1/5 Andrei B. 1 year ago on Google • 43 reviews
I
regret
having
entered
a
business
relationship
with
WeWork.
First,
WeWork
is
that
kind
of
greedy
company
that
once
it
gets
hold
of
your
money,
it
doesn't
want
to
give
it
back.
My
service
retainer
should
have
been
refunded
automatically
when
my
contract
ended.
WeWork
even
sent
an
invoice
to
that
effect.
Just,
over
one
month
later,
no
money.
Cue
Kafkaesque
rounds
of
support
requests
("please
send
us
your
bank
account"
although
I
had
already
sent
it,
"the
billing
team
is
very
busy",
"we
have
requested
an
emergency
refund",
"the
support
request
is
already
closed",
"it
is
going
to
take
7
days,
but
up
to
14").
14
days
to
make
a
bank
transfer...
I
forced
a
date
out
of
them,
which
they
failed
to
meet.
In
the
end,
to
get
them
to
pay
up
I
had
to
dispute
the
original
payment
with
my
bank
(aka
chargeback).
The
only
good
thing
I
have
to
say
is
that
the
Prague
support
team
was
communicative
and
tried
to
escalate.
Unfortunately,
it
seemed
they
had
no
power
to
actually
change
anything.
Second,
WeWork
is
a
very
noisy
environment.
I
had
a
dedicated
desk,
which
was
in
an
open-space
area
together
with
another
50
desks.
It
wasn't
even
half
full,
and
still
it
was
very
noisy.
WeWork's
official
rules
(and
what
they
emphasize
when
you
visit
the
place)
is
that
this
open-space
is
a
quiet
area,
and
discussions
should
be
held
outside
or
in
meeting
rooms.
In
practice,
people
are
people,
and
sometimes
there
would
be
several
groups
chatting
at
the
same
time,
and
some
discussions
would
go
on
for
an
hour.
WeWork
has
no
response
to
this.
The
quiet
rule
is
not
enforceable
and
therefore
not
enforced
other
than
emailing
the
occasional
reminder
to
be
quiet.
I
must
give
one
star
because
that's
the
minimum,
but
my
NPS
score
is
zero.
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