Good but also not great. PROS- For a young family this hotel would be an absolute blast with their impressive amount of activities available throughout the day. Almost gives off resort vibes. Clean room, nice location, updated bathrooms, no carpet in room. CONS- bed was the most uncomfortable bed I’ve ever slept in for a hotel. Mattress felt so cheep. It’s So squeaky (it’s on stilts) that ever little move will wake up the entire room. Walls are thin so you hear babies crying and families running through the halls at all hrs of the night. Wouldn’t stay again just for the poor quality sleep alone. And I’m not saying this as a super picky person, but for the price I’m paying, I want a good sleep. Restaurant was okay… Breakfast buffet is $22/ adult, $7/child. Baby Cribs must be rented for $30

Good but the pool and play area really needs to be updated. The rooms are super clean, no carpet which is a great plus. The restaurant was lovely. My main con is that the pool is over chlorinated, the smell is very intense. The pool really needs to be updated, old stained tiles, the splash pad needs love too, the tunels are ok but the carpet pads are old too. Overall I liked it but it would be great if they updated the pool and play area.

All I can say is WOW ! What a great place to bring your family. Resort vybes in the middle of Quebec city. This hotel is made for parents who want to get away with their little and older ones as well. This hotel has an indoor pool, a park, a gym, an indoor splash pad and even an arcade. Even while being understaffed during our stay, the service was still great.

Great hotel experience as far as entertainment goes but they severely lack renovations and the beds are as hard as rocks. I’ve stayed in many hotels and I’ve never quite had a bed that uncomfortable. That being said, the workers were kind and quick and the atmosphere was perfect. With some upgrades to the rooms like a television that has pay per view and better beds, this could easily be a 5 star rating instead of 3.

Great place for kids AND adults, lots of activities provided throughout the day. The Service is excellent and friendly ! The buffet was delicious. Loved the pool area and arcade. Great spot in the centre for everything we went to.

Parents with small kids be weary: When we arrived and checked into our room we could clearly hear kids making noise next door (the walls are paper thin). I talked to the front desk, and requested they transfer us to another room b/c I have small kids. They explained that it was the season when loads of kids were in the hotel, and it would be an issue in any room but rest assured it would get quieter. I trusted her, but I felt horrible when as I was leaving another worker said "Nice work on dealing with that problem" and gave her a high-five as I left. Seriously. That night their was loads more noise and I called the front-desk who told me it would settle down, and no they wouldn't send anyone. On checkout I mentioned all this to the them, and they thanked me for staying. So yeah don't pay loads of money to stay at this place. Go find a hotel with an awesome waterslide and (most do) put your smaller kids on the top floor so they can sleep early. The experience of this place is quite strange also. Like an attempt at being a resort. I booked it because I thought it would be a rad thing to give to my kids, but I left feeling weird and disgusted. You pay a high price and even the cinema room chairs are all cracked, with holes, and crumbs on them. Gross.

Activities for kids were great! Hotel is in need of a “facelift”, rooms need an upgrade, fresh coat of paint and a little TLC The arcade was very disappointing, most of the games were out of service so the kids were very upset and the machines that were working kept eating our money! Rooms and resort was very clean so that was a big plus

Great place for kids looking to just have some fun! Great activities to entertain the kids! Very fun vibe! If you have young kids, this is the place! As for the adult part, the hotel itself could use a little love (broken taped mirror in our room, bathroom sink faucet sprayed everywhere and our bed was horribly hard) and a bit more attention on the common area cleanliness. Overall, I’d take my family back!

Definitely a family hotel.. but don’t plan to go to bed early. Music blasting beside the rooms is super unnecessary.. specially until 11 pm. my 3 year old couldn’t get to bed on time because of the loud music.

It's a cool place to stay with kids!! We spent 3 nights for New Year's weekend it was fun. They had entertainment for kids and adults everyday. The pool seemed a bit small for the amount of people ( they were fully booked) .. but I imagine on regular weekend it should be less crowded. The location is very convenient, close to Aquarium and 10 min from Old Québec. It has a restaurant also there are many restaurants in the area.

