Featured Reviews


Frequently mentioned in reviews: hotel (23) good (15) Good (11) room (9) breakfast (9) attention (9) super (8) desayuno (8) para (8) atenci (8)
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  • 1/5 Rob T. 1 year ago on Google
    I cannot recommend this hotel. I came to Pucallpa after a week in the Amazon thinking that I could rest here after reading some positive reviews. Upon my arrival there was no hot water. I raised the issue with the receptionist who asked me to wait for an hour. An hour later still no water! They then move me to another room on the fifth floor adjacent to the super noisy street, still no hot water. Next day I wake up and of course still no hot water and the elevator is now out of service. I told the receptionist that I wanted to checkout and move to a hotel with hot showers, she said that she could not reimburse me the second night as I had already paid. Despite raising - again the issue of the hot water- nothing was done. Paying this kind of price for this place is a total ripoff and despite the fact that staff were courteous no action was taken to fix the problem. Stay somewhere else.
    1 person found this review helpful 👍

  • 2/5 Rocío Alejandra Arrué C. 4 years ago on Google
    (Translated by Google) It was generally fine, but there are some details of the customer service that I cannot overlook: One day I left very early, and when I came back in the evening I realized that the room had not been cleaned ... when I called asking, the excuse was that the person in charge of my room had not worked today ... I had to ask them to please bring me a clean towel and shampoo. Breakfast is insufficient for someone used to eating a lot, besides not asking about the type of diet, vegetarian options are reduced to "scrambled eggs". Finally, I called asking for a towel, and when I realized that they were taking a long time and it did not arrive, I called again and they did not answer the phone ... I kept waiting for half an hour until they brought it without receiving any explanation. Only when talking to a girl who cleaned the room in front, I found out that they had no clean towels ... a waste of time not to notify before! (Original) Por lo general estuvo bien, pero hay algunos detalles del servicio al cliente que no puedo dejar pasar por alto: Un día salí bien temprano, y cuando regresé por la noche me di cuenta que no habían aseado la pieza... cuando llamé preguntando, la excusa fue me que la persona encargada de mi habitación no había trabajado hoy... tuve que pedirles que por favor me trajeran una toalla limpia y shampoo. El desayuno es insuficiente para alguien acostumbrado a comer mucho, además de no preguntar por el tipo de dieta, las opciones vegetarianas se reducen a “huevo revuelto”. Finalmente, llamé pidiendo una toalla, y al darme cuenta que se demoraban mucho y no llegaba, llamé de nuevo y no contestaban el teléfono... seguí esperando por media hora hasta que la trajeron sin recibir explicación alguna. Solo al hablar con un chica que aseaba la habitación de al frente, me enteré que no les quedaban toallas limpias... una pérdida de tiempo no avisar antes!!!
    1 person found this review helpful 👍

  • 4/5 oscar fernando diaz a. 4 years ago on Google
    (Translated by Google) Great service. (Original) Buen servicio.
    1 person found this review helpful 👍

  • 2/5 Javier M. 4 years ago on Google
    (Translated by Google) They should put coat racks in the rooms. The water pressure in the showers is poor. Super basic breakfast and it is served after 7am. (Original) Deberían poner percheros en los cuartos. La presión del agua de las duchas es deficiente. El desayuno super básico y lo sirven pasado las 7am.
    1 person found this review helpful 👍

  • 4/5 Luzz P. 4 years ago on Google
    (Translated by Google) The attention of the staff is very good and its location excellent !!! (Original) La atención del personal es muy bueno y su ubicación excelente!!!
    1 person found this review helpful 👍

  • 4/5 Manuel Antonio Otero A. 4 years ago on Google
    (Translated by Google) It's good and it's not expensive. Good treatment and cordial. (Original) Es bueno y no es caro. Buen trato y cordiales.

  • 4/5 ALEXIS S. 4 years ago on Google
    (Translated by Google) Rest easy, breakfast is very basic, they should have more alternatives on that subject (Original) Se descansa tranquilo, el desayuno es muy básico, deberían tener más alternativas en ese tema

  • 5/5 Janet M. 4 years ago on Google
    (Translated by Google) I fully recommend Del Castillo Plaza Hotel, in addition to being super well located, its staff is very attentive and helpful, the cleanliness of the rooms is careful, as they change daily bedding and towels. The rooms are spacious and comfortable. Your air conditioning is a blessing. Similarly, the breakfast they provide is sufficient. The price of the room is reasonable. Finally, if they give you a room towards the street, they will enjoy a privileged and beautiful view. It is a super recommended hotel. (Original) Recomiendo plenamente al Del Castillo Plaza Hotel, además de estar super bien ubicado, su personal es muy atento y servicial, la limpieza de los cuartos es esmerada, ya que cambian diariamente la ropa de cama y las toallas. Los cuartos son amplios y cómodos. Su aire acondicionado es una bendición. De igual modo, el desayuno que brindan es suficiente. El precio de la habitación es razonable. Finalmente, si le dan una habitación hacia la calle, van a gozar de una vista privilegiada y hermosa. Es un hotel super recomendable.

