This review is basically for the property itself as the staff works hard and is trying. 5 stars for Jenny the wonderful concierge who helps so much ahead of our visit with transportation and spa reservations! Calling itself "luxury" is a stretch. If you want the vibe go for a meal and view of the pool... tho it's not exactly the easiest place to get to. The road off the highway is rough and full of potholes. The restaurant is good however and the staff is friendly. The pork tacos are delicious. The place tho is odd. I'm not sure about the other Haciendas but this one could use a LOT of TLC. There are so many open spaces they could make way more interesting with landscaping, seating areas, and at minimum some lightening. There are a ton of very old areas... unused, and that's really the only thing to do to walk around and wonder what is all this old stuff for? But no context is offered, no history, unless you do the tour. It's frankly quite bizarre. If you want to completely disappear and feel a little rustic, and know you basically have your room, the restaurant facing the pool, and seating area facing big empty entrance to hang at - than ok, but I wouldn't necessarily call it tranquil and definitely not luxurious. The pool was dirty on one side, I never Saw one person in it, the hot tub was not hot, and we tried to walk to the secret cenote but there wasn't signage and ended up in a loop back to hotel. The spa service was top notch, absolutely 5*, thank you Fatima! It was in a room not in the cenote that gets advertised, as we were told right now there can be lots of bugs and even rats! The bedroom suite was huge with a hammock and an outside bath they filled for us that was lovely, the living room was pretty barren, they can use some art. The bed is comfortable I slept great. If you have kids please for the love of God don't come here. I cannot imagine how you would survive. We saw so many kids and cannot imagine what they possibly do with them at this property. If you are a writer and just need to go hide and write for a few days in the jungle then this could work. Otherwise I would not recommend. I'm Pretty open and flexible and have stayed many places... I just can't in good conscience tell people to go to this particular Hacienda unless it's for a specific reason.

Stayed for 3 days over Thanksgiving. This place has so much potential but it was disappointing. When you arrive, you arrive at a beautiful and impressive building. Unlike other reviewers have said, we found the grounds to be well maintained. The pool is nice but the water features are only turned on during peak days and times. The swim up bar is only in operation on Saturdays and Sundays. In the meantime, there is no wait service at the pool, though we were able to order drinks by calling the reception and asking them to send a waiter. Be aware that you are very far from any restaurants so you are stuck eating at the restaurant which is terrible - the food was so bad we didn't send things back because we knew their replacements wouldn't be any better. Cocktails were better. But seriously, how does a Marriott mess up a burger so badly? My boyfriend said it was the worst burger he ever had. It would behoove them to pair down their menu and do a few things well as opposed to many things terribly (we did, however, like the quesadillas). Everyone else we met during our stay agreed. No coffee machine in room. Very few outlets. Shower water never got hot. Jacuzzi outside is great, but again, keep in mind the water doesn't get hot (I saw some people complained that the tubs were dirty but just call the staff and they clean out the leaves and set up the jacuzzi's nicely for you). Service was so-so. Wait staff was pretty good but check-in took forever and the person who checked us in didn't seem really together (we had to ask some questions twice and still never got answers). The cave spa looks nothing like it does on website photos - instead it is dark and dank. Beds are a weird shape - wider than they are long. My 6' boyfriend had to sleep somewhat diagonally to fit. Bed was comfortable though and rooms are huge and spotless. So why three stars? Overall, we enjoyed our stay despite the problems. If it hadn't been for the food, this would have been a 4.5 star stay for us. The property itself is beautiful and tranquil and we don't regret giving it a try. We wouldn't go back or recommend for more than one night to others, however. For the price we paid, we'd rather stay at the Ritz or Four Seasons.

Hacienda Temezon is the definition of out of the way. it is an isolated, stately, old residence turned into a hotel and restaurant. I was here for lunch which was both beautiful and delicious. Not cheap, but not extravagantly overpriced (for a person from the US that is.) The place is gorgeous , quiet, and mysterious in a way. Probably because its so far from any major city. There is a tour a visitor can take for a small fee. Overall, a really good experience.

We just went in the Restaurant to eat something. The view is amazing, it looks very beautiful. The service was great - they were really nice. I can totally recommend the lemon soup. The tacos were too thick and the guacamole was a bit thin.

