Interior View of Diamond Marquise

Diamond Marquise

Jewelry store Jeweler Jewelry designer Watch store Diamond dealer Jewelry manufacturer Duty free store

😠 This is our experience. My husband and I purchased his wedding band ring at this store on August 24, 2021, that we saw on their website. The store clerk advise us they would contact us through email and WhatsApp within two weeks. They did not and, my husband decided to send them a message after seek... People often mention ring, service, wedding, band, experience, store, amazing, friendly, recommend, professional,


Address

Seafarer's Way & Goring Avenue Waterfront, Opp CI Museum Grand Cayman, KY1-1209, Cayman Islands

Website

diamondmarquiseky.com

Contact

+1 345-924-0752

Rating on Google Maps

4.40
(476122 reviews)


Working Hours

  • Wednesday: 8:30 am to 7 pm
  • Thursday: 8:30 am to 7 pm
  • Friday: 8:30 am to 7 pm
  • Saturday: 8:30 am to 7 pm
  • Sunday: 11 am to 3 pm
  • Monday: 8:30 am to 7 pm
  • Tuesday: 8:30 am to 7 pm

Visitor Reviews


Frequently mentioned in reviews: ring (16) service (12) wedding (11) band (9) experience (7) store (7) amazing (7) friendly (7) recommend (7) professional (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Natalie F. 3 years ago on Google
    This is our experience. My husband and I purchased his wedding band ring at this store on August 24, 2021, that we saw on their website. The store clerk advise us they would contact us through email and WhatsApp within two weeks. They did not and, my husband decided to send them a message after seeking four weeks past. The ring was not ready. The day before our wedding day on October 21, 2021, we received a substitute to use on our wedding day until we received the wedding band ring. On our wedding day, we received his wedding band ring and, during our ceremony, the wedding band ring could not fit his finger, we had to rest it part-way on his finger. They had made an error on the ring size when we took it back to the company because the wedding band ring came as 7.5 instead of his size 8.5, which was on the order paper. We took it back to allow the company to sort it out; while fixing, broke a part of the design on the wedding band. Throughout all this, the service was terrible because they used excuses, did not apologize, and did not take ownership of their actions throughout the whole process. Diamond International gives very excellent and quality service that is where I purchased my wedding band ring.
    6 people found this review helpful 👍

  • 5/5 Claudia D. 3 years ago on Google
    I had the most amazing service from Sherill she was warm, friendly, welcoming and knew exactly what I wanted and helped me choose the right piece of jewellery. Such an amazing personality she has. Please stop by you will be blow away by the friendliest staff ever.
    4 people found this review helpful 👍

  • 5/5 Kapil S. 4 years ago on Google
    Conveniently located on the waterfront in George Town, I visited them several times as I was searching for the perfect engagement ring. I eventually chose to do business with them after I found the perfect ring design on their website. The staff and manager were very friendly and courteous to me as they helped me decide on diamond quality and size. They even resized the ring for me for free, after I had given them the wrong size. Two months later after purchase, I am still very satisfied with my purchase from them, and I would definitely recommend to anyone else living in Cayman, or just visiting, to purchase their fine jewelry from Diamond Marquise.
    4 people found this review helpful 👍

  • 5/5 Nate J. 4 years ago on Google
    I visited this store this week and was attended by a Sales Rep name Alexis who was very courteous and very professional. He is a true salesman and offered me some excellent choices with the ranges of watches and jewelry. I am yet to decide and will visit the store again to definitely buy something. I would recommend everyone to visit this store as there are some good deals......make sure and ask for Alex as he is top class.
    4 people found this review helpful 👍

  • 5/5 Frantz P. 1 year ago on Google • 12 reviews
    We stopped here during our cruise trip. The salesperson, Odalis, helped is with the purchase of a set of earrings, an anklet (that they made for is on the spot from a chain), and a Tanzanite bracelet. Odalis was super nice, but most of all, she gave us great prices from the beginning without much haggling required! I highly recommend a visit here.
    3 people found this review helpful 👍

  • 1/5 Fanny A. 1 year ago on Google • 4 reviews
    This is the worst customer service ever, I order my wedding band ring which was supposed to be ready in two weeks, 3 month already pass and nobody knows anything or give you an answer, they said will investigate and get back to you nobody called, I have to go back and asked for a reimbursement, bcs the management in this place can do absolutely nothing. That is how locals and residents are treated in this place. Horrible horrible experience.
    3 people found this review helpful 👍

  • 4/5 平民百姓 3 months ago on Google • 1150 reviews New
    精品店

  • 5/5 Renuka R. 3 years ago on Google • 69 reviews
    An awesome experience!!! Very professional staff. Thank you Denis Pereira, i felt welcomed. All my requirements & request were taken of including budget. His recommendations/suggestions were exceptionally good. Mr. Philip, the owner took my experience to the next level with his meeting n greeting, in addition to a surprise gift of appreciation... what a sweet gesture. Thank you 💎DIMOND MARQUISE💎 for making me feel special. I’m your return customer, here-on n definitely recommend you’ll.
    2 people found this review helpful 👍

  • 5/5 British �. 1 year ago on Google • 23 reviews
    Denis was a huge help. My wife came in and had a vision and he made it a reality, and for an amazing price! So many jewelers on the island but you should come here first! They have an amazing selection and are extremely friendly and accommodating.
    2 people found this review helpful 👍

