Disgrace of service! About two weeks ago we stayed at a hotel and paid the best of our money for a luxury vacation, while they robbed me of luxury sunglasses and money from my personal bag. I contacted the hotel management and security staff several times, but unfortunately there was no reference at all and experience that I will forget and move on. I was told they would get back to me several times on the day of departure from the hotel. As of this writing, all of this has not happened. Reckless conduct of a hotel that claims to provide its customer service. Do not recommend! No confidence! And there is no quality and reliable service!

My wife and I have stayed here before and enjoyed ourselves. We previously stayed in Garza Blanca by the beach. While they pushed their meal packages and time shares hard, it is a pretty property with nice rooms (especially since we paid to upgrade to the honeymoon suite each visit). Last year we booked (and prepaid for) the honeymoon suite - when we checked in, they told us they had an upgrade available for us at hotel Mousai up the hill. While we enjoyed the adults-only aspect of it and the view, the room was not nearly as nice as the honeymoon suite at Garza (it was one of their standard rooms). Figuring that the hotel was more expensive, we never questioned it. Later, however, we compared prices and our honeymoon suite was much more expensive than the "upgraded" room at Mousai, so they downgraded us rather than giving an upgrade. With that said, we really like the area and the property so we booked a room at Mousai for this year. They put us on the bottom floor where we heard the people walking around outside all day and some at night. We asked (at least 3 times) if we could move to a higher floor and even offered to pay for an upgraded room - we were told that we would get a call from the manager each time to discuss, but we never once heard from the manager (or anyone else). That is not how I would have expected a multi-year guest would be treated (we have stayed here at least three separate trips on consecutive years). In addition, service here has gone way downhill in other ways. They forgot (or decided not) to leave us clean towels in the room, didn't clean parts of the room, didn't leave any water bottles (that they are supposed to leave daily), told us they would bring items to the room that they never did, etc. To add to the experience, the girl who checked us out did not give us a checkout slip. When our car arrived, the bellboy asked for it, so I went inside and asked the girl who was there. She was on hold on the phone and refused to also give us our slip while on hold (which was just sitting on a counter). Keep in mind, our car to the airport was waiting for us. Luckily, the one who checked us out came back after a few minutes and handed us our slip so we could leave. With all of that said, some employees are great. A couple of the doormen were very helpful (way more helpful than the front desk girls and concierges), and at least one of the cleaners is sweet and helpful. Overall, I'm glad we had this experience. We were planning to discuss purchasing a timeshare with hotel management, but after seeing how long-term guests are treated, we no longer have any interest in doing so. We will also never stay at any Garza Blanca/tafer resorts properties again.

I never got the chance to experience Hotel Mousai because their policies are so horrible. We had a medical emergency in the family, and even though we were willing to provide documentation they refused to even consider moving our reservation. We weren't asking for a refund, just a change in dates! If you're thinking about booking with Hotel Mousai - make sure you don't need ANY flexibility even in case of emergency. They won't allow it and you'll be out a TON of money. They lost a customer in me. Side note - they also petitioned TripAdvisor to take down my review!

Stay here if you want to get robbed. We stayed from September 27 to October 1st, and on the last night of our stay I went looking for my AirPods that I left in my bag the night before when I was using them, and they were gone!! That means someone went searching through my handbag looking for something to take. I made the report to the hotel and they came to the room and searched but the Find My app located them in the other tower ( where I never went, and then the app couldn’t locate them anymore) and last connection at 9 pm, when I was having dinner in our tower (north one), so clearly someone had them and opened the case at that time. The manager told me that night that I was a candidate for a compensation. Since we had to leave the next day, the told me they were gonna investigate and they would call me. I called several times the next three weeks and every time I talked to someone they had no idea of my case or my report, and the last time one person told me that since the air pods where never found, the hotel couldn’t make anything else!!! Of course they were never found!! I told them about the compensation and they said they don’t know why the manager promised a compensation. They claim to be the only 5 diamond hotel in Jalisco, but I’ve been to several hotels in Mexico and I have never been robbed before. They never called me or emailed me back. I do not recommend this place.

We recently returned from celebrating my husband’s Birthday 🥳. We had the All inclusive package & stayed @ the North Ultra suite with the Ocean view. 🤩 Our experience was great, shout out to Carlos, the butler assigned to us, who was very attentive & courteous. The servers @ the North roof top pool were impeccable. The only issue I had was a problem of the a few staff inserting themselves when not needed. For instance, I had an issue that I requested to speak with a Manager about. While the Manager & I were talking about it, some female staff from no where inserted herself into my conversation with the manager by interrupting me & trying to make excuses for the person I was reporting. That was so irritating, I had to tell her to stay away from my conversation & have some manners or decorum. The customer service or staff just need more training in approach. Their manner or articulation or communication skills is very important. It is rude to interrupt or jump into a conversation you are not invited to or does not concern you. That was intolerable.. It was a great place to be all in all.

