As almost everything in our country, a shame. The service is horrible, I assume they work whenever they want (if they work). From providing wrong advice, to never answer the phone, to making you wait for almost two hours, seating there, to process a document because the person responsible (it seems there was only 'one single' employee able to 'process' the document, renewing the passport, such a complicated ordeal) was not 'yet' there .... almost two hours late with no excuses or apologies. Next to me, a couple with a new born, also had to wait there for almost two hours, with a newly born baby. Just unbelievable. Not a good time for being Spanish, everything seems a disaster with no solution.

I have been calling several times in a regular work day during the working hours and not a single time someone picked up. One would expect a better support from an embassy, especially during the pandemic time.

We got completely wrong information regarding travel to Spain during the pandemic. The lady was not very helpful and seemed annoyed that I called.

I’ve been calling them for already 1 week, calling every day twice per day and none pick up the phone. Once someone picked it up and hang up at the time. I am in hurry to ask about some important documents and nobody wants to help me. It’s so disappointing to have this embassy as representative of Spain. HORRIBLE SERVICE.

Cozy place to test your patience :)

I want to highlight the attention received, first of all and especially for the girl who answered my phone 24 hours a day, after so many days I don't remember her name, only that she is from Vigo (her accent gave her away), she was involved at all times in My problem, which could not have been bigger, was the death of a family member. He has been helping us by telephone since we began the journey to Prague for repatriation on December 28. Also my utmost gratitude to the staff who went to the Hotel where the other family members were, thank you for the human warmth that my family received in those difficult moments. I am left speechless for the Ambassador, his second deputy, secretary and driver, they went beyond their duties by giving us such a personal and professional treatment. In these difficult moments, we are eternally grateful... Thank you very much

(Translated by Google) Crazy experience! They do not reply to emails, they pick up the phones sporadically. The only publicly available telephone is operated by the clerk, who only gives the options and refers to the fact that I will receive more information via email ... to which they respond within a few weeks. I am very unpleasantly surprised that such an important state institution as the Embassy is unable to provide relevant information flexibly and effectively. (Original) Šílená zkušenost! Na emaily neodpovídají, telefony zvedají sporadicky. Jediný veřejně dostupný telefon obsluhuje paní úřednice, která dá pouze možnosti a odkazuje se na to, že víc informací dostanu přes email..na který ale odpovídají asi v rámci týdnů. Jsem velmi nemile překvapená, že taková důležitá státní instituce jako je Ambasáda, nedokáže poskytnout relevantní informace pružně a efektivně.

Very friendly staff and I'm very pleased with the help they offered to me with my working visa.

Catastrophic service provided by consulate for obtaining a single NIE : unprecise mail or verbal instructions, diffculties to got an appointement (including once due to a .... strike !), unsympathetic behavior of the staff (except the consul himself, very pleasant and polite), very long process due to lack of follow up from their part (needed to send an ultimate email to discover that document were ready). And sherry on the cake : they left me once by accident private documents from another person.... Catastrophic....

Gorgeous building, polite, kind and beyond efficient staff! Certainly one of the best embassies to visit here in Prague! :)

(Translated by Google) Good afternoon, I want to thank through this email the attention received especially by Natalie who was involved in my problem at all times and was very helpful in locating my son who is doing a master's degree in Brno and had not heard from him for several days because he was quite impatient. and there was no way to contact him. Natalie was helping at all times from the Spanish embassy in the Czech Republic as if her family were trying to move heaven and earth to locate my son. I will be eternally grateful for your help and involvement in my problem. Thanks with all my heart. Pepe Puchol. (Original) Buenos tardes, Quiero agradecer desde este correo la atención recibida especialmente por Natalie quien estuvo en todo momento implicada en mi problema y fue de muchísima ayuda para localizar a mi hijo el cual está cursando un master en Brno y llevaba varios días sin saber de el por estar bastante grabe y no había forma de ponerme en contacto con el. Natalie estuvo en todo momento ayudando desde la embajada de España en la republica Checa como si de su familia tratase moviendo cielo y tierra para localizar a mi hijo. Estaré eternamente agradecido por su ayuda e implicación en mi problema. Gracias de todo corazón. Pepe Puchol.

(Translated by Google) Lousy customer service. I contacted the Embassy by mail just to find out about the procedures that I have to carry out to move back to Spain and what they did was to cancel my registration two months in advance. When I replied that I had not requested the cancellation and that they cancel it, they stopped responding to my emails. Now I'm not registered anywhere... (Original) Pésima atención al cliente. Me comuniqué con la Embajada por correo solo para informarme sobre los trámites que tengo que llevar a cabo para mudarme de vuelta a España y lo que hicieron fue darme de baja con dos meses de antelación. Al responder que no había solicitado la baja y que la cancelaran, dejaron de responder a mis correos. Ahora no estoy empadronada en ningún sitio…

(Translated by Google) Incredibly!!!! Enough about the meeting and one question, then I'll have to deal with it unsuccessfully for three weeks! They don't answer the phone and I don't answer emails at all. (Original) Neuveritelne!!!! Zadost o schuzku a jeden dotaz zatim tri tydny neuspesne vyrizuji! Telefon neberou a na emaily neodpovidaji vubec.

I waited 40 minutes before they accepted me, although there was no one in front of me. A young student (they didn't pick up her phone, didn't respond to an email) was dismissed by a Spanish clerk saying that she should be patient - 0*. I was lucky to have a very nice Czech employee, I give her 5*.

(Translated by Google) Total satisfaction for me. 3 months of waiting for an appointment, on the spot without waiting, receiving forms and registration within 10 minutes, a fee of less than 500 CZK and in 3 weeks I have a ready NIE on my email. Great 👍 (Original) Za mě naprostá spokojenost. 3 měsice čekačka na termin, na místě bez čekání, přijetí formulářů a registrace do 10 min., poplatek necelých 500 kč a za 3 týdny mám hotové NIE na emailu. Super 👍

(Translated by Google) Excellent service, clear and professional. Thank you for the management in the renewal of the passport and the agility in the procedures. All the best (Original) Excelente servicio,claro y profesional. Gracias por la gestión en la renovación del pasaporte y la agilidad en los trámites. Un saludo

I was a little afraid because most of the reviews were very negative. I had to present some documents and some boxes were not filled out because I was not sure what to put. They very kindly clarified my doubts and everything was resolved in 10 minutes. In addition, they have explained to me some things that I was not very clear about. Very good experience.