We made a mistake with the dates booking online. When I received the email confirmation, I noticed my mistake so I called them immediately to make the change in dates. They were not willing to cancel the reservation I made in error, nor to help make the change of date. When I asked to speak to the manager, I was told that there was no manager and that there was nothing they would do. They did not show flexibility to cancel the cost of the 1 night booked in error for $327 despite knowing that it meant we would cancel the actual booking in September for 4 nights, at the price of $2000. This was not only bad customer service but also bad for business revenues and reputation. If they were willing to make any effort to rectify the situation, I would remove this poor review. However, no effort made. Buyer Beware.

I have read through some of the reviews since my stay. I highly recommend this hotel. I was in room 10 and my friend in room 12 (street level). The rooms were immaculate. The hotel staff efficient and courteous. The continental breakfast (included in hotel stay) was served and that was delightful. Location could not have been better. I can understand problems of some reviews because of reservation mix up (by the guest) but to complain about the height of the bathroom sink? Yes, high, but ask for a stool. I loved every minute of my stay.

This hotel is in the perfect location. Close to restaurants, shops, and all the great places to visit. The hotel does have its quirks, which did bug us by the end of our 4 nights. First the good, the front desk staff were pleasant and very helpful. Quick to answer our questions and always a greeting for us. The room was super clean and tended to daily. We had plenty of fresh towels and amenities replenished as needed. The breakfast is a traditional European breakfast; croissants, jam, ham, cheese, crepes, and fruit. Also boiled eggs and cereal. We enjoyed it! You can not serve yourself, which some people complain about that but I like that not thousands are touching everything. Now for the not so great. I'm not sure about all the other rooms, but room 25's bathroom is tiny. Don't expect to share it with your partner. If you're short like me, the bathroom sink comes up to your chest, which makes washing your face and brushing your teeth difficult. On our last day, the shower started backing up. For us, the mattress was complete trash, and so were the pillows. Bring your own pillows. The room is small but does have a desk, dresser, and fridge. The furniture is adequate although not comfortable. If you're American, don't count on watching TV. There's not much on the way of cable except news. Internet was ok. AC works but does not put out enough cool air. Last con is that the parking garage is about 200 meters away. Not a far walk but not on the premises. All in all, it was a good stay and I would recommend it to my friends.

Very friendly and courteous staff made our stay comfortable and enjoyable. They made it easy to check in after hours due to a delayed flight. The coffee was the best hotel coffee we've ever had. They even supplied us with an umbrella when we had to go out in the rain. We will definitely stay here again!

We stayed here for Winter carnival and were very pleased with the location, the room and the breakfast. I was nervous about the keypad lock on the doors but it worked perfectly. The breakfast was excellent with fresh fruit and croissants and lovely fresh cheese. The room had been nicely renovated and the slight chill in the morning was chased away with a cozy gas fireplace. We came by train and it was a short walk to the train station when we checked out. We would definitely return here!

So clean, so unique, excellent breakfast and amazing location!! Strongly recommend. Best hotel in old quebec and I've been to many.

Great location with easy access to all of the old city but situated at the edge of the busy tourist area, still easy to get to by car and none of the late night noise. (Apparently) owned by a very friendly family, the tight ship is kept clean and well organized and includes a simple complimentary breakfast. Bathrooms are small, but that’s to be expected. Even the indoor courtyard facing rooms have very nice views!

This hotel was everything we had read about and more. We would like to echo other reviews - superb staff; great breakfast; immaculately clean; and great location. Check in and check out were quick and efficient. Everyone at the hotel was so pleasant, so kind and very willing to help with any questions we had. Highly recomment.

Cheap service. Asked for coffee, personnel said one coffee a day no more. Quote « it’s noon. We don’t give coffee at noon ».And when asked if I could buy a coffee answered book the room for another day. For a coffee LOL. He then went to the room and got our luggage out. He kicked us out for a coffee. Nice place cheap service. Bummer.

The hotel is very clean, rooms were very nicely decorated with all amenities. It’s a great location to walk to shops and restaurants in Old Quebec City. The customer service however left little to be desired this is why I only gave a 3 star rating the power had gone out for over 24 hours during our stay and the manager did little to compensate our inconvenience we had no power, no lights, and a cold shower in the morning. The “Boss” had also instructed the staff in the breakfast area that we were not allowed to fill our water bottles from their cooler on a day the was 38 C I would be unlikely to recommend this hotel or stay here again in the future

I will not give any star if I had a choice. Cheap owner or manager. He did not accept to offer a cup of coffee because we already checked out from a room that cost us 400$ for one night. I cant really grasp his logic. Hospitality is generosity, but the grumpy man doesnt understand that. Will not recommend it.