My wife and I had the worst possible experience. They made no effort to make it better. We changed rooms 3 times in 5 nights due to cockroaches in our hot tub, construction fumes permeating the room, and other basic room functionality and cleanliness issues. I went out of my way to resolve the issues with the property while there and was stood up several times and treated very disrespectfully by the property management. I then tried to work with booking.com to resolve the issue and they further wasted my time and were not resolving the issues. I then had to contest the charges with American Express. I have never written a negative review, it's not my way, but out experience with Hotel Mousai was that bad. It was supposed to be a special long weekend for my wife's birthday and it ended up being a nightmare. They wouldn't let us leave the property to catch our flight unless I paid and signed a blank piece of paper, I was forced to pay even thought we were as unhappy as could be just so we could be allowed to go home. Booking.com has also not been helpful at all in resolving this issue and I will no longer recommend them either.

The Good- We booked through Costco which made everything very easy! The atmosphere is beautiful, food is amazing, staff is very friendly. Lots to do on the resort itself and a cab ride to town is cheap. The Bad- If you are unlucky enough to be booked in room 6001 in the North tower you may as well stay somewhere else. In fact any room on L1 in the north tower is probably miserable but our room was particularly horrible. I knew it would be a problem as soon as I saw the location and immediately asked to be moved up a floor at least or even in a different building. Room 6001 is located next to a horrible smelling kitchen area that is also loud, a huge meeting room, and a doorway to the outside that never closes all night letting the EXTREMELY loud drunk guests in at all hours. The first night I was still awake (after a very long day of travel and low sleep) at around 230 am, called the front desk begging to be moved to a different room, even if it was a downgraded one. Nothing was made available for the 4 nights we were there. I wasn’t able to enjoy much as I was so exhausted the entire trip. Really really disappointing. No earplugs were available at the front desk or the store they had. Also this is an adults only resort, though the pool directly in front of hotel Mousai is shared by another resort that allows kids. So again, loud and no naps are gonna happen in room 6001. The beach is a quick 5 min trolly ride away but it’s still a little hassle to get to your room/beach.

Let me just start by saying if you are thinking about booking do it!! We have stayed at many all inclusive and this by far has exceeded our expectations. I’ll start with Gustavo at the bell hop, he helped with everything from recommendations to helping us make changes and packing our bags into our taxi. It’s the little things like this that make your trip relaxing and seamless. Next, all of the food was really fantastic. We became regulars at Nao, the Chinese restaurant. They aim to please especially Diego who remembered we liked our food spicy and gave us excellent service. We also really enjoyed the steakhouse and Italian restaurant where we were given top notch service from Alejandro and Fransico. Also, shout out to the entire pool staff who remembered our drink orders and our name. This was by far the best service and experience we have had ever at a resort. The food was also amazing with the coconut shrimp being our favorite. Lastly, the rooms and the VIEWS. We spent so much time in our room enjoying our comfortable bed, sitting in the hammock, or in the hot tub. (Also memorable mention the heated toilet seat) We loved the room and honestly we almost never wanted to leave it!! The spa was also an experience like in other definitely recommend going at least once. My breath was taken away by this resort and if you have any question on if you should go the answer is yes!!

Night 1 First off, we waited 45 minutes for them to find our reservation. Apparently, there were discrepancies between what we had as a confirmation versus what their system had. Note- have your emails on hand! Second- weird thing about this hotel, as high-class as the advertise to be, you have to wear a bracelet all the times. What are we, back in 2000’s spring break?? COME ON!! Then, we finally get into our hotel room after two hours after us checking in and them telling us they our getting our room ready, only to find zero wash cloths on the room. By the way, we paid for an “ultra” South suite. Promising butler survive and upgraded amenities. Not sure what the upgrade is, still no wash clothes. I did find an aromatherapy machine. I called three times asking what oils they could provide, still have no answer and no oils. So that was a dud. Also, no butler service menu or number provided. Moral of the story, don’t pay for any upgraded room. It’s all the same. Oh! And you have to sign EVERY. SINGLE. TAB. Yeah, pay for an all-inclusive?? Still have to sign for every tab. That’s how they get you… you feel obligated to tip so much after shelling out thousands for a few nights….

Where do I begin, if I could rate this resort higher than a 5 I would! From check in to check out my experience was exceptional. We stayed in the south tower suite and got a VIP card, we didn’t need a bracelet. The rooftop pool was an amazing experience with a beautiful view that you have to see to believe! The room was spacious and the bed was very comfortable, not to mention the heated fancy toilet. I loved having the hot tub and hammock right on the deck, it was so perfect. Our favorite restaurant was hands down the Chinese restaurant, which also had a Michelin chef. Every restaurant was an amazing experience with amazing food which I must say we def overate and had trouble walking back to the room! But it was worth it. We stayed on the hotel properties the entire stay and didn’t go into the city, because we truly didn’t need to… the trolly took us to the other properties so we enjoyed the other pools and restaurants. It gets chilly during the evening time, and the restaurant always had a shawl for us, if needed. Overall amazing resort, the atmosphere, the service, the amenities … everything was amazing … the only thing this resort is lacking is the beach. Also forgot to mention, the spa experience was also beyond amazing! The therapist were on point and made us all feel so relaxed!

