I paid over $3,000 for a diamond ring (which I love) however, we came to the island via a cruise ship and the salesman told us he would mail the certificate of authenticity to my home. This certificate never came so I wrote the home office and got not response from them either. Why would they?? They already had my money. I'm posting this so that others who think buying from Diamonds International is a good idea will think twice before doing so.

Disgusted. Purchased a diamond wedding ring less than 6 months ago. One of the largest diamonds has already fallen out. On sale I was told I was paying more than in other local shops because not only was there a lifetime upgrade guarantee, it also had a lifetime repair guarantee. Was even told repairs could be undertaken in Europe, to give me extra piece of mind. Turns out to have been completely false sales tactic. Poor quality and will say anything to get a sale, knowing there is nothing you can do once you get home.

I've never been treated so rudely than I was at the Grand Cayman store. They lost possibly a large purchase sale due to the older sales lady's pushy and rude attitude. The gentleman also helping was kind, pushy but professional. The women we enteracted with were not kind nor professional. The younger woman just snubbed us and never even spoke. The staff at the ships Effy jewelry store was much more accommodating, kind,patient, and professional and ended up getting the sale after leaving the island. May want to reevaluate your customer service, ladies of DI GC.

Very pushy staff. Told them multiple times me and my wife were just looking and would let them know if I see anything I like. They hoard around you and try to pressure people into buying things. After telling them 5 times I didn’t need help we just walked out and left. Went to another store around the corner and spent almost $1200 on diamond earrings without any pressure to buy and wasn’t being followed. Will only go back to DI for the free bracelet charms.

My husband and I went on a cruise in May of 2019. We had done business with DI before and went in to this particular store and the service was outstanding! I see negative reviews and I hate to hear that, but our sales associate Sonia 150 and the store manager (I think), Vernon, were absolutely amazing. Its almost three years later, but I still remember how well we were treated and they were not pushy at all. And DI is true to their word! Very happy customers.

Got emotional after they sized me and my wife's rings.

Do not ever buy a ring from this place. They sell you an overpriced ring that after a year the stones fall out and then they want to charge you to ship it to them to be analyzed then charge you more to fix it eventhough you are still paying on the ring. It's crazy. Stay far away.(update July 15 2024) please give me a way to contact you). Update July 22 2024 they have not reached out nor have given me a way to contact them.

Have had 2 great experiences at this shop in George Town with the help of Carnival shopping staff. Thanks to Anthoni & Brenda who helped us buy tanzanite on two different visits, once in Feb & once last week. Repeat customers get great customer service, so be sure to come back & shop when you're visiting Grand Cayman!

The staff were absolutely wonderful. I was looking for a new watch and the manager was extremely knowledgeable about the different models. I had done my research beforehand and knew that I was getting a very good price because of the tax savings vs. buying back home. I will definitely be back again.

Real diamonds,real people,prestigeous environment,discounts.come on in....

The staff at the Grand Cayman Diamonds International were fantastic!! They treated me great!!! As for Diamonds International, the main office (in Florida), in general, is a different story. I bought a Crown of Light in November of last year when we were on a cruise. I lost the center stone 30 days after I got it. You would think that spending that much money on 1 ring would say enough for it's self. The main office told me that they WOULD NOT replace the center stone. They said that it was scratched and it was bumped to knock out the center stone. I wore that ring maybe 3 times. After going back and forth with them, they finally said that they would replace the center stone. Now, they want $450 for materials to put the stone back in the ring. If I don't pay the $450, they will send my ring back without the stone, and I will still be responsible for the total cost of the ring with no stone. The lady that I have been talking to has been rude to me on the phone. I think that with all the business that they do all over the world, they could stand behind the jewelry they sell. I have bought a LOT of jewelry from them in the past. This is the 1st time that I have had any problems with them. I have even reached out to Carnival Cruise people (since I bought it on a cruise) with NO response. This has been VERY disappointing. I was supposed to meet up with someone when we got to Port in Grad Truk, but due to rough weather, we were unable to go ashore. She was going to help me with this problem. After this episode, I will think twice about shopping at a Diamonds International again.

Great little bar with good eats and drinks. Stopped in while on a cruise. Fun times.

The customer service we received while visiting this store was horrible. Very pushy about purchasing and when attempting to talk to him he walked away. Very rude!

Called before I went to inquire about hours. Arrived only to find the store closed. Manager came out to tell us an unexpected training session was in progress. He was extremely RUDE! Unless you thrive on being treated Rudy, I suggest you avoid this store.

Nice jewelry but the sales pressure tactical are terrible. The sponsors who take you there must get a cut as there is no support from them

Horrible experience. I know how much the cruise lines push this place however, we had Very VERY pushy sales people who wanted to finance our jewelry. We went down the road and had a much better experience with very knowledgeable local jewellers.

Negotiated a great price and diamonds are still in place 4 years later

I’m extremely unhappy with this store. I feel that I was pressured into buying a highly overpriced diamond that I really am sad to have.

Very pushy. They will put you on a hard to pay on credit line before letting you leave easily