1/5 Ashtar O. 7 months ago on Google • 11 reviews
My
son
loves
coming
here
to
climb,
but
this
was
the
first
time
we
came
as
a
birthday
party
guest.
The
staff
seemed
overwhelmed
and
rude
at
every
bend.
Every
aspect
of
this
establishment
needs
a
complete
overhaul,
starting
with
the
management.
Upon
entering
through
the
doors,
it’s
quite
clear
that
the
rugs
by
the
counter
have
not
been
vacuumed
for
a
really
long
time.
The
smell
in
the
cave
system
was
a
deplorable
combination
of
feet,
sweat
and
dust.
The
bathrooms
on
the
party
room
floor
were
completely
out
of
service
and
there
was
a
pungent
smell
of
raw
sewage
as
we
were
leaving.
It’s
difficult
for
me
to
believe
that
there
weren’t
numerous
health
and
safety
violations
from
that
alone,
but
wait..
there’s
more..
the
family
bathroom
on
the
main
floor
had
a
non-working
kids
toilet
and
a
missing
faucet
handle
on
one
of
the
sinks.
We
were
a
party
of
11
children
and
11
adults
and
the
quality
of
the
service
and
food
was
far
beyond
sub
standard
.
Not
only
was
the
pizza
undercooked
and
tasteless,
the
chicken
wings
were
pink
and
slimy.
This
is
unacceptable,
it’s
dangerous,
and
could
seriously
put
someone’s
health
at
risk.
We
asked
for
ranch
dressing,
and
without
hesitation,
we
were
given
a
used
bottle
of
ranch
that
looked
like
it
had
been
passed
around
from
party
to
party.
These
children,
who
are
employed
here,
have
clearly
not
been
properly
trained
on
food
safety
and
cross-contamination.
When
we
complained,
the
host
acted
as
if
she
was
doing
us
a
favor.
When
we
proceeded
to
involve
the
manager,
she
offered
us
excuses
along
with
$60
discount
from
our
$700
bill.
She
also
made
sure
that
we
understood
,
that
the
party
host
is
the
one
responsible
for
preparing
the
food..
what???
Why??
My
friend
had
us
all
leave
and
go
to
a
different
restaurant
since
we
and
the
children
were
all
still
hungry.
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