Marboka Hotel & Suites image

Marboka Hotel & Suites

Hotel

Colorful apartments in a Spanish Colonial–style hotel with a pool, dining & a private beach. People often mention hotel, room, beach, nice, staff, view, water, night, restaurants, balcony,


Address

Carr. Costera a Barra de Navidad Km 2.5-1130, Conchas Chinas, 48399 Puerto Vallarta, Jal., Mexico

Website

hotelmarboka.com

Contact

+52 322 221 5763

Rating on Google Maps

4.50 (358 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (24) room (21) beach (13) nice (10) staff (10) view (9) water (9) night (9) restaurants (8) balcony (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jessie K. 1 year ago on Google
    A very special place. Even with eyes closed the ambiance is wonderful - palms fronds rustling in the breeze, birds bleating in the trees, waves breaking on the rocks, live music electrifying weekend nights.. oh, and the aromas from the restaurants above and below. I just wanted that sliding door open any time we were in the room! The view from our balcony was hard to beat! Los Arcos and the Mountains trimming the blue horizon to the south and more mountains and city lights as far as you could see to the north. Some palms and banyan trees sway and shiver in front of the water and rocks out front - boats pass day and night. The vista is framed by tiled roofs and cupolas up and down the hillsides around. An exotic mix of nature and architecture. Truth is it could've been a dump of a room and I could have looked past that but the room was very nice! The beds were comfortable, there were pretty tiles on the wall and in the bathroom, there was a reading lamp, it was clean, there was air conditioning and television. The wifi was weak and we could've used more towels and a bedspread but for a family of four to be comfortable in one room with two double beds is remarkable! There was even a little fridge and gas burners and dishes but I had no desire to cook on vacation - especially with two restaurants a couple flights of stairs away! We LOVED the restaurant on the beach, by the way, and it was so nice to be served under our palapa during the day. We never had to leave the sand to get a drink or lunch! The beach at the hotel was small but felt large enough for everyone there - even on Sunday when local families came to spend the day. There were three openings I the rocks for swimming and the snorkeling was good- we saw many fish and even an eel. My youngest son delighted in the tide pools on the rocks - each its own world of sea life. The front desk attendants were so helpful- getting us cabs and arranging covide testing right there in the beautiful open air lobby. In just a few minutes we could be whisked into to the romantic zone for five dollars or less. As far as the kids perspective, they honestly preferred the large timeshare resort we had stayed at the week prior because of the sprawling pools and grounds, the gym, the larger room and mostly because there were people their age with whom to play, but my husband and I definitely fell harder in love with Conchas Chinas. We were confused upon arrival because of the name change to Marboka but some googling and asking around in the cab landed us at this wonderful destination. Warning - if you aren't fit for stair climbing this place is probably not for you. We can't wait to return!
    2 people found this review helpful 👍

  • 5/5 Sarah Y. 2 years ago on Google
    Loved everyone and everything! Our views were amazing, being right on a secluded beach was what I wanted! Great service with 2 restaurants on the property. Lounge chair and beach towel service. You can snorkel right from this beach too. My girls and I loved it and felt so safe and relaxed.
    1 person found this review helpful 👍

  • 1/5 Ozomatli T. 2 years ago on Google
    Last October my family and I stayed in the presidential suite which had wonderful view and outdoor areas. The suite is ok, it is a bit dated and requires a bit of love and care. On our last night we were abruptly woken up by someone how was intoxicated, yelling and swinging a chain , we let the front desk know. They told us the police were on their way, hours later he was still going crazy. My family was unable to rest that night and the front desk person never let us know it was taken care of as asked. Since we didn't get sleep we missed our atv excursion the following morning. We were told that they would talk t.the owner about refunding our last night, but instead received an email offering one free night. I responded that we would not be returning and that a partial refund for the night would be much more appropriate. No response from them at all. Puerto Vallarta is fairly safe but they totally lack security for their guests here. 😕
    1 person found this review helpful 👍

  • 5/5 Tracy M. 2 years ago on Google
    So fun to experience different parts of PV! The views are stunning as are the beaches. The only draw back is there are many stairs to get to beach. We did not mind since we needed to walk off the many Margiritas we drank😁
    1 person found this review helpful 👍

