more time than the necessary and we have a follow up plan. All is good.

(Translated by Google) Always very nice nurses and doctors :) (Original) Vzdy velice prijemne sestricky a doktori :)

(Translated by Google) Mostly very friendly staff. (Original) Většinou velmi příjemný personál.

Visited twice now, the last visit was for Mole check, one had to be removed. The 1st visit, was due to abdominal pain. which turned out to be a ruptured appendix. Rushed to hospital for emergency surgery, This was actually an extremely serious situation and was very close to not being able to write this review. Thanks to EUC and their staff ( I am English and speak very little Czech ) all is now good.

After years of being customer a strange thing happened to me. I had to bring my dog with me that waited outside of Canadian Medical area which lead to unpleasant never-ending discussion with Canadian Medical stuff and later lead into intrusion behavior of stuff in relation with the dog being tied waiting outside. I had to leave as I was afraid to leave the poor dog there. Never happened to me anywhere. Edit: I received an email with intimidation my already paid membership might be cancelled. Wonderful, great service.

I’ve been here twice, people who are working in Canadian are nice and very helpful. Great experience, highly recommended!

Usually they are Ok

Nice place, pleasant and helpful staff. There is a parking place for the clients too

(Translated by Google) I am very happy with the doctors I visit. (Original) Jsem velmi spokojená s doktory, které navštěvuji.

The doctors I went to are quite good (some are really very good) and all are helpful. Ladies at the reception are also very nice and helpful. This centre has renovated premises and modern equipment (not related to medical stuff, but they also recycle paper and plastic - there are separate bins in the hall). There’s a lab for blood tests and physiotherapy centre.

(Translated by Google) Beware of this company - they charge what they want without notice - then you are not surprised. (Original) Pozor na tuto firmu - účtují si, co chtějí bez upozornění - potom se nestačíte divit.

The doctors are very kind, you feel listened and taken care. 100% recommended

(Translated by Google) I was satisfied with the preventive inspection from the employer, the instructions and ordering were perfect, the inspection took place at the agreed time without waiting. The doctor was pleasant and well-founded. This is not often encountered in doctors' surgeries. (Original) S preventivní prohlídkou od zaměstnavatele jsem byl spokojený, instrukce a objednání perfektní, prohlídka proběhla v domluveném čase bez čekání. Paní doktorka byla příjemná a pusobila fundovaně. S tím se člověk v ordinacích lékařů často nesetkává.

(Translated by Google) Friendly staff, good service. Total satisfaction for me. (Original) Vstřícný personál, dobré služby. Za mě naprostá spokojenost.

(Translated by Google) Dear doctors and nurses, I recommend (Original) milí lékaři i sestřičky, doporučuji

(Translated by Google) I didn't have to wait in the waiting room, they checked me in quickly, so great! (Original) nemusel jsem čekat v čekárně, rychle mě odbavili, takže super!

great organisation of medical care, also doctors

It's pretty good. Unlike the govt doctors, you don't need to wait in a random queue (30 min or 2 hours to enter?), here 0-5min delay in 80%cases, 5-10min delay in 15% cases. Unlike them, tests are not skipped. Unlike them, you'll get some paper result versus literally zero transparency with govt doctors. Skepticism and hate towards "all those simulators" are not breweed here. The lazy and late patients are often being kicked out which is great! Happened to me, and it's well deserved, as how else you can get timely service if all those "cool top service demanding" people are coming late?

Called to ask more about the occupational checkup email they sent me yesterday. The person to whom I was directed to speak was rude and impatient over the phone, did not like it when I asked more questions. I just want to make sure they will not turn me away when I come in for the check-up for not having enough mandatory documents I should bring with me! I am with them because it is one of the benefits provided by my employer.

(Translated by Google) Excellent service. (Original) Vynikající služby.

great services and doctors, pleasant spaces

I really like this clinic. All doctors and nurses are very kind and patient but except one doctor:MUDr. Fara McBride. I never seen such a bad and impatient doctor in my life. He doesnt care much about patients.For 3o mins of appointment he just finishes in 5 minutes. He does scanning and write his notes, thats it.He doesnt answer patients questions. He is alway in rush, anger but he is the only immediately available doctor in that clinic if there is any emergency. I would not recommend this doctor at all.Some of friends also have this kind of bad experience with him.

Their service, attention to detail, dedication, customer drive and respect is something to praise. I have been always treated with respect and heard, and they did what they could to satisfy my demands.