Do not sign up for a timeshare meeting! It’s the worst experience I have every experienced at any resort! Constant harassment, my sales consultant Tanya was rude, she also threatened to charge us if we left after the required time. We were stuck at breakfast with her constant sales pitch and given a ten percent voucher for our time. 6 hours later after bouncing around to 5 different closers they finally releases us. The pricing started at 18k and went down to $2.5k. The 10 percent gift and free buffet breakfast are not worth the strong sales harassment my advise is don’t go! The room is pleasant however they will not grant a ocean view request nor let you check in early before the required time of 5 pm. So don’t get to the hotel early! We waited in the lobby for 3 hours with no room! This will be my last vacation at this resort And definitely not purchasing.

I would've stayed somewhere in Puerto Vallarta if I were to do the trip over again. For one, the check-in process felt somewhat grueling. It took a while and our rooms weren't ready even though we checked in around 6 PM. After the check-in process was finished, we figured we would find somewhere to eat while waiting for access to our rooms. However, we were quickly stopped by someone trying to schedule us for a three-hour presentation the following morning regarding a Vidanta membership. We were tired and hungry from travel and kept saying "no" but he was very persistent and said we "had" to schedule it. Eventually, we were able to deny the presentation, but people try to sell you tours and such throughout the stay. Furthermore, the place is huge. Just leaving the hotel can take around 20 minutes or more. You will have to walk or catch a shuttle from your hotel to the taxi stand, then it takes a while to actually leave the large Vidanta property. There are really no upsides to how big it is though, because there are unspoken rules designating each area for certain guests. For example, we were told the lazy river is only for members of the Grand Mayan. The pool nearby is also for Grand Mayan guests, which is unfortunate because it is the only cool, refreshing pool on the premises. Even the nice, shaded palapas on the beach are reserved for members of the Grand Mayan. We were kicked out of these as well, even though designations are not clearly indicated anywhere. There are a lot of unspoken rules that made the stay annoying. This is not to mention the extremely corny and expensive fourth of July party complete with an uncle sam on stilts where they couldn't manage to seat our party of 8 together, even though there were open tables everywhere. The premises are beautiful, but I wouldn't stay here again.

Absolutely awful customer service. I had a slightly see through white dress with black underneath. My daughter got me completely wet as she threw her water at me. After walking a very long distance to several restaurants I was denied service because of my "bathing suit" dress code. The manager was looking at me to try to decipher what I was wearing underneath my dress. This experience alone makes me so grossed out with the place and service. I would not come back. Housekeeping assistance has been slow as well. They should be more customer service oriented, specially when they see you pushing stroller and carrying babies. Awful service.

WORST EXPERIENCE EVER ! UNSAFE!!! Worst experience ever. Don’t come if you expect security, feeling safe in a family environment. My pregnant wife and I (with my two year old in arms) were threatened multiple times by a guest, next to two staff members and front of a security camera. Hotel response was absolutely NONE!!! They were only interested in keeping me quiet and not be heard by other guests when talking with them. Beyond that kids pools are filthy, rooms have sofa with stains and teared. Beach is not good. Food is ok but priced same as you go to a nice hotel buffet (Marriott) in US. Not worth the trip.

This is a timeshare property with a very aggressive sales pitch. If you are going to just use the amenities it is a beautiful setting. Grand Mayan rooms are showing their age. The two bedroom suite functions really really well for a big family. The kitchen is well stocked with pots and pans and dishes. If you want to cook some of your meals there a quick ride to Walmart is $24 round trip. Resort food and drink are American prices with a beer $6 mixed drinks 10. Most of our dinners ranged 30 to $40 per person. They request you not to use cash anywhere. They will only give change in pesos. Staff for the most part are friendly and hard-working. You can tip them with cash if you add tip to a bill they don't get it because they are all on salary.

Absolutely awful customer service. When we arrived we were greeted by a hostess with an awful attitude. She said we were early and no rooms were available. Which we agreed and we knew check in was at 5:00 pm we arrived around 3:30, we did not mind waiting. Any question we asked she answered like if she was bothered. Then all of the sudden she left and another person came to help us. This other receptionist was very kind and friendly and answered our questions. One room for the reservation was ready our friends were able to get in their room quickly. They told my husband that they will call him as soon our room was ready they never did. My husband has to go back to reception desk around 5:40 because no call had been made. He gets there with one of the employees with a bad attitude he said “what do you need” excuse me!! He was offended saying they did call me husband to let him know that the room was ready. And again another person took over. We get to our room only one key works. My sister needed to exchange dollars for pesos she was ignored stood in line for 10 min. The next day we get to the pool, we wanted to order snacks and drinks every single waiter ignored us. Until we finally got the attention of one he was with a bad attitude, like you’re wasting my time attitude. We are members of vidanta and your on vacation this is the worst customer service we have ever experienced.

If you booked this place based on Vidanta marketing you will be be disappointed. Access to Vidanta facilities is based on rank of your hotel, and this is lowest ranked in the resort. Long walk to the only pool you can use, although I liked that pool's restaurant (Balche) better than the other pool-bar restaurants (you can eat at almost any restaurant in the resort).

