HORNBACH Praha - Černý Most image

HORNBACH Praha - Černý Most

Home improvement store

😠 Large selection of DIY tools and materials. Some of the staff seem to think extremely highly of themselves as if they worked for Rolls-Royce rather than an ordinary humble DIY store. Embarrassing :-/ People often mention store, staff, garden, find, service,


Address

Chlumecká 2398, 198 00 Praha 20, Czechia

Website

www.hornbach.cz

Contact

+420 225 357 000

Rating on Google Maps

4.40 (10.5K reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 9 pm
  • Sunday: 8 am to 9 pm
  • Monday: 7 am to 9 pm
  • Tuesday: 7 am to 9 pm
  • Wednesday: 7 am to 9 pm
  • Thursday: 7 am to 9 pm
  • Friday: 7 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (13) staff (8) garden (8) find (8) service (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 feba 10 months ago on Google • 73 reviews
    Large selection of DIY tools and materials. Some of the staff seem to think extremely highly of themselves as if they worked for Rolls-Royce rather than an ordinary humble DIY store. Embarrassing :-/
    3 people found this review helpful 👍

  • 1/5 Mike S. 1 year ago on Google • 20 reviews
    Customer service extremely poor and not English friendly. Visit with a czech speaker. However, a very well stocked store with every possible item for the home and garden projects. Spoilt by poor customer service. Shame.
    2 people found this review helpful 👍

  • 1/5 Aluzcz 10 months ago on Google • 18 reviews
    Arrogant employees and overpriced. Other chains are significantly cheaper and you don't have to deal with arogance and bad service. Returning goods it's another level of pain.
    2 people found this review helpful 👍

  • 5/5 Regards S. 1 year ago on Google • 466 reviews
    Easy and starightforward. The self service checkouts are best for non fluent Czechs, and the staff were helpful albeit a bit slow. Café available on the exit. Parking was no problem.

  • 5/5 Rob R. 6 months ago on Google • 447 reviews
    Great shop and very helpful staff. Thanks Team for helping me

  • 5/5 Lahcene M. 5 months ago on Google • 70 reviews
    I always found here whatever I needed, for home renovation, garden, DIY...etc. The prices are OK, except for some products. There are some items, plumbing, you only find in Hornbach. I recommend this shop.
    1 person found this review helpful 👍

  • 1/5 David H. 2 years ago on Google
    I tried to leave the store without buying anything and committed the cardinal sin of trying to exit the store via the entrance. I received a stern telling off for my troubles. There were no barriers or turnstiles, the automatic entrance doors open from inside the building (allowing two-way traffic), the checkouts were crowded and there was no one actually coming in via the entrance, so I thought I could simply exit the way I came in. Big mistake! My grave crime earned me a proper angry Czech shouting barrage from the two middle-aged women on the customer service desk who accosted me and forced to turn back and exit the store the 'correct' way, i.e. squeezing past all the other customers queuing up at the checkouts. It's one thing being unhelpful to customers, or treating them like a massive inconvenience (as is the typical standard in this country), but actually telling them off for not following some (largely arbitrary) one-way system is beyond parody.
    1 person found this review helpful 👍

  • 4/5 A A. 1 year ago on Google
    Overpriced, especially when considering the Czech citizens average income.
    1 person found this review helpful 👍

  • 5/5 Jana B. 1 year ago on Google
    Big store, where you can find any mthing for your construction, house or garden. Prices are very good, parking lots are present in sufficient number ans staff is quite nice.
    1 person found this review helpful 👍

  • 4/5 My G. 6 months ago on Google • 122 reviews
    Good variety of all you need for DYI. I went for HUE lights, they are spread a little bit everywhere what did it not make so easy to find what I wanted. The ice cream at the exit is good, could be colder…

  • 5/5 Magdalena B. 8 months ago on Google • 50 reviews
    it's really big and there's a large selection of everything.

  • 4/5 Anthony C. 9 months ago on Google • 45 reviews
    The place I always go. Well organized. However the staff could be nicer.

  • 5/5 sayedul b. 9 months ago on Google • 34 reviews
    This place you will get everything what you need for your garden.

  • 5/5 Timothy K. 10 months ago on Google
    Good store - like Home Depot or Lowe’s but challenging if you don’t speak czech

  • 5/5 Cosmin M. 11 months ago on Google
    Very well supplied, has quality tools, near underground station.

  • 5/5 Kalanit r. 1 year ago on Google
    Great place for everything to take care of house and garden

  • 5/5 Zoltán P. 1 year ago on Google
    Helpful people in a shop that offers a great selection

  • 5/5 Fredrik C. 1 year ago on Google
    Great place to get the stuff you need to work on things at home. Friendly staff that can point you in the direction of where stuff is. Big projects or small hobby wiek, they have stuff for both

  • 5/5 Nicole 2 years ago on Google
    They have plants. Very good sprchy.

  • 2/5 Bahar T. 2 years ago on Google
    As in every Hornbach non Czech speakers do not have a chance to get support.

  • 5/5 Augusto M. 2 years ago on Google
    Here yo can find literally whatever tools you may be looking for. Amazing store. Amazing fact that a hardware store can be an option if you wanted an interesting place to visit on a weekend.

  • 5/5 Dania L. 1 year ago on Google
    Best service, not always in cash desk unfortunately

  • 2/5 Ryan Julius B. 1 year ago on Google
    Would have been a 5 star had it not for the rude customer service.

  • 3/5 Rob C. 1 year ago on Google
    A do it yourself and garden store with a pretty wide selection in clouding some aquariums and aquarium fish. They also serve the professional business and rent equipment that most do it yourself enthusiasts will not use often enough to own. There also is a pretty decent pastry shop connected to the store who during summer sells ice cream as well. So even kids can find reasons to go here.

  • 5/5 Ricardo L. 2 years ago on Google
    A great place to visit for home improvement with easy access.

  • 5/5 Andreas F. 2 years ago on Google
    A good shop

  • 5/5 Doron M. 2 years ago on Google
    Best place to buy everything you need for the house, garden or construction.

  • 4/5 Fredi V. 2 years ago on Google
    For carpets (to be cut to size) cheaper and more choice than in OBI. The member of staff who took care of my order was very helpful (unusual in the Czech Republic).

  • 5/5 Michal 2 years ago on Google
    Great DIY/hardware/home improvemet store with a garden and houseplants department. You can find basically anything from these categories. The store is huge, so if you are struggling to find something, ask the staff, they will help you find what you seek.

  • 5/5 Elton L. 2 years ago on Google
    Great stuffs for building your yard


Call +420 225 357 000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Recycling
    • ✓️ Batteries
    • ✓️ Electronics
    • ✓️ Light bulbs
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

Trends



Last updated:

Similar Home improvement stores nearby

Bauhaus image
1
Bauhaus
Home improvement store
👍👍 Its my favourite DIY in Prague. So far I've gotten everything I needed from this Bauhaus branch.
4.20 (7.6K reviews)
OBI Praha – Roztyly image
2
OBI Praha – Roztyly
Home improvement store
👍 Ah, OBI, like walking through a maze blindfolded (if you don't speak Czech). So much stuff, so little service assistance. All the Boy Scouts will thrive on the mystery and challenge of trying to find a needle in a haystack. Ulysses never needed the wisdom of the Oracle of Delphi more than when he en...
4.00 (5K reviews)
OBI image
3
OBI
Home improvement store
👍👍 Visited OBI on 11th of March 2023. All personal were so kind and helpful, especially team who was helping me with the LVT flooring.
4.00 (4.6K reviews)
Last updated:
()