Please do not book with this disgusting company. Within the first 30min of meeting our disrespectful tour guide, I kept trying to contact the company to pick us up. They kept looking at our messages through WhatsApp and ignoring us. Whenever I would ask our guide a question he would ignore me. He just looked like he hated being there. Once we finally got back to the city ( right before the second part of the trip) we told the company we didn’t want to do the rest of the trip. We asked for our money back and Nancy only wanted to give us HALF. When we only stayed one night !!! Even when we could’ve gotten picked up the same day but they ignored us ! Please don’t waste your time here. Please check out the wasai lodge about a block away in puerto Maldonado. Wayyy better service. And the guides aren’t creeps over there.

(Translated by Google) Do not stop going Carlos is the most! The best travel agency in Puerto Maldonado. (Original) No dejen de ir Carlos es lo máximo !!! La mejor agencia de viajes de puerto Maldonado.

Me and a friend recently participated in the 4d/3n trip to Macaw Clay Lick and Sandoval Lake, and were very dissatisfied with the first half of our trip. There are several reasons for our unhappiness, but first on the list is Robin, our guide. He was incredibly unfriendly and not welcoming at all. The 3 excursions we did with him, he barely spoke, offering little to no interpretation about anything we saw. What little he did offer was spoken only to those that were next to him, not to the whole group. For those of us that are slower (me), this severely limited the enjoyment of Monkey Island and Sandoval Lake. While I understand that these are wild environments and animals cannot be summoned on command, there is so much else that could be explained - the trees, insects, plants, ecosystem as a whole, etc. At a minimum, I expect a guide to talk about the place they are guiding, but a good guide will chat with their participants, and learn about them and their interests. Robin definitely did not do this part - I felt like a number, not a participant. Compounding Robin's silence was his unresponsiveness and irresponsibility. On the Sandoval Lake hike, I fell and hurt my leg pretty badly - bad enough that one week later, it is still swollen and hard to stand and walk on. Even though several of our group stopped to help me, Robin was so far ahead he had no idea what had happened and didn't slow down or offer a rest once he knew I was injured. I recognize the risks of going into the environment and don't blame him for my fall, but I also don't expect my guide to be completely indifferent to one of his group members being injured. Another issue that we had was with the lack of communication and coordination from a number of members of the staff. Because of our itinerary, we brought our bags to the lodge prior to the Sandoval Lake hike. We were questioned harshly by the lodge manager and made to feel like we didn't know what was going on, like we had the problem, even though we were following the directions provided to us. This was the first of many crossed signals throughout the day. We were told that we would be provided with lunch when we got into town, as we had eaten breakfast at 4:30 am, but when we arrived, no one knew what we were talking about. We appreciate that we were taken to get lunch at a local restaurant, but would have preferred clearer instructions. We then got into a truck to speed down the highway - only to suddenly pull over and be told to get into another, unmarked vehicle. As female travelers, you can imagine that this was initially worrisome to us - there was no explanation that transferring to a different truck was the plan. A simple sentence at the beginning of the drive would have gone a long way to keep us from feeling anxious. When we arrived at the Tambopata lodge, there was initially no one around to tell us what was happening, capping off a day of disorganization and confusion.

Great place to stay and see the jungle, three course meals included. Would have benefited from having ice for cocktails and more choice at the bar. Tour guides were all very friendly. Nice pool.

(Translated by Google) Poor food, good sightseeing (Original) 吃的太差，观光不错

(Translated by Google) Very expensive was the tour that offered me the highest price and without any extra or additional benefit they just see that you are a tourist and want to charge more, happily at the front, hire a half price tour of what they told me. (Original) Muy caro fue el tour que me ofreció el precio mas alto y sin ningún beneficio extra o adicional simplemente ven que eres turista y quieren cobrarte de mas , felizmente al frente contrate un tour a mitad de precio de lo que me dijeron ellos .

