We rented a car from Sixt for 8 days in Puerto Vallarta. Overall the experience more than met my expectations and I would happily rent from them again. I would note that having fair expectations is important. This is a holiday town in Mexico, and Sixt tend to be one of the cheaper providers, so don’t expect someone waiting with your name at the airport exit. Clear instructions are provided on where to meet, and if you have some patience, it will work out. I chose to walk across the bridge to the car depot myself. It is less than a 10 minute walk from the terminal, and as the pickup car was not there when I arrived, it seemed easier. To be fair to Sixt my flight was delayed, so had the flight been on time they likely would have been there. The rental process was very standard. I chose to purchase the rental through Rentalcars.com as the insurance was cheaper, although the car itself was more expensive than directly with Sixt. Check your insurance policy. Mine did not cover Mexico, so for me it was worth getting the insurance. If your policy covers Mexico, you might as well go directly through Sixt. Bear in mind roads are not always great, parking spaces are small, roads are narrow and curbs are high. Insurance is something worth thinking about. There was no pressure at rental to get add-ons or insurance, which made the check out fairly quick. We rented a Chevo Aveo, which is a very modest sized car, but was fine for our needs.The car was clean inside and out when we got it and had no issues whatsoever. Again, roads are narrow, parking spaces can be tight. Driving some hulking great SUV is not likely going to make your vacation any more enjoyable here. The car was able to carry 4 of us and our baggage. The only potential gotcha is the aircon was only just keeping up with 4 of us in the car. It was fine, but the temperature outside was only 28-29. Add in another couple degrees and a car with a stronger aircon might be worth thinking about. Driving is fairly relaxed and as long as you are assertive when you need to be and go with the flow, did not present any challenges other than turning left on the main thoroughfare. This was the first time I’ve had to do the move right to turn left trick, but as long as you are aware and go with the flow, it is easy. For parking I would generally used the paid parking. There is limited street parking in and around Puerto Vallarta, so it is worth the 50 peso or so to use the downtown parkade. Some hotels have free parking, others charge. Ours did not , but check ahead. We also stayed in Bucerias, which was easy for street parking. Returning the car was also easy. We returned it a little more dusty than we got it with a sprinkling of sand inside, but there were no issues and the final charge was exactly what I originally booked. The expectation was a full tank, fill up is mostly full service in Puerto Vallarta, so this is easy to get done. From the rental location we were given a ride to the airport departures, which took less than 10 minutes. Overall recommended and I will rent from them again.

No insurance scam from them, great fleet of vehicles and all are well maintained. Whenever in Mexico, Sixt is the only one I rent from.

Never thought I'd write a review for a car rental place, but here we are. Such amazing service for a great price. My girlfriend and I rented a car last month during out Vallarta trip to head inland. It was a great day and we had an awesome car. We made a couple of mistakes that Sixt could have easily charged us for (I think most companies would have). We forgot to top the tank up and we spilled a gallon of water in the back seat... The front desk was soooooo nice and helpful. Thank you!

This car rental agency is awesome! The price they quote is what you get. We ended up with a car with faulty brakes, and we were staying 1 hour away from PV; they brought us a new car the same day. Unfortunately we got a scrape on the car, but the staff was super understanding and helpful with getting a quick estimate on repairs when we returned the car; repair cost was so small we could just pay for it and not worry about insurance claims. Friendly and professional staff throughout process.

I will definitely use Sixt car rental again. I’ve rented a car twice now in Puerto Vallarta - once with one of the major rental agencies and once with Sixt. With the later there were now surprise fees or insurance games. You do have to take a taxi there or walk which is really close and well worth the savings. The staff is very friendly as well!

SCAM - beware! They will find something wrong with the car when you turn it in and were quick to point out our credit card company will most likely cover the cost and if not our insurance most likely would. Nice little scam they are running. We received a car that was in rough condition with many dents. I took a video at arrival when receiving the car (because of the poor condition the car was in when we first received it) but never thought I would need to video the bottom. We hardly drove the car given we were staying in a town where we got around using a golf cart our entire stay. I tried to support a local company and researched before I booked a car but apparently did not research well enough. DO NOT USE THIS COMPANY!!!!

I have no idea why they have good reviews, I had to ask for 3 different cars, first one had mad tires to almost nothing, second had a broken windshield all the way across the glass, 3rd I took cause I need a car. I had to return the car with a full tank of gas, filled the car till the pump stopped but the fuel gauge didn’t move up. Took it in and told them the problem, the car had 6 lines of gas person that checked it said it had 5 even took a pic of it before I came in, so I took another look now it moved 9 lines also took a pic and they rechecked the gauge, they came back saying it had only 8. I think it’s a scam, very frustrating to talk to the employees, ah y Mexicano 100% so no language barriers. Never again will I rent from company.

Best experience renting in Mexico. Usually renting in Mexico results in a battle over insurance when you collect your vehicle. More than once I’ve walked out and just said forget it! This was completely different. We paid in advance and chose only the insurance we really needed. No pressure to add more. We were upgraded to a larger vehicle at no extra cost. In, out and no hassle. The reason for 4 stars is that while the vehicle was very clean it was clearly due for some maintenance work.

Arrived at Sixt and were pleasantly greeted. I have rented many cars throughout Mexico and this was nothing like any experience I have had, usually it's a shake down to see how much money they can get out of you. Not here. We had booked online a few days before, paying for the insurance upfront, and were given an upgrade upon arrival. We were in and out in less than 20 minutes. Return was easy as well and they dropped is off right at the airport. Will use Sixt PV again, my two boys loved our Dodge Ram!