  • 4/5 Kevin Pierre Barra T. 4 years ago on Google
    (Translated by Google) Good attention, you should only vary more the breakfast they offer, the rest more than satisfied. (Original) Buena atención, sólo debería variar más el desayuno que ofrecen, el resto más que satisfecho.

  • 4/5 Victor M. 4 years ago on Google
    (Translated by Google) Good attention (Original) Buena atención

  • 5/5 Francesca R. 4 years ago on Google
    (Translated by Google) Very good place to stay. Good service, excellent breakfast, hasgy facility to go to Plaza de Armas. The only problem could be the wifi (Original) Muy buen lugar paa alojarse. Buen servicio, excelente desayuno, hasgy facilidad para ir a Plaza de Armas.el único problema podría ser el wifi

  • 4/5 Guillermo J. 4 years ago on Google
    (Translated by Google) Clean and quiet environment (Original) Ambiente limpio y tranquilo

  • 5/5 ROCA ETERNA P. 4 years ago on Google
    (Translated by Google) Excellent attention (Original) Excelente atención

  • 4/5 EDWING TONY CAYO H. 4 years ago on Google
    (Translated by Google) A very good place. It has good internet. Receptionist very well presentable. Perfect room cleaning. They offer very delicious breakfast. And an incredible view. It has stairs and elevator. It has air conditioning in each room. The only thing missing is swimming pool or implementing entertainment areas such as gym (Original) Un lugar muy bueno. Tiene buen internet. Recepcionista muy bien presentables . Limpieza al cuarto perfecto. Ofrecen desayuno muy delicioso. Y un vista increíble. Tiene escaleras y ascensor . Tiene aire acondicionado en cada cuarto. Lo único que falta es piscina o implementar áreas de entretenimiento como gym

  • 5/5 Del C. 4 years ago on Google
    (Translated by Google) Very good place to have a wonderful stay (Original) Muy buen lugar para tener una estadía maravillosa

  • 5/5 Masuma B. 8 months ago on Google
    Basic but very comfortable. Clean and located in the center. If those things are what you are looking for this is the excellent choice. The staff is wonderful, located close enough to walk around a town, not much to do beyond a day, good stuff over place for the next adventure.

  • 3/5 Anyelo T. 4 years ago on Google
    (Translated by Google) Good hotel (Original) Buen hotel

  • 5/5 Adrian Zeña A. 4 years ago on Google
    (Translated by Google) A good place to enjoy holidays (Original) Un buen lugar para disfrutar las vacaciones

  • 4/5 Angelito A. 4 years ago on Google
    (Translated by Google) Nice and comfortable. (Original) Agradable y cómodo.

  • 5/5 Karla S. 4 years ago on Google
    (Translated by Google) Good attention, good place. Recommended!! (Original) Buena atención, buen lugar. Recomendado!!

  • 4/5 Rossembert W. 4 years ago on Google
    (Translated by Google) 👍 Excellent (Original) 👍 Excelente

  • 5/5 SUPER S. 4 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 5/5 Luis Mario Retamozo L. 4 years ago on Google
    (Translated by Google) Very good first class hotel, excellent attention and the very attentive and very nice resectionists (Original) Muy buen hotel de primera, excelente atención y las resecciónistas muy atentas y muy lindas

  • 5/5 Richard A. 4 years ago on Google
    (Translated by Google) Good attention (Original) Buena atención

  • 2/5 Percy P. 4 years ago on Google
    (Translated by Google) Comfortable rooms, in a central location, the bad thing is that they charge extra for each visit, even half an hour, they charge you as their other guests and the worst thing is that they have no subtlety to tell you, creating discomfort and bad image before other visitors. (Original) Comodas habitaciones, en lugar céntrico, lo malo es que cobran adicional por cada visita, así sea media hora, te cobran como su fuesen otros huéspedes y lo peor es que no tienen sutileza al decirtelo, creando incomodidad y mala imagen ante otros visitantes.

  • 5/5 Pascal S. 2 years ago on Google
    Very nice and friendly staff. Every time again. Thanks for the service!

  • 5/5 Cathy's v. 4 years ago on Google
    Excellent customer services. Employees are helpful. Easy access and walking distance to everything.10 minutes away from the airport.

  • 2/5 Erick TULLUME G. 3 years ago on Google
    (Translated by Google) Your bathroom is broken (Original) Su baño está malogrado

  • 4/5 Edgaras G. 4 years ago on Google
    Nice hotel, good central place, clean rooms. Had some problems with WiFi sometimes.

  • 5/5 Scott S. 7 years ago on Google
    Clean rooms, inexpensive, and very accommodating staff.

  • 5/5 mark d. 5 years ago on Google
    Awesome stay

  • 2/5 Gonzalo C. 5 years ago on Google
    WIFI sucks

  • 3/5 Esau T. 4 years ago on Google
    Good

  • 4/5 segundo t. 5 years ago on Google
    Ok

  • 4/5 Angel D. 7 years ago on Google
    Affordable!

