Frequently mentioned in reviews: stayed (6) Prishtina (6) experience (6) place (6) massage (6) helpful (7) stay (7) friendly (7) professional (7) star (7) nice (7) rooms (9) breakfast (10) good (14) great (15) staff (16) service (17) room (19) hotel (31)

  • 5mora c. 2 months ago
    A gorgeous old style hotel, luxurious to say by far one of the nicest I’ve stayed at to date. Greater nicely at front desk. The having secure parking and the buffet breakfast had plenty to support all tastes. The spa/ pool areas were lower ground. Stunning, they offered 3 types of saunas , robes , refreshments and fruit. My only gripe was the gps bought us to the front part of the hotel , where the was only foot access , so arrive from the back street of the hotel. They offer bikes . They also have phone cables at the restaurant , such a great idea, do eat and charge👏 Stunning⭐️⭐️⭐️⭐️⭐️

  • 2charifa z. 2 months ago
    We (my friend and I) used the spa services for a facial. We chose for deep face cleaning. We were not satisfied with the treatment, there was no deep cleaning at all and many black and white heads which are very visible by eye were still there. We would recommend people to look for salons outside the hotel for any facial, which will cost you half of what you pay here.

  • 5Abdel Rahman S. 2 months ago
    The staff at Swiss Diamond Hotel Prishtina is incredibly understanding and flexible, providing a memorable experience. They effortlessly accommodate changes and go above and beyond to ensure guest comfort. From personalized room service to helpful recommendations, their attentiveness and professionalism are unmatched. The hotel itself is a luxurious haven with tastefully decorated rooms and modern amenities. If you're looking for a remarkable stay in Prishtina, the Swiss Diamond Hotel is the perfect choice.

  • 5Jonathan A. 2 months ago
    This was one of the nicest hotels I have ever stayed in. From the breakfast to the rooms to the spa and pool, this place was really a treat. Also, the gym was gorgeous. The only negative thing I had to say was that there were two men on one shift and three women on the other (didn’t catch any of their names) and the three women couldn’t have been nicer and the two men were comically rude. Like to the point that I thought I did something wrong. From check in to check out they were not welcoming and it was a bad reflection of an otherwise perfect hotel

  • 5Ceyhun K. 3 months ago
    Rooms are very clean, service is very good, very close to everywhere...

  • 5Mustafa Burak A. 3 months ago
    High quality service, friendly hotel staff, hearty meals.

  • 5Z.S.B B. 3 months ago
    Stayed here for 5 days in early may. The staff are super friendly - always happy to help you

  • 2Barbara G. 3 months ago
    The spa needs help at creating a great spa feeling from the rooms to the staff. It is too hot in the waiting area. Undressing in the spa room and not the locker room is not optimal. Having the lights turned lower and the dead-body bath tub and the other bath tub screen off would give a better atmosphere. This should be relaxing and the oil should be heated and not room temperature at the end. The massage therapist should not under any circumstances complain that they are paid too low of a wage as a getting a tip strategy. It is a better strategy to be kind and do a good job as he was doing than to complain about one’s employer. Also one needs slippers after one’s feet are oiled to walk to the shower and a robe needs to be provided. The facial should be relaxing!! With the woman spanking my face it was not. She needs training in how to make a client relax and not startle them by face smacking to wipe off scrub or banging into the table with her chair. Really, the elevator should go to the spa without a key. Only one staff member offered the elevator the other just offered the stairs. I think someone needs to give staff an idea of what a pampered spa feeling is like and how it is created. Massage was good, facial subpar.

  • 5Jan de J. 5 months ago
    Food always very good. Love the authentic soicy dishes served on most evenings in the restaurant. The chef works very hard.

  • 5Chuck H. 5 months ago
    Absolutely phenomenal service. 10/10 would recommend. Our server Julia is extremely professional and is the sole reason we would come back to this establishment. If you are dining the the restaurant section, you have to ask for her.

  • 5M E. 6 months ago
    From the valets, concierge, front of house and bar staff, all were excellent, friendly, professional and very welcoming. All the staff were well presented, always smiling and genuinely helpful. It could not be more centrally located, within minutes to restaurants, coffee bars and shopping malls. The Hotels Spa facilities were wonderful and the rooms are nicely furnished and presented but it is the staff that make your stay very special. Swiss Diamond Hotel Prishtina, like Kosovo and its people is warm and welcoming with a wonderful charm that will not disappoint any visiting traveller. I look forward to returning again.

  • 5Zachary F. 7 months ago
    What a pleasant surprise to a 5 star hotel like this in Prishtina. By far the nicest hotel I've stayed at in town. Top notch service, very nice rooms, and a great gym. On that last point, it's one of the few hotels here where the equipment looks like it was selected by someone who actually works out! I haven't been to the spa yet, but that looked great as well.