  • 5/5 Ben J. 1 year ago on Google
    Excellent hotel with spectacular sea views and hot tub on the balcony (depending on the room). Very attentive service and bottled water on every floor. Note that there is no breakfast included but there is a very good restaurant down the stairs to the beach. The pool was small and often crowded and the patio only has 2 loungers but this didn’t trouble us as the beach was close. Playa conchitas is tiny but the main beach is a short walk, if along a busy road. Would highly recommend - as long as you are able to walk a lot of steps!
    1 person found this review helpful 👍

  • 4/5 Guy L. 1 year ago on Google
    Very cute little hotel. A bit outdated but was almost perfect for us. Amazing view - absolutely stunning. Chico was super nice to us. The beach is very pleasant and beautiful. The jacuzzi in the balcony is a brilliant touch - the only downside was the noise and smells from the restaurant below. That said - it was quite and smells free during the critical hours (at night and early morning). We had fun!
    1 person found this review helpful 👍

  • 4/5 Johnnie C. 1 year ago on Google
    The best beach close to the city. The waves are small and water is clear. It’s really close to downtown, so you can go there on foot or by bike. I would prefer mismaloya better but this is closest.
    1 person found this review helpful 👍

  • 5/5 Steven S. 1 year ago on Google
    We have been here for 3 weeks & will be here another 3 weeks.The location of the hotel is right on the water with beautiful views. It has been wonderful because of the staff there including Chico, Veronica, Ellithio, Franco, Claudio, Kenia & Jesus. They are all a great staff!
    1 person found this review helpful 👍

  • 5/5 Gustavo Benítez G. 3 months ago on Google New
    Excellent customer service! The view is amazing! The beachfront is very nice and calm, perfect for kids and adults to enjoy. The location is a little far from the romantic zone (old Vallarta) but you can take a bus to anywhere for only 10 pesos!

  • 4/5 Adam H. 11 months ago on Google
    Great view with nice balconies. The room is a bit beat up. The pool is small but nice. It's a far walk from town.

  • 3/5 Ty J. 1 year ago on Google
    Not close to anything eventhough it says "Walking distance to downtown ".. Expensive to rent kayaks... which I feel like should be included since the outdated pool is tucked away in a dark corner and theres nothing to do in the area. No irons or dressers in the room! Vending machine is completely empty..needs restocking. Beach front is rocky..not ideal for swiming. Only thing I can say is that the patio view is nice..but for $250-325 a night I feel like there are better options. This place wouldn't be on my list of recommendations.

  • 1/5 Andrew C. 1 year ago on Google
    I booked at this hotel through their website and received a confirmation email for the booking. As part of the booking they received my email address and my phone number. The only communication I ever received from them was the confirmation email. I show up at the hotel for my booking and they told me they canceled my booking due to an issue with my payment. They made no effort to communicate this to me before the fact so that I could correct any payment issue, and on top of that they did not communicate with me that my booking was canceled until I showed up in person. (At a bare minimum at least let me KNOW I don't have a booking anymore so that I can make alternative arrangements... A cancellation email would have sufficed.) They did not care at all about the situation that they put me in and did not provide any sort of compensation or admit any wrongdoing. I was forced to book a room at a nearby resort on the spot at significant expense to myself. Do not stay at this hotel!!! They do not care about you and won't even do the bare minimum to communicate with you if any booking issues arise.

  • 1/5 William P. 1 year ago on Google
    Stayed here for 1 night definitely won't be back i woke up at 8am and my hotel room smelled like gas turns out there was a leak also the gentleman up front could do nothing to issue me a credit or anything just switch me to a different room I reccomend staying at a Hyatt or name brand hotel it's more money but you won't have gas leaks also the rooms werent very clean jacuzzi really isn't a jacuzzi cause you have to fill it yourself also it wasn't clean.

  • 5/5 Eryn A. 1 year ago on Google
    Absolutely beautiful location (close to Centro and Zona Romantica but far enough away to avoid excessive nighttime noise) with a lovely, warm and welcoming staff. The suits vary quite a bit, so check out the options that they offer. I loved the private jacuzzi bath on my balcony with a beautiful view of palm trees and the ocean!

  • 5/5 Cary P. 1 year ago on Google
    Love this place. Hotel has recently been renamed to Hotel Marboka so there might be a little confusion there. Staff are all very friendly and willing to help all guests out. Chico also helped me out locating my mobile phone that fell out my pocket and I inadvertently left in a taxi. The hotel is very clean and well taken care of. Our room was recently renovated and came with a hot tub on the deck. Bed was very comfortable. Also there’s a small refrigerator and microwave in the room. Best part are the views from the deck. You pretty much have a view of the entire bay complete with palm trees. Not to mention a stunning beach. There are two restaurants nearby, one on the beach the other at the top next to the highway. Both restaurants are associated with Lindo Mar resort. So there’s no charging to the room. But the restaurants do take cards. Thanks to all the staff at the hotel for making our stay so comfortable.

