Very unaccomodating manager staff. They were not willing to compromise on meeting my request of paying extra for going on a separate trip, while waiting for an hour and a half for the trip back, which they do not warn you about at all, likely anticipating earning even more money from their restaurant. Entire journey was very rushed, and I was in the very back of the line going very slowly. Not fun and they not only were not able to make it more fun, but instead said it would cost double the regular trip price for another quick loop. Trip was not terrible, but price gouging is terrible here. Managers smile while refusing to understand any customer requests, does not feel like a real Mexican experience, feels very much like a rushed tourist trap focused around squeezing every penny.

We did the RZR tour and it was a blast, but you can tell that they are trying to up sell you at every corner... Tequila tasting (where you can buy their tequila), stop at a bar along the RZR route (where you buy drinks from them), a couple hours to kill before the bus takes you home (so you can dine at their restaurant) and then they ask for tips outright saying that's how they make their living when you just spent several hundreds dollars on this excursion, it was a bit cheesy. If you don't mind all that, it's a good time and it was fun.

Avoid the hiking activity. It is not worth the steep price that the company charges. I was really looking forward to spending some time hiking on the trails. There were very few actual trails. Canopy Rivers has a space that is primarily designed for zip lines and ATV vehicles. The number of zip lines is due to increase, according to my hiking guide. The vast majority of the time was spent on soft, dusty roads that had been repeatedly chewed up by the ATVs. Great for ATVs, a lousy way to spend the day as a hiker. With ATVs, there is a lot of dust hanging in the air that settles on the vegetation. Hardly a jungle experience. Additionally, the price is way too much for what you get. I was on another tour that was $30 cheaper that included an amazing lunch, a tequila-tasting led by a knowledgeable and charismatic man that loved tequila. The Canopy Rivers tour offers you a small bottle of water and a small, bruised apple. Their presenter for the tequila tasting had to struggle to be heard as Canopy River placed the tequila tasting beside the group of zip liners doing cheers as part of their safety talk. I felt sorry for the presenter. It was not a fair situation for her as the layout of activities is poorly designed. Additionally, the tequila tasting portion was so small in comparison to other tastings that I have attended in Mexico. As I could not hear much of the presenter, I walked over to their pool and was promptly told that I had to pay to enter the space. They tell visitors to not bring food so that they have to buy lunch at the Canopy Rivers restaurant. Thankfully, I found a hammock to stretch out while waiting for the ride back to Puerto Vallarta. Canopy Rivers needs to embrace the service s that they are designing towards (ATVs, ziplines and horse back riding) and drop their Hiking program. The cost doesn’t not match the experience and the experience was like dust in the teeth.

Amazing experience riding on Jorullo Bridge . All the staff are friendly and well organized . If you are in Peurto Vallerta , highly recommend to go on Canopy River adventures ! 👏👏👌👌👌

Canopy really impressed me! The combo tour is well worth the money. The zip lining team Raphael, Marco, and Polo were the best. I’m type 1 diabetic and really struggled with the hike to the zip lines and they stopped and got me a coke when I had a low blood sugar. ATV ride was so fun and all the staff were so nice and helpful. Also enjoyed the lunch after all the activities.

Our experience was awesome. We booked through Gray line at our hotel. First, definitely lots of people riding but they handled it efficiently. The roads were awesome and they give you bandanas and goggles for the dust. It was my first time riding an ATV and loved it! They took us to his little waterfall area. It was a short visit but still really cool. The boys cliff jumped. I loved the stop for beer. I loved the bridge and I loved the restaurant after. The food was really good. We also did tequila tasting. Yum!!! And as far as cost etc., people have to make a living, get over it ;) :)

Incredible experience best in town with a great price. We had Felix and Rafael and did the River Adventure. Amazing once in a life time experience and they were very safe. I wish they would allow us to take pictures with our phones if not it's 120$ for a picture package.

I booked a horse back riding tour and it was amazing!! Our guide was great and we were able to get some beautiful pictures. Definitely would recommend!!

Canopy River tour was awesome. The mountains near Puerto Vallarta are awesome and the bridge is amazing! Pools below the falls were crystal clear, and warm enough to swim in.