The rooms are no frills and there are lots of great activities for kids. I was not expecting a “Ritz” type hotel experience but I felt the overall cleanliness of the hotel areas and rooms left something to be desired. On our second evening we noticed that our room had issues with the windows, one window leaked puddles of water and amber “glue” that the maintenance person said was leftover from its recent installation but the bedroom window had mold or mildew on the sill. When I asked to change rooms due to that mold or mildew the woman at the desk rolled her eyes at me and tried to downplay my concerns. I had to be firm when she said «we probably do not have any other 3 bed rooms available » before even checking. This was not my first visit here so I knew what to expect with the style/quality of the rooms but I was completely shocked at the poor service and disappointed that my family spent time packing, moving and unpacking rooms when we were meant to be enjoying ourselves in the pool. We had been planning a fall trip but will choose another hotel next time. Edit to add after the owners answer:: On our main room windows there WAS amber colored stuff that was cleaned off by the maintenance person before we switched rooms. Both rooms had windows and maintenance only cleaned off the main room window. The window in the bedroom had black spots in the cracks where the water was accumulating. I have pictures attached to this review showing the moldy bits. Please stop calling it glue.

Great place for family and kids! We visited during the kids spring break. And for our 7 and 6 year olds we certainly hope they enjoyed themselves. The room we had was modern with well appointed bathroom and 2 queen size beds. It certainly had a few quirks like no full length mirror, poor lighting in the room, and broken desk and reclining chair. Pros: Pool Hot tub that fits 18 people Splash pad for the kids Aerial shows Live music or DJ Arcade for kids Arts and craft activities Magician Cons: Less then accommodating front desk staff. The cleaning staff we'd come across each morning were far more friendly, with a smile and always helpful. The restaurant only offered buffet and no a la carte food during our stay No room service The beds were not comfortable for me Apart from minor complaints. The biggest issue was being subjected to eating buffet for supper our first night there and a breakfast buffet the following morning. But honestly we'd be happy coming back again with our kids. We enjoyed our stay.

Great time had by my 5 year old, and myself. The pool, waterpark, activities were very good. Avoid the overpriced arcade that steals quarters! Close to downtown Quebec and the Old City. Easy to travel to amenities and sightseeing. The restaurant served very good food with a good selection.

We stayed for 5 nights with our three kids aged 3, 6, and 9. We had a BLAST. Awesome pool and the rooms are nicely updated and comfortable. I see a lot of comments about the mattresses, we felt the beds were perfectly comfortable. No issues at all and the staff were all so welcoming and kind. On weekends they have music by the pool and a bar, and the crowd is significantly larger on weekends. We had a great time! The pool was wondeful, as was the playground. The restaurant is decent with lovely staff and the kids loved being able to eat while watching people at the pool. The fish pond is also lovely. The only points of any criticism at all would be that the arcade has many many games that inoperable. Lastly, the location is 20 min from the old city, but is only 6 minutes from the aquarium. I would stay again! Thank you to L'Hotel Quebec

Stayed here for two nights with my grandson. The room was super clean and comfortable. The staff was very friendly and helpful. Location was exactly where we needed it - right down the street from the aquarium, and easy drive into the city. My grandson loved the pool, and it was fun to have live music. There were lots of comfy places for me to sit and read or just hang out while he swam. The place was FULL of young families - and they seemed to be having a wonderful time. And - I am really grateful for a hotel room without a carpet - so much cleaner!

WoW! The Jaro line definitely knows how to create a nice family resort. Lets start with the shear amount of amemeties that is included with our stay! Too many to name! But i can say we stayed 2 nights and if i disnt make plans we could of spend the whole weekend at the hotel! The staff were awesome, the hotel was clean, however where i felt it lacked was maybe some areas can use a refresh. A lot of areas can tell that it is dated. None the less it is still a nice hotel to stay at with the family.

They do a great job of entertaining kids and having activities for them . The pictures of the pool and the reality is a bit off although my kids enjoyed the heck out of the pool. Live music poolside was fun but be mindful if you get a balcony which faces the indoor pool area . Staff friendly. Had the buffet breakfast with no complaints . Nice service . Would consider staying again ... only downfall ( not of the hotels fault) was the insane amount if road construction in the area (summer of 2023) which really limited the idea of walking to any nearby restaurant and made it a bit hectic to travel in and out from . Plenty of parking is a bonus