  • 5/5 Jayson B. 2 years ago on Google
    Love it, great views and food options right on site

  • 1/5 Mike T. 2 years ago on Google
    I am staying downstairs in a condo in the same building… and they are doing a massive amount of construction. They have shut our water off 2 days in a row. I was understanding until now! The staff here is unbelievably uncaring and rude! I asked no less than 3 times and they told me it was not there problem because my unit is not technically part of there hotel … but the water is! I asked nicely if we can use one of the showers in one of they’re rooms. he very rudely said there is no rooms. Which is a bold faced lie! I checked before I asked.. thinking this would be a simple solution to the problem. I didn’t catch his name but he was a bald taller man. The hotel is unbelievably loud because of the construction… I am working with Airbnb to move us to a different place! Stay away at all costs. **update to be fair the water was not off for 2 full days. It was off for hours a day for 2 days. But is it not also fair that the water was off because of you? I most certainly did not ask for a free room I asked to use a shower for a short time as I was sweaty from being out all day and had been waiting for hours! To call it a small renovation is also a lie .. unless you consider 4 full remodels of apts and a full day of grinding and construction sound small. I tried to be nice the but your desk man was rude and hostile telling me “it’s not our problem “ it certainly was/is and I don’t appreciate being spoken to the way your staff did .. I posted a few pics I think they speak for themselves.

  • 4/5 Ken O. 2 years ago on Google
    Playa Conchas Chinas has a beautiful beachfront restaurant called Lindo Mar accessible by Barra de Navidad (Highway 200) or by pathway along the rocky coastline south of Playa de los Muertos (a walk of 20-30 minutes approximately). Good food as well as drinks with prices on the moderate side of your budget, but great atmosphere, friendly staff, and great views of Banderas Bay. Be sure to try a Mexican favourite of beer (preferably Corona) over a glass of cold ice cubes with lime and a pinch of salt....very refreshing. Follow me on other platforms such as Tumblr at Travel Tips on the Run traveltipsontherun.tumblr.com

  • 2/5 Laura M. 2 years ago on Google
    Jacinto, he was the front desk, concierge, bell boy, he was the most attentive, only helpful person on the hotel. He gave us great ideas were to go eat, because of him our stay was very comfortable and nice. Housekeeper was very nice and clean. Overall the hotel did not have an elevator, no Restaurant, appliances were not working, Air conditioner was leaking water and the mattress the WORST. I spoke with "decorator" she said mattress was 6 mos. old. Named brand names, they were the hardest worst mattress ever!! I woke up with back, head and neck aches. I explained to her the problem, no solution or option was given, very rude. Unless they have an elevator, proper room service and better mattress, I will be ok. Management make sure Jacinto gets his KUDOS!!

  • 5/5 Shane and L. 2 years ago on Google
    Hotel Playa Conchas Chinas Overall I would argue to give this hotel 5 stars, with most of the “cons” being preference-related rather than true negatives to the place. I would stay here again if coming back to PV. Pros: quiet, peaceful retreat; our room had a king size bed and a jacuzzi on a balcony overlooking the ocean; staff were wonderful and very helpful; two restaurants close by (one up a flight of stairs and one down 5 flights) had great food, prices, and staff; price of hotel was very reasonable; a parrot came to our balcony!; bed was comfortable; very clean/housekeeping was prompt and thorough; refrigerator in room; safe in room; staff at the hotel had a doctor come to the hotel to do a COVID test for us on a weekend (1000 pesos each/$50 USD); easy access to taxis as one would almost always be waiting on the street outside the hotel; there was AC and a ceiling fan in the room, plus option to open entire wall of windows onto the balcony for a sea breeze; great view of the ocean and we could hear the waves from our balcony; rainfall shower head in the shower Cons: no coffee maker in the room or food/coffee offered by the hotel; toilet and shower doors were see-through (minimal privacy); Ubers are not very accessible from hotel but okay to take back from downtown; lots of people didn’t think it existed - not well known by local taxi drivers (you might have to show them on your phone where to go); lots of stairs to get to the hotel/anywhere in the hotel - not accessible for some; not a lot within walking distance (2 restaurants and OXXO, otherwise you will need a taxi)


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