2/5 The C. 1 year ago on Google
Our
experience
was
poorly
tinted
by
lack
of
communication
from
the
office.
A
posted
phone
number
to
contact
for
texts
and
emails
was
offered
if
no
one
was
in
the
office,
but
over
the
months,
we
learned
that
communication
in
return
could
not
be
guaranteed.
The
move-out
experience
was
THE
WORST.
Background:
we
had
to
do
our
own
deep
cleaning
(including
even
mopping
the
stained
kitchen
floor
three
times)
when
we
moved
in
to
prevent
dark
stains
on
white
socks
in
the
apartment.
Move
Out:
Having
communicated
no
less
than
five
times,
and
getting
in-person
acknowledgement
or
silence
to
emails
and
texts,
having
communicated
that
we
would
DEEP
clean
the
apartment
on
our
own,
we
left
the
apartment
in
stellar
condition.
There
was
not
a
portion
of
the
apartment
that
was
not
sparkling.
We
put
15-20
hours
into
cleaning
the
apartment
before
checking
out.
We
had
moved
into
an
apartment
with
3
hours
of
cleaning.
IE,
we
lived
up
to
our
commitment
that
we
would
leave
it
super
clean.
Our
inquiries
to
allusions
to
a
cleaning
fee
($95)
went
unanswered
(no
surprise)
and
the
final
bill
included
a
$95
cleaning
fee.
It
was
our
worst
nightmare
after
spending
15-20
hours
cleaning
the
apartment
thoroughly.
FOLLOW-UP:
After
posting
the
above,
a
kind
note
alluded
to
them
wishing
to
make
it
right
for
us.
In
the
end,
communication
was
slow,
but
nothing
was
made
right.
No
evidence
given,
but
they
contended
that
our
cleaning
was
not
up
to
their
level
of
cleanliness.
Having
had
to
clean
up
ourselves,
from
their
level
of
cleanliness,
when
we
moved
in,
I
contend
that
it
was
10
times
cleaner
when
we
left.
CAVEAT:
Other
than
occasional
delay
when
repairs
were
needed,
the
poor
communication
and
the
bad
taste
when
moving
out,
they
seemed
to
like
our
occupancy
and
we
appreciated
many
aspects
of
their
management.
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