We where invited by a couple (friends) to their destination wedding, at the check in we where questioned and not informed of anything very condecending in their approach and annoyed at the fact that we asked questions as first time guests. Our experiences with restaurants & conceirge where similar very matter factly and the facade of niceness is quickly taken away by the simple interactions with them. The views are amazing of the resort, the rooms are simple but the customer service was not even good in comparison to motel 6 standards.

They held us back at the entrance for 20 minutes saying "me dan desconfianza" they misspelled husband's last name and could not find us on their list. They didn't take us to the Mayan I Palace they took us to the Grand Bliss and forced their sales pitch on us pretending it's their welvoming team. In addition even though check in is at 3pm they didn't have a room for us until 6pm. We had 2 children staying in the adjoining room screaming and crying non stop. It took 2 days of asking for a change. On the third day of requesting a changw they asked us to exit the room at 10:30am and told us they'd call us when room was ready. It was 9pm and they still had not called. A bottle of water is $8 if a server brings it to you. This is like a laberynth or a maze, a Tom Sawyer pristine, huge island/ jungle once you come in it is very difficult to get out so you're forced to consume and stay on property, unless you walk about 30 minutes on the beach to escape. The staff has been spectacular. They're nothing but hardworking and kind. The corporate concept is what gets to us... they'll squeeze as much as they can out of you without any shame.

This is our second visit to the location. Great service, activities and selections for eating establishments. The pool activities are entertaining, relaxing. Today Hipolito amazed us with his sleight of hand card tricks.

This really is a lovely facility. The ground are immaculate. The people are so dang friendly. They try so hard to make your stay enjoyable. The pools are clean and well cared for. There towels are kept poolside. They are folded or rolled depending on what pool you are at. But the towels are nice and soft. I've been to resorts even here in the US, where the pool towels are old and worn out. We loved the attention that the pool waiters gave to us. Once you start ordering drinks or food, they'll be by regularly to check on you and see if you need anything else. We stayed at the Grand Mayan we had a two bedroom suite. Both rooms were private with their own entrance from the hallway. There is a large living area with two couches and trundle beds underneath them. There is a table with seating for four and a bar with three barstools. We had a four burner cook surface and a medium sized fridge. We didn't take advantage of the cooking facilities, however we did have breakfast food that we did everyday. At the pools we ordered quesadillas and nachos for lunch. And then normally we ate out at one of the restaurants on site. The restaurants weren't cheap... That's for sure! We spent more at the restaurants on the Vedanta campus that we would ever spend back home in the States. But we were on vacation and went into it knowing about the high cost before we left home. One night we went to the top of the Plaza (the main building and gathering place) and we had street tacos for dinner. That was our less expensive dinner by far. I know that there are a lot of families that make it a regular part of their weekly menu to make their vacation dollars stretch farther. We loved the place and look forward to going back and taking our family.

Have been a timeshare owners here for 20 years. Never had a bad room before. Our reservations we’re made in December 2021 so we should have been at the top of the list for a good reservations. We had master suite with 2 bedrooms which we had requested a higher level room. The room was on 3 and all you could see were thick palm fans. We beg to get a different room. We were told if one became available. NO one should have this room. You were all closed in. One of my guest was allergic to the foliage. Each day we requested a new room still not available. Very disappointed in Mayan.

Great place--to visit. We only had a couple of people with attitudes. The valet was the worst. I had filled this out prior to getting our car. She was not the person you want to be the last thought after a good week. The only other issue we had is the loud family that stayed next to us that were loud throughout the night and they were also smokers.

Fabulous property! Expansive grounds which makes it inconvenient to get off the property but strenuous amenities. The continual timeshare sales pressure is annoying but that is how they have grown the business.

Been a member for 23 years at the Mayan Palace and have never been so disappointed. We have NEVER got an ocean view room even asking in advance for the accommodations. Room is the worst I’ve ever been in! Bed sheets stained, blanket’s dirty, no hot water, leaky kitchen sink, TV doesn’t work, etc…Asked for new bedding only got new sheets.? Typically housekeeping comes twice a day, not anymore? Needing 3 beds made and still not done at 10 pm, called housekeeping will be the shorty, 10:47pm still never showed!! Meeting on Tuesday for an owners meeting on “What’s new at the resort”, well they are going to hear what I have to say vs what’s new at the resort! Pool and dining great! Rooms accommodations not good!

Rooms smell bad right when u enter. Internet and hot water do not work. Bed sheets were stained and the surfaces weren’t sanitized. Cleaning service only came occasionally. Hotel is really far from the beach. Everything is super expensive and it takes 20 minutes to get off the property via cab.. Not worth your money for a timeshare or a stay! Although staff are friendly for the most part, and the overpriced food is still decent quality

Top Notch Resort and and Amazing staffs (bottom to top of the chain). Shout out to Mr. Arnoldo at the Grand Bliss Pool. He's an amazing guy! And to our bartender Edgar! Hope to visit Vidanta Resort again soon! Gracias Por Todo!

Facility was nice but I was disappointed that many areas and activities were not available to us. People were wonderful and best part of the visit. I am an owner but now wish I wasn’t.