Club Piscine Super Fitness image

Club Piscine Super Fitness

Sporting goods store Outdoor furniture store Hot tub store Swimming pool supply store Swimming pool repair service

One of the Most Reviewed Outdoor furniture stores in Quebec


Address

687 Pierre-Bertrand Blvd, Québec City, Quebec G1M 2E4, Canada

Website

www.clubpiscine.ca

Contact

+1 418-687-4270

Rating on Google Maps

3.50 (550 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 5:30 pm
  • Friday: 10 am to 5:30 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 10 am to 5 pm
  • Monday: 10 am to 5:30 pm
  • Tuesday: 10 am to 5:30 pm
  • Wednesday: 10 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: service (29) pour (12) pool (11) piscine (11) Jacuzzi (10) installation (7) mais (7) nous (7) vente (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Gino G. 3 years ago on Google
    (Translated by Google) Disappointed with the seller's after-sales service. Answer: bought myself a tank for 32,000 piastres and I had to put on the gas. Following the delivery of my Picine (purchase by phone 5,300...12 feet) no chlorine starter kit. No chlorine controller either. Disappointing customer experience.... On the other hand, a 5 star mention to the installers despite the hot temperature. (Original) Déçu du service après vente du vendeur. Réponse : me suis acheté un char de 32 000 piastres et j’ai été obligé de mettre du gaz. Suite à la livraison de ma Picine ( achat par téléphone 5 300 ... 12 pieds ) aucune trousse de départ en chlore. Pas de contrôleur de chlore non plus. Expérience client décevante.... Par contre une mention 5 étoiles aux installateurs malgré la chaude température.
    5 people found this review helpful 👍

  • 1/5 Steve L. 1 year ago on Google
    (Translated by Google) Bad service and broken promises. I was convinced to install my new pool last fall so as not to miss any of my 2022 season, the installation was botched and fixes need to be made to make it usable. The promise was to correct everything as a priority in early May, despite several calls, still nothing done and no date set 😞. The full payment being made, I am clearly no longer a priority! Even my helpful salesman won't take action. (Original) Mauvais service et promesses non respectées. On m’a convaincu d’installer ma nouvelle piscine l’automne dernier pour ne rien manquer de ma saison 2022, l’installation a été bâclée et des correctifs doivent être apportés pour la rendre utilisable. La promesse était de corriger le tout en priorité au début mai, malgré plusieurs appels, toujours rien de fait et aucune date de fixée 😞. Le paiement complet étant fait, je ne suis clairement plus une priorité ! Même mon serviable vendeur ne prends action.
    3 people found this review helpful 👍

  • 5/5 Guy B. 10 months ago on Google • 239 reviews
    Wow..dynamic team!!! and listens to our needs.....does not try to sell you things that are not useful. Seller M.Laberge #1 however, users of the 3 ices should park at the 3 ices Satisfied customer

  • 5/5 Javier B. 5 years ago on Google • 232 reviews
    Amazing service. Great knowledge and expertise from mr Jean-Claude Laberge. The only BIG problem is that they have a policy that you cannot pay your bill with a credit card if it exceeds 30% of total invoice. That was the reason we didn't buy from them.

  • 5/5 Paul S. 9 months ago on Google • 34 reviews
    Excellent !!
    1 person found this review helpful 👍

  • 5/5 Nat F. 4 years ago on Google • 100 reviews
    Excellent service! Purchased filters for our spa and received information that I was looking for about patio furniture. Very courtious service, thank-you!

  • 1/5 Etienne V. 2 years ago on Google
    (Translated by Google) Good service for the sale, but that's it. Don't expect service from your salesperson when the sale is made, you won't. The pool has been running for 1 month after installation and no one has come by to repair it. It is extremely difficult (if not impossible) to reach customer service. It is the voicemail box without return call. Let's also talk about the opening hours, which are far from sufficient and which, given the lack of return calls, means that we have to travel to speak to someone. Absolutely to be avoided. (Original) Bon service pour la vente, mais c'est tout. N'attendez pas du service de votre vendeur lorsque la vente est effectuée, vous en aurez pas. La piscine coule depuis 1 mois suivant l'installation et personne n'est passé faire la réparation. Il est extrêmement difficile (voir impossible) de rejoindre le service à la clientèle. C'est la boîte vocale sans retour d'appel. Parlons également des heures d'ouverture qui sont loin d'être suffisantes et qui vu le manque de retour d'appel nous oblige à nous déplacer pour parler à quelqu'un. À éviter absolument.
    1 person found this review helpful 👍

  • 1/5 Chantal L. 1 year ago on Google
    (Translated by Google) Poor after-sales service, purchase of a pool heat pump, a real lemon. I have to argue with the manufacturer. I feel like I'm doing the job for them. Pool Club assumes no liability. Doesn't even return their call to voicemail. (Original) Service après vente médiocre, achat d’une thermopompe de piscine, un vrai citron. Je suis obligé de me débattre avec le manufacturier. J’ai l’impression de faire le travail à leur place. Club piscine n’assume aucune responsabilité. Ne retourne même pas leur appel sur leur boîte vocale.
    1 person found this review helpful 👍

  • 1/5 Francis B. 1 year ago on Google
    (Translated by Google) Worst experience, arrives on site and the seller tells us that he cannot help us with a spa because we know what we want. 5 places minimum, a lounge chair, a station for the lower back and target jets. We categorically said I can't help you. Have a nice day. It was clear that he didn't want to know anything about selling. I do not recommend this branch and this company in any way. It wouldn't even deserve 1 star but we have to put 1 by default. (Original) Pire expérience, arrive sur place et le vendeur nous mentionne ne pas pouvoir nous aider pour un spa car on sait ce qu'on veux. 5 places minimum, une chaise longue, une station pour le bas du dos et des jet visée. On c'est fait catégoriquement dire je peu pas vous aider bonne journée. C'était claire qu'il ne voulais rien savoir de vendre. Je ne recommande aucunement cette succursale et cette entreprise. Il mériterais même pas 1 étoile mais on est obliger dans mette 1 par default.
    1 person found this review helpful 👍

  • 1/5 Jean-Philippe P. 1 year ago on Google
    (Translated by Google) Poor after-sales service. Much more interested in selling a new pool than helping a customer repair his pool bought a few years ago. Problem caused by improper installation, but they don't want to take responsibility. Quite arrogant staff as well. (Original) Service après vente médiocre. Beaucoup plus intéressé à vendre une piscine neuve que d'aider un client à réparer sa piscine acheté il y a quelques années. Probleme causé par une installation mal effectuée, mais ils ne veulent pas assumer leur responsabilité. Personnel assez arrogant en plus.
    1 person found this review helpful 👍

  • 1/5 Mathieu D. 1 year ago on Google
    (Translated by Google) After buying a spa, poor service with inappropriate and disrespectful comments. Unable to offer the service for a spa that they do not often sell according to them. Expert swim spa. Change places you will be disappointed. Even the owner provides poor service. To avoid (Original) Après avoir acheté un spa, service médiocre avec commentaires déplacés et non respectueux. Incapables d offrir le service pour un spa qu ils ne vendent pas souvent selon eux. Spa de nage swim expert. Changez d endroit vous serez déçus. Même le proprio offre un piètre service. A éviter
    1 person found this review helpful 👍

  • 4/5 Gaetan A. 3 years ago on Google • 94 reviews
    Correct

  • 5/5 Benjamin R. 9 months ago on Google • 35 reviews
    Excellent service.

  • 5/5 Jose E. 9 months ago on Google • 4 reviews
    Adamo gave me excellent service he is the best.

  • 2/5 D. M. 2 years ago on Google
    (Translated by Google) Bought a spa a year ago, since then I have had two major breakages (luckily under warranty). The technicians wait around two weeks, a bit frustrating in winter since you have to drain the spa water each time. To do it again, I would look for another company in Quebec City (Original) Acheté un spa il y a un an, depuis j'ai eu deux bris majeurs ( heureusement sous garantie ). Le délai des techniciens est d'environ deux semaines, un peu frustrant l'hiver puisqu'on doit vidanger l'eau du spa à chaque fois. À refaire, je regarderais pour une autre compagnie dans la ville de Québec

  • 2/5 daniel m. 2 years ago on Google
    Vendeur excellent mais service après vente faible, j'ai un problème avec le nouveau velo stationnaire. le commercant se décharge de toute responsabilité il laisse le tout au fabricant et si j'ai un problème avec le service de garantie du fabriquant il ne s'implique pas pour m'aider