Stayed here with 2other couples, and we’re all bewildered by the glowing reviews. It’s very clean and the beds are comfortable, which should be true for any decent hotel. There is continental breakfast, for which you pay as part of the nightly rate. It’s in a great location, for which you pay a premium. So it meets several very basic requirements. The service? — At first we thought it was decent when we called about checking in a day early. The front desk person fumbled a bit, but assured us that all three rooms could be extended without a problem. When we arrived, things started slipping. First, there is no real lobby, so we immediately realized that any time all of us wanted to just sit and relax together we’d have to go elsewhere and buy drinks or something. (Turns out that there are no bars in old Quebec and restaurants make you order food along with alcohol to sit in their bars. Expensive.) What the hotel considers their “lobby” is a cramped little room with six or so uncomfortable dining-type armless chairs around the perimeter. The check-in process was a joke. The very nice man, fumbling through printouts of room rosters, told us that one couple would have to change rooms after two nights. Which means that even if we hadn’t checked in early, one couple still would have had to change rooms. My husband and I volunteered to take the room change, were asked to prepay the first two of four nights, then given the code to open the door to our room. When I opened the door I discovered the room was obviously occupied (though thankfully the occupants were out). Security? — Not so much. Our actual room was fine. 1980’s curtains that clashed horribly with the new wall paint, two very uncomfortable ‘90’s dentist’s waiting-room chairs, but cool exposed brick and slanted dormer ceiling. Heard every person walking down the hallway as though they were inside our room. Husband and I decided we’d leave after our two prepaid nights (over 24 hours notice) and move to much less expensive Airbnb — with a living room — around the corner. Our friends would stay. The owner was at the front desk and I politely told him that we had decided to move hotels since we’d have to move rooms anyway and we wanted a common area, and he was very rude and went off about how if we left he’d “have to” charge us an additional night. I pointed out that we were glad to stay through the two nights for which we had already paid and that we were giving a day’s notice, and he became quite angry and told me something about having checked in early and that our original reservation had a change deadline that had already passed (I didn’t make the reservation, so did not know this. But we certainly had not reserved a room that would require us to move in the middle of our stay!) So whatever. I let it go and went to get breakfast. Guests may NOT serve themselves and may not take items away (no breakfast in your room). The server made me an undrinkable cafe au lait (I’m pretty easy about my caffeinated beverages, but that was awful. Could not stomach it.) Asked for yogurt and fruit and was handed a random flavor, not asked which I might prefer. Fruit was good. Later in the day, when rooms were being cleaned, I walked past another guest’s room that had been left with the door all the way open, the guest’s laptop and chargers on the desk right inside the door and no staff in sight! We went about our visit, then on our last night, we decided to forgo the hassle of trying to find somewhere to settle without paying a small fortune and sat chatting in the “lobby.” At 9:25pm the person at the front desk told us that she was sorry, but we’d have to leave at 9:30 when her shift ended because she needed to close and lock the room so the airpot would not be stolen. I don’t understand why the pot could not be taken elsewhere and locked up so as not to disturb guests (it was just a regular airpot like you’d have at home), but that was not an option. She was nice about it though embarrassed. Guest room security is a joke but that previous pot is locked up nightly. Not recommended.

Excellent service, we loved the traditional appearance of the hotel. cozy and clean room, spotlessly clean and perfect temperature during winter. The location can't be any better just a few steps from the main attractions of Quebec City (Chateau Frontenac, bars, restaurants ) but it's is a quite street. Breakfast is also included compared with other hotels in the area, which was a plus for us, they have a selection of hot drinks , pastries and fruits more than enough.

We stayed here for a week in June. Excellent location (everything is within walking distance), friendly and helpful staff, Continental-style breakfast where I could have my latte, and exceptionally clean rooms. I did find that the wifi listed on the card in the room wasn't the right one, and discovered I should have used the second option that popped up (same wifi with a number added to it). They have a guest lounge area that has lots of brochures - I found one that had a decent map of the city, and carried that in my pocket while we were out and about so we wouldn't get lost. They lock the front door at a reasonable time, which I liked for security reasons, and their passcode system is great. Would stay here again in a heartbeat.

We had a great 3 night stay here for the Winter Carnival. The location was perfect for the carnival and for other sites and restaurants in Old Quebec, all within walking distance. The room was very nice with a comfortable king size bed, small refrigerator, electric fireplace, and a nice view of the park across the street. The parking was off-site but in a nearby underground garage, and there was a loading/unloading zone right in front of the hotel. We appreciated the elevator to get our luggage to our 3rd floor room, and enjoyed the breakfast each morning. All of the staff were very friendly and helpful with luggage, breakfast, and restaurant recommendations. I would highly recommend a tour of the Parliament building.

Amazing location, cozy old world rooms with beautifully renovated bathrooms and the most amazing staff! The breakfast was so delicious. I went for work, but I will return for pleasure.

