The intial point of contact was horrible. I bought my family there for my wife's birthday on CHRISTMAS. The cashier was telling the staff not to accommodate my wishes which was simply to move a empty table outside so we can celebrate She is commonly rude, with a attitude on her face as if she is the owner. I never complained unitl today when it effected my plans for my family and could not patronize my friends establishment One person effects the decisions of the entire staff and we left and went to the restaurant across the street which provided us with a much efficient service & point of contact Puerto Plata is a INTERNATIONAL CITY with people vomincfrom around the world and locally like myself This isn't a REFLECTION of the ownership just a few people who don't refkector represent the ownership well and thought is was funny that I took my wife's birthday party which would of increased to 20 new patrons as our guest that I bragged about the ownership who I considered friend's /O\ I appreciate the service atmosphere RESPECT given to our celebration at EL BERGANTINS directly across the street UNBELIEVABLE

It’s a very nice place for couple date and family time but they need to improve their customer service.

Upon entering this empty cafe my wife and I were stared at by two workers. They didn’t welcome us nor acknowledge our presence. We sat ourselves down and waited for one of them to approach us and hand us the menu. 20 minutes passed by and it never happened. We saw on the tables that there were QR codes that you could scan to upload a digital menu on your phone. We scanned thru the items on the menu and realized everything was overpriced. So we decided to leave. Please go somewhere else if you are looking for good service and fair prices. Edit: I visited on a Wednesday not a Sunday. Reading your response you clearly did not talk your to your employees and investigate this incident to try to find solutions on how you can improve your establishment ,instead you opted to reply right away to defend yourself. Tourists you are better off visiting places like: Rincon del Cafe, CF 45 or Lis and Liz. With this kind of response, no wonder this place was empty!

Cool place to try. Nice view. Would go back here again.

This place is the best kept secret in town. Food was amazing and our server Ramon was on point. The pizza was so good we went back just to get another one to go. Yep, we’ll be back.

Amazing view, nice food and a good price 👍🏻

We had such a wonderful dinner. The taste is amazing.

Great kitchen while most of other restaurants remain closed.

Excellent service, great food and views. A quiet place to let your imagination fly while having a good meal. Give it a try and experience it yourself.

I Loved your place, awesome coffee and cheesecake. Stacy our server was so helpful, fantastic service. I highly recommend!

Very nice terrace on the first floor. We had a fresh and tastful sandwich and a tortilla.

Here I found the best flan that I ever ate in my life, it’s really awesome. I like this place

Very good and yummy meal. Very clean place.

Best Chicken Crispy I have ever eaten. Tacos are great as well. Highly recommend.

Delicious drinks, nice view from the terrace. Good prices and excellent service.

The chocolate covered coffee beans are delicious as is the hot chocolate. Friendly service and great prices.