This is provide honest information for those who are considering Canopy River ATV experience, specifically, the one in the hills above Puerto Vallarta crossing the hanging bridge. Disclosure: Our adventure was booked thru our hotel in Vidanta resort. First you must taxi from the resort to the Canopy River office. Straight forward enough. Then you load into an old open air truck; I called it the cattle wagon. You take a long hot, rough riding journey (your bum will be sore) to a second pick up location, where more customers climb aboard, then it’s thru the “old town” portion of Puerto Vallarta to the Canopy River compound - about 45 minutes in total from the office - but it will seem, and may well actually be, longer. Once in the machines, the adventure is fun but it is single file and you don’t use even half of the available 1000cc of power the side-by-sides are capable of - for safety reason a certain constraint must be enforced but, in my view, there is more room for fun within safe limits. Your day, if you sign up for the morning adventure, runs about six hours: of that you will be actually in/on your machine for approximately one hour. The people at Canopy River are good folks, doing their jobs in a friendly manner and the machines are fun - whether or not you feel you received the adventure as advertized is now up to you. At least now you are informed. Note: Bring a back pack and a change of clothes - you will be glad you did. PS: you do get to purchase lunch, you do get to taste tequila, and you get a brief stop at a waterfall. The ad says no cameras allowed, but everyone has their phones - we took several photos. The tour guides take lots of photos which are made available for sale as well.

Warning ⚠️ Guys if you never have a experience with atv ride or even if dont have driving license this is totally different and dangerous. Do not do this. Especially for teenagers. Those guys in front of us drive so fast up hills and sharp turns the driveway really bad road there're no fence at all if we lost control then we will end up in the deep ditch for sure we have to fallow them they will not let you slow down. One guy behind us and keep yelling to go fast. they will give you small break that when you can use cell phones after we reach to the end we waited for the bus more than one hour to Take us to the resort. They should stop rushing people and putting them in danger give them more time to enjoy(+safety)

I had so much fun with the ATV tour. I was with my fiancée and we went on the ATV for the first time, it was a bit scary but we felt very comfortable and safe with our tour guide, Adrian. Adrian is a comedian, he was very friendly and very welcoming. I am satisfied with his service, very happy that I got him because he showed that he cares about his clients and his job. Everything was smoothly handled and well done. If I ever return to PVR, I’m doing this again! Also PLEASE bring cash tickets tip your tour guide. Adrian has two other employees with him: Carlos y Muneco. Very great service! Thank you!!!!!! Such a great time on my birthday

Such a beautiful place and overall experience, words don’t do justice of the views. Rafael, Luis, Marcos, and Daniel helped us and were all incredibly nice and helpful; however, everyone there was incredibly welcoming, couldn’t have asked for a better time.

Amazing experience and fantastic staff. We booked a zip-lining tour for 17 people on a group trip with the mule-riding and tequila tasting. We didn't book the ATV experience; the ticket you get includes access to the bridge but we thought it was just fine seeing it from mule-riding and zip-lining portion of the trip. The tequila is very good - we ended up buying some bottles to take home. The staff is very professional, friendly, and comical as well. They do a good job moving you along and making you feel welcome (and not like you're just another group they have to get through for the day). Also, the Pina Colada in the coconut we got from the bar after was arguably the best we'd had the whole week! Would highly recommend you have this as part of your trip in PV.

We did the Razr tour experience, and it was amazing, our Tour guide Daniel was very funny and helpful very comfortable. Everything was perfect and I would have given it a perfect 5 stars except for our restaurant experience. The staff, there were rude and our food took over an hour to get there, even though a larger group had arrived after us they were served first and to top it off they didn't get our order right. Non opologetic and made us feel very uncomfortable as we were leaving.

A great atv rainforest tour. And then crossing two suspension bridges makes it even better. A full two hours on the atv really makes it good value. Very friendly staff.

I chose excursion Numero uno! It was fun and daring. Diego y Sylvia were great guides. Manny, the owner, checked in before and after the tour. I had a blast!