  • 5Arbiona C. 7 months ago
    Had a great stay at Swiss Diamond! The rooms and facilities were of great quality and our receptionists Fortesa, Ernesa and Arbnor were always a joy to speak to! Would most definitely stay there again.

  • 5Giorgio B. 10 months ago
    Centrally located, best hotel in Pristina. Everything is really nice, breakfast included. Service always is done with a smile and prices are not that high if compared to 5* hotels. This hotel is my must-go everytime I am in town.

  • 5Matthew P. 10 months ago
    I stayed here from July 2nd to July 5th and I will say that this was the best hotel experience I had throughout the entirety of my first vacation outside of the US, both in Albania and Kosovo. The receptionist at the front desk was very helpful and the staff were all professional and attentive, complementary waters and chocolates on a daily basis were very much appreciated. The shower was as big as my entire bathroom at home and very high-end, and the bathroom as a whole was stocked with so many toiletries that you won't even need to pack any with you in your luggage. The room overall has a very luxury feel for a very affordable price, even the minibar was priced quite reasonably. Not to mention a comfortable bed, which was much appreciated after hours spent walking across the city center located just outside of the hotel. And of course, having an excellently made Philly burger prepared by room service to celebrate the 4th of July was greatly appreciated. Swiss luxury with Kosovar Albanian hospitality.

  • 5Alexander T. 10 months ago
    Amazing spa, service, so incredibly nice staff, helpful and super clean! Affordable as well

  • 4Steve B. 1 year ago
    I have to confess that I arrived with a less than ideal first impression, having had numerous email exchanges gone ignored and unanswered before my arrival, which isn’t what you’d expect from such a five star property. Upon arrival in the early evening checking in was a simple enough process, although I was surprised to be informed American Express cards couldn’t be used as a guarantee, and some other requests for transport had to wait until the morning. The lobby area is spacious and light, certainly feeling high end and that you’re somewhere special. My room was on third floor. There’s a number of lifts serving each of the floors and you need your key card to access each, which is a good touch. I had booked a Comfort Room for single use, so while the bed was laid out for a single person it was still a Queen and a decent size. The room itself wasn’t the most spacious but good enough for a few nights. There was plenty of space in wardrobe along with hangers, as well as plentiful drawers and a luggage storage shelf. The mini bar was pretty well stocked and there was also some complimentary bottles of water, both still and sparkling, as well as a welcome chocolate which was nice. A kettle and instant hot drink items were available as well which was appreciated. The TV was a good size for the room, although the bottom of the picture was somewhat blocked with it being at the rear of the main dressing unit, and it was actually quite complicated to function, especially if you only wanted to find standard TV channels rather than the different guides on hotel facilities. The view was pretty naff, although I appreciate this was their entry level room, but the air-conditioning worked well without being noisy and sleep quality with the nice bedding was pretty good. There was zero noise from adjacent rooms or the corridor. The bathroom was a little tight and cramped but had every possible amenity you could require - certainly demonstrating the five star class of the hotel. There wasn’t a bath but the shower was a good room, with nice storage and both a rainforest head and hand held unit. Power was good, along with the heat and enough of the bottled toiletries were provided. The only annoying thing with the shower was that the door didn’t contain the water effectively, leaving you to have to soak up a rather large puddle from the bathroom after each use. Overall, given it was the entry level room, I found it a decent space. Annoyingly housekeeping never returned if the privacy sign meant you missed them in the morning, and there seemed to be no turn down service, but for sleep quality it was top notch. The bar in the lobby area is a great space, with professional service, a great range of drinks all at reasonable prices, and a really classic but sophisticated vibe. There’s a tiny terrace space overlooking the driveway, which if you’re a car spotter is a prize place given the vehicles attracted by the place, but otherwise it was an enjoyable space for some relaxation late at night. Breakfast, although perfectly acceptable and adequate, was a little disappointing against expectations. The buffet spread of hot items wasn’t overly extensive, and a lot of the bread items failed to hit the fresh mark, On my visit there were no members of staff taking orders for hot drinks, and there didn’t seem to be any menu for more bespoke hot breakfast dishes, which I felt lacking for such a high end hotel. Overall I had a good stay here. It wasn’t the best five star property I’ve been to and there’s some more fundamental shortfalls, but location wise it’s spot on and for some ‘classic class’ it hits the mark. Certainly worth considering.

  • 5Philippa Pham H. 1 year ago
    We had a great four night stay for a great price. Our room was huge! The location was excellent- easy to walk to everything we wanted to see. The lounge bar was a comfortable and quiet place to work for a couple hours and drink an aperitivo. The front desk was helpful with our requests. The breakfast is extensive! Everyone who worked there was helpful and nice. The controls for the air didn’t seem to work so Our room was too warm. The laundry service was very expensive, which was normal for hotels like this in other cities but I was a little surprised at the price for Prishtina.