Where do I start... my daughter LOVED the splash pad part in the pool and the hotel itself was nice and clean. We loved our stay for approximately 30 minutes and this was ONLY because a giant group of kids left the pool to eat so my toddler wasn't scared to play. Upon arrival the splash pad wasn't working so I asked the lifeguard if he knew what to do. He said he couldn't do anything and suggested I go to the front desk to tell them it's broken. I said I'm in a bathing suit with my daughter and it should be a staff who passes along maintenance requests???? He said he only had his personal phone and couldn't call anyone to tell like WHAT?? Luckily a beautiful staff who was watering the garden helped me and she went to get a maintenance person who very quickly fixed it. When we were eating dinner (ribs and fries were good, bacon cheddar burger was gross) TONS of kids, families, and teams were checking in. Not sure if there was like 3 adults to 150 kids or maybe even the adults didn't know respect. Doors were propped open all along the hall way (we were room 205 so one of thr rooms that EVERYONE on the floor had to pass to get to their rooms). Kids and teenagers running the hall ways or congregating in the hallway outside of our room screaming and knocking on doors. We went to the front desk at 1030 and it slowed down then stopped around 1130. At Midnight our phone starts ringing... its the front desk telling me if they receive one more noise complaint about my room I would be removed from the hotel. This was the only call we received so that was aggressive. I angerly explained that my baby's sound machine was on because the hotel was unable to control the EXCESSIVE noise. I told them again how insanely loud it was and justified the small sound machine playing. The person who called was incredibly rude and not understanding at all. ALSO, DO NOT BOOK WITH EXPEDIA. This hotel HATES Expedia guests. We were in a room like I said that was probably the worst for people running by, check in was 5pm for us rather than 430 for regular guests (WHAT?).. there was some other disadvantage to booking through Expedia but I'm raging too much to remember. If you're deaf, have a bunch of kids, and a ton of patience then this hotel is amazing. If you're just a family wanting to give their kids a fun time I suggest booking a top floor room maybe right at the end... cause this was insanity. I'm writing this at 0630 when the slamming doors and screaming kids running down the halls began. I read reviews before booking and thought how bad could the noise really be? It's actual insanity, not even tolerable. Edited to add that it states all rooms have air conditioners and I can confirm they absolutely do not.

Pool was small and so full kids couldn't jump in. Blowups had no top, so were very hot. Room had ants, beds were high and there were sharp corners at toddler height everywhere possible. Hand soap in bathroom was far from the sink. Restaurant did not accomodate for allergies. Everything seemed NOT made for kids!

The kids had so much fun here. Given the the cost of the stay, we had low expectations but were pleasantly surprised. A warning to fellow Ontario residents... Expect an elevated exposure to music, alcohol, and fun in general.. at least compared to what you would experience in Ontario.

What a lovely surprise if a hotel. We booked it because the pool and play area for kids looked great, and it was! What blew us away was the many activities they had for the kids! Music bingo led by Disney princesses elsa and ariel. Magic shows, face painting, balloon artists not to mention a half dozen huge bouncy castles outside in their courtyard. My kids were always doing something while at the hotel and were never, ever bored. Some of the decor was dated and needs to be replaced, like the seating in their theatre room. Some of the arcade games were also out of order. The pool was only one depth and there was no shallow end for the little ones, but the resort atmosphere with love music in the pool area and all the other activities made up for these small deficiencies tenfold. If you have kids and want a great experience for them at a hotel in Quebec city. This is THE place to go.

Amazing place for children and family. Bouncy castles outside, indoor pool area was great with splash pad, and a must see with live performances directly on stage infront the pool in the evening and closes LATE. Did I mention a large hot tub for approx 18 people, face painting, magician, baloon makers, arcade, games room, Nintendo room, small cinema. Cozy bar area at night when you want to escape all the family fun and kids and spouse are asleep. We had a great time overall and i definitely recommend this hotel for a family getaway.

Title: Mixed Experience, Some Improvements Needed Rating: 3.5/5 We recently stayed at Hotel Quebec after visiting it and loving it few months back but had a mixed experience this time. The service, amenities, and kids' entertainment schedule were great, creating a pleasant atmosphere, And I highly recommend this hotel for. However, upon checking in at night, we encountered a disappointing situation with the sofa bed – dirty sheets, covers, and no pillows. Despite multiple requests, no action was taken and I was told that I have to get it fixed myself as no staff is available. Doing beds on arrival is the last thing you would want to do in a 4 star hotel. In addition to our kids being exhausted after a long drive and day but couldn't sleep. The Christmas buffet presented another setback. The grilled salmon was undercooked, and though we pointed it out, we were still charged for the buffet. In a 4-star hotel, such lapses are unacceptable. Several other minor issues added up, impacting our overall stay. During checkout, the manager offered us $25 credit if our total spent and two small stockings as an apology, falling short of addressing the inconveniences we faced. We appreciate the gesture, but it's clearly not enought for the mistakes that were done. You need to prepare, hire more and train you staff prior to busy seasons.

