1/5 K J. 9 months ago on Google
Manager
is
inconsiderate,
lacks
any
basic
human
decency,
morals
and
ethics.
Terrible
customer
service,
rooms
smell
musty,
floors
are
slippery.
In
one
of
the
rooms
we
had
reserved
the
mattress
was
hard
and
extremely
old
and
the
sofa
was
severely
stained.
So
we
requested
to
change
the
one
room.
They
were
fully
booked
our
first
night
so
the
front
staff
asked
that
we
make
do
and
they
would
be
able
to
switch
us
to
a
different
one
the
next
morning
once
more
become
available.
Next
morning
we
go
to
the
front
and
the
woman
at
the
front
is
more
then
willing
and
told
us
she
will
have
a
new
room
available
in
a
few
hours
and
to
just
be
patient.
Power
also
happened
to
shut
off
in
the
room
in
the
middle
of
showering
that
morning
when
my
partner
was
trying
to
dry
their
hair.
So
we
let
them
know
that
as
well
at
the
time
of
the
request.
Then
when
we
come
back
later
the
manager
steps
in
to
shut
down
the
change
in
rooms,
he
talks
down
to
us
and
wants
to
charge
more
for
the
change
of
room.
Will
never
recommend
or
stay
here
again.
We
come
to
quebec
yearly
and
have
never
had
such
time
with
the
hotel.
Pay
the
little
bit
more
and
stay
at
Comfort
inn
they
are
100x
worth
it.
UPDATE
-
The
only
thing
plugged
in
and
in
use
when
the
power
shut
off
was
the
hair
dryer
and
the
bathroom
light.
We
offered
numerous
times
that
they
come
and
see
for
themselves
but
was
ignored
and
treated
like
trash.
The
mattress
in
the
room
itself
had
to
have
been
at
least
20
yrs
old.
It
was
the
old
cream
coloured
flip
mattress
I
can
recall
seeing
as
a
child.
And
the
ignorance
of
the
manager
is
unbelievable.
He
refused
to
have
any
basic
courtesy.
Saying
every
room
has
the
exact
same
mattresses.
Clearly
not
if
we
have
two
different
rooms
and
the
one
with
the
two
beds
has
newer
and
far
nicer
ones.
Our
room
was
room
107
which
also
happened
to
be
their
accessible
room.
Likely
the
manager/owner
is
so
cheap
he
did
not
bother
to
change
it
out
when
replacing
the
rest.
And
rather
then
be
a
decent
human
being
and
actually
listen
and
see
what
we
were
saying,
he
decided
it'd
be
better
to
treat
us
like
dirt.
So
we
canceled
what
we
could
of
the
rest
of
our
reservation
and
stayed
at
Comfort
Inn
and
Suites.
To
be
perfectly
clear.
The
request
to
change
rooms
happened
immediately
after
we
saw
the
room.
The
power
issues
just
happened
to
coincide
with
the
repeated
request
to
exchange
rooms
the
next
morning.
Staying
here
will
be
like
playing
the
lottery.
If
you
get
lucky
it
will
appear
decent.
If
not
be
prepared
to
be
treated
as
trash
with
no
basic
courtesy
or
decency
from
the
manager.
*If
you
require
an
accessible
room
do
not
book
here.*
The
room
(107)
is
absolutely
terrible.
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