  • 5Halisa M. 1 year ago
    It’s been the second time I’ve gone there and I have had excellent service especially by the masseuse Gili! Works like a dream ! And the beautiful soul almedina who works down at the salon always had the best experience with her, the most down to earth people down at the wellness centre ! Recommend 100 percent! Had a beautiful experience, and can’t wait to go back !

  • 5Tovy D. 1 year ago
    Wonderful spa facilities - my manicure and pedicure by Almedina were fantastic, I was very happy with the results, her excellent service and professionalism. She is very welcoming, positive, communicates very well, and cares for her customers in the best way possible. Her colleagues in the spa facility are also very kind, providing excellent service to help whenever needed. I highly recommend the spa treatments by their amazing team!

  • 5G. 1 year ago
    I liked everything about this hotel. It was an incredibly beautiful stay. The reception, the service, the check-in, the attentiveness of the employees are great. I would like to thank the wellness receptionist Enelka M., who was so friendly and courteous, and the specialist and professional therapist Gilli J. for their great work. This hotel is the perfect place to be in the middle of Prishtina and to completely relax.

  • 5Melek G. 1 year ago
    The hotel and its staff are very polite people. In the spa department, Gili is a very good masseuse and a wonderful person. I would definitely recommend you to enter the massage room when you come to this hotel, I was very satisfied. :)

  • 5Arjan S. 1 year ago
    Great hotel with an amazing service. When you arrive, the check-in is extremely fast. You just get out of your car, walk in, and they will park your car and bring your luggage to your room. The hotel has a great atmosphere with a modern but Roman/Ottoman style, perfectly arranged into great details. Unlike most restaurants, this hotel is very aware of food allergies. They serve a great continental breakfast and gluten-free bread is provided. Nice to know; the use of the pool, sauna, parking and breakfast is all included in the price. See you again for sure 👌✅

  • 5Alajdin F. 1 year ago
    Sometimes you've just got to sit down, whether you're in the hotel room or on your couch at home, and really just appreciate what's going on around you.

  • 5Johnny W. 1 year ago
    The spa experience was incredible. Gili was very professional and I highly recommended her for the massage. She’s the best.

  • 3B K. 1 year ago
    They want to offer the same 5 star standard as in Switzerland or anywhere else in the world, but they arent not able to do that. The hotel wants to be very dignified but you can tell that it is getting on in the years. The best example of this is the elevator, which does not meet the requirements of a 5 star luxury hotel. The room was ok but the one pillow had a very strange smell.

  • 5Gjelosh I. 1 year ago
    I stayed in this hotel 7 days,I traveled a lot but this 5 star hotel is outstanding,service,breakfast, room, spa center are incredible!! I had this Turkish Hammam massage by this lady GILI I felt 20years younger after 1hr massage!!!! About the Turkish Hamam massage,you must try it and ask for GILI!!!!! The undeniable benefits of heat and relaxation you get from Hammam therapy mean there are few treatments in the world as effective as this. The healing properties and warmth of a traditional Hammam make it incredibly beneficial for both the mind and body. The Hammam’s heat opens the skins pores releasing toxins, bacteria and other impurities making it ready for the deep exfoliation.

  • 4Sinan A. 2 years ago
    Not as good as before. Staff not as enthusiastic as they used to be 2 years ago. But beautiful rooms, good breakfast. Staff in the spa gym area super friendly as before though.

  • 5Sophie D. 2 years ago
    Excellent hotel well managed by it's GM who is very attentionate toward the clients

  • 5o. 2 years ago
    one of the best experience i had. wonderful location and service. stayed in may- june 2021

  • 5Irsa B. 2 years ago
    My favorite place since years in Pristina, perfect location, professional staff, and i gotta say, i specially enjoy body treatments from Gili, she’s the best 👌🏻

  • 3Rasmus B. 3 years ago
    Comfortable rooms but.... Rooms are small but comfortable and clean. The bar staff are friendly. Access to plugs are limited. The hotel is located close to the pedestrian street and can be quite noisy. The staff are friendly but not overly helpful. The breakfast is limited and boring. The location is in the heart of the city, but that requires traveling through huge traffic jams to reach the hotel each day for busy business travelers.

Call +383 38 220 000 Open on Google Maps


  • Hotel
    • Free Wi-Fi
    • Breakfast
    • Free parking
    • Accessible
    • Pool
    • Air-conditioned
    • Laundry service
    • Business center
    • Pet-friendly
    • Room service
    • Kid-friendly
    • Restaurant
    • Airport shuttle
    • Hot tub
    • Spa
    • Fitness center
    • Bar

Historic data

Last updated:

Similar places

Similar Hotels nearby

Emerald Hotel image
Emerald Hotel
4.60 (643 reviews)
Hotel Sirius image
Hotel Sirius
4.50 (510 reviews)
Hotel Garden image
Hotel Garden
4.50 (342 reviews)
Amazona Hotel image
Amazona Hotel
4.30 (331 reviews)
4.90 (245 reviews)
Last updated: