Nate -- who may be a shift lead or manager, I'm not sure -- has some interesting policies. When I placed an order, the person taking the order seemed to misunderstand it. She thought I didn't want black beans when what I asked for was to substitute in black beans. So I explained again, using direct but non-aggressive language to clarify my order. When I got to the window, Nate said I'd been very rude. I told him that I was simply clarifying my order because it had been misunderstood, and that I simply wanted my food. He proceeded to refuse service. Now, I don't know what sort of day he was having or if he might have been protecting an especially sensitive staff member. But what I do know is that anyone in the service industry needs to be able to distinguish between a customer having some understandable frustration and being hostile. Trying to defend your staff against customers having any frustrations with their mistakes or communication foibles -- and especially going so far as refusing service -- is a sign of (at best) a naive manager.

The worst fast food experience yet. The order was wrong (again) and when I opened the rice this is what we got. It’s about 2 Tbsp. of rice for $2. When I put both sides of rice together it didn’t fill up the container. I even asked the manager and he said “that’s what it’s is, I’m just doing what they told me.” Absolutely ridiculous, isn’t rice like the cheapest ingredient on the menu? You get more rice in a burrito. I will NOT be back again.

I came to this location and went up to the counter to order. I was told that if I wanted food I'd have to use the robot. I told them I wouldn't use the robot and that I would go to the other taco bell location. They told me that the other location was the same. It was not. I walked up to the counter and was greeted by friendly staff who quickly took my order. I would suggest that you go to the 4th south taco bell, unless you like robots.... then enjoy your soul less lunch. The inability and lack of desire to interact with one another is eroding the soul of this country. IMHO

The chalupa was cold, not crispy at all and actually kinda tough. The sour cream was all glooped at one end. My chicken quesadilla was over-cooked with a burned taste and had no chicken! It didn't even have enough sauce and cheese to be ok as a cheese quesadilla. But I got ripped off since I paid for meat, I verified that they had charged for chicken. Drive thru the last two times were 15 minutes and 7 minutes. What's going on at this location? Who wants to pay $4.29 for a nearly plain tortilla? It wasn't just bad, but gross.

Went up to the counter to place my order when I was quickly rerouted to place my order through the kiosk....sigh. 5 minutes later after finding what I was looking for, I was then redirected back to the counter to pay with cash. Where has the human element gone in customer service? Is it that we are hiring individuals who do not know how to communicate? Or could it also be individuals who cannot communicate to customers who no longer know how to communicate? We have become a socially retarded society and food chains like this are simply propelling the speed in which we do so.

We frequent this Taco Bell. They are usually really quick & food is good. We almost always get the Chipotle Ranch Grilled Chicken burritos. So good.

Grilled cheese burrito $4.89. Prices keep going up and quality and portions keep going down. In the pictures you can see I got a tortilla with a little meat and sauce.

Place was very clean. Only three sets of diners were in the restaurant and it took so long for us to get our food. Asked for a burrito with sour cream, and paid for sour cream, but didn’t receive sour cream. Only two employees were working, so it was understandable it would take some time, but drive through got priority, and food wasn’t as ordered. Nacho fries were reportedly delicious by my kid.

We went here super late at night and tried the $1.49 chicken sandwich taco thing and it was SO GOOD. I was shocked that Taco Bell could make such a delicious chicken tender sandwich thing. The chicken was super juicy and I was very surprised with how it tasted. I 10/10 recommend. The sauce tasted a lot like chick fil a sauce but also had that Taco Bell taste to it and a hint of barbecue Pringle flavor. It was super good. I’ll definitely be back

They don't have Mexican Pizzas and that's what I come for! They didn't have tomatoes... The chips on my nacho bell grande were completely stale... The potatoes in my taco were hard... Everything I ordered was ruined! Spent $27 for OLD FOOD?! They do not care about their customers! This is not the first or second or even third time... This is always an issue! Do not serve old food... Would you like spending money on that?? Have higher standards! Take care of the customers!

The general manager 3/18/2023, Nate was flat out mean to us and banned us from the restaurant for asking for extra tomatoes on the Taco supreme. Dude was 100% inappropriate. How he manages a newly remodeled Taco Bell is beyond me. I could go on and on. WOW. We left and went to the 400 south Taco Bell and Daniel was amazing and the food was the normal delicious food we're used to! Thanks 400 South Taco Bell your polite and wonderful!!!!