Stayed at Mousai with a friend for a birthday trip and everything about our stay was amazing. Cannot thank the staff enough for making it such a great stay. The rooms are absolutely beautiful and have everything you could need. The bellman took the time to show us where everything was and noticed we only had one robe, within 5 minutes another one was dropped to our door. The rooftop pool is soooo gorgeous with amazing views. The food during the day was delicious and the service impeccable. Also a great spot for night time and a big shout out to Angel who made sure we had drinks all night!! Had dinner at both the Chinese and Japanese restaurants and they both did not disappoint. The stay at Mousai was one of the best I’ve had!

The service is absolutely top notch and both hotels have some really good dining options. We found that 5 days is a bit too long due to the distance between the hotel and town which makes you somewhat lazy and just stay at the resort. If that’s up your alley tho, this is quite the place to be at. Rooms and beds were comfortable. Definitely dine at the sushi place a couple times and let the chef recommend plates for you. The steakhouse was ok, but their breakfast is awesome!

I must say this has been one of my favorite hotels! From the moment we arrived we were treated very well. The rooms here are amazing, rooftop pool is must as soon as you arrive, and all the hotel staff goes above and beyond. Our room came with an amazing surround sound, jacuzzi, unforgettable ocean view, and to the back was jungle; which they offer amazing hikes from beginner to advanced with a guide named Tito! Kayaking is also offered and if weather is permitting, you get to snorkel! Our kayaking guide was Diego and he was awesome as well. These guys are very knowledgeable in their work and passionate. I hope to return again and stay a little longer next time.

We absolutely LOVED our time here! We opted for All Inclusive and had a corner suite. FOOD- Absolutely divine!!!! We loved EVERY meal!!!! We felt ridiculously spoiled every time. ROOM- We love to travel, and this was hands down our favorite room we have ever stayed in! The views were breathtaking, super comfy bed, stellar bathroom and a gorgeous hammock. Everything was just wonderful! SERVICE- The service was incredible! SPA- Also our favorite spa we have experienced!!! CONS- There really is no nightlife or entertainment for the evening. Their prices have drastically increased.

Absolutely the best value for an all-inclusive luxury resort in the western hemisphere, in my humble and accurate opinion. You'd have to pay at least 4x as much for these amenities and quality in many other regions. The five truly excellent restaurants cement the value of this resort in my mind. I was so happy the whole time. We stayed in the south tower, corner suite, with an all-inclusive plan in February. The weather was delightful. The service is excellent 90% of the time. The infrequent shortfalls are dismissible due to the responsiveness of management to any issues. Totally worth the cost. Looking forward to returning. My main complaint is the noise of construction, dump trucks roaring up and down the hill starting around 8 AM. Killed the vibe on the south tower balcony in the morning. It was easy enough to go to the rooftop pool, breakfast, or the beach instead of lingering on the balcony. They were done dumping by afternoons usually. P.S. No, you don't have to wear a bracelet the whole time anymore, now that you sign a bill with room # at each spot.

We reserved a room for this coming November and due to work constraints, cannot make it. I called the hotel 9 times today to try and reschedule or get some sort of refund. Each time, someone would answer and then hang up on me. I called again, and asked the gentleman on the other end of the line to please NOT hang up on me, and then the line went silent. I then emailed and have not gotten any response. For a 5 star hotel, this is the most terrible customer service I have ever experienced. No one wants to help.

We had the pleasure of staying here for about a week for our honeymoon. It was our first time ever doing anything like this and it blew our expectations out of the water. We did the North Tower ultra suite, and I absolutely would recommend it to others and would do it again - go with the all inclusive plan, it's worth it. The drinks are great, the food I honestly thought was absolutely fantastic. NOI and Hiroshi especially were really great and the servers made it all so special. The squid ink risotto haunts my dreams, it was so good 😂. The live music is also a huge plus! The rooftop pool and bar are a fantastic way to spend an afternoon, but bring plenty of sun screen. I personally also LOVED the hikes - my now wife found the mountain hike a little challenging, it's a bit more ropes course than she anticipated but again, if you're into that it is a lot of fun. There is also kayaking, snorkeling and tons of other pools. There's also a little village Tierra Luna near by but it was always a bit empty when we visited, but that was fine since there is a ton of other gorgeous places to be. The view from the rooms are unbeatable and its so nice to have a little hot tub in your room too, and you can get room service every morning with a beautiful sunrise backdrop. Our honeymoon was so much fun and it was a great place to relax and enjoy.

