Absolutely do not use them! They outsourced the car rental to U-Save. The attendant gave us a car with bald tires even after we questioned the safety of the car and asked for another rental. The brakes failed on the way home. The same attendant said he was giving a refund that we would see in 3-4 days but charged the credit card anyway. One of his coworkers said he should be fired for letting that particular car be rented.

I rented a Vento, to explore Puerto Vallarta with my husband and children, the car was very comfortable also gave us very good promotions that we took advantage of while we were in the city, highly recommended.

I went to the address published in google and there is nothing there I called and they told me they have only reservations at the airport but still they market the place and different addresses I walked for 30 min to get there. Terrible costumer servic, better stick with the well know rental places.

AMAZING SERVICE AND AMAZING PRICE! City car rental seemed to good to be true. BUT IT WASNT! The price you see online is the price you get. Our little car ended up only being about $40 USD per day. And that was with full coverage insurance. The staff was super attentive and worked VERY hard to make sure they got you in and out as quick as possible. I will from here on out be a lifelong customer. Thanks to Silvia and the crew that was working!!! :)

The worst customer service experience I have ever had. Called and booked a seven passenger to be delivered to our condo for 12:00 noon. Operator suggested I book on line. I completed the on line process with the agent still on the phone. That process was straight forward although we started in Spanish and she was walking me through the Spanish pages. I struggled and we got stumped on a section. She instructed me to go back and re enter payment details. I then find the English button where I can complete the entire transaction in English. She never told me there was an English button when I was reading the Spanish prompts and struggling. She commits and confirmes I will have a seven passenger for noon. At 12:30 I have six people waiting for the unit that is late. I call. The same operator tells me she will contact “her” driver. I wait for five minutes on the phone while she attempts to do so. She tells me she will call me back. A few minutes later she whattsapp me and tells me her partner just informed her the unit won’t be available until one hour. I tell her I don’t trust her one hour so please give me a unit she can see and touch that has five passenger seating. She says she can have that unit delivered in twenty minutes. I apologize to one of our passengers that we now have to scrap from the trip and await the rental for 1:00. At 2:00 the unit arrives. We are driving to Salulita so we now arrive for a beach lunch and day at 3:30 by the time we do the car inspection. The VW arrives with more scratches and knicks so we have to touch every single one before we leave. I argued that the delivery and pick up charge should be waived. Despite the operators apology’s she tells me I still have to pay. Eventually she agrees to waive one of the charges. We compete and sign all the paperwork. All my guest jump in the VW. The drop off agent jumps in the VW. She tries to back up the car down a tight passage. She comes very close to taking out the passenger side of the car along a parking barrier. I suggest I would be happy to back the car up. I do so and drive off to our beach day. 15 minutes later I get a call saying she still has my drivers licence and the rental documents. I wrongly made the assumption that she had handed the papers and my drivers license to my family when she was in the car. My mistake. She has no car and wants me to turn back. At this point I elect to try my luck and continue on our trip. I ask her to photograph all documents and send them to me in cards we get pulled over. When I booked on line I told them I would Be back at 8:00. We arrived back at 7:58 fully gassed up and ready to get to dinner reservations. The car rental agent was there on time to pick up the unit. At that time she informs me that I only have paid $5.00 and I would need to pay the balance. I ask her how that is possible as I filled in everything on line and have an e mail confirmation with the full amount on the confirmation. We banter back and fourth and I get a call from a guy who tells me the same thing. I tell him I booked with American Express and will pay the balance with the same card. I am told their system won’t allow me to do that and that the agent only brought the machine for PayPal or visa / MasterCard. 20 minutes later he suggests they can send me a link by e mail and I can re pay on line when I check what has been out through with Amex. All the physical paperwork was written on another company letter head. The car sent was not from City. It’s clear that in both instances the cars they were sending were not from City Car rental. It’s Mexico man ... I get it. Things show up late all the time. When a unit is supposed to be there at noon and I get notified after I follow up.. that the unit was not even available for another hour I draw the line. We planned a trip to this amazing town on the last full day my daughter was in town. I would strongly suggest seeking out other options when requiring a car rental. City Car rental would not be my choice out of Puerto Vallarta.

I traveled with my baby dog to Puerto Vallarta and many agencies didn't want to accept me for it, but I booked here and the only thing they asked me was a deposit in guarantee and I was careful not to return the stained seat or something like that, they were kind.

A bit further away from the airport but worth it for the service. Zero complaints and all very professional and efficient. Daniel who checked me in and helped me with the paper work was especially good. I will be a return customer for sure.

They offered me everything I needed for my trip, good prices, outstanding customer service, and unique tours, we walked all over the city, and the car did not give us any problem. So we could fully enjoy our trip. We loved the experience with city car rental, we recommend it.

The car I rented was in perfect condition, the employees of City Car Rental were honest, and at no time did they try to charge you for unnecessary insurance like in other companies. So without a doubt, it is the best option to rent a car in Vallarta.

Excellent agency, I added to my reserve the baby seat for the safety of my baby, in truth they were very kind, the treatment that they gave us in the offices and when return the vehicle was the best!

Booked a car through there chat and when they sent the email the price went up 60:00 USD RUN!!!

I give them 4 stars because I love the service, the car, and the prices were great! I recommend this company. I am satisfied with the service they offered me, I will rent with them again without a doubt.

I am 100% dissatisfied with the service. I arrived at the car rental place at about 1:00 after being told various times that my car rental would be ready at 12:45. I waited for over 2.5 hours for the car to be ready. The people on site were unable to help or make the situation right. The person I had to talk to on the phone could not let me talk to a manager nor did the people at the counter have any authority to do anything about this problem. The offered me a small $10 discount and said that was all they could do after wasting a majority of my day. My friend rented a car at the same time and same place and then we had to wait another 30 min for them to go fill up that car with gas. Super disappointing as that car was sitting there the whole time I was there. After driving the car a day I realized it didn’t have any windshield wiper fluid in it either. This has been the worst rental car experience I’ve had.

I really appreciated renting a car from here. The service was fast, the deposit was reasonably low in comparison to other places. The staff was friendly and also alerted me that I left valuables behind in the car. It was kept safely for me to collect the next day. The vehicle was fairly clean and everything worked properly though the outside had a few bangs we were not responsible for the prior damages and were allowed to take pictures and video for proof. I would definitely rent a car here again.

This car rental place worked out great. The communication was excellent via text prior to our arrival and during our pickup. We arrived after they closed so someone stayed to pick us up from the airport. Sylvia was a pleasure to work with. I would certainly book cars with City Car rental again.

Amazing service. I highly recommend using City Car Rental Puerto Vallarta. We had great and friendly receptionists who got us to our vehicle quickly and efficiently.