  • 3/5 Han S. 1 year ago on Google
    (Translated by Google) We are very happy with our swimming pool but … the delivery men delivered it to the neighbors while my swimming pool is undone, it's obvious that's where it's going, isn't it? In addition to the installation, they left everything lying around the cardboard boxes in our course... and we have a swimming pool with salt and no one ever told us that we needed an electrician to install that... we were going camping for the summer holidays. the construction and we couldn't be there but they reassured us that it would be done well and when we came back from vacation we could enjoy the swimming pool … guess what? The water was green since the salt system was not installed … luckily I still had chlorine to save the water … imagine looking for an electrician on the first day of returning from work from the construction holidays 🙄 In short ... it hurries to sell us the pool of our dreams but it forgets to inform customers about certain details and the delivery people are not in the mood THANK YOU SO MUCH SWIMMING POOL CLUB 😤 (Original) On est super content de notre piscine mais … les livreurs l’ont livré chez les voisins alors que ma piscine est défaite c’est évident que c’est la qu’elle va non? En plus à l’installation ils ont tout laissé traîner les boites de carton dans notre cours … et on a une piscine avec sel et jamais personne nous a dit qu’il fallait un électricien pour installer ça … on partait en camping pour les vacances de la construction et on pouvait pas être là mais ils nous ont rassuré que ce serait bien fait et à notre retour des vacances on pourrait profiter de la piscine … devinez quoi? L’eau était verte puisque que le système au sel était pas installé … heureusement que j’avais du chlore encore pour sauver l’eau … la imagine chercher un électricien le premier jour du retour du travail des vacances de la construction 🙄 Bref … ça ce dépêche à nous vendre la piscine de nos rêves mais ça oublie d’informés les clients sur certains détails et les livreurs sont pas d’humeur MERCI BEAUCOUP CLUB PISCINE 😤

  • 5/5 Nathalie T. 2 months ago on Google • 1 review New
    Excellent service at the time of purchase and impeccable after-sales service, the service manager Sunny Demers is very attentive and does everything possible to respond and satisfy the customer! You are looking for the best place, it is swimming pool club on rue Pierre Bertrand! Thank you so much

  • 5/5 Marie-pier D. 9 months ago on Google • 2 reviews
    Excellent service, cheerful and fast, clear and good atmosphere. Thank you Jean-Claude the spa is magnificent and went well to Baie-Comeau!! And what about outdoor furniture. Really a great team, thank you again!!

  • 1/5 Jacuzzi Brand Buyer B. 3 years ago on Google • 2 reviews
    Hello from Pompano Beach Florida: ) The Jacuzzi brand is now owned by "Investindustrial" per Wikipedia and is NOT affiliated with the Jacuzzi family who founded the original Jacuzzi company in 1915 and made their pump products in the USA. The original Jacuzzi family owned company has not been in business since 1979 when they sold the business to corporate conglomerate Walter Kidde, Inc. The Jacuzzi name is a trademark now recently owned by Investindustrial. Investindustrial also owns Sundance Spas, Dimension One Spas and Thermospas all of which are assembled in the same manufacturing plant in Mexico. Jacuzzi brand hot tubs are now assembled with LX Chinese pumps made in China by Guangdong LX Pump Company. Per online written Jacuzzi manufacturer's warranty, the wood frame and jets are warranted for only 2 years from the original date of purchase, not 5 years as only verbally promised by most Jacuzzi retailers: Warranty is only as good as what's written in warranty documentation from the manufacturer. Again, don't be fooled, Jacuzzi is now just a trademarked name owned by another company (Investindustrial) who assembles hot tubs in Mexico with the Jacuzzi logo, 2 year warranty and uses Chinese pumps.


Call +1 418-687-4270 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Outdoor furniture stores nearby

Canadian Tire image
1
Canadian Tire
Department store
🫤 Totally unacceptable I went there for a oil change . Took 2 hours to get out the door also they tried ripping me off by "installing wiper" which they didn't. Also it's incredible how they try charging 110 for labor
4.10 (1.8K reviews)
MEC Quebec City image
2
MEC Quebec City
Outdoor sports store
🫤 If you like wasting your time looking for price tags or the floor staff to tell you the price tag of an item, don't bother, go elsewhere such as SAIL or Latulipe. They have all their tags on all their pegs or attached to the item, so you don't have to look for a floor staff to help you out. I've w...
4.30 (581 reviews)
Last updated:
()