Executive Inn & Suites image

Executive Inn & Suites

Motel

šŸ˜  Stop several live mice running across the floor of the room we rented for a week. We were thrown out after 3 days for restriction is they haven't told us were in place with regard to the number of people we can have in the room during covid-19 according to their interpretation of the health departme... People often mention bugs, room, manager, stay,


Address

250 S University Ave, Provo, UT 84601

Contact

(801) 373-9672

Rating on Google Maps

2.20 (158 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: bugs (11) room (9) manager (6) stay (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 J R. 2 years ago on Google ā€¢ 41 reviews
    Ive stayed here yrs ago and tonight i went in the room and it was not the same it was worn bad. But tbe worst part was seeing the cockroaches on the night stand and in the bathroom i was tired till i noticed the bed had bugs and pulled the sheets and saw bed bugs. I called the manager and asked for the money back and was told they cant. Go figure ill make some calles tomorrow!!
    5 people found this review helpful šŸ‘

  • 1/5 Kate B. 3 years ago on Google
    Stop several live mice running across the floor of the room we rented for a week. We were thrown out after 3 days for restriction is they haven't told us were in place with regard to the number of people we can have in the room during covid-19 according to their interpretation of the health department rules. I had to threaten litigation to get any portion of our money refunded for that week. I would not recommend this place to anyone who can afford a real hotel. End of discussion.
    6 people found this review helpful šŸ‘

  • 1/5 Sara R. 8 years ago on Google ā€¢ 95 reviews
    DO NOT STAY HERE!! Avoid this place at all costs. The room was not only filthy and in horrible condition, but there were UNSAFE electrical issues as well. There was an inch of dust on everything, including all of their packed electrical outlets. The bed I slept in had someone else's hair in it, and the towels looked old and dirty. Shower was deplorable...looked like it had never been cleaned, and the outlets were all old and rusty and had been painted over instead of replaced or updated. There were bugs, on top of everything else. When I went to check out in the morning and complain, it took the guy at the desk almost 5 minutes to unlock the door for me. The desk clerk obviously didn't care about anything I was saying, so I left unsatisfied...which I knew would happen. Bottom line is that the health department needs to be involved with this place...I recommend anyone who cares about their own well being to avoid this place at all costs. Sleep in your car, you're better off!
    1 person found this review helpful šŸ‘

  • 1/5 Stephanie K. 4 years ago on Google
    Worst hotel I have ever stayed at. The place was crawling with bugs so bad we couldn't sleep. I was spraying bug spray the whole stay. The carpet was rotten, walls full of holes, bathroom light didn't work, the toilet wouldn't flush, the sink constantly dripped loudly, strong cigarette smell that couldn't be masked, exposed lightbulbs in fixtures and no outlet covers, the beds were stiff with sandpaper blankets, WiFi was intermittent at best and management was very rude. The only thing ok was the A/C.
    4 people found this review helpful šŸ‘

  • 1/5 Name N. 2 years ago on Google
    ABSOLUTELY HORRID. Full of roaches and bed bugs, manager was rude. I got sick from all the bug bites after I came into this hotel. never ever ever stay here, this place is disgusting, and that's putting it mildly
    2 people found this review helpful šŸ‘

  • 4/5 Russ D. 7 years ago on Google
    I have no problems with this place, despite the awful reviews. It is reasonably priced. It is a place to stay and sleep. Wifi worked pretty good. No streaming issues. It is obviously old building but decent. The room was large. Office staff was nice and did their job. Plenty to eat nearby. Big parking lot. It seems a little run down but that is the way of things nowadays. One must not nitpick every single thing. If you have high expectations then go elsewhere. If you need a reasonably priced room and are willing to look the other way in regards to several things then stay here and give it a shot. It's not a palace or a classy place by any means but sufficient. Forgo the other reviews and take a chance for once plus save a few dollars. You'll be glad you did.
    2 people found this review helpful šŸ‘

  • 1/5 Mikayla V. 2 years ago on Google
    RUN. DONT WALK away from this place! They have roaches and bed bugs and will not give you a refund. The manager knows about the bug problems and refuses to do anything about it!
    2 people found this review helpful šŸ‘

  • 1/5 Manuel L. 8 years ago on Google
    I am up four in the morning. I thought I had hives or something so I took a shower then inspected my bed. I found at least six bed bugs. The sheets have cigarette burns in the the bathroom door has a hole in it. I'm sure someone punched it. Everything is so dirty. I was so tired when I got in and didn't even have a chance to look around. I'm a traveling salesman and I have been in some pretty run down places. This place by far is the worst place I have ever been in. I also recommend to anyone sleep in your car before you sleep in this place.
    2 people found this review helpful šŸ‘

  • 1/5 Xandra R. 7 years ago on Google
    I would not recommend staying here. Despite the room being reasonably priced, this place was absolutely disgusting for lack of a better word. I found blood on my sheets, woman's hair on the pillows, a white stain on the blanket, I found a very dirty rag in the corner and the towels were used and covered in dirt. Only two of the 6 lights worked, the TV barely worked, the wifi didn't work at all and the smell of the room when you walk in is horrific. The heating unit didnt blow hot air, only frigid cold air. I used my own blankets because of the blood and stains I found on their blankets and the next morning I found bed bugs. Absolutely nasty, do not stay here
    2 people found this review helpful šŸ‘

  • 1/5 Rick C. 3 months ago on Google ā€¢ 60 reviews New
    Not a horrible place just kina run down and at 75 a night The rooms should be in better shape The bathtub built in plug/drain mechanism was busted ans had to buy mouse traps because seen 2 different colored ones. When i stayed there

  • 3/5 beth h. 3 years ago on Google ā€¢ 22 reviews
    The manager is friendly and nice if you fallow all the rules. You get what you pay for. There are bed bugs and mice. Most rooms have a small kitchen but make sure you ask if you need one. They're also very quick to deal with things like heaters breaking down the manager even have us his personal space heater when it couldn't be fixed tell morning.
    1 person found this review helpful šŸ‘

  • 1/5 C. T. 2 years ago on Google
    Me and my wife stayed there and got bit by bed bugs. We pretty much got eaten alive on the bed while we slept and didn't know it till we woke up... Do not stay there unless it's free and you have nowhere else to say.
    1 person found this review helpful šŸ‘

  • 1/5 Justin H. 9 months ago on Google
    It's run down with cockroaches that are beyond infestation they don't clean its disgusting and the smell is of mold and it needs to be shut down and torn down honestly

  • 1/5 KAIRUOHSIXX 6 months ago on Google ā€¢ 1 review
    manager was rude, room was messy when we moved in, the bathroom door and one of the bedframes were broken, had roaches everywhere, literal drug deals were going down, and people were singing and screaming in their rooms at 1 in the morning.

  • 1/5 Heidi P. 7 months ago on Google ā€¢ 1 review
    103 is disgusting Iā€™m pretty sure something or someone has died in here because there looks like blood spatter on the ceiling and there are bugs to no end


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