1/5 Abhijeet D. 7 months ago on Google • 27 reviews
My
recent
experience
with
Japji
Travels
left
much
to
be
desired,
despite
the
excellent
services
provided
by
the
bus
and
driver.
Our
group
of
8
Germans
embarked
on
a
journey
to
explore
India,
but
our
experience
with
the
management
of
Japji
Travels
was,
unfortunately,
marred
by
a
series
of
disappointments.
Let
me
start
with
the
positives.
The
bus
and
the
driver
provided
by
Japji
Travels
were
nothing
short
of
perfect.
He
was
punctual,
professional,
and
ensured
our
safety
and
comfort
throughout
the
trip.
However,
the
troubles
began
when
we
had
to
deal
with
the
management
team.
Their
attitude
towards
customer
service
was
nothing
short
of
disappointing.
We
encountered
arrogance
and
a
lack
of
willingness
to
understand
and
address
our
concerns.
One
major
issue
that
irked
us
was
the
exorbitant
charges
for
basic
services.
We
had
booked
a
hotel
just
7
kilometers
outside
Delhi,
and
Japji
Travels
charged
an
outrageous
Rs
15,000
for
a
simple
drop-off
service.
This
pricing
made
absolutely
no
sense
and
felt
like
an
attempt
to
take
advantage
of
foreign
tourists.
Additionally,
when
we
expressed
our
desire
to
visit
a
place
120
kilometers
from
our
planned
location,
the
management
charged
us
a
whopping
Rs
8,500
with
no
logical
explanation
provided.
Furthermore,
the
management
team
insisted
that
we
follow
the
initial
plan
I
had
shared
only
for
quotation
purposes.
This
lack
of
flexibility
and
understanding
of
our
evolving
needs
as
travelers
was
frustrating.
We
expected
a
more
customer-oriented
approach
that
caters
to
the
diverse
preferences
of
tourists.
To
make
matters
worse,
the
management
dared
to
visit
us
at
our
hotel
to
address
our
concerns,
but
instead
of
genuinely
listening
to
our
grievances,
they
forced
their
points
upon
us,
leading
to
further
dissatisfaction
and
discomfort.
In
contrast,
other
travel
companies
in
India,
such
as
those
in
Kerala
and
Maharashtra,
have
demonstrated
how
to
communicate
effectively
with
customers
and
provide
support
to
foreign
guests
visiting
this
incredible
country.
Japji
Travels
can
learn
valuable
lessons
from
these
companies
in
terms
of
customer
service,
flexibility,
and
catering
to
the
needs
and
preferences
of
travelers.
In
conclusion,
while
the
bus
and
driver
services
offered
by
Japji
Travels
were
commendable,
the
disappointing
experience
with
the
management
team
overshadowed
the
positive
aspects
of
our
journey.
I
hope
that
Japji
Travels
takes
these
criticisms
to
heart
and
makes
necessary
improvements
to
provide
a
more
pleasant
and
customer-centric
experience
for
future
travelers.
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