It's a beachfront resort with the option for all inclusive. They have multiple restaurants between the club and hotel, you have access to both. Make sure to have them put your discount card number on your receipt, even if they tell you it will automatically be applied. The one bedroom room with kitchenette is a true one bedroom, however the two bedroom is more of a unit with two separate rooms with one main door, then two separate rooms two room key doors that can be left open to move freely between the two rooms. Both rooms has its own bedroom, closet, TV, desk and balcony, however kitchenette is in the room with the Murphy bed, so it's not exactly a suite, but sort of. The kitchen has a refrigerator, breakfast bar, dishes, three pots, toaster, coffee maker, sponge, drying towels, drying rack, no dishing liquid, stove with two cooking units, oven, silverware, knives, wine opener. There are two pools, one outside beachclub, the other outside of the hotel, you have access both, there us much more. *Side note* 24 floor and above are upgraded and a slight remodeling with a whirlpool style tub. It's worth a visit. Unfortunately my wife is the photographer in the family and has the hotel pictures, but I encourage you to check out their website.

Although this is my second time staying here I got to say the check in was just horrible. The front desk agent working at night, Carlos who just doesn't give a #$@! (Plain simple doesn't care) any requests we had at night he couldn't make any changes. Come early morning though Azucena another front desk agent working in the mornings will make things possible and will make changes with no problems what so ever. Why the difference may I ask, I don't know. The staff all around is alway friendly and polite. The only exception was the Front desk agent Carlos. We will have the opportunity to come back once the renovations are complete hoping for a much better experience when we check in.

Great location. Beautiful views. Friendly staff. Great facilities and amenities. Some aspects could use some updating. The all inclusive option is a little pricey.

Horrible horrible place ! Dirty, service is pitiful , pool is filthy , and no covid safety at all … they overbook every room and it’s a cluster Of people everywhere . People swimming in underwear 🤷🏻‍♀️😳 .. 9:30 am and they don’t have pool towels clean .. ac never works in the rooms … the food is horrible , never been in a place in méxico where a margarita sucks … well here it does ! and the list keeps on going . Avoid this place truly …

We have been owners for 20 years and they made us Miss A reservation, holding us hostage for 2 hours while our teenager was left alone when they had promised us it would only be half an hour for the time share update. After multiple people telling us that they could not help us they made us lose an entire afternoon of our vacation after being loyal for 20 years. We were going to just have lunch and discuss our options, hoping to buy again, but have decided against it now that they treated us like this.

Everything was amazing, staff is efficient and eager to help. Super clean! Most comfortable bed I've ever slept in

Have been visiting the club for the last 30 years it is a wonderful place for vacations, and the location is great, 20 minutes away from the airport and walking distance to the Malecon.

Great experience, but no pool activities. There is a beautiful beach but it's extremely rocky, so is the sand. Plenty of places to eat, from gourmet to simple eating. They have a small store to get items such as milk, snacks, alcohol and other items. I would go back again.

Perfect getaway, the Presidential suite was plenty of room with a full refrigerator, microwave, and two burner stove! Relaxing, great pool area, stress free environment, plenty of activities close by - great experience!

Marketing rooms were very old and outdated. Might be due to the all inclusive folks not tipping, but service is lacking.

I an a timeshare owner here since 2002. They continually maintain and upgrade the facilities. Owners, guests and timeshare visitors have full use of both the Club and the Resort facilities.

Trying to go see our friend’s room and they won’t let us in…. Barely spoke any English and not friendly about telling us we can’t go see their room…. which come to find out it is not that nice of a room. (Our friends are members leaving them to head to Paradise Village.)

I have been coming here for 23 years and mostly solo. This is my home away from home and I'm always greeted with "welcome home". Aside from an ocean view from the balconies and closeness to town, the staff can't be beat. All the recreation staff do a great job entertaining guests with many activities and also nightly entertainment. The conciere's Karina and Jorge , Vicki the gardener and yes, they have a gardener, housekeeper (alicia) and all the rest of the staff are commendable.The food and drinks are worth the price and service can't be beat. Maintenance staff are there shortly after a problem occurs. I have now begun to stay for the winter and I am truly blessed to be here. Recently, I tripped and fell on sidewalk. Thankfully, a Sheraton maintainance employee, Gustavo Jimenez was sitting nearby. He immediately came to my aid. He helped me up, stopped the bleeding, and bought bandaids to cover my facial laceration which ended up needing sutures. He then called the concierge, Karina, who met me at the street. She offered antiseptic and helped me find a doctor to sew me up. Gustavo, a week later, delivered flowers to my room and checked on me. Where else could you find such kind and thoughtful employees!

Tequila Boy loves everyone here. Great place! Ask for Thanya and Oliver... guaranteed to take care of you!

Hallways smell musty but great week so far. Lots to do and a 10 minute walk to downtown. Got the all inclusive and not sure I would do that again. So much to do off the resort that it’s tonight to get all the benefit of all inclusive. Very nice place. Good food and lots of choices. Pools could be open later or at least a little light on them.