(Translated by Google) Good tourism company attended by the same owner ... Thank you very much Carlos for attending the gymnastics delegation of Tacna in the downtown hotel and the tour to the island of the monkeys and the lodge inside the reserve loved them all. .. Especially children ... (Original) Buena empresa de turismo atendida por el mismo dueño... Muchas gracias Carlos por atender a la delegación de gimnasia de Tacna en el Hotel del centro y el tour a la isla de los monos y el lodge dentro de la reserva les encantó a todos... Sobre todo a los niños...

Past reviews we have seen that weren't great were completely without merit. Food was great, guides were great and we saw a ton of things we weren't expecting to. A list of what we saw: capuchin and howler monkeys, anaconda, caymans, capybara, giant river otters, tons of macaws and other birds, tarantulas and all sorts of insects. Very professional group, picked us up from the bus station on time and everything that was listed we did, plus more. Would easily recommend to others.

I wasn't sure what to expect from the below reviews... but honestly, this was one of the BEST things we have done in South America on our travels thus far!! We did the 3 day / 2 nights expedition with Luis as our guide who was fantastic - On the guided tours he had eagle eyes and seemed to know everything about every plant and animal we saw along the way, without ever seeming rushed or worried about the time despite our constant questions. He was also helpful and informative for the ayahuasca ceremony I did through the company (which was fantastic) and he always had great stories to share at the dinner table. We saw heaps of monkeys, caiman, giant otters, capybara, trantulas, turtles, weird and wonderful trees and what seemed like hundreds of types of birds. The river kayaking, fishing, canopy walk, zip lining, night walk, Sandoval lake tour and monkey island trip were all fantastic activities and the company was really flexible with us customising our activities a bit and getting us back in time for our night bus! The accomodation lodge was clean and bug proof with a personal hammock and a nice cool shower to escape the Amazon heat (trust me - you won't want it hot). The food was great and the spare time activities (swimming pool, hammocks, Jenga, fusbol, pool table...) were a great way to meet other guests too. Over all 10/10, 5 stars and I highly recommend!!!

This place was awesome! Really fun experience, however I was blessed, I got an awesome group, food, and got to see tons of cool animals including a sloth and an ocelot! We also had Fernando who was like the best guide. Really fun experience, felt like it was worth the money, and just was quite enjoyable all around. No bugs in the room, fit 5 stars for my standards of living being in the Amazon.

We room the 4 Day/3 nights trip. 1 nights at Tambopata and 2 nights at the order Tambopata is very Nice. Nightwalk, birdwatching and Clay kick where very Nice. Sandoval make was alsof very Nice. Our guide Louis was wonderful and we saw kits of birds, kayman, spiders etc. IT was intense. Only the beds at the second Lodge where bad. ( Please change the matrassen)The rest was fine.

(Translated by Google) Very good company to visit and experience the Amazon. Everything very well organized. (Original) Muy buena empresa para visitar y vivir la amazonía. Todo muy bien organizado.

We had a great time! Everythig was well organized, lodge was clean, the food very tasty and our guide Jonathan was so enthusiastic about the nature and animals. The best guide we have met in all of Peru! I can recommend this tour organization for a 100%!

Highly recommend doing a tour with Luis, especially if you are English-speaking. He was very very knowledgeable about the jungle and went the extra mile to educate us and show us the wildlife. We did the one day Chuncho Macaw Clay Lick and saw so many Scarlet and Red-Green Macaws. It’s clear that Luis cares very much about the environment and the conservation of the national reserve. Could not recommend him more!