Went to the drivethrough only to be told it would be a 25 minute wait. A car pulled up behind me so I called the store to see if they could get the 40 item order ahead of me to move out of the way in the drive through and they basically acted like complete idiots unable to clarify that it wouldn't actually take that long to go through the drivethrough. "Just tell the person behind you to back up???" Maybe tell the orders just waiting for their food to park in a parking stall so I am not stuck waiting what???

I love Taco Bell. And I go there often. But I have recently gone to a different location as I’m passing by. The first time I went, I was in the drive thru and they informed me it would be a 15-20 minute wait!!! I would not have stayed and waited had there not been 2 cars behind me so I could not pull out of the drive thru. So I waited in line for 20 minutes with hungry tired kids. The next time I was able to back out of the drive thru, but again because they said the wait would be 20 min. For fast food I think that is a crazy wait time. But I will no longer go to the location.

How in the heck does it take this long in a drive through? Consistently the slowest drive through I’ve ever been to. Employees are always nice & professional but they’re constantly understaffed and hiring.

Stopped in for a quick bite at 3:25 PM stood at the counter waiting to be helped. No one acknowledged me. There were four people working three cooking and one ordering for the drive-through. I thought I was gonna get helped after the drive-through customer was helped but unfortunately someone else pulled up to the drive-through and, the worker proceeded to take their order as well. Just not a great experience. Obviously poor Management.

Absolutely nothing to get excited about but a filthy restaurant. No excuses as there were 5 people working and three customers inside eating. It seriously looked like a sand pit floor inside. Amazing how these corporations spend millions on advertising only to have utter filth inside it. This was midday during the week. Surely one employee has that broom duty, maybe not. Blame it on covid?

Just a really long wait for indoor mobile pickup. I really shouldn't have to wait a half an hour to pick up taco bell when it isn't even busy enough for that to be justifiable. Choosing to eat here became a time inconvenience. These guys clearly don't know how to coordinate to keep up with demand

Oh my gosh Taco Bell. This is the TINIEST bean burrito I’ve ever seen. It’s mostly tortilla. I came to this store because of how many people were raving about the new location and staff and how the food was made to perfection. Well apparently not. Do better.

I absolutely HATE forced ordering on kiosks!! It takes away the person to person contact. The only contact, " we are 100% kiosk ordering ONLY, said the mgr." Then he calls my name, leaves the order on the counter. Not even eye contact. Or a THANK YOU!!

I went to pick up an online order through the drive-thru window. I got there when every computer froze up! Not their fault. The teenaged kids running the place we’re doing their best to be the IT techs. They got me my meal 20 minutes later, nice and hot, and slightly wrong, yet totally understandable. The four star rating is bcz I feel that the adult managers should have been there to support the inexperienced staff and get everything online. Must get better training for computers going down

Pretty sad that on a snowy day with ZERO customers in their lobby and drive through a taco bell employee directed me to the self check kiosk to place my order. I just left and will not be spending money here in the future. This is how very well known establishments end up closing their doors.

I used to worked at Taco Bell during High school, so I have sort of a love-hate relationship with their food. Anyway, this particular restaurant likes to get it wrong. They really don't pay attention to the customers in the Lobby at all. I always do a mobile order and they have it made, but I can't get it because they won't turn around or acknowledge that I'm standing at the counter. By the time I get my food, it's lukewarm or cold. Still tastes fine I guess. They do seriously have a problem with the potatoes. We all know what fresh tacobell potatoes look like. They seems to always be giving me the nasty, leftover, old potatoes. They just seem to be a little unorganized.

Great place! Workers were friendly and enthusiastic. Wait time was incredibly short. I have never loved Taco Bell but the service at this location was really incredible!

936-I went in to order because I can't understand the words from the drive-thru speaker.....but I was directed to the kiosk to order.....I was the only customer in the place and the only customer car in the parking lot.....I said I hated the kiosk because my hands/fingers are perpetually dry and a kiosk doesn't respond to a dry finger......Please just take my order for two burrito supreme and two soft tacos. The food, by-the-way, was really good. The worker came around the counter and punched my order into the kiosk for me so I could get my food.....GOOD FOR HER.....I really appreciate her thoughtfulness and willingness to assist me. But why can't I just speak to a person who will take my order?

Surly, rude, dishonest emplyees. Especially the managment. If you have an issue with your food or the service, let it go and eat someplace else in the future. If the managment here is confronted with an issue or concern you have, they will lecture you like it's your fault. There is a taco place less than a block away that is %100 percent tastier, safer, cleaner and far less hostile. If you wanted to hate Taco Bell forever, this is the one to go to.

I've had a bad experience every time I've been to this location. Food, customer service, even being closed at random times. Until something changes, I'd recommend taking your money elsewhere.