We have Timeshare here. Most rooms have been fully renovated since we started coming here. There are still some that have not (lower level floors and Floor 20). All rooms face the ocean. Typically, we stay on Floor 22, which gives us a gorgeous water view. We ask for the same room(s) each time. Our rooms have two queen beds on one side and a queen pull-out on the studio (kitchen) side. The studio also includes a queen size futon-type sitting area, which could be used as a bed as well. Both rooms are nice. The pools are great. One pool (hotel side) is pretty active and typically has very loud music. The club pool is a little more laid back. Restaurants on property can be pricey, but the food is decent. The location is great because it's walking distance to the Malecon. Overall, it's a very nice property. Highly recommended.

We had a great time at this resort. They have beautiful ocean views from every room. The pool area is amazing. Two huge pools with sun lounge chairs and umbrellas surrounding them. Both pools also contain a swim up bar, so you can have your drink made for you right in the pool. One pool has all the daily activities, including water aerobics, volleyball and other group activities. It also has music playing through large speakers. The second pool is quieter, has two waterfalls and it is a bit deeper. The pools are within 50 feet of the Ocean, so you can swim there too. There are grass umbrellas (palapas) with chairs and loungers under them on the beach that are available. They have optional all-inclusive food and beverages. We did not use that option. We went to the grocery store, a 10 minute walk away, and bought food to make our own meals in the room. We went out for dinner twice during our week and found some delicious meals. We prefer to make our own food to keep costs down and also because of some dietary restrictions. We would stay here again

Very nice location central to shops and dining. Staff are incredibly friendly, but resort seemed understaffed throughout. Rooms on upper floors "Presidential Suites" were run down and neglected. Wood and paint wear and tear, lack of general preventative maintenance as well. Both showers on our suites had slow drains. Maintenance called to clear mole-sized hairballs from each. Toilet clogged daily, maintenance had to come with a plunger each time until we just told them to leave the plunger 🪠 for the week. Grout and caulking moldy. Tub rusted out. Sink bowl cracked. It's like they stopped investing in maintaining the guestrooms. Food at the resort buffet (excluding the Sunday Brunch) was boring and predictable. Overall an ok visit. I hope they start to improve the rooms and the executive chef can revisit menus for poolside and buffet.

Very nice hotel, excellent value. It has outstanding facilities and you can go walking within 5 minutes to the center and around restaurant and shops. The kindness of the employees is sincere and welcoming, especially the dedication showed by Victorina Cruz, who took the time to show us around the plants of the hotel and explained its benefits and characteristics to us. We were astonished by the dedication and time she took with us. Thanks!

They forgot to refill the room snack bar and to clean the room one day but,I did asked them to clean and immediately send someone to get it done , everything else was excellent food, stuff a valet parking and at the restaurants were great.

Wake up each day to a screaming drill outside your window for 7 hours straight. Then go to the bar and restaurant for some burned food and to get yelled at by a server. After that enjoy a watered down drink in the bar. It’s been 6 days of loud drilling, thank god we didn’t get inclusive. I would never stay here again. I’d rather stay somewhere without AC then this awful hotel. Stay here if you want no stop drilling all day everyday so you can’t even enjoy your room.

Have always enjoyed my stay in Puerto Vallarta at the Sheraton Buganvillas. Great staff and very friendly and helpful.

We just checked in today. We upgraded to a higher floor with VIP benefits for going to a timeshare presentation. The one bedroom unit has a great view toward the town and the beach below. The hamburger at the pool restaurant was plenty for my wife and I to share. The kitchen is nice with a new full sized refrigerator. So, I had to go to the supermarket for some items to put into it. I might get to doing a meal or two while we're here. Tomorrow is the Sunday Bunch with live music and all. The pool was warm for exercising in it today. Even with the breezy winds and rain to follow, we managed to get it in. We enjoy coming here!

We have a time share here and have been coming down for over 20 years now. Excellent staff and a cozy clean room. The restaurants are also top notch. If it were not for their PUSHY TIME SHARE SALES PEOPLE this place WOULD be 5 STAR!

Martin was the key to saving this 2 week vacation from being a terrible rating! We checked into the Buganvillas club which we traded into through SFX. After much research all indications were they were through with the renovations and all rooms were as pretty as shown on their website, not true,! If you don’t own here chances are you will not have an updated room. The old rooms are very uncomfortable with really bad furniture, equipment, and configuration. Even with a promise for a better room if we did their presentation, the sales/marketers just shrugged their shoulders. Only Martin stepped up! He didn’t promise he could solve but he tired and tried until he succeeded! My husband and I both so enjoyed problems in our business to make clients happy! Martin obviouly does the same and should be a trainer for all the staff. even though our first room had a super view I would take our second room way over the first room. My suggestion don’t book timeshares until entirely renovated, don’t expect 80% of the staff will help you, most of them could never answer our questions. We received the best service at the Uami restaurant and from Martins help. Also Ernesto did a great job on activities.

Took my sister with me to my timeshare. The lines were LONG checking in BUT...THEY ACTUALLY WALKED UP AND DOWN THE ISLANDS WITH MARGARITAS, GUACAMOLE AND CHIPS...My sister was overwhelmed..THEN the vacation just got better...

Service and staff are excellent! Within walking distance to the Malecon, where there are shops and restaurants.

This review is regarding the Club building at the south end. Unless you are an owner, you’ll probably get a very old room like we did. They are currently updating the “club” building. (We booked through our timeshare company, RCI. We did the presentation to get oceanview rooms. To their credit, it was the shortest presentation we’ve been through, largely because we saved all of our complaints until the end.) But as a family who’s been to Mexico over 30 times, we are surprised that the pool area isn’t updated. (More often than not, the pools will be very nice, but the rooms will be in need of updating.) The main walkways around the pools are made of old brick. There’s basically nothing special about this resort. There’s no river pool, there’s no lively music at either of the pools, there’s no consistent nighttime show or night club, there’s no infinity pool or really much of an ocean view at all from the pools. (I suggested they build the next pools closer to the ocean.) The ocean, as in all of PV and NV, is just a dark blue, no aqua water like the Caribbean side or north of Nuevo Vallarta on the point or even Cabo. We have two, one-bedroom units, and only one of the four ancient phones work, and even that is intermittent. One of our sinks barely drains, and there was a long hair in our fridge when we arrived. Worstly, one of our units had two beds that had sheets that were so wet we couldn’t sleep in them without using our heating pad to dry them out or layer my daughter with blankets from home so she wouldn’t have to feel the dampness. It’s not so bad in my room because I don’t use the A/C, but she keeps the A/C on, and I swear it’s sending the moisture back into her room. Everything is damp in her room, and we’ve been here for three days. (Yes, she uses the fan during and after she showers.) I’m just really surprised this place gets great reviews. I’m guessing they’re from from people that don’t visit large resorts in Mexico much, or maybe they advertise to residents more than the others. The nicest place we’ve stayed? Besides lack of an aqua ocean, the Vidanta in Nuevo Vallarta is very nice and elegant, especially for how relatively inexpensive it is. (I don’t like the Vidanta in the Mayan Riviera near as much.)

The place has grown on us. The pool and poolside service is excellent! Our room is cleaned with detail. A generous tip resulted in dishes being washed and even charging cords rolled up! The suite we have is small and only really wanting in 2 areas: kitchen is puny and awkwardly laid out, and, NO balcony!!! That was a big disappointment. The beach is course sand and stone and is not suitable for family swimming. The hotel is well located close to the Malecon and grocery stores.

We have been owners for over 20 years and every time we visit our experience is different. Sometimes good sometimes bad. I wish it could be more consistent. Once good thing they recently have done is updated the lobby and added a bar/grill out front that is very modern and clean looking. They also added a nice spa with pretty good prices with the discount they offer from the staff working the pool to advertise. Pros: My kids like the pottery painting station. Nice break from pool time. New clean spa. Pool waiters are great. Happy hour 2 for 1 drinks is the best by the pool. Not far from town (the Malecon) Close to grocery and Walmart for shopping. Rooms are good size. All rooms face the ocean. Fireworks a few nights a week are fun to watch. Cons: The maintenance fees over the years have increased 300% which is why we can't wait to be done with this place. Beach is rocky (go somewhere else) Food is ok. Buffet is expensive and terrible for vegetarian choices. (But they did offer a few Gluten Free choices.) Rooms haven't been updated in 20 years (but there is construction always going on so slowly they are updating). Kids club is lame and geared to toddlers. Pool was slimy and I questioned how often they do a deep clean!!!! Hot tub was green in the grout and gross. Needs a good cleaning.

Beyond words beautiful! I don't want to leave!

This place is great. The only complaints I have is that, prior to my arrival, they promised me a room with a great view, and instead I had one looking into another room with absolutely no view of the ocean. That made me want to spend as little time in the room than I otherwise would have spent and mildly soured the experience over all. I asked for a manager upon my arrival to remedy the situation and was told that the only way I could get a better view was to attend a long presentation hitting me up to buy into their vacation club (the harassment... err, the pitches, to attend a presentation continued throughout our stay). That was the second complaint. The third complaint was that since we didn’t give into the sales pitches, it sorta felt like we were third class citizens throughout our stay. Not sure what they don’t get about the fact that I was on vacation and didn’t want to spend my precious vacation time in some office somewhere listening to a sales presentation. So, beware. It wouldn’t have taken much to make this a super 5-star experience, but they pushed too hard.

Simple but sufficient rooms with incredible water views.

Loved this place, super clean. Staff is super friendly. Just about everyone speaks English

I love this place. So beautiful. The only thing I would change is to have better sand on the beach! Great views from our balcony and great pool areas!