Don’t go for this unless all you need is a scammed tour package where everything is a setup. Their jungle and night walk is a total scam. All you get is a backyard walk behind the lodge for an hour where all you see are some grasshoppers, crickets, stick-insects and spiders. The monkey island was the worst, they got 5 monkeys in the island, they are rescue monkeys just brought to that island. So don’t get fooled by the name ‘monkey island’ expecting to see a natural island habitat with loads of monkeys, you’ll be disappointed and the tour is barely 10 mins because you’ll see all the 5 monkeys in the first 5 to 10 mins. Also, their visit to the native family is another blunder where they take you to a shed and a women who pretends to be a native come out and do more tricks like making fire with a stick and making cotton thread. So, if you are looking to experience some real bits of Amazon don’t book with them. On the other hand all you need is a lodge to relax for 3 or 4 days, where you don’t do much during the day, then go ahead. Although the pool is dirty and the water is not filtered and they change the water every two days. Just do some research and book with someone else if you want an authentic Amazon experience than this one which is all a tour package setup. Additionally, when you book with their agent in Cusco, they say the clay lick is included in the price but when you get there, they tell you it’s an extra 50 USD.

(Translated by Google) Very good attention and no failure in the organization (Original) Atención muy buena y ningún fallo en la organización

(Translated by Google) One of the best places that a person can visit, totally recommended (Original) Uno de los mejores lugares que una persona puede visitar, recomendable totalmente

We had 2n/2d eco jungle tour with Carlos Expeditions. Our guide Borris was great, always helpful, smiling and has a large knowledge about jungle. Lodge was also very good. Prices are affordable. Recommended!

Juan was the best guide and the lodge was really clean and tidy not sure what the other bad reviews are about.. also the food was fabulous. Best company in Puerto Maldonado. Would strongly recommend not doing the Ayuhuasca ceremony with them though, as it was not legit and not a proper Shaman just a random local man who took the medicine with us and was high as a kite for the rest of the session. He didn’t attend to the group or help us at all during the session.

Generally the tour into the Amazonas is ok if you are looking for something more relaxed. The lodge is pretty luxurious for the fact that it's in the middle of the Amazonas, but don't expect a 5 star hotel like resort. The food was pretty simple & at times boring. The tour itself is set up super touristy. You have a few walks here and there for not more than 1,5h. There is only "classic" things to see in the Amazonas, like tarntulas, many insects & birds, but hardly any "cool & real" animals the Amazonas is known for. The agency is pretty unorganized. We asked if we can get picked up at our hotel and drive to the agency before the tour to leave our luggage there, but instead of picking us up by car, they send someone to our hotel, who walked all the way 20mins to the agency with us. They kept forgetting, who had which food restrictions and when we returned to the office at the end they told us to wait 30mins until the Taxi comes... The monkey Island for example is extremely touristy. You just get there, feed wild monkeys with fruits and leave after half an hour. Our guide also interfered in nature, by throwing caterpillars into the water instead of putting them somewhere safe and touching every spider net & whatever he found. So the awareness of not touching nature and not destroying it wasn't really there. It just wasn't what I expected. Only little "real" nature and more touristy relaxing at the lodge, which was nice though. To my surprise they even had wifi, but it hardly ever worked. The team was nice in general. You could talk, swim and play volleyball with them and they were really friendly.

I loved my 3D2N jungle tour with Carlos expedition. They have fair prices and the amazonica lodge is just perfect. We saw lots of wildlife and really enjoyed our tourguide Paul. WOULD RECOMMEND!

We had a tight schedule and Carlos was able to accommodate us for two separate tours. We did the Macaw Click and Lake Sandoval. Itzi was our tour guide for both. He speaks English well and is very knowledgeable. We found the prices fair for thier services. We did not stay overnight at the lodges but both properties are well kept. Food was great.

Excellent guide and good English speaking people. Very well organized. In difficult weather (cloudy) we spotted a snake, a tarantula, caymans, birds and much more. I did the 3 days, 2 nights tour and visited the Macaw Clay Lick and Sandoval Lake as well. I would have given it 5 stars if there wasn’t a construction going on in the first lodge. The construction was disturbing for me, but not for the other tourists I have spoken to. The room in the first lodge was excellent. The room in the second lodge could be much better (the matrass/bed was really old). Overall I still think it’s a good deal (even though it’s pricy) when I compare my experience to stories of other people who paid less.