Perfect place for family of course. Pool, hot tub, small water park, tubes, workshops, magicians, arcades and more. Employees are very nice and I loved the room. Close to stores and restaurants. Highly recommend it.

Facilities and swimming pool are a bit dated but the rooms were spacious and clean. Loved that they are not carpeted, and there was an option with 3 queen beds! Definitely a fun place for younger kids.

A+ hotel, kids loved it!. Lots to do, will never be bored. The Restaurants supper and breakfast buffet was great!. Will definitely stay here again.

So this place is a little run down, and a little rough around the edges but the kids don't notice it. There's a lot going for the kids. Prices quoted didn't include tax and no breakfast. If I'd clocked this I wouldn't have booked it. Loads of roadworks going on at the moment with no clear signage to the hotel until you make your way down the correct side. Overall I'd say it's overpriced for what it is.

Hotel was average overall. The facilities were great, room was spacious. however, the service was lacking. Apparently they have a non-sense policy that if you stay less 3 nights, you don't get daily room service. After the first night, we ran out of towels. Finally got some towels after filing a complaint.

3 stars in my experience. It's a great Hotel for families with Kids as it has a lot of activities for children to keep them entertained. I found the beds to be too Hard and not very comfortable. The rooms were clean and organized. The Food from the Hotel was absolutely horrendous specially being so pricey aswell 😬 36 bucks for 2 burgers with what felt like Boiled patties and old lettuce 😮‍💨 Not a bad hotel to stay in if you want to save some money for a place to stay. But I wouldn't eat in it I would definitely put an extra few bucks and get a decent meal outside of the Hotel.

Nice room. Comfortable bed. Excellent shower. Flush toilet too slow. Difficult to work elevator to get luggage down to 1st floor with cart. No English instructions. Coffee maker in room didn't work

I recently had the pleasure of staying at this hotel, and I cannot express enough how wonderful my experience was, thanks in large part to the outstanding service provided by Antoine. From the moment I arrived, Antoine went above and beyond to ensure my stay was comfortable and memorable. His warm welcome, attention to detail, and willingness to assist with any request truly set this hotel apart. Whether it was providing local recommendations, promptly addressing any concerns, or simply sharing a friendly conversation, Antoine's hospitality was exceptional. The hotel itself was lovely, with comfortable accommodations and a convenient location. I couldn't have asked for a better stay, and it was all thanks to Antoine's dedication to guest satisfaction. I highly recommend this hotel, and I look forward to returning in the future. Thank you, Antoine, and the entire hotel staff, for making my stay unforgettable!

I have mixed feelings about this place. First thing is staff doesn't give two hoots about the guests and their experience at their hotel. This review for them is meaningless. I noticed that three smoke alarms that I saw in the hotel had expired back in 2019! How can you pass your fire safety review for your business licence? The pool at night has dangerously low light levels in the water, something that would be shut down in Ontario. Our room's expired smoke detector kept beeping and staff didn't care. The laundry facility's dryer frankly doesn't work, it just eats for coins. In the other hand, my children loved their time here. Having three beds was very convenient. The indoor splash pad is genius and was a great hit for my children. The jungle like setting was nice and so was the climbing tube tower. The band which played by the pool that night rocked. This place has almost a cruise ship vibe, but not the inclusive type. You pay for every privilege. In the end my family and friends will never go to any of these properties again mostly due to safety concerns and staff's attitude.

So the pool was amazing. It's a tall room with many exotic plants and lights. Very cool. The hot tub was not very hot unfortunately but maybe it was just a little misunderstanding on the temperature settings. In the arcade, all the games take quarters only. The quarter exchanging station was out of order so BYOquarters! The rooms could definitely be updated and the hall floor cleaned? I'm also not sure why the curtains were just sheer wisps of not much. We had a couple startling experiences of car headlights in our faces lol. The sinks were neat though and the people were friendly so not to downgrade this place too much. We really had a good stay!

