VI RESORTS - VALLARTA TORRE image

VI RESORTS - VALLARTA TORRE

Indoor lodging

😐 Front staff was extremely helpful and courteous. Restaurant and bar service need a lot of work and some new leadership. Drinks are way overpriced and food isn't very good, as compared to what is available downtown at a much better price and quality. Rooms are nice but terrible views. People often mention staff, resort, beach, great, pool, service, restaurant, amazing, nice, friendly,


Address

Av. de las Garzas 168, Zona Hotelera, Zona Hotelera Nte., 48321 Puerto Vallarta, Jal., Mexico

Website

www.viresorts.com

Contact

+52 322 226 2000

Rating on Google Maps

4.70 (464 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: staff (19) resort (13) beach (10) great (9) pool (9) service (8) restaurant (8) amazing (7) nice (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kathy Z. 1 year ago on Google
    Love this place. Had the penthouse for 3 days. A real treat. On the beach, great views. Grocery store across the street. Convenient location, close to marina and bus routes.
    2 people found this review helpful 👍

  • 3/5 Soturi K. 1 year ago on Google
    Front staff was extremely helpful and courteous. Restaurant and bar service need a lot of work and some new leadership. Drinks are way overpriced and food isn't very good, as compared to what is available downtown at a much better price and quality. Rooms are nice but terrible views.
    2 people found this review helpful 👍

  • 5/5 reskapo 1 year ago on Google
    We had the great opportunity of staying here at vallarta Torre at VI resorts. The first thing you'll notice is the friendly and welcoming service they provide the moment you step into the vicinity. The lush landscape and tropical flowers are abundant throughout the resort. The suite we stayed in is meant for a maximum of 4 people but could easily accommodate 6. I highly recommend the place if you ever have the opportunity to come over puerto vallarta
    2 people found this review helpful 👍

  • 5/5 James (. 2 years ago on Google
    Very friendly staff, always happy to help you. Great and cute restaurant, has a little bit of everything to eat. Having direct access to the beach, makes this hotel so amazing.
    1 person found this review helpful 👍

  • 5/5 Samantha D. 3 years ago on Google
    Beautiful resort! Super clean- cleaner than some places I’ve stayed in the US (and I’m picky!). Lovely pool. Good food and drinks. Amazing staff!!! All the staff are such hard workers and friendly! They seriously aim to please and are eager to help in any way!
    1 person found this review helpful 👍

  • 5/5 Nick B. 2 years ago on Google
    Always incredible. I have been coming here since 2001 and the staff/resort is amazing. The location is pertect, the scenery is absolutely gorgeous, and the grounds are thoroughly maintained. All the employees are awesome, and many have been there for 20+ years. Jorge, Jose, Willy, Luis and Richard are a few, and they all are so considerate and awesome at what they do. When they say "welcome home" upon your arrival, they really mean it. The guys and gals here really make the stay stand out amongst the plethora of other resorts. The food is top notch, and they go out of their way to accommodate guests. My girlfriend asked if they had oatmilk and they made sure there was a dairy substitute ready to go. I would give this place 100 Stars if I could!!!
    1 person found this review helpful 👍

  • 4/5 Stacey J. 1 year ago on Google
    We are owners of VI Resorts. This was our first stay in PV and at a VI Resort. We loved the hotel so much we bought more points for a longer stay next time we visit. The staff was fantastic, the room was wonderful, and the grounds were lovely! For those with bad backs the bed was great for me. I like softer beds and this was between soft and firm. We had a great time at Karaoke, and the Volyball looked fun. I will say the one thing was that the restaurant on property was over priced. There is a sweet little Breakfast spot a few doors down that was really good and perfectly priced. This is not a five star resort but it's a great homebase for your adventures to town! We went to Alma Rivers of the Night, its a MUST do! We also went on 2 taco tours and revisited the places we ate at after the tours. One more must do is La Cappella during Sunset. We enjoyed The Iguana restaurant too. We went during The Day of the Dead it was magical! We are planning to return the same time in 2023!
    1 person found this review helpful 👍

  • 4/5 Robert H. 1 year ago on Google
    Great resort and location. Wonderful staff as well. But quite noisy during the day due to the multiple activities and loud music from the resort immediately north!!!
    1 person found this review helpful 👍

  • 5/5 Carmel C. 5 months ago on Google
    Love this place and the staff! So accommodating. Can't wait for the new kitchen to be completed.

  • 5/5 ej 3. 8 months ago on Google
    a great place to go right next to the marina. It has beach access and all rooms (as far as I know) have an ocean view. The pulapa and the resturant also were very good. We loved our Beach Resort vacation with the family

  • 5/5 Paul R. 5 months ago on Google
    One of my favorite places to stay. Such a relaxing setting. Wonderfully friendly staff.

  • 5/5 Matthew D. 5 months ago on Google
    Treated like friends/family from the minute we arrived... No request too big or too small. Outstanding staff and amazing grounds... Even just days after a major storm!!