Beautiful property but they are all about sales. We wasted 4 hours of our time on a presentation that we didn’t know was existing. They are focused on sales vs service. It was our honeymoon and we wasted our precious time. They were not accommodating at all. Didn’t comp us for the time spent and ha does the situation poorly. I don’t recommend this property. You don’t go on vacation to be sold on anything. Horrible experience and very disappointing. As a world traveler I WILL not be back.

My wife and I spent a week at the Mousai, from Christmas to New Year’s. I’d been trying to get there for a few years and it did not disappoint. The Mousai itself is the high-end option among a half dozen hotels/residences in the Garza Blanca preserve, which is a fairly large piece of land that includes hiking trails, the hotel properties, a couple of pools and the beach. This was a splurge for us so we went for the corner suite and an “ultra” package, which includes a higher floor and a butler. Since it was COVID-omicron and we didn’t want to risk testing positive we did the all-inclusive package and pretty much never left the preserve. We felt very safe COVID-wise. The room was spectacular, every bit as nice as the photos imply. We looked out on the ocean from the 10th floor and saw whales migrating down the coast. Each room has a private plunge pool, which we didn’t use much but the few times I cooled off or relaxed in it were very nice. There’s also a hammock, which I personally love. The Mousai itself is beautifully maintained, everything was spotless. The ratio of staff to guests is high. We never had trouble finding someone when we needed them and they seemed genuinely happy to be working there (conversations with several staff confirmed this). On that point I’d like to call out a few people who were especially helpful: Ana - pre-concierge. She got us set up with restaurant reservations and answered our many questions before we arrived. It was really helpful to be informed before we got there. Maria – yoga. We did yoga with Maria twice. I’ve done yoga for years and this was just the right class for a vacation. Challenging enough with plenty of relaxation. Maria is also a lovely person. Tito – hike. We hiked twice, the second time with Tito. He was very knowledgeable about the plants and shared all sorts of interesting facts. It really took the hike to another level. Oswaldo – kayak. We kayaked to Los Altos (large rocks/arches) twice, the second time with Oswaldo. Excellent guide. Eduardo – breakfast. We had breakfast on the Mousai patio every morning and most days we were greeted/served by Eduardo. Terrific service, excellent suggestions and just a pleasure to interact with. Really started the day off right. Edward – butler. I was dubious about how useful a “butler” would be until I realized that he was essentially our personal concierge. It was amazingly convenient to text him for anything that we needed, whether it was a restaurant reservation, a question, some service, you name it. The last day we had to pack up something we bought so it would survive being checked as luggage on the plane and Edward hunted down a box, bubble wrap and tape and had them brought to our room. Really above and beyond, and such a nice person as well. We ate in pretty much all of the restaurants. All were good but some were better than others: BlancaBlue – Mexican restaurant on the beach. Excellent flavors, really enjoyed this. Might have been my favorite. BocaDos – steak house. It’s hard to get steak right but they did it. I ordered an aged ribeye and it was just perfect. Barely medium inside but with a nice crust on the edges. Fantastic flavor. Dao – new Chinese restaurant. Very good flavors, interesting choices. The only thing I’ll say is that it’s loud, in part because it’s the only restaurant with no option to dine outdoors. Food was great though. Hiroshi – Japanese. This one disappointed a bit, maybe because it’s their premier restaurant and I expected more. We ate here twice and it was certainly good, but nothing exceptional. The sushi in particular was disappointing. NOI -new Italian restaurant. Ordered fish (sea bass) and also a pasta. The fish was good but the past was great. If you eat here stick to the more authentic Italian dishes.

In looking at the Reviews after our stay, I believe another poster is correct - most of the 5-star reviews must be paid &/or not genuine. If you look closely, nearly all of the names are of Hispanic origin, but almost no guests we saw fit this description. This has brought my review down at least 1-star. It is a nice place in ways (beds very comfortable) but furniture in rooms seems pretty dated & not high-end feeling. Rooftop pools are nice, food is hit-or-miss. Japanese & Chinese were yum, but Italian was basically inedible (who knew this was even possible?) and Mexican was same (never imagined having a *bad* cheese enchilada!) Steakhouse was fine (tenderloin & veggies were good, salmon not). Staff overall **very** friendly and we **loved** our Concierge Rossie. The concierge Stephanie was straight up awful and "membership" sales person Horacio was nice but mentioned Joe Rogan right after meeting us (we're not fans - ick). Photos attached are view from breakfast terrace restaurant, which was nice, most of the poolside food was good but we got a bad-looking margarita and I was seated directly next to the trash can (loud, gross, annoying) at the Italian restaurant dinner. Also noticed nearly all service staff in the higher-paid (tipped) roles are men. Please give women better, higher paying roles beyond housekeeping! Based on this (and the obviously fake reviews) we will not be returning.