  • 5/5 Mattia A. 1 year ago on Google • 21 reviews
    Kishore helped us and he was great. He gave us all the details she. Was very hospitable. We bought a beautiful necklace and my wife loved it. The price was negotiable and the drink was strong :)
    2 people found this review helpful 👍

  • 5/5 Rob M. 1 year ago on Google • 16 reviews
    Went in looking for Tanzanite and they had so many beautiful choices. I told Odalis what I was looking for and she had the perfect ring MADE for me in one day. It's an infinity band and I LOVE it!!!
    2 people found this review helpful 👍

  • 5/5 Paul K. 4 months ago on Google • 6 reviews
    I bought a Rolex Yachmaster ll at a great price. The people are very nice and fair.
    2 people found this review helpful 👍

  • 5/5 Kaitlyn J. 1 year ago on Google • 5 reviews
    We had an amazing experience working Sherril and od on a beautiful ring, the level of professionalism and courtesy is unmatched! We will absolutely return!
    2 people found this review helpful 👍

  • 2/5 Hannah G. 2 years ago on Google
    The salesperson here was overly pushy to the point of making us feel uncomfortable. We were looking at earrings and she kept saying she would need to redo the posts on them which made me very uncomfortable that such an adjustment would be done. Just didn’t seem right.
    2 people found this review helpful 👍

  • 5/5 Mirza K. 3 years ago on Google
    sherril and odalis there r the best excellent customer Service friendly and professional.
    2 people found this review helpful 👍

  • 5/5 William R. 1 year ago on Google • 152 reviews
    Top notch service! Highly recommend if you're on the island for a visit.
    1 person found this review helpful 👍

  • 1/5 T&G W. 1 year ago on Google • 65 reviews
    Wouldn't recommend "Not reputable" bought cayman link they said was solid silver and gold 1yr later silver plate fell off and spring in clasp broke. Took it back on our next trip there and all they wanted to do is sell us another fake peice.
    1 person found this review helpful 👍

  • 5/5 Glen F. 3 years ago on Google
    Hi we had our sales associate Sheryl and she was absolutely 💯 great. She was professional in how she dealt with us and we came back to purchase a pair of earrings. We are fully satisfied.
    1 person found this review helpful 👍

  • 5/5 Misha E. 3 years ago on Google
    I visited the Diamond Marquise today and received amazing service and deals during their Black Friday Sale. Sherril was the lovely lady that assisted me. I highly recommend !
    1 person found this review helpful 👍

  • 5/5 B R. 8 months ago on Google • 23 reviews
    Amazing service and friendly. Great staff

  • 5/5 Scarlett H. 1 year ago on Google • 7 reviews
    The sales associates were amazing. They were friendly and directed me to exactly what I wanted to see. Great experience!

  • 5/5 Pavan M. 1 year ago on Google • 4 reviews
    Good and best service in Cayman Islands the product was very nice and the price also reasonable

  • 1/5 Sam N. 3 months ago on Google • 3 reviews New
    Everyone please be advised that whenever you go to this place apparently they have 80% off. They were asking 14 grand for a chain that I found in New York for 2300. This place is the definition of highway robbery. Most people who shop here don’t understand the Gold market, have a thorough understanding before shopping in this place

  • 5/5 Yoann P. 3 years ago on Google
    I went to the store a few months ago and was really happy for the help that Odalis Sambola gave me to get a really good gift for my partner. I went again last week and had the best service I could get. Thank you for being so professional!

  • 5/5 Rod K. 1 year ago on Google
    We had a great experience at Diamond Marquise. Ronny, was very helpful and professional.

  • 5/5 Zachery W. 2 years ago on Google • 1 review
    I must say I was very impressed by the quality of service I received when attending the Jewelry Store. The staff were all very warm and welcoming! I had 2 Custom made rings done for me. I waited aprox one month but the time was absolutely worth it. These ring are beautiful and I'm so happy I made Diamond Marquise my choice in getting these rings for me.
    3 people found this review helpful 👍

  • 5/5 dasunika d. 3 months ago on Google • 1 review New
    Thank you!!!! Such a lovely team to work with! The sales team was so patient and allowed me to find the exact ring I wanted!
    2 people found this review helpful 👍

  • 5/5 Beatriz Collazo B. 1 year ago on Google • 1 review
    Best customer service on island! Only store that was able to fix my favorite watch. Thanks guys for your help
    1 person found this review helpful 👍

  • 5/5 Debbie H. 1 year ago on Google • 1 review
    Always helpful and prices are good too
    1 person found this review helpful 👍

  • 5/5 Yhan S. 3 months ago on Google • 1 review New
    Recently bought this diamond necklace. The team is so friendly and fun to shop with! Kishore helped me and gave me a very good deal. HIGHLY RECOMMEND to everyone.
    1 person found this review helpful 👍

  • 5/5 Keyla T. 3 months ago on Google • 1 review New
    Absolutely incredible as always! Love the team, and their ability to custom design anything I need!

  • 5/5 Regina B. 3 months ago on Google • 1 review New
    Excellent customer service. Very accommodating. Love it❤️


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