  • 5/5 Dana M. 5 months ago on Google
    The staff were extremely helpful & friendly. The food was delicious. The rooms were large, clean & had a beautiful ocean view. Our bed was very hard so my husband didn't sleep much unfortunately. The activities were plentiful and inclusive of all people/ages. The staff helped make our first visit a memorable one. The only downfall, and this is completely out of VT's hands, is the noisy party club music & DJ next door at the adults only resort. It got annoying after a couple days of the same thing over and over.

  • 5/5 Barry B. 5 months ago on Google
    Excellent service and even better food. Margaritas was excellent. Great views

  • 5/5 Todd C. 11 months ago on Google
    Been going here on vacation since the early 2000s. Great room, pool with a restaurant /bar and it's on the beach. Not far from town.

  • 5/5 Joseph C. 1 year ago on Google
    Excellent place to stay. Traveling solo, so I was debating staying closer to the party zone. Glad I didn't. This is a super clean, well staffed mini-resort. Suites are beautiful with full kitchen. Resort is a lush garden and has everything you could want. It is a quiet home base away from the party zone. I eat breakfast in the room, and then out all day, so I didn't use much of the amenities. Has restaurant and bar if you need it. Nice pool and steps to beach if you want it. Grocery store and the bus stop to party zone is a 2-minute walk. Bus stop to Sayulita is a 10-minute walk. Taco stands on Universo Street, behind Walmart, is a 15-minute walk.

  • 4/5 Tony M. 11 months ago on Google
    Amazing, rented 2 bed suite right on the ocean side, it's old, vintage but the rooms are in good shape, 2nd bedroom queen a tad small, mattresses are solid, showers work, lighting in bathrooms a tad dim, room service is awesome, BBQ and stoves need to be lite by service, poolside BBQ needs visible volume controls to avoid burning, landscaping is amazing, location to amenities is good, use the bus for a cheap ride, locals were amazing happy people 😁 Free amenity where North Americans can learn how to be happy just associating with the locals 😘 Key feature, wonderful to sit on the patio, bar, pool or the beach and be fully served 🌴 No TV or other entertainment required ... Enjoy a full day or week of free live action as it unfolds all around you 😎 Note...Occasionally the MC /music dude yells on the mic from adjacent north side property and is way to loud. Kind of ignorant.

  • 5/5 Preston 9 months ago on Google
    Not a place to go if you are looking for glitz or glamorous night life. If your looking for a nice laid back day on the beach or at the pool with excellent service, this is your resort. The staff at the in-house restaurant is always there for you. Great foid, drinks and ambiance! We're definitely going to return!

  • 5/5 Mariel C. 1 year ago on Google
    Excellent place to hang out at the beach, nice swimming pool, and service from the bar.

  • 5/5 Patty W. 1 year ago on Google
    Beautiful rooms, great pool, great staff, on a very nice beach. 'Welcome home' is their slogan. So nice

  • 5/5 David W. 1 year ago on Google
    We usually go there with friends. This year we had a travel conflict, so only visited.

  • 5/5 dane f. 1 year ago on Google
    We loved this resort. It was beautiful and all the staff was very nice. The sunsets were amazing.

  • 5/5 emsaucedo1 1 year ago on Google
    Not an all inclusive resort but is one of the original ones here in Puerto Vallarta, cozy with attentive personnel

  • 5/5 Michael D. 2 years ago on Google
    Fantastic staff and updated old Vallarta feel. Food has improved dramatically so don't hesitate.

  • 5/5 Laura O. 2 years ago on Google
    We just ended our second vacation trip to Vallarta Torre and have already booked another week for January. This is the place to go to if you want a comfortable, family-friendly hotel where you can just kick back, relax, and enjoy the sun, beach, and palm trees. Every staff member we encountered was very helpful, and any requests we made were responded to rapidly and with a smile. The rooms are well appointed and clean, and the grounds are beautiful and include a pool and 2 hot tubs. A large Palapa bar (great margaritas!) and an excellent open air restaurant are open all day with no reservations required - so you can just walk in whenever. The resort is located just a couple blocks from a marina and very close to many activities. They have everything you need to have a fantastic vacation. We travel a lot, and this has become one of our favorite places.

  • 5/5 Dasha T. 2 years ago on Google
    I was pleasantly surprised by how friendly and wonderful the staff at this hotel was. Especially the restaurant and bar. Would stay again just for that reason! Anything we needed they accommodated and really made us feel at home. Best customer service ever!

  • 5/5 Maya 2 years ago on Google
    The lodging alone was incredible- super comfortable and luxurious rooms, incredibly decorated resort, but the activities and staff put it over the edge into amazing! Definitely join in for pool volleyball, bingo night, or some of the other countless activities they offer. This is a wonderful resort for all ages and we had an incredible time here. NOTE: bring your own shampoo! The only toiletries that come free are soap and toilet paper.


Call +52 322 226 2000 Open on Google Maps

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