Our recent stay at this stunning five-star diamond resort in Puerto Vallarta was an exquisite escape into sheer opulence and tranquility. Nestled along the captivating beachfront, the resort’s location alone was a breathtaking invitation to paradise. The accommodations were nothing short of exceptional - spacious, elegantly designed, and adorned with every amenity one could desire. Our room, overlooking the pristine coastline, provided a picturesque view that set the perfect tone for a relaxing and rejuvenating stay. The dining experiences were a culinary revelation. From the fine dining restaurants offering gourmet delicacies to casual eateries with delectable local flavors, every meal was an exploration of exquisite taste and presentation. The freshest ingredients and culinary expertise were evident in each dish, elevating our dining experiences to new heights. The resort’s commitment to service excellence was truly remarkable. The staff’s attentiveness and professionalism were beyond compare, ensuring our every need was not just met but anticipated. Their warm hospitality added an extra layer of comfort to our stay, making us feel truly pampered and valued guests. The spa facilities were a sanctuary of relaxation and indulgence. The array of treatments and therapies offered a blissful escape, leaving us rejuvenated and refreshed. Additionally, the resort’s diverse range of recreational activities, including water sports, yoga sessions, and cultural excursions, ensured there was always something enjoyable to do. In conclusion, this five-star diamond resort in Puerto Vallarta is an epitome of luxury, sophistication, and personalized service. With its stunning beachfront setting, luxurious accommodations, exceptional dining, impeccable service, rejuvenating spa, and diverse activities, it’s a sanctuary that fulfills every aspect of a dream getaway. A true gem that promises an unforgettable experience for those seeking the pinnacle of luxury and relaxation.”

One of the best places I’ve ever stayed. Staff was excellent and no request was denied. We had the all inclusive package which I do feel was worth it. The food here is actually quite good compared to pretty much every other all-inclusive resort or hotel I’ve stayed at. You really don’t need to leave if you don’t wish to. There is some construction noise during the day but they do stop at a reasonable hour. Whale watching from your balcony is a treat. We will stay here again. Don’t forget to get into town and try the street food and excellent restaurants.

I can’t wait to come back. This place is worth every penny, and definitely go with the all you can eat. We were so sad to come back from this little paradise. The suites are incredible, we stayed in the North tower and loved every minute of being there. The balcony is huge and is definitely a very nice setting for a romantic getaway.

Cannot say enough wonderful things about hotel mousai! Incredible service, food, ambiance, amenities. The staff is so welcoming. We especially loved Nicte, Alan at the pool, and Noe. Go!

As a first timer at this resort and the first time I've ever done an all inclusive package, I am very impressed and I would come again. From the first minutes we arrived, and until the final seconds when we left the staff were friendly, and incredibly helpful. The multiple restaurants are at a good standard and I highly recommend the Sushi restaurant. The views are to die for, and make sure to request a higher floor and where possible in the South Tower, as it felt like it had better views, a better rooftop pool. Whilst the Mousai buildings are at the top of a hill, don't worry whatsoever as there is a frequent trolley (every 5/10mins) bus which takes you to Garza Blanca resort where you can access their restaurants and the beach and water activities.

My Wife and I recently celebrated our 30-year anniversary. We stayed at the Hotel Mousai in Puerto Vallarta, at the beginning of September. The amazing staff we encountered were Carlos, Janette, Mariku, Ernesto, Octavio and the lists just keeps going. Every team member from the top to bottom was gracious and absolutely awesome. Carlos and the team made every effort to help me provide a wonderful, memorable experience for my wife and I with champagne, flower petals, reservations, taxis, etc. Our view from our room was a breathtaking view across the port, with the city just to the north.The room was kept immaculate with services for both housekeeping and turn down services. The hot tub on the balcony was a wonderful way to just relax and watch the day unfold. the restaurants were all just as amazing. The amenities like the rooftop pools and gym were all just as amazing as everything else we encountered. We have never had a better experience and we will be planning our return trip in the near future.

Really enjoyed staying here and would recommend! The staff is incredibly attentive, welcoming, friendly, and accommodating. The regular rooms are very big and spacious. Best part of the hotel rooms is the jacuzzi on the balcony. We also stayed at one of the penthouses which was also very nice and spacious. The rooftop pools are beautiful and the view is amazing. We opted in for the all inclusive and highly suggest doing so if you’re looking to be cost efficient for drinks $$. The drinks are so good and they have a bunch of options to choose from. The food is what you expect from an all inclusive. Nothing spectacular but you can’t be surprised either. Good for breakfast and lunch (apps/light bites by the pool). The location is about 45 minutes away from the PV airport. Not the closest resort but if you’re looking to stay put it’s not bad.

Excellent place for 5 star service and accommodations. Great food choices, rooms with large balconies and a private jacuzzi. It's more for couples who want quiet, romantic vacation. No real nightlife after dinner so if looking for a late night party resort this isn't the place. Friendly staff, great food and drinks. Rooms are beautiful with great views.