Amazing place, we did a 2 night tour. We saw loads of animals even river otters, and our guide Alonso was amazing to. Would recommend.

We (5 Wisconsin, USA, 1 North Dakota, USA, 3 Arizona, USA and 1 Australian) stayed 4 days/3 nights. The grounds were beautiful, the staff friendly and helpful, the experiences were incredible and our guide Grimaldo was very friendly, knowledgeable and patient!

We have booked our Tampobata 3days/2nights tour in advance (online, with certain amount paid in advance). Our stay was fantastic. Our tour guide Dino spoke fluent English and was a person truly interested in the jungle, with deep knowledge and profound respect of the nature. The lodge was much nicer than we expected and it turned to be a great place to relax after our exhausting hikes in the Cusco area. Food was a bit boring, but still fine. All the accompanying services (e.g. Cruz del Sur/airport transfers) worked reliably too. Overall, Carlos expeditions is a very reliable and friendly agency.

(Translated by Google) I was staying at the lodge monte amazónico and did the activities with them. I spent some great days in the jungle, the lodge excellent with good treatment by the staff. Thanks to jungle Paul who accompanied us and did everything possible to see the maximum number of animals, monkeys, alligators, otters, deer, tarantulas ... A great vacation! (Original) Estuve alojado en el lodge monte amazónico y realize las actividades con ellos. Pasé unos días geniales en la selva, el lodge excelente con buen trato por parte del personal. Gracias a jungle Paul que nos acompaño e hizo todo lo posible para que viéramos el máximo número de animales, monos, caimanes, nutrias, venado, tarantulas.... Unas vacaciones geniales!

(Translated by Google) Good jungle excursion agency. The only downside is that they do not notify you that if you have the flight in the afternoon you have to wait at the agency from 9 in the morning because they have no more boats at noon ... Very nice owners. And in the logde eats amazing. Do not change the cook. A crack with a football shirt and flip flops. (Original) Buena agencia de excursiones por la selva. La única pega es que no te avisen de que si tienes el vuelo por la tarde tienes que esperar en la agencia desde las 9 de la mañana porque no tienen más botes a medio día.... Los dueños muy majos. Y en el logde se come increíble. No cambies al cocinero. Un crack con gorra camiseta de fútbol y chanclas.

(Translated by Google) We spent 3 days in the Amazon rainforest with Carlos expeditions, in clean cabanas made of wood for 3 or more people (we were 2 and had our own room and bathroom), in a very peaceful environment with swimming pool. Our days were not too busy (we just have to get up very early for some expeditions) but so much better, it allowed us to enjoy this idyllic setting! The food was good (we could have even eaten a little more;)) and the expeditions just amazing and unforgettable ... breathtaking! Our guide was super nice, he was not perfectly bilingual (he spoke just a little English) but it was not important since I speak Spanish, otherwise it would have been more problematic & it could be one of the only points to improve, but otherwise nothing to say! At this price I think it is difficult to find better! We were there in July and there were not many people, we were not much during our expeditions (sometimes even two only)! All conditions were met to spend a wonderful stay in a setting so peaceful and magical .. I recommend this agency! (Original) Nous avons passés 3 jours en forêt amazonienne avec Carlos expeditions, dans des cabannes propres en bois pour 3 personnes ou plus (nous étions à 2 et avions notre propre chambre et salle de bain), dans un environnement très paisible avec piscine. Nos journées n'étaient pas trop chargées (il faut juste se lever très tôt pour certaines expéditions) mais tant mieux, ça nous permettait de bien profiter de ce cadre idyllique! La nourriture était bonne (on aurait même pu manger un peu plus ;) ) et les expéditions juste incroyables et inoubliables... A couper le souffle! Notre guide était super sympa, il n'était pas parfaitement bilingue (il parlait juste un peu anglais) mais ce n'était pas grave étant donné que je parle espagnol, sinon ça aurait été plus problématique & ce serait peut être un des seuls points à améliorer, mais sinon rien à redire! A ce prix là je pense qu'il est difficile de trouver mieux! Nous y étions en juillet et il n'y avait pas beaucoup de monde, nous n'étions pas beaucoup non plus lors de nos expéditions (parfois même à deux seulement)! Toutes les conditions étaient réunies pour passer un superbe séjour dans un cadre si paisible et magique.. Je recommande cette agence!