There aren’t enough words to describe this place, which is both stuck in time and still an incredible place to enjoy some rest. Santiago and his team are incredible. They provide excellent service and attention to detail. The rooms are very large and comfortable. Very clean and authentic. We had both a standard room and a large suite, which I definitely recommend as it is considerably larger. The rooms have excellent amenities and I especially enjoyed the bath shampoo, shower gel and conditioner which were presented in lovely small porcelain containers. The staff is exceptionally nice and efficient. We requested that our exterior tub be filled with water and were asked whether we would like it to be cold or water. One gentleman spent nearly 1 hour cleaning the tub and even brought some chairs and plants to make the whole area much more comfortable. The main building is very comfortable and pleasant for dinner and drinks. The food is great, tasty and very well presented. Breakfast has a very large offer, with a special highlight to their bread basket which is delicious. Lunch and dinner menus are also great and tasty with plenty of options. The pool area is great with plenty of space to enjoy some rest. Sadly the only downside of the whole experience was that the pool water had sometimes dirt that continuously fell despite the attempts to keep it clean. On the day of our departure, we were forced to amend our itinerary due to an upcoming hurricane. We inquired whether we could extend our stay but were asked to move to another property in order to ensure our safety. Santiago, the property manager, assisted us in finding an alternative and even made the booking for us over the phone. We really appreciated his help with this and are very grateful. I would definitely recommend this marvellous place not just for the amazing scenery but also for the super attentive staff which deserve all the best.

Calling this 'luxury' is a stretch. If they didn't oversell themselves / charge a premium price I'd have given a higher rating. Issues: - Pool completely covered in dead bugs and debris to a point we didn't swim... the pool was supposed to be a main attraction of this place, especially with the intense summer heat - No context given on hacienda, no offer to share history or a tour to give place meaning... there are artifacts everywhere, what do they mean? - There's a beautiful cenote in the pictures, but we were told we couldn't go to it. Hotel shouldn't highlight off limit features in its advertising. - A fresh coat of paint here and there and many other small restorations could help bring building back to its historical glory days and fit the 'luxury' title... - Breakfast was generic and unremarkable, I've had better at every other hotel in our stay in Mexico Overall felt like this is a hotel that doesn't put effort into itself anymore. Dinner was a delight and surprised us with its quality, contrary to older reviews - maybe they changed chefs? I suggest eating at restaurant to enjoy the views and take some lovely pictures while in the area, but skip the stay.

30 minutes outside merida lays this beautiful hacienda with great food and great service. Definitely a must stay.

Altehrwürdige Hacienda mit viel Charme. Das Personal ist sehr freundlich und zuvorkommend. Es gibt einen riesigen Pool und in den Suiten hat man nochmals einen kleinen privaten Pool. Am Abend ist der ganze Garten sehr romantisch beleuchtet. Wer aber gerne in herzlosen/austauschbaren Resorts übernachtet, wird hier sicherlich nicht glücklich.

Hotel is in dire need of a refurbishment. The staff seems to be doing what they can to keep the place running but it needs investment and innovation to deserve the hefty price tag. They are asking 5 star prices for a 3 star experience.

super chill place to stay where you will not see too many people.

1 star for the friendly and helpful staff. They tried their best to make our stay as comfortable and enjoyable as possible! When booking this hotel we were aware of the history and were not expecting a brand new 5 star hotel with every amenity imaginable. But looking at the price we paid this hotel does not deserve 5 stars or classification as luxury collection. The hotel itself is in dire need of renovation. We spend 3 nights here and changed rooms once as the first one smelled old, stuffy and reeked of mold. Trying to find out where the smell was coming from we discovered that the ceiling was covered in black mold. At night we had to share the bathroom with 3 giant spiders, wich made us feel quite uncomfortable. The bathroom interior especially the showers were old, the chairs were partially broken and the food okaish at best. If the owner invested some money to bring this hotel up to nowadays standards this could be a fantastic getaway location. Until then I would not recommend staying there.

Hidden historical hotel with beautiful artifacts from its past on well-manicured grounds. Great place to stay for 1-2 nights if Uxmal is on your itinerary and you don't like driving long distances. At the very least, visit and take in a meal. Helps to reserve in advance. The spa is part of a cenote!

Great place to visit. Remote, relaxing, and staff is friendly, and full of smiles. The property is clean, and well kept. Visit the straw factory on property to take you back 300 years. Very peaceful and relaxing. We will be going back. Restaurant has great food also. With Yucatan ingredients.

Kind staff and beautiful hacienda, especially in the evening when the whole property is lit up, however this place is unfortunately too much in need of maintenance for the price charged. Not the Luxury Collection experience I was expecting

Our friends got married at this beautiful hacienda, the staff and food were the best. Great customer service, the rooms are clean and spacious, and we had the whole place for ourselves. Way to represent Merida. 💗

Just stopped in for a great meal overlooking the courtyard. Staff was very attentive and warm.