The only reason i gave 4 stars is because the restaurant food is not good( they should not advertise it exist until they make it better. The hotel itself is very clean the rooms are nice, the activities for kids are amazing, the swimming pool, music show, slides, arcade..... kept my 5 year old busy. 5 stars for the amenities.

This is a fantastic hotel for kids. From the pool to the indoor water park to the bouncy castles it is for sure we will come back here if we are in the area. I would recommend the family suite if more than 4 as it has a separate room with bunk beds and a crib if needed.

First off the I reserve a room and it's based off ages of the kids and the day of the week, so you don't get an exact number, next it's a special fee if you have a child visitor come over , third I ask for an English menu , order a caesar salad plain, and it came with BACON!!! My husband is Muslim and had an allergic reaction to it, and no one cared. The hotel says their not affiliated with the restaurant the restaurant offer to make another without BACON, like The Menu doesn't list Bacon as an ingredient in the first place..... My advice if you have special dietary needs, need to have a set amount to know your cost, this place ain't it... But the pool is cool

At first I booked this place just because of the bunk bed plus a couple queen beds in a one room. Since my kids are no longer small, I didn’t expect they would enjoy the pool, arcade, and the outdoor inflatables. Turned out they loved them very much! Cons: below par bath towel and bedsheet conditions. The towels smell funny, hair on the bedsheets, blood stains on mattress cover. Overall the kids are happy with the stay, but not the adults.

A five star spot for children: lots of fun activities, but, as a parent, don't expect to enjoy the pool, as it's always full. The Twin Sofa Bed was more like sleeping on some couch pillows on the floor, which was a little disappointing, take a room with a Queen Murphy Bed instead

Hotel itself was great. 5/5. Kids paradise. So much to do here even if it rained out. Stay away from the restaurant though 1/5. Horrible dinner all the way around.

We stayed for the weekend of spring break with the kids. Hotel was fully booked. I was truly surprised how generous this hotel is. The little things made the difference. All the little amenities in the room like toiletries, personal care products, coffee machine, good sized fridge etc were supplied generously. Hotel restaurant staff wonderful, cleaning crew friendly, reception fast and efficient, pool and playground amazing for the kids, arcade room was fun, lots of activities for the kids, most of the staff spoke some english even if it's mostly french. Staff was always ready to help. Kids were safe roaming around. Great quality/price. Highly recommended.

We were only staying one night but wished we had more time! We did the Aquarium package and were pleasantly surprised with the souvenirs waiting for us in our room upon arrival. Staff at check in were pleasant, activities were plentiful with options for the whole family to participate was definitely an added bonus! The pool area was fun and warm, always a hit! Room was comfortable and clean! We will be back!

I stayed here 2 years ago and most likely going for Ontario march break this year! It is my family’s favourite hotel and its close to Le Massif! Which is Are Favourite Ski Hill In The Eastern Area. The service is awesome,Great Food,Clean,Good Prices! They have so many fun activities for the kids so they can have a fun time too!

The kids loved it so much. Water park, pool, spa, arcade, jungle gym, etc all in the same hotel. Best part of our stay, was the view from our room. It was facing the garden. We didnt need to leave our room when there was musical shows/performances. The only inconvenience was that one of the mornings, they did not offer room service for breakfast. Brought the kids once for their supper buffet and it wasn't a hit for them.

Booked a room for 3 with a fold away bed, got a room with a double bed. Booked a room with a balcony on the inside pool, got a door on the parking. Staff can't do anything cause I booked on Expedia. Got charged 30$ more for the kid and the tiny foam matress on the floor. Grey blanket was dirty with a weird substance and gross. We found hair on the toilet when we arrived. 🤢 Spa by the pool was dirty with skin cells or something similar floating. Check in at 17h is really not convenient. Bed was comfy for 1 night but that is not enough. Save 200$ + 30$ and go somewhere else.

I spent 5 nights at L'hôtel Québec. We planed to stay 6 nights but due new covid 19 restrictions almost everything closed, so we cancelled our last night. Everything was perfect aside from my room. The water in the pool was warm enough, spa perfect, many activities for children, playground was a blast while it was open.There were some issues with my room, which were fixed almost instantly but still did not like to have to call the reception every day. This is the reason I did not give 5 stars.

A wonderful place for young families who like water. Great pool with live music in evening and lots of activities throughout the day. Different magician each evening . Restaurant food good for buffet and friendly staff.

