1/5 A W. 6 years ago on Google • 7 reviews
I
work
80+hours
a
week
and
was
in
Sydney
for
a
week.
I
organised
my
stay
at
Cutmore
Cottages.
What
a
mistake!
I
am
type
1
diabetic
and
needs
a
fridge,
which
the
owner
assisted
with.
She
also
assisted
with
moving
to
one
of
her
other
houses
which
had
availability.
So
far,
so
good.
There
was
never
any
communication
about
check
in
procedures,
or
the
breakfast
that
would
be
supplied.
There
was
no
one
onsite
to
assist
with
check
it
around
6:30pm.
A
male
guest
was
leaving
the
house,
and
the
front
glass
door
was
opened,
he
actually
welcomed
me
into
the
house.
If
the
door
is
open
with
a
man
standing
in
front
of
it,
how
is
any
one
to
see
a
note
stuck
to
the
door?
The
owner
was
contacted
immediately.
Her
first
words
were
"Don't
call
me
after
9pm".
It
was
only
6:30pm.
There
was
also
no
prior
communication
(via
email,
text
or
Airbnb
inbox)
about
breakfast,
or
parking.
Breakfast
is
only
served
between
7-9,
which
is
too
late
for
me.
I
did
find
some
cereal
in
the
kitchen,
but
milk
was
not
supplied
each
morning.
I
washed
my
clothes
elsewhere
and
hung
them
on
the
house
clothes
line
on
Thursday
morning
before
work,
but
was
accused
of
leaving
them
on
the
line
"for
days".
I
went
looking
for
them
within
the
house
and
could
not
find
them.
I
called
the
owners,
who
advised
they
were
in
another
person’s
room
on
Thursday
evening.
Then
on
my
last
night,
they
popped
a
parking
map
under
my
door
telling
me
I
was
parking
incorrectly.
I
did
leave
a
review
on
AirBNB
which
was
honest,
non-threatening
and
without
personal
attack
towards
the
owners
of
Cutmore
Cottages.
It
was
once
this
was
published
that
I
received
the
email
from
the
owners,
thanking
us
for
their
first
bad
review,
and
stating
the
check
in
process
was
obvious
and
maybe
I
lack
common
sense
(amongst
other
personal
attacks).
At
no
point
did
the
owners
wish
to
discuss
the
miscommunication,
they
were
more
interested
in
reiterating
via
email
that
I
have
no
personality
and
no
communication
skills.
As
an
avid
traveller,
I
could
have
offered
some
positive
feedback
and
suggestions
for
improvement.
A
nasty
email
from
the
owners
of
Cutmore
Cottages
was
the
last
thing
I
expected
to
receive.
It
saddens
me
to
think
that
small
business
owners
can
be
this
nasty...hopefully
no
one
else
receives
such
hate
driven,
horrible
emails
for
simply
being
honest.