If I could give negative stars I would. Communication with this company is terrible. I sent my Luminox to be repaired in September, approved/paid for the repair in October, was told it would be 4-6 weeks total to get the watch back. In mid December I called to inquire on the status of the watch, was told I'd receive a call back. I never did. Fast forward to mid January, I call again to find out the status. Was told that the case needed to be replaced. That, in itself, is no problem. However noone called, emailed, etc. The only thing was a "message" on their own site saying the additional cost needed to be approved. No call back, no email. So I guess of you send a watch to get repaired, one must check their message board everyday....HIGHLY archaic and inconvenient. So now I'll, very hopefully, have my watch back by mid February...5 months later. If you have any, and I mean ANY other means of getting your watch serviced/repaired, take that route. I'll never send my watch to Saltzman's again.

The vibe I got during a repair completed by Saltzman’s Watches was they don’t seem very interested in repairing watches like the Luminox Navy Seal I sent them. I base this on a lack of unsolicited updates I received from their staff and a failure to reply to my message to them, with a photo, of the broken band they returned to me. They fixed the watch a little outside of the expected time (around 11 weeks compared to quoted 8 weeks), did a complete repair, but returned it with a broken band. I did not ship it with a broken band. Perhaps Saltzman’s believes this watch is beneath their attention. I buy Luminox Navy Seal watches usually every 4-5 years. I work a lot with my hands, in many conditions, plus I’m a backpacker. These watches hit a sweet spot of durability, varied condition usefulness, and time-keeping accuracy for me for an everyday watch. I usually pay in the $275-$350 range per watch. I have a collection of 6-8 nonworking Luminox watches. As should be clear, I’m a fairly loyal buyer of this brand. I sent my watch to Saltzman’s because Luminox directed me there. Saltzman’s fixed it at a slightly higher price than quoted ($181.98 versus $75). Granted this was based on an unexpected case replacement (charged $67.30 for this) but I didn’t expect the $35 handling charge. I’m someone who tries to reduce my waste footprint by repairing anything I can. I am quite willing to pay extra for appliances and other purchases based on whether I can repair, or have repaired, the purchase. I seek out brands (Sebo vacuum cleaners, the old Baratza grinders, etc.) based on an ethos of “repair rather than landfill”. I was hoping this was the case with my Luminox Navy Seal watches. Saltzman’s doesn’t seem to be the right vendor for this sort of solution.

Went in for a battery for my Timex Ironman in June, very good customer service, friendly, installed the battery while I waited, $20 for a battery for a $40-50 watch? Really? I left with a bad taste in my mouth, while I was waiting I was considering coming back for a new watch purchase, he has a nice selection but that really turned me off.

Excellent customer service and good prices on all kinds of watches. I go there regularly for repair, maintenance, and purchasing. It's a very reputable business.

I send them my 600 series Luminox and couldn't even replace the battery. How are you the only authorized Luminox repair shop if you can't even fix a battery? What a waste of time and money.

Do not use for Mondaine repair! I sent my Mondaine in for repair. It was sent back to me with the stem not fully inserted/working. I contacted them and was told to send it back. I put it in an envelope and forgot to send (that part is on me). When I finally sent it back they wanted to charge me for labor AND for the part they knew was broken/never properly installed. I was willing to pay for the labor since I waited too long, but to charge for a part that was never fixed properly (and they know it because the watch was sealed in a bag and never worn since cleaning) is bad business. They were unresponsive.

Purchased a new Tissot online and am very happy with my purchase. I had some questions when the item arrived and the store was very responsive with their assistance. I would buy from here again.

Evan at Saltzman's was an incredible help. While searching for an unreleased watch from Hamilton for a birthday present, I was desperate and called Saltzman's. Evan was able to secure the *still unreleased* watch from his representative at Hamilton, and overnighted it to me free of charge. It arrived in plenty of time, and I am so grateful about how communicative he was about the process of procuring the watch and shipping it to me. Thank you Evan, I'm so grateful for your help!