(Translated by Google) The tours are acceptable, a bit chaotic since they must wait for all the people to gather them, on the day tour to Lake Sandoval there are few animals, better go early in the morning, above the guide took us along the opposite shore where they usually are the otters (Original) Los tours son aceptables, un poco caóticos ya que deben esperar a todas las personas para juntarlas, en el tour de día al lago Sandoval se ven bien pocos animales,mejor ir de madrugada,encima el guía nos llevó por la orilla contraria donde suelen estar las nutrias

(Translated by Google) Very friendly and attentive. (Original) Muy amables y atentos.

(Translated by Google) Very professional (Original) Muy profesionales

(Translated by Google) Just say that I loved the service (Original) Solo dirr que me encanto el servicio

(Translated by Google) Perfect! (Original) Perfecto!

They have a pretty good eco lodge and tour was generally good. We had a lot of free time, and the ‘3 day’ itinerary isn’t really 3 days. You could cram the activities into 2 easily. Also, book in person at Cusco or something. I found out I paid the same price for 3D/2n as ppl doing 4d/3n in my group. Was pretty salty about that :/

Our family of 4 did the 4D/3N trip and had a great time, saw plenty of animals from macaws, hoatzins, monkeys (3 types), capybaras, caimans, agoutis, deer, tarantulas and much more, even though it was the wet season. Simple accommodation and very hot/humid (at least in wet season) but worth it. Plenty of filling food even with 3 of us being vegetarians. Henry was our guide and was great, especially once you get used to his sense of humour.

(Translated by Google) Very beautiful, we loved it! (Original) ¡Muy hermoso, nos encantó!

(Translated by Google) Impeccable accommodation and total service. Food tasted for everyone. Super guides are Daniel and Henry. I recommend. (Original) Bezvadné ubytování a celkový servis. Jídlo chutnalo všem. Super průvodci jsou Daniel a Henry. Doporučuji.

(Translated by Google) Excellent service, very helpful girls in the agency. In the lodge everything very well: the room, the guides, the meals and the excursions. Highly recommended this company, thank you; (Original) Excelente atención, las chicas muy serviciales en la agencia. En el lodge todo muy bien: la habitación, los guías, las comidas y las excursiones. Muy recomendable ésta empresa, gracias;