This was a great place for a family with young kids. The pool had live entertainment each night, a games room, a small indoor splash pad, and inflatables. The rooms were very nice and optimized space with the use of Murphy beds. Very comfortable for our family of 5. Short drive to old Quebec and close to lots of restaurants and the highway. Would definitely come back!

Went to Quebec Hotel for a mini vacation with the kids. The hotel is extremely kid friendly and that was exactly what we were hoping for. The pool area, the arcades and the bounce house were a favorite for our kiddos. The restaurant was very good and service was amazing. The staff were very friendly and enjoyable. The only thing is the family suite was a little outdated and small for a "suite" which is why I did not put 5 stars but overall great location, great fun and good ambiance!! Would recommend

This was an amazing place for our family with kids. The pool had live entertainment, indoor splash pad, and bouncy castles. The room was spacious, nice and clean. It was was very comfortable for our family of 5. It was a long ride from Toronto to Quebec City, but the view, restaurants worth it. L'HOTEL Quebec was a cherry on a cake, after a long ride it was exactly what we needed for a good rest, where parents relax and kids have their blast. You feel that Quebec city is like Europe, because the staff that was entertaining kids had great skills, where it is all about guests and not $ Would definitely come back!

Clean and bright kids loved it. Rooms were clean upon arrival but not cleaned until we left which was overall not a huge deal for us. Pool area is fun for kids with the attached splash pad, live music also very busy and full. Lots of clean towels. Fun play structure, bouncy castles and a couple characters for the kids. Breakfast was great lots of variety, a bit expensive. My only complaint was there was no room service and the restaurant would not allow us to bring a meal up to the room due to my daughter being on the spectrum and the busy noisy restaurant is too over stimulating. I would have liked to book an additional night for on our way back home the following week but they do not accommodate one night stays.

Rooms were perfect for what we needed (family of 3). My 18 month old loved the splash pad area and the inflatable area outside. Will be making this location a regular stopping point when we travel across country. Note: check in is rather late (4:30) considering check out is 11am. Maybe short staffed so turn around on rooms isnt fast?

This is a very family friendly hotel. Everything is geared towards the kids. There is a pool, indoor playground, outdoor bounce houses, and an arcade. I think there is even a movie theater but we didn't check it out. There is a restaurant also, but we didn't end up going to it. We traveled with older kids and I feel that most of the amenities will appeal to kids 10 & younger - the older kids may like the arcade and pool. The pool is quite big and isn't too deep. They do have live music by the pool area in the mornings and also in the evenings. The towels are pretty well stocked, even when it gets busy. The hot tub works and is a nice size. The room sizes are quite decent. We got 2 queen beds (one of the beds was a Murphy bed) and we still managed to fit a mattress in the room. The bathroom was a good size (note: stand up shower only). There is a guest laundry- the dryers are terrible. They take forever to dry the clothes and we still had to hang everything up in the room to dry. There is lots of parking - even indoor parking (leads to the laundry / arcade area). Checking in and out was very easy. The location is great - right off the highway. There are also a few places that were within walking distance.

Rooms and amenities are ok, but service is non existent. They didn't clean the room after the first night which I found odd and when asked about it, they informed me that they only do it after second night. Unusual, but ok, if it's their policy. This policy was actually written on a few signs by the check-in counter. After our second night, as soon as we woke up, I went to the reception to make sure we didn't have to do anything like request the cleaning or anything along those lines, as our garbage bins were overflowing with diapers. Receptionist told me that since that was our third day, the room would be cleaned automatically and we didn't have to do anything. We went to the city and returned around 6:30pm to find the room exactly the same way we left. I asked one of the cleaning staff on the hall to empty our garbage bins and that was it. Room was never cleaned during our 3 nights stay with a baby. First time I've ever seen this in a hotel.

VERY loud performances all day long until 10-11pm. You can hear it in your room with the doors closed and earplugs in. Performer told us no when we asked him to lower the volume. I would NOT recommend this hotel for anyone with young kids that need naps or have a strict sleep schedule. Walls are very thin. Arcade is fun, nice fun free activities for kids in the hotel incl treasure hunts, face painting etc, decent restaurant, great staff, but the pool is freezing cold, hot tub is warm like bathwater and became an overcrowded kiddie pool constantly over capacity. We were also charged for the whole stay ahead of time which I've never had happen before, maybe it's a QC thing? Ultimately, I would not stay again.