3/5 SH 9 months ago on Google
Second
visit
was
a
turnoff!
We
went
for
breakfast
a
couple
of
weeks
ago
and
while
waiting
for
a
table,
we
browsed
the
bakery
items.
We
ended
up
buying
$50
worth
of
baked
goods
to
take
home
with
us
--
beignets,
croissants,
lemon
bar,
chocolate
mousse
cake
slice,
etc.
They
were
good
albeit
pricey.
Thought
it
was
a
good
use
of
time
since
we
had
to
wait
on
a
table.
Plus,
our
hunger
probably
made
us
buy
more
than
we
needed.
On
our
second
visit,
we
had
called
ahead
to
see
how
busy
they
were
--
it
was
12
noon
and
the
host
said
"Come
on
in".
Needless
to
say
when
we
go
there,
there
was
a
wait.
So
we
decided
to
go
ahead
and
buy
our
to-go
bakery
items
since
we
were
waiting.
Tall
guy
came
out
of
the
kitchen
and
asked
if
we
were
dining
in
or
taking
out.
We
said
"Both.
We're
eating
in
but
wanted
to
take
away
pastries."
He
proceeds
to
tell
us
that
we
need
to
order
the
bakery
items
from
the
server.
We
explained
that
we
weren't
going
to
eat
these
items,
we
wanted
to
take
away.
He
insisted
we
order
from
the
server.
We
couldn't
comprehend
why
that
was
so.
There
were
about
10
people
in
the
front
waiting
for
tables
and
NO
ONE
was
in
line
to
buy
bakery
items
at
all.
It
wasn't
like
we
were
holding
up
a
line.
When
my
husband
came
in,
he
proceeds
to
the
case
to
order
his
"favorite"
items.
I
followed
him
to
see
what
this
guy
was
going
to
say.
He
said
the
same
thing
to
my
husband.
My
husband,
puzzled
like
we
were,
asked
why
we
had
to
do
that
since
we
won't
be
able
to
see
the
items
when
we
are
at
our
table.
The
guy
said
"take
a
picture".
Huh?
We
have
to
take
photos
f
the
items
we
want,
bring
it
back
to
our
table
and
then
order
the
pastries
TO
GO?
What?
What
kind
of
silly
process
is
this?
We
wondered
if
this
is
a
ruse
to
elevate
the
check
amount
and
thus
have
to
tip
more
for
the
to
go
items?
We
tip
every
time
we
buy
to-go
items.
Is
it
to
help
move
the
line
along?
Well,
there
was
no
line
at
all.
No
one
there
at
that
time
was
buying
to-go
items.
Even
though
the
logic
was
incomprehensible,
we
obliged
and
decided
we
would
get
our
to-go
items
after
we
had
finished
eating.
So,
when
we
got
to
our
table,
we
ordered
our
entrees
--
salmon
eggs
benedict,
Canadian
bacon
eggs
benedict,
BLT&A
and
sweet
crepes.
Eggs
benedict
were
good
--
Canadian
bacon
was
better
than
salmon.
The
salmon
eggs
benedict
was
missing
something
--
needed
acid
--
maybe
capers?
The
handle
of
the
soup
spoon
was
submerged
n
the
Hollandaise
sauce
rendering
it
useless.
BLT&A
was
a
little
overcooked.
Side
of
potatoes
was
totally
inedible
--
it
was
obviously
cooked
hours
ago.
Coffee
was
just
average.
When
we
finished
eating,
we
flagged
our
server
down
to
get
the
check
and
my
husband
asked
her
why
we
had
to
order
pastries
from
servers.
The
server
let
us
know
that
if
we
want
pastries
to
go,
we
had
to
order
from
her
--
she
said
"they
prefer
that
you
order
it
from
me".
OK
--
so
we
ordered
the
only
thing
we
could
remember
--
5
beignets.
Would
have
loved
to
order
other
items
but
since
we
can't
see
it,
we
didn't
order
them.
Don't
you
know
that
people
order
food
with
their
eyes?
So
instead
of
spending
$50
on
To-Go
pastries,
we
spent
$4.75.
LOL
--
who
lost
in
this
case?
Might
want
to
revisit
your
protocols
to
see
if
there
is
merit.
I
can
see
that
if
the
store
is
super-crowded
and
you
have
a
long
line
of
people
wanting
to
buy
to-go
pastries
but
when
there
is
no
one
in
line
and
only
my
family
of
3
wanting
to
buy,
perhaps
you
should
adapt
to
the
situation
and
not
be
so
steadfast
in
your
"rules".
Due
to
the
guy's
insolent
and
non-existential
customer
service
skills,
we
would
have
to
consider
hard
if
we
want
to
revisit.
We
saw
him
talk
about
us
to
the
female
manager.
Not
sure
why
since
we
didn't
put
up
a
fuss
--
we
complied
by
not
buying
anything
at
the
bakery
counter.
I
believe
that
would
be
your
loss.
But
I
guess
since
you're
always
busy
--
it
doesn't
matter.
And,
by
the
way,
on
both
occasions,
we
notice
that
there
are
always
several
empty
tables
even
though
there
is
a
wait.
Is
this
the
velvet
rope
syndrome
to
make
your
restaurant
more
desirable?