Was super freaked out about renting a car in Mexico due to innumerable reports of being overcharged at the desk vs the price that is quoted on the website. Chose this location as one of the only places that had positive reviews. Sixt definitely came through in this regard - there were no extra charges added and the service was very friendly. The minus 1 star was for the quality of the car: pretty much every panel of the car had some kind of damage to it. But it drove fine and there were no hassles at checkout. If

Initially our reservation was mishandled. But the senior representative lady came to our rescue, called a competitor to bring one of their cars for us right away. VERY awesome service. Thankyou very much. We were very impressed. 1 star turned 5 star by caring.

Had a great experience in the end. Clean car, just needed it for 2 days to go shopping. Deposit is a little expensive but I was fully refunded just as they said I would be. Thank you ladies.

Very friendly and accommodating. Popy and the ladies were very helpful in assisting us with the rental, as we had booked it the night before. Definitely recommend this place and will for sure rent from them the next time we come back to Puerto Vallarta :)

Excellent service. No issues at all, trustworthy and there was none of the pushiness to upsell insurance that you can sometimes get at car rental agencies in Mexico. 3rd party liability is mandatory, but I had comprehensive through my c/c. Would definitely rent from here again.

They saved me from missing my flight! You guys were amazing! I got delayed in traffic and was cutting it so close to being late for my flight. The girls at the counter helped me and a gentleman rushed me to the airport! Amazing beyond belief! Incredible service! Thank you all so very much! Natalie and the girls you are lovely!

They do not respect reservations, I had a reservation with them I called them 1 hour before getting there just to confirm that everything was set for me to pick up my rental and when me and family got there told me that they didn't had the child seats that I had arranged on the reservation, but after I insisted that I would find a seat in another place the attendant admitted that they had rented the car already. They wasted my money spend to get there, time and effort to deal with kids in order to get there. Do not trust reservations from them, is better to just get there and see what they have at the moment, I will submit my documentation with PROFECO (which is the Mexican government Consumer attorney).

We were delighted with the customer service provided by this car rental agency. Vicky has been great, polite and sweet. No hassle whatsoever to buy car insurance. We have rented twice this month and will go back again. You will not find any surprises when you get to the counter after reserving online. Highly recommended!

5 star operation. Natalia is professional, hard working, friendly, efficient and informative. I was very pleased with their service and choice of cars. They did not have a van to pick me up at PVR when I arrived. However, they sent me a text ahead of time and arranged a ride with a VIP car service at the airport. Fast and impressive. No wait. I rented a VW Polo which was perfect for my drive to the hotel. Super cold a/c and great mileage. I prefer using a well known company such as Sixt because their employees are well trained and proficient. Thank you for everything!

We have rented cars in many countries and our experience with this agency was so easy . Staff were very friendly and the crossover SUV was brand new. We will recommend Sixt to anyone we know looking to rent a car.

Pleasant and car rentals are two things that are hardly, if ever, used in the same sentence. With Natalia at Sixt helping you, it is sure to be the case. As I am not much of a planner, I left my car rental in Puerto Vallarta to the last minute. This was the third company I called after the first was sold out and the second was going to charge me triple price. Natalia was so kind and friendly on the phone and quoted me an incredibly reasonable rate for a 3 day rental. When I arrived, I was greeted by the sweetest office dog who let me pet her as I completed the seamless check in. There were no surprise hidden fees like a lot of other rentals in Mexico, what was quoted was what I was charged. The car itself was in decent shape and enabled me to explore north and south of PV. I cut it very close to closing time when returning the vehicle. While other companies probably would have been annoyed, Natalia was just happy to hear all about my adventures I had in the car. Highly highly recommend Sixt for any car rental in PV.

Vicky and poppi are lovely. The cars are well maintained and clean. The guys who wash them and look after the tires are very polite and courteous. There is a gas station, 2 actually, really close to the return. I was a little nervous because the reviews of hertz are so shockingly bad, but everyone here was awesome. I will be renting from them again and joining the loyalty thing. If they don’t have one; I’ll just bring donuts the next time I come. Gracias para todo!

This company will ruin your vacation. They lied to my family multiple times. They advertise a shuttle, the company is not licensed to be in the airport. Take pictures of everything because the local staff will try to take advantage of you at every angle. Absolutely do not use this company. Also tons of hidden fees and charges never disclosed. Never use this company

Good experience renting here with Vicky and Maria. They do not have shuttle service to the rental, but can drop you off at the airport when departing. Be aware the rental do require deposit between $500 to $1000 us dollars depending on the insurance you buy. I found out that to be the norm when renting in Mexico. Expedia rental already included liability insurance and I wasn't pushed to purchase extra insurance, which was nice. I will definitely rent from Sixt again.

I rented with Sixt when visiting Puerto Vallarta, it was a great experience overall! I want to thank Danny, who helped us when he we had car problems. He went out of his way and drove 30 mins to help us with our problem, he was extremely friendly as well. I don't write any reviews but I wanted to go out of my way and write one and thank Danny

I'd rent here again, by far raw cheapest prices without horrible reviews, no issues dealing with insurance...I think they know this as well. 1 star taken off because our car was old with a few dents..guess thats good so we dont need to worry as much.

Terrible experience. While there was supposed to be a shuttle, there was none. No one notified us. When I called they said we had to walk to the Sixt branch, which turned out to be a long, difficult walk with our luggage though a run down neighborhood. The car they gave us was old and in poor condition. I could barely read the speedometer because the plastic in the dash had deteriorated. The suspension was poor. The windshield was cracked. There was damage throughout the exterior of the car. I wouldn’t rent here again. Update: Sixt replied to this review asking me to email their customer service for a follow up. I have done so and they did not respond.