We booked a 4D/3N tour through Vertigo Travel Peru in Cusco. The tour started four hours late but we tried to stay positive and the following day we were rewarded with 3 jaguars. But once we got back to the lodge it went down from there. Jonathan our guide realised Vertigo promised us a tour focusing on birds and wildlife and lots of jungle hikes to increase our chances of wildlife. He wanted to lump us with the other couples itinerary which involved zip lining, fishing and many activities we didn’t want to do. We said we wanted to walk through the jungle more to increase our chance of birds and animals. Then without making eye contact with us, in front of us said to the other couple that we were like an Israeli family who had a list of animals they wanted to see and were angry when they didn’t see them. Firstly this was racist and secondly irrelevant. We know nature is unpredictable but sitting at the lodge or zip lining won’t increase our chances. We said we were promised several walks a day from Vertigo but he said he was tired and overworked as Carlos Expeditions makes him work 26 days in a row. I said I’m sorry you are being exploited but he didn’t acknowledge me. From that moment on he barely spoke to us, looked at us and it made it very awkward. He was having erratic mood swings that only applied to us. I tried to joke and be friendly with him to lighten the mood but once he yelled at me for patting the cats at the lodge as we were supposed to be leaving but the only reason I was patting the cats was all the Peruvians were late and still eating breakfast so there was no point rushing when they were holding us up anyway. Then when the local Peruvians rocked up 10 minutes late he was so kind and friendly to them which upset me. Jonathan was aggravated when I asked questions about the wildlife and very temperamental when we wanted to look at the birds ofperu book, so we had to do all the identification ourselves but was resistant to let us do it. There was a massive lack of communication between companies, staff and guides. And they would only let you know about an activity half an hour before it was due to start. We were promised binoculars but they had none. Jonathan didn’t even have a torch so I had to stumble around in the dark with my iPhone light because I gave him mine. They spoke and complained about us in Spanish, even laughing at us. All I did was try to be kind to him but he was egotistical and grumpy and I think once he knew he had crossed a line when we left he never said goodbye, so he was aware his behaviour was terrible otherwise he would have been interested in receiving a tip and coming to the dock to shake our hands. I only tipped Roni the chef who always smiled and was very polite and catered for my allergies. The last I saw him he was having shots at the bar and when I asked about the bird book he acted like I’d asked him to swim the length of the amazon river. This company lacks communication and integrity and their staff are mad because they are overworked and take it out on the clients. Jonathan had poor customer service, he shifted the blame to everyone else. He acted like he loved the jungle but was in a foul mood anytime before we entered it. They had preferential treatment for local Peruvians and not once did he engage with us on a personal level. This company needs training in customer service and organisational skills. At least just talk to each other. It’s a shame because the accomodation is the nicest we have had in the jungle so far and the food was quite good. But if you don’t have the people skills. People don’t want to be treated like garbage in an isolated part of the jungle when it is just you and the guide. If they want tips they have to be kind and friendly. The trip would have been five stars if it wasn’t for Jonathan.

My husband and I did the 3 day/2 night Lake Sandoval. We had a blast! We saw so many animals, including lots of interesting insects and birds. We didn't think there was too much free time at all. I think people don't understand that it was approaching 100F during the day, so they didn't have us go on walks or anything. You just need to relax near the pool or bring a book to read so you have energy for excursions in the morning and evening. We loved our guide, Tito. He has a great sense of humor and has tons of experience. I think most of the negative reviews come from people who are, how shall I say this? Prissy pants. If you don't find birds/plants/insects interesting, I can't imagine why you would want to do this tour in the first place. The experience is all about the Amazon, as it should be. That being said, I'll try to hash out some details that caused some of the others in our group to be a bit grouchy. 1. There is no wi-fi. Why would you need wi-fi in the Amazon?? 2. Power is only on from 6pm-9:30pm. This is an ECO lodge. As in they care about the rainforest and want to have least impact as possible 3. There are not many bathrooms available during excursions. During your hike to Lake Sandoval, you'll go at least 3 maybe 4 hours without access to a toilet 4. The meals are light. We were hungry a lot because you sweat out all your calories. Bring snacks. 5. The canopy walk involves putting on ziplining harnesses. You need to walk up wobbly steps and hook yourself into the bridge 6. This is the wild. Some groups saw zero animals. Our guide told us it also depends on how interested the group is because if no one is helping him look for critters, there is less chance that they'll be spotted. 7. My only complaint is that check in felt like a disaster. They drive you in a van from the airport to the office. Then they checked in each group, took at least 5 minutes per guest to pay and get their passport info written down. So we had to sit in the hot office for 40+ minutes before getting on the boat. Anyways, these are just helpful hints. We absolutely loved our time at the lodge. Some of the other people in our group complained about everything though, which was really annoying. So don't be one of those people. If you walk around on the grounds, you'll see lots of animals too. We had spider monkeys behind our cabin.

We did a two day tour of Carlos Expeditions' Monte Amazon Lodge. The service was punctual, the tours excellent. Great value. Our guide, Daniel, spoke English very well and had an in depth knowledge of the jungle.

(Translated by Google) Excellent (Original) Excelente