1/5 Ann F. 6 years ago on Google
We
had
a
terrible
experience
here!
Asked
a
month
in
advance
for
403,
got
303.
Told
we
could
check
in
at
1pm,
couldn't
check
in
until
2pm
because
there
were
maintenance
issues.
That
should
have
been
an
indicator
right
there
that
something
was
going
to
go
wrong...yup,
at
2
am,
the
AC
started
making
this
horrible
noise
and
then
crapped
out
on
us.
Then
it
proceeded
to
leak
on
us
and
the
bed.
My
husband
who
is
6'2
had
to
curl
up
on
the
trundle,
which
was
tiny!
The
room
is
the
size
of
a
shoebox
and
management
is
terrible.
Ok,
so
things
break,
I
get
it...
but
they
didn't
even
have
sheets,
pillowcases
or
enough
towels
for
the
3
of
us!
I
emailed
Francisco
before
we
went
to
dinner
for
these
things,
hoping
they
would
be
put
in
our
room
while
we
were
gone.
Nope,
no
such
luck!
By
the
time
we
got
back
from
dinner,
I
was
too
tired
to
go
down
and
ask.
What
kind
of
hotel
doesn't
have
a
pillowcase
or
sheet
for
the
extra
bed??
Horrible
service
from
our
check
in
with
the
rude
lady,
can't
remember
her
name,
to
our
check
out.
I
wish
we
could
have
enjoyed
our
last
night
in
Mexico.
We
stayed
here
to
be
closer
to
the
airport
the
next
day
and
to
hopefully
get
some
rest.
Well,
with
a
2
am
wake
up
with
leaking
air
conditioning,
we
got
nothing
of
the
sort.
We
did
manage
to
get
back
about
$30
of
our
$190
rate...the
room
should
have
been
comped
in
my
opinion,
but
this
is
Mexico,
don't
expect
great
customer
service!