4/5 Steve B. 1 year ago on Google
I
have
to
confess
that
I
arrived
with
a
less
than
ideal
first
impression,
having
had
numerous
email
exchanges
gone
ignored
and
unanswered
before
my
arrival,
which
isn’t
what
you’d
expect
from
such
a
five
star
property.
Upon
arrival
in
the
early
evening
checking
in
was
a
simple
enough
process,
although
I
was
surprised
to
be
informed
American
Express
cards
couldn’t
be
used
as
a
guarantee,
and
some
other
requests
for
transport
had
to
wait
until
the
morning.
The
lobby
area
is
spacious
and
light,
certainly
feeling
high
end
and
that
you’re
somewhere
special.
My
room
was
on
third
floor.
There’s
a
number
of
lifts
serving
each
of
the
floors
and
you
need
your
key
card
to
access
each,
which
is
a
good
touch.
I
had
booked
a
Comfort
Room
for
single
use,
so
while
the
bed
was
laid
out
for
a
single
person
it
was
still
a
Queen
and
a
decent
size.
The
room
itself
wasn’t
the
most
spacious
but
good
enough
for
a
few
nights.
There
was
plenty
of
space
in
wardrobe
along
with
hangers,
as
well
as
plentiful
drawers
and
a
luggage
storage
shelf.
The
mini
bar
was
pretty
well
stocked
and
there
was
also
some
complimentary
bottles
of
water,
both
still
and
sparkling,
as
well
as
a
welcome
chocolate
which
was
nice.
A
kettle
and
instant
hot
drink
items
were
available
as
well
which
was
appreciated.
The
TV
was
a
good
size
for
the
room,
although
the
bottom
of
the
picture
was
somewhat
blocked
with
it
being
at
the
rear
of
the
main
dressing
unit,
and
it
was
actually
quite
complicated
to
function,
especially
if
you
only
wanted
to
find
standard
TV
channels
rather
than
the
different
guides
on
hotel
facilities.
The
view
was
pretty
naff,
although
I
appreciate
this
was
their
entry
level
room,
but
the
air-conditioning
worked
well
without
being
noisy
and
sleep
quality
with
the
nice
bedding
was
pretty
good.
There
was
zero
noise
from
adjacent
rooms
or
the
corridor.
The
bathroom
was
a
little
tight
and
cramped
but
had
every
possible
amenity
you
could
require
-
certainly
demonstrating
the
five
star
class
of
the
hotel.
There
wasn’t
a
bath
but
the
shower
was
a
good
room,
with
nice
storage
and
both
a
rainforest
head
and
hand
held
unit.
Power
was
good,
along
with
the
heat
and
enough
of
the
bottled
toiletries
were
provided.
The
only
annoying
thing
with
the
shower
was
that
the
door
didn’t
contain
the
water
effectively,
leaving
you
to
have
to
soak
up
a
rather
large
puddle
from
the
bathroom
after
each
use.
Overall,
given
it
was
the
entry
level
room,
I
found
it
a
decent
space.
Annoyingly
housekeeping
never
returned
if
the
privacy
sign
meant
you
missed
them
in
the
morning,
and
there
seemed
to
be
no
turn
down
service,
but
for
sleep
quality
it
was
top
notch.
The
bar
in
the
lobby
area
is
a
great
space,
with
professional
service,
a
great
range
of
drinks
all
at
reasonable
prices,
and
a
really
classic
but
sophisticated
vibe.
There’s
a
tiny
terrace
space
overlooking
the
driveway,
which
if
you’re
a
car
spotter
is
a
prize
place
given
the
vehicles
attracted
by
the
place,
but
otherwise
it
was
an
enjoyable
space
for
some
relaxation
late
at
night.
Breakfast,
although
perfectly
acceptable
and
adequate,
was
a
little
disappointing
against
expectations.
The
buffet
spread
of
hot
items
wasn’t
overly
extensive,
and
a
lot
of
the
bread
items
failed
to
hit
the
fresh
mark,
On
my
visit
there
were
no
members
of
staff
taking
orders
for
hot
drinks,
and
there
didn’t
seem
to
be
any
menu
for
more
bespoke
hot
breakfast
dishes,
which
I
felt
lacking
for
such
a
high
end
hotel.
Overall
I
had
a
good
stay
here.
It
wasn’t
the
best
five
star
property
I’ve
been
to
and
there’s
some
more
fundamental
shortfalls,
but
location
wise
it’s
spot
on
and
for
some
‘classic
class’
it
hits
the
mark.
Certainly
worth
considering.