  • 4/5 Nicolas K. 7 years ago on Google
    Centre of the town, clean and friendly staff who make up for the rather small breakfast

  • 1/5 Manuel Flores B. 3 years ago on Google
    (Translated by Google) Malazo the hotel. Dirty room (not if it was cleaned after the last guest); old furniture; The plugs for the lamp, fridge and TV do not correspond to the electrical outlets or have adapters so they cannot be used. Apart from that, the inefficient protocols against covid19, and the super basic breakfast without options. I do not recommend the hotel for the price they charge. (Original) Malazo el hotel. Habitación sucia (nose si se limpió después del último huésped); los muebles viejos; los enchufes de la lámpara, frigobar y tv no corresponden a los tomacorrientes ni tienen adaptadores así que no se pueden usar. Aparte de ello, los protocolos ante el covid19 ineficientes, y el desayuno super básico sin opciones. No recomiendo el hotel para el precio que cobran.

  • 5/5 Piere S. 3 years ago on Google
    (Translated by Google) Excellent Hotel, best value for money. Basic but better breakfast. Points to recommend: Improve the Covid 19 protocol, not all tourists overlook the use of a mask. Wear a mask inside the cafeteria. They could make a gazebo bar on the top floor. (Original) Excelente Hotel, mejor relacion calidad precio. Desayuno basico pero mejorable. Puntos a recomendar: Mejorar el protocolo de Covid 19, no todos los turistas dejan pasar en alto el uso de mascarilla. Usar mascarilla dentro de cafeteria. Podrian hacer un mirador bar en el ultimo piso.

  • 4/5 eliud r. 3 years ago on Google
    (Translated by Google) All good. Clean, neat, central. (Original) Todo bien. Limpio, ordenado, centrico.

  • 5/5 Kingsley Ayasca E. 4 years ago on Google
    (Translated by Google) Good attention, tidy and air-conditioned limo .. although you still die of cslor (Original) Buena atencion, limio ordenado y con aire acondicionado.. aunque igual mueres de cslor

  • 5/5 Jovita Arirua C. 3 years ago on Google
    (Translated by Google) Nice the auditorium of the Castillo plaza hotel a cozy place for any events or family reunions or for any social events 💖👍😘😘🤩 (Original) Lindo el auditorio del Castillo plaza hotel un lugar acogedor para cualquier eventos o reuniones familiares o para cualquier eventos sociales 💖👍😘😘🤩

  • 5/5 Sofia S. 3 years ago on Google
    (Translated by Google) Good speech, very quiet (Original) Buen arencion mucha tranquilidad

  • 4/5 Cristian M. 3 years ago on Google
    (Translated by Google) Nice, quiet and close to everything (Original) Bonito, tranquilo y cerca a todo

  • 5/5 Claudia V. 4 years ago on Google
    (Translated by Google) Right place (Original) Lugar indicado

  • 4/5 Andrés B. 4 years ago on Google
    (Translated by Google) In the main square of the city of Pucallpa. A good hotel With good attention. (Original) En la plaza principal de la ciudad de Pucallpa. Un buen hotel. Con buena atención.

  • 1/5 SHARMELY MOLERO T. 4 years ago on Google
    (Translated by Google) The receptionist behaved very badly, she was indifferent when she was going out with my baby and she could not open the door nor did she flirt (Original) La recepcionista se portó muy mal fue indiferente cuando salia con mi bebé y no podía abrir la puerta ni se inmutó en ayudarme

  • 4/5 Augusto B. 4 years ago on Google
    (Translated by Google) Good hotel Excellent location and cleanliness (Original) Buen hotel. Excelente ubicación y limpieza

  • 5/5 Robinson Taipe M. 4 years ago on Google
    (Translated by Google) It is a good place, perfect location for anyone who wants to be in the center of the city and enjoy a little of everything that Pucallpa offers around it. Regarding the hotel, I expected it to be cleaner and more careful, because some things were not in perfect condition such as the air conditioning. Regarding the service, I do not have any observations since at all times they were very friendly and helpful. (Original) Es un buen lugar, perfecta ubicación para quien quiera estar en el centro de la ciudad y disfrutar un poco de todo lo que Pucallpa ofrece a su alrededor. Respecto al hotel, esperaba que sea más limpio y cuidado, porque algunas cosas no estaban en perfecto estado como por ejemplo el aire acondicionado. Respecto al servicio, no tengo alguna observación ya que en todo momento fueron muy amables y serviciales.

  • 4/5 Alejandro V. 4 years ago on Google
    (Translated by Google) Very comfortable quiet in front of the main square (Original) Muy comodo tranquilo frente a la plaza de armas

  • 4/5 Carlos M. 4 years ago on Google
    (Translated by Google) A nice cofortable and central hotel (Original) Un hotel bonito cofortable y céntrico


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