The only positive thing about this hotel is its location. Everything else was a negative experience. The parking was a disaster. The instructions were confusing and we were misinformed by hotel as we paid the hotel for the parking and then we were asked to pay for the parking once again at the parking lot. There is no valet and if ever you need your car to go somewhere in the day it is impossible to get your car. Very unpleasant experience and it took away a lot of time from our stay. The breakfast was a weird experience as they don’t allow you to serve yourself. They say it’s for “sanitary” reasons but we all know it’s because they want to control how much you eat. It’s a super uncomfortable experience to have to ask for food every time you want something and being acknowledged with hostility. The rooms were outdated and small. We had a view of an alleyway and the walls were so thin I got woken up several times through out the night by footsteps from the floor above us as well as guests walking and talking in the hallway. The bed was so uncomfortable as it sinks in and I woke up through out the night with severe back pains. Overall this was quite an unpleasant experience and I would not stay again in this hotel. It was way too expensive for what we received. We were so sad our regular hotel the Clarendon was fully booked and we had to settle on this one. We paid a lot more and we received a lot less than we usually do at our regular hotel.

My husband and I spent 3 nights at mannoir de l’esplanade. The room was clean and beds are comfortable. The staff was so helpful and welcoming. Not to forget the location where it is close from all the main city attractions. We loved our stay a lot! Highly recommended

The location is great all the attractions are close to the hotel. The staff is great and very friendly. Rooms are very clean.

We had a delightful stay . The staff are all attentive and gracious. Our room was very nice, fabulous queen sized beds with fresh pillows and duvet. Bathroom is small but nicely finished. The sitting room had a love seat and a few chairs , a table, closet, safe, fridge and coffee maker. The restored walls and windows were lovely. The tv was too high on the wall and could be lowered 18” for better viewing. The continental breakfast was very good and sufficient with many choices including hard boiled eggs, fruits, cereal, toast, pancakes, peanut butter, cream cheese etc. Adding some meat or cheese would make it 5 stars. The hotel is perfectly situated in Old Quebec for walking and seeing the sights.

Mixed experience. Great location although parking is a bit less convenient. Room is nice and beautiful. Loved the system with code instead of key. Comfortable bed and clean. Unfortunately bathroom and mostly shower is very small. What really upset us was their breakfast style. It starts late but products are good. However for a weird reason (we don’t think it is covid-fear but fear of people taking too much ) you can not take items yourself. It is also no table service or a counter but a very weird run-around-and-point and you get it. Total chaos and not relaxed! We got screamed at for touching something by mistake. So day 2 we went for breakfast elsewhere. A sour note to our stay. They need to change this system. Or stop serving breakfast if you are so worried on cost.

Overall quite OK but not as good as advertised. The room was rather small, but still sufficient with a/c and decent internet connectivity. Location of the hotel is very good. Breakfast was quite boring with very limited options and a real blast from the past in terms of decor and overall feeling. Overall also the check-in staff also seemed to be a bit unmotivated and doing work on automation and blending to the walls to avoid contact. Parking was hard to find but that's because of the city itself. Once you got the hang of the streets and location of garages it was fine.

Convenient location, friendly staff and the best breakfast!

Rooms were very clean and cute. Staff was extremely friendly and helpful. Thank you!

Very clean, friendly staff. Highly recommended We took the double room, was a bit small but didn’t need more.

Very, very clean hotel, family owned..Sin the owner was very friendly and kind. Each room has a character (very conformable beds). Location is the best in town, easy access to everything (located in one of the best central spots of the City) their continental breakfast was great! Very healthy breakfast with many options including capuchino, fresh berries, etc..staff very friendly and the most important thing "very clean and organized " 100% recommend this hotel!!

Very convenient location, right near the gate at rue St Louis. Lovely room with exposed stone on the outer wall. If you close all the windows you get practically no noise and it keeps the heat out! Breakfast is standard French breakfast. Everyone we talked to was very friendly and helpful. Room cleaning was impeccable.

Best location in Old Quebec. Rooms were clean and well maintained. Here's something you'll never see in one of my reviews... A special shout out for the rain shower head and quality toilet paper! None of that single ply junk that the name brand hotels use. The owners and staff are pleasant and always ready to help. The breakfast was awesome... the woman who ran the breakfast was a doll. Always a big smile on her face. No meat is provided but I didn't care. The automatic pancake maker and fresh fruit salad more than makes up for that. We have zero complaints and look forward to staying with them again next year!

Great location, clean comfortable rooms. Breakfast was good too. The owner was extremely helpful and friendly and helped us find a great parking spot. I would recommend! My boyfriend and I stayed one night. The room and bathroom we had wasn’t very big but it was just what we needed. We would return!

My husband and I stayed here for a weekend for a family event. The hotel was in a great location near all the sights. Our room was quaint and clean. The staff were all incredibly kind and hospitable. And breakfast was delicious!

My boyfriend and I stayed here last New Year’s Eve, amazing location and amazing staff!

We were impressed with so many things here. The staff were wonderful, inviting, hospitable and very professional. The Manoir is a treasure with brick and stone walls, wooden floors, shuttered windows and so many lovely plants. Orchids everywhere. The complementary breakfast selection is well above the usual fare, with fresh fruit, croissants, pancakes and even freshly roasted coffee. And the location is only steps away from all the historic streets and attractions of upper town. We loved our stay.

The hotel atmosphere felt appropriate for being at old Quebec City. All the touristy attractions are within walking distance. And very reasonable overnight parking is not far off.