Toh can't miss this little adventure when in Puerto Vallarta. From the moment they whisk you away in an open air vehicle, to the picturesque views to the location. Once there your ATV experience will be a blast, great for all levels. Won't spoil the post with all the details, but ends with a tequila tasting. Great location, time and amazing staff!

The ATV ride was awesome, the guides where awesome. The whole experience was great . The reason for only 3 stars is the unfulfilled promises at the end . They promised us tequila shots of all sorts , we had a group of 18 people , not one of us got a tequila sample ,we asked numerous times and we where told 20 minutes before pick up . That never happened. I was quite disappointed. Why talk up your tequila experience and not deliver. When we asked at the end we where told it’s to late . We’ve been asking for a hour , they made us sit at theirs restaurant buying food and spending more money . I would do it again but don’t say you’ll give us something then try your hardest not to deliver the goods . Back home I’m Canada we call that shady .

No water offered until halfway through and then it was at a price. We were told when we purchased that water was provided. You will be trapped there for over an hour when your tour is over with nothing to do except buy food and drink at there pricy restaurant. The dust was very very bad making it difficult to see anything. A mask is a must and even that will not keep dirt out of your lungs and eyes. I think the rainy season would be best for this tour. Staff were very friendly.

Do not visit Puerto Vallarta without doing a Canopy River tour! Anna and Carlos were excellent guides on the rappelling/zipline/mule tour, ask for them by name - they were fun, careful, and professional. SO WORTH IT! Take cash for tips as there isn't an opportunity to get some at the top of the mountain.

Just as the other reviewers mentioned, very unprofessional manager Daniel. We were in the dining area where everyone was waiting and he says, "oh I did a call and you all were not there. " Where in the hell can we go? There's no where else for us to have been. It delayed the other half of our trip by two hours. I do not recommend. There are other tours that provide a similar experience. Also the items listed that come with the trip were not offered.

Locally owned company with excellent local guides. Eddieberto & Omar led us through 12 zip lines & our first mule ride! They explained the process talked us through our fears and by the end we were zipping upside down! They taught us about the trees, fauna and the company. We went on a rainy day. The air was fresh and there were no crowds. The animals were very well cared for which is also very important to consider before booking. Excellent way to feel good about how you spend your pesos having fun in Puerto Vallarta!

Really great place... Just a word of preparation... Be prepared to get dusty, muddy and completely dirty on the Off road tour in every way. Don't wear nice clothes, as you will get dust in every spot. Tons of fun and very well run!

Great place, fun trail. I wish we could have been able to to faster but overall good experience.

We booked our ATV/Zipline adventure, before our cruise actually left, and due to the pandemic, our port schedule and times kept changing. So when we arrived an hour late for our tour, we were pretty disappointed. But they got us there and we had a Wonderful time! Alejandro and the rest of his team treated us like VIP's! And afterwards, they set us up at the pool, to wait for the tour bus to bring us back to our cruise ship! The BEST Day!! Thanks again!

Booked this tour on our Princess Cruise. The only reason this is NOT 5 star is the bus ride to the site. It was a bit disconcerting. We were loaded on the bus, and from that point on, the driver never said a word, no commentary, no information about where we were going, or when we would arrive. I hoped we were not all being kidnapped. However, we arrived safe and sound. Once we got there, everyone was quite professional and full of information. They helped us get our ATVs running and showed us how to drive them. It was a blast! I smiled so much I think I still have bugs on my teeth! Not really, but it was so much fun. I would totally do it again. Loved going over the streams and rocks and up hills and down hills. It was just the perfect ride for a novice like me. We were escorted to a terrific restaurant, where we got to overlook the jungle, have a cocktail and lunch before departing for the city.

We had sooo much fun!! Roberto and his team took such great care of us. Roberto has been working here for 15 years and knew all the ins and outs of the area and answered all of our questions and gave a great tour!! Such friendly and attentive staff. Highly recommend if you’re looking to experience other parts of Puerto Vallarta!

If u wanna have fun,, come to Canopy river and book an adventure,, we did the razor (jorullo bridge tour) and las animas -arcos cruise,,, Had a blast , purchase with them direct if u can..