I recently had the pleasure of staying at Hotel Mousai in Puerto Vallarta, and I can confidently say that it was an exceptional experience from start to finish. This luxurious (Adult Only) hotel surpassed all my expectations and provided a truly unforgettable stay. From the moment I arrived, the attention to detail and the level of service were remarkable. The staff at Hotel Mousai welcomed me with warm smiles and made me feel like a valued guest throughout my entire stay. Their professionalism, attentiveness, and genuine care for guest satisfaction were evident in every interaction. The hotel itself is a masterpiece of contemporary design and elegance. The architecture seamlessly blends modern sophistication with the natural beauty of the surroundings. The stunning panoramic views of the ocean and the lush tropical landscape create a serene and idyllic atmosphere. My room at Hotel Mousai was a sanctuary of comfort and luxury. The attention to detail in the design and furnishings was impeccable. The spacious suite featured modern amenities, a plush bed, and a luxurious bathroom -- a private terrace with a breathtaking view and jetted plunge jacuzzi. It was a haven of relaxation and indulgence. One of the highlights of my stay was the dining experience at Hotel Mousai. The hotel boasts several exquisite restaurants that cater to a variety of culinary preferences. From fine dining with panoramic ocean views to casual poolside fare, every meal was a culinary delight. The quality of the ingredients, the creativity of the dishes, and the impeccable presentation were second to none. The amenities at Hotel Mousai are exceptional. The infinity pool overlooking the ocean is a true gem, offering a perfect spot for relaxation and enjoying the stunning views. The Spa Imagine provides a sanctuary for rejuvenation and pampering, with a wide range of treatments and a tranquil ambiance. The fitness center is well-equipped, and the hotel offers various activities and excursions to cater to guests' preferences. Lastly, I must mention the impeccable cleanliness and attention to hygiene protocols at Hotel Mousai. Especially in these times, it was reassuring to see the hotel taking the utmost care to prioritize guest safety and well-being. In conclusion, Hotel Mousai in Puerto Vallarta is a true gem that exceeds expectations in every way. The luxurious accommodations, impeccable service, exquisite dining, and stunning views make it a destination that stands out among the best. If you're looking for a truly indulgent and memorable experience, I highly recommend Hotel Mousai. It will leave you with cherished memories and a longing to return.

Marvelous Mousai!! I traveled with friends to Mousai for the first time. We booked a corner suite in the North Tower and were blown away by the views, the room, bathroom and totally cool refrigerator, I call it the “James Bond”. It was filled with bottles of alcohol; premium brands, variety of beers and sodas, water, snacks, chocolates, coffee and cute cups for a variety of expressos to try. The “James Bond “ refrigerator was stocked daily under the all inclusive. Amazing. The view of the ocean from our balcony jacuzzi was beyond. I didn’t want to leave. The rooftop pools and jacuzzis on the balconies were our main reasons for booking Mousai, although we enjoy Garza Blanca too. We went to the beach at Garza everyday where service was outstanding. We met Antonio, activities director, who is a blast. He was always smiling, informing us of activities and sharing information about Puerto Vallarta’s places of interest, history and culture. Love you, Antonio. Which reminds me, snorkeling is really good at the cove. Also included at no fee is yoga, kayaking tours and hiking tours and more . After Garza pool and watching cooking lessons, we are back to our rooftop pool. Relaxing, comfy chaise lounges and excellent food and service. It can get very busy, but the waitstaff remained so polite and professional. Greta at the rooftop was very helpful in getting us loungers and everyone at Mousai was gracious. Danielle at the front desk was very welcoming and Rossie ( yes, 2 ss) was very friendly and helpful. Let me not forget the food. Every restaurant had their own style with food and decor. The Chinese restaurant, Dao, was fabulous. We even met Chef Lau. The potstickers/ dumplings were made from scratch. The crispy chicken, lettuce wraps, shrimp dishes and fried rice were all amazing. The dessert menu was had the best selection and one item was warm and crispy spring rolls used to dip in a sweet white sauce, ice cream and a little powdered sugar. My friend gasped when she tasted it and immediately ordered another serving. We helped her finish with no problem. I also enjoyed their green tea ice cream. We ordered alot of items, but Roberto was so patient and nice, didn’t even roll his eyes,but he probably couldn’t wait til we left🤣. Although all inclusive includes taxes and tip, we tipped him extra. Poor guy was sweating. Housekeeping was very good too. Maria cleaned our room and kept it spotless. We needed more towels and they were delivered quickly. Response time for anything we needed or wanted was so quick, I thought we had service department next door. Oh my, the high tech room that you could control by an IPad. Touch to open and close curtains and turn lights on and off or dim was so cool. Order room service from IPad and view all their restaurants and menus. Be aware of heated toilet seats and Bidet. Controls are on wall. Although we had a few bumps, the staff at Mousai was very responsive, especially Ms. Flor Gonzales. I almost forgot the drinks. Pina colada with a dark rum topper will have you feeling no pain. Cadillac margarita with tahini salted rim was ridiculously delicious. Not sure what would happen if you had more than 2. I can go on and on, we enjoyed our stay so much. Here are some pictures of our trip. Thank you Mousai !!

