1/5 Isaiah R. 10 months ago on Google
If
you
don't
speak
Spanish
stay
away.
My
family
(with
3
children
3
years
old
and
younger)
attended
this
McDonald's
multiple
times
during
our
vacation
in
Vallarta.
The
first
few
times
we
really
enjoyed
it
and
the
staff
were
good.
They
always
had
at
least
one
staff
member
that
was
able
to
speak
English.
The
last
time
we
went
to
the
McDonald's
it
was
the
worst
experience
we
have
had
at
any
McDonald's
in
the
world.
We
waited
over
45
minutes
for
our
food
and
were
denied
a
refund.
The
staff
declined
to
even
have
a
conversation
with
us.
We
ordered
food
(to
go)
a
few
minutes
after
7pm
which
we
paid
for
with
cash.
We
waited
for
approximately
40
minutes
and
still
did
not
receive
our
food.
I
then
asked
them
about
our
order
and
they
said
they
misplaced
the
order
and
that
they
would
remake
it.
They
did
not
even
have
a
record
or
remember
the
order
and
so
I
had
to
tell
them
everything
we
ordered
again.
After
about
10
minutes,
they
gave
us
a
bag
that
only
contained
a
portion
of
our
order.
I
asked
if
we
could
get
our
money
back
instead
of
receiving
our
order
because
of
the
long
delay.
The
cashier
who
initially
was
speaking
some
English
with
me
said
"no
English".
I
used
Google
translate
on
my
phone
and
asked
for
our
money
back
(written
in
Spanish)
and
the
cashier's
reply
was
"no
English".
One
of
the
employees
spoke
English
and
I
asked
to
speak
to
him.
I
asked
him
for
a
refund
instead
of
our
food
and
he
said
he
needed
to
speak
with
someone
else.
After
several
more
minutes
we
received
the
remainder
of
our
order
and
then
the
staff
refused
to
speak
with
us
or
even
acknowledge
us
as
they
quickly
spoke
to
each
other
in
Spanish
and
turned
their
backs
to
us.
I
told
them
that
we
would
just
leave
and
I
got
no
response
back.
We
left
the
location
a
few
minutes
before
8pm
without
any
refund,
discount,
coupon,
or
even
an
apology.
I
guess
that's
how
McDonald's
does
business
in
Mexico.
It's
sad
to
see
that
they
don't
have
the
same
standards
as
the
rest
of
the
world.
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