Pinnacle Resorts 220 image

Pinnacle Resorts 220

Hotel Condominium rental agency

😠 Booked to stay here for the 1st time. The hurricane hit and we could not travel to Vallarta. The hotel refuses to refund our money even tho it was a natural disaster. Don't waste your money booking here. People often mention time, pool, room, Great,


Address

Púlpito 220, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jal., Mexico

Website

pinnacleresortspv.com

Contact

+52 322 222 3556

Rating on Google Maps

4.40 (253 reviews)

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Featured Reviews


Frequently mentioned in reviews: time (9) pool (7) room (6) Great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Janae B. 2 years ago on Google
    Booked to stay here for the 1st time. The hurricane hit and we could not travel to Vallarta. The hotel refuses to refund our money even tho it was a natural disaster. Don't waste your money booking here.
    8 people found this review helpful 👍

  • 1/5 Kevin E. 4 years ago on Google
    Not going back. I booked 9 months in advance for my second time there, requested a room with a view several times. Nope... 1st floor. Then we realized just how strict the policy is about drinking YOUR OWN DRINK at the rooftop bar: that was NOT ALLOWED. You must buy their's. And forget ordering food. The kitchen is open when they feel like it. I'll keep shopping next time....
    7 people found this review helpful 👍

  • 1/5 Carlos B. 1 year ago on Google
    Extremely unfriendly and not willing to accommodate for customers when the room is ready and you wanna get out of the 200 degree weather…. They wait till the last bitter minute. Employees don’t always speak English so sometimes you’ll have to do things for yourself as they just play dumb not to help you. I stayed at alarmar prior to staying here and gosh how much I regret booking a second hotel to try something different. Never again.
    2 people found this review helpful 👍

  • 4/5 Louie M. 1 year ago on Google
    Not sure what happened to Carlos below 👇🏼but we really had a great time. We upgraded to room 503 and had a great view of both the hills and ocean. Our unit was a home-away-from home complete with a full kitchen and W/D. We slept comfortably and staff were very friendly. Location-wise, you’re near both the Romantic Zone and beaches. There’s a furnicular if you’re unable to use the stairs. Check out the SkyBar for unparalleled views - the guys up there know how to take care of their customers. There’s also a gym offering free weights, cardio machines. Definitely recommend if you’re visiting PV.
    2 people found this review helpful 👍

  • 4/5 Tyler A. 2 years ago on Google
    Loved our stay here. The rooftop pool was literally beyond stunning and extremely well maintained. The room was very comfortable and fully stocked, but a little bit small for two couples. It was nice having two bathrooms and the towels were refreshed whenever we wanted. The balcony was also huge and we found ourselves spending a lot of time out there. The hotel is next to the main highway towards the south, so if you have a room close to the highway, it can be noisy. Room cleaning was extremely thorough and Rebeka did an amazing job!! The only problem we had was having guests over (also the only reason I'm not giving 5*). To use the pool, even though it was 630 at night and there was no one in it, the bar staff asked that our two guests pay $800 MXN each to access the pool. Like cmon, it's the end of the day, we're ordering lots of drinks and food and this is the service we received? Totally unacceptable. One thing to note, if you're mobility challenged the Pinnacle resorts will be difficult to access since they're on top of a hill. For us the location was amazing (nice little workout at the end of the day) as you're 5 mins from the beach and 5 mins from the bars and restaurants depending on which side of the hill you go down.
    2 people found this review helpful 👍

  • 5/5 E V. 1 year ago on Google
    Nice place but too many rules for a vacation hotel ish
    2 people found this review helpful 👍

  • 5/5 DJ J. 2 years ago on Google
    Stayed at 220 in #401 2b/2b with the ocean view. Full kitchen with gas stove, washer & dryer. Very clean rooms!!!!!! The staff was very nice and welcoming. Any time you needed anything they was there to answer or sent someone to help. Loved the fact that the parking was inside the building on the bottom floor. Also had a pool on the rooftop with amazing views and full bar. 220 is a block away from the beach, great local food and shopping. Don't forget to stop by the front desk and get your breakfast cards, can be used at 3 different restaurants in the area. Make sure you keep your brace that you get at check-in on during your whole stay. Definitely make sure you check-out at the front desk as well. I started a rate scale since I do this all the time called: standing ovation = clapping hands emote (1 to 6) 👏👏👏👏👏👏
    1 person found this review helpful 👍

  • 5/5 Armando E. 2 years ago on Google
    Really good clean rooms. The only problem was the older man at the reception desk at the 220. Lazy and unpleasant. More than once I approached him and he sits on the chair, and talks on his personal cell phone. I have to get his attention, then he stands up and tells the person who he is talking to, to hold on. He leaves the phone on his ear and makes me feel like you are bothering him. Why is he even working there? Whev I would walk by to my room or to exit, he is always on the chair and on his cell phone.
    1 person found this review helpful 👍

  • 5/5 Mendez Q F. 8 months ago on Google
    This is my second time staying at Pinnacle Resort 220. We stayed in the Townhouse. Great space, great pool, and excellent service. Near many wonderful restaurants and the Malecón. Will definitely come back and also recommend it if you plan to visit Puerto Vallarta.
    1 person found this review helpful 👍

  • 5/5 Rich H. 1 year ago on Google
    Experience a stunning Vallarta sunset with 2 for 1 drinks during Happy Hour. A must see!

  • 5/5 Kevin A. 1 year ago on Google
    Great condo. Great staff. Convenient to everything.

  • 3/5 Rolf M. 1 year ago on Google
    2nd trip back to Pinnacle 220. The Good: Awesome rooftop pool and bar! Great views, heated pool. Rooms are spacious and large. Kitchen has everything you need for cooking at home. Great location to all the cafe's bars, restaurants etc. The Bad: (Room 301) AC in the master didn't work, the bench in the shower was broken and so was the towel rack. Both easy to fix but when I mentioned it to the front desk, they said it was up to the owner to fix. The bed was rock hard. The pillows, pancake thin. I won't come back to this unit again.

  • 5/5 Stephen C. 1 year ago on Google
    Great location. Visited as a VRBO, so no services used, per se. This is a nice hilltop spot, up a funicular from below. Close to everything in the Romantic Zone. Pool is okay, and has a bar, just a bit underwhelming. Rooms are comfy and new and stylish

  • 5/5 Chris R. 9 months ago on Google
    Had an amazing time at an amazing place. Will definitely be back!


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