Beautiful hotel and grounds. The rooms are modern, clean and massive (Ultra corner suite - North tower) with a jacuzzi, sun beds and hammock on the wrap-around deck. All the restaurants, food and drinks are top notch. The roof-top pool and bar is exceptional, as are all the staff. The trolley that comes ever ten minutes is very convenient and the gym is one of the better ones you'll find in a hotel.

Beautiful hotel/resort. But the decor almost makes it less inviting that a resort. I keep forgetting that this is a hotel. It is a beautiful hotel. Great staff. Good food. Being on a mountain top it felt more away and isolated. Can be good or bad. It would have to be a very special occasion to visit here again.

Stay was wonderful I would give them 4 and half stars. Room was fantastic, staff was very friendly, views were amazing, all the waiters at every spot were awesome, shoutout to jose and all the staff at the rooftop pool(north). All inclusive was definitely worth it. We just had a couple hiccups, one being we did not hear from our concierge once the entire 6 days, and the only dinner we booked with her was not actually booked (bocados) which we were looking foward to going to the whole time and walked in all dressed up ready to eat just to be turned away and told we could come back in 2 and a half hours, and all they wanted to offer us was a bottle of their welcome sparkling wine. The vip card offer was a little pushy which is not something we want when we are trying to enjoy our vacation. Room service was awesome and had great options but I would have to say we did not finish about half of the stuff we ordered which was a bit disappointing seeing as it's a 5 diamond resort with high praise on gourmet food. But overall I would recommend to family and friends and hope to come back very soon.

We have stayed here twice, both times for our anniversary. They ALWAYS make every effort to ensure our experience is perfect and they have my utmost respect for that. Today, we tried Noi and it was our absolute favorite dining experience overall. Gabriel provided exceptional service and his company was welcomed, more like a friend and not just as a server. We look forward to spending our final night there as well and are excited to see what Chef Francesco Cavicchi will create from his heart.

Just stayed for 4 nights at Hotel Mousai. It was a wonderful experience with top notch service. We experienced fantastic customer service from arrival to restaurants to drinks by the pool to departure. Would 10/10 recommend. Shoutout to Martin from tower 2 valet, Ramon and Alejandro from Garza Blanca pool waitstaff, and Juan from Tower 2 infinity pool waitstaff. EXCELLENT service!

In A Nutshell: -The Hotel Mousai in PV is rated as a 5 diamond resort. -I've stayed at other 5 diamond resorts & I can honestly say that this hotel isn't at that level (yet). -At best it's a 4 star hotel, but there is potential. -The butler we had wasn't that great b/c I barely saw him. -The best butler experience I've at was at Le Blanc Resort in Cancun, that experience was what I was expecting here at Hotel Mousai (some examples of what the butler did there was prepping lunches for our excursions, always located on the floor, always providing popcorn & fresh fruit for evening snacks, etc...) -Hotel Mousai has several buildings on their property, the newest one is the South Tower which is where we stayed. -The rooms are chic modern designed, they are big w/ large separate bathroom & a nice balcony overlooking Banderas Bay & the jungle hillsides. -The room was very moist & if you need to dry out clothes it's better to do it outside on the balcony vs. inside the room. -The dampness made it hard to sleep at night. -The room service is a bright spot, they are open 24 hours & you can order directly from the iPad in the room, plus the food is really good. -The restaurants we tried were Japanese (Hiroshi), Chinese/Asian (Dao) & Italian (Noi). -My favorite was Noi. -There are roof top infinity pools in both the North & South Towers. -Both have a bar & serve food, the guacamole & chips were always the perfect snack. -I enjoyed the free 5 minute massage too, so take advantage of that. -The hydrotherapy is a great experience that I recommend, you'll spend an hour being pampered by all things cold, heat & water pressure. -You will end that pampering w/ a nice selection of freshly brewed teas which is very relaxing to drink while peering out the glass windows towards the ocean. -If you get free breakfast in your package, each restaurant serves breakfast, but my favorite place to eat was at the Hotel Garza Blanca restaurant on the beach, it's buffet style or a la carte, but the buffet was pretty darn good. -The property is pretty close to the Zona Romantica, it should cost you anywhere from $7 to $10 USD. -You can try Uber, which I did once, but it took forever for it to arrive, yes it's cheaper than a taxi, but time is money so ask the hotel to call a taxi for you & always negotiate the price before you head off. -There is a free shuttle that takes you from tower to tower all the way down to the Hotel Garza Blanca where the beach is at it's useful, so use it. Overall, the staff were mostly friendly, the property is well-kept & the location isolated it's more of a 4 star hotel experience, which is still very good.

Good location, very friendly service, excellent foods, well setting room layout & facilities! I will definitely come back again and will highly recommend to everybody! Nobody will be disappointed Best ever holiday stay in my life! I left my heart to Hotel Mousai & the people!!

Customer service at this resort is non-existent. I had a trip planned for this Wednesday and tested positive for Covid last week. I’ve called reservations at minimum 5 times across 3 days and each time waited no less than 30 minutes to speak with someone. I was told that if I send proof of my positive result in via email that they would consider refunding my deposit. That should be a given for a 5 star hotel, in my opinion. I’ve not gotten a response on my email and it’s been 5 days. When I follow up via phone call, I’m told that they will respond to me later that day or the next and I never hear anything. They could not care less about the situation. Trust me, I’d rather be there than stuck home with Covid! If they would respond and treat me like a human, I would consider rescheduling my trip but this lack of service makes me think I should never consider the hotel in the future. Don’t book here unless you are sure you won’t have any need for flexibility or customer service.

This hotel exceeded my expectations. We went to celebrate my mother's 70th, my mother is law's 59th and let me tell you the resort made us feel like rockstars. The service is impeccible, the rooms are stunning (we loved the north tower) and the food is absolutely delicious. Be sure to do the all inclusive plan, so worth it. Also, the sushi restaurant literally felt like we were at Nobu. It was top notch! Special shout out to Maggie at the pool who helped reserve chairs every day, gave us recommendations, and helped celebrate birthday's to the fullest!

Probably the best vacation that my wife and I have ever taken. Service was top notch, food and drinks were phenomenal, and the spa was amazing. We like to visit new places, but we both agreed that we would happily return to Hotel Mousai for another vacation.

Absolutely flawless! The room was fantastic, but it was the service that really made our stay memorable. Every employee at this hotel went above and beyond to ensure that our stay was perfect, which it was. Kudos to all of the guys at the rooftop bar! They made certain that all of your needs were met before you even asked! All of the restaurants were excellent (especially the steak house), and I have no complaints! I've already reserved four nights in February for another trip. I could literally live here indefinitely!

Great service great amenities great location. Definitely what I would expect for a five diamond resort. The food was nothing spectacular however was good the drinks on the all-inclusive plan seemed a little watered down but were spectacular looking. If I wanted to get drunk I'm sure I could have just done shots but that's beside the point. I would 100% stay there again however forgo the all-inclusive as there are so many amazing restaurants in town to go to for a $7 taxi ride

My wife and I celebrated our anniversary this past week and property was incredible! When you arrive, the staff is very hospitable and gracious. Food was good and the environment for each restaurant was spectacular. We stayed in the Ultra North Suite and it was worth every dollar. Amazing. Only negative was the room service was slower then I would expect and I never met a manager. I had some minor issues with some of “attention to details” and never got resolution. I heard there was a timeshare option on the property, but oddly enough, I could never get any info on it. I would definitely suggest booking Dec - May...it was like clockwork when June 2nd came so did the rainy season and clouds. Not a cloud in the sky in May. Stunning rooftop pool and the service perfect. Jan and Feb is the whale season, we will definitely come back to see this! I would give the stay an 8/10

I was staying nearby and the host where I was staying suggested I check it out because I asked for dinner suggestions. So I walked over to the resort and started wandering around trying to find the restaurant. I got there and it was pretty cold and impersonal, I didn’t see an obvious menu anywhere. I left and an employee started following me. When I stopped for a moment he started asking me if I was a guest and what room I was staying in and he didn’t speak English so I tried to explain I was there to check out the restaurant. He told me to wait and someone else would come talk to me. Another employee came up and also didn’t speak English but basically communicated that I was not welcome there. He told me to get on the trolley and they escorted me back down the hill. When I got back to the bottom, a group of employees/security was waiting for me. One of them spoke English and I explained I was just interested in looking at the restaurants and the employee told me the restaurants are not available to the public. The only one that the public has access to is the one located on the beach and if I wanted to eat there I had to make a reservation. I suppose if you’re a guest or resident of the facilities maybe you’ll view this review as a positive but from my perspective it was really weird and it should be made more clear that these restaurants are not available to the public.

A true foretaste of paradise; heavenly locale! One of the best ever vacation experiences I have ever had. Top rate service rivaled only by the spectacular views and amazing amenities. Thank you for everything!

From beginning to end our experience has been amazing. We booked the Ultra corner suite which has a wrap around balcony with a hammock and views of the ocean and mountains. The resort is elegant, spacious and beautifully decorated. My husband enjoy having high tech features in the room like being able to control light, curtains and room service from an iPad. The beds have premium linen, fluffy quality pillows and soft comforters. The amenities are top notch including a fully stocked bar (premium liquor daily) and a gorgeous rooftop infinity pool with breathtaking views. Mateo made our time at the pool enjoyable and Eduardo facilitated all that we needed to make our time at Mousai enjoyable. Every restaurant was gorgeous, had live music and excellent food. The room service options are ample and all delicious. Mousai exceeded my expectations. Their attention to detail (like carrying sandals size 13 at the shops for hubby) truly blew us away. 5 stars customer service all throughout. Every penny was well spent and the location is one of the best in the area. Thank you to the excellent housekeeping staff, to Eduardo, Mateo and to all the amazing staff at Mousai. You